2016 NISSAN NOTE Service Repair Manual

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NISSAN NOTE 2016 Service Repair Manual AV-228
< SYMPTOM DIAGNOSIS >[NAVIGATION]
MULTI AV SYSTEM
SYMPTOM DIAGNOSIS
MULTI AV SYSTEM
Symptom TableINFOID:0000000012433092
RELATED TO AUDIO
Symptoms
Check itemsProbable malfunction location
The d

AV-228
< SYMPTOM DIAGNOSIS >[NAVIGATION]
MULTI AV SYSTEM
SYMPTOM DIAGNOSIS
MULTI AV SYSTEM
Symptom TableINFOID:0000000012433092
RELATED TO AUDIO
Symptoms
Check itemsProbable malfunction location
The disk cannot be removed. AV control unit Malfunction in AV control unit.
Refer to AV- 1 4 3 , "
On Board Diagnosis
Function".
No sound comes out or the level of the
sound is low. No sound from all speakers.
• Speaker circuit shorted to ground.
Refer to AV-155, "
Wiring Diagram".
• AV control unit power supply and ground circuits malfunction.
Refer to AV-216, "
AV CONTROL UNIT :
Diagnosis Procedure".
Only a certain speaker (front door speaker
LH, front door speaker RH, rear door
speaker LH, rear door speaker RH) does
not output sound. • Poor connector connection of speaker.
• Sound signal circuit malfunction between
AV control unit and speaker.
Refer to:
- AV- 2 1 8 , "
Diagnosis Procedure" (front
door speaker).
- AV- 2 2 0 , "
Diagnosis Procedure" (rear
door speaker).
• Malfunction in speaker.
Refer to:
- AV- 2 4 3 , "
Removal and Installation" (front
door speaker).
- AV- 2 4 4 , "
Removal and Installation" (rear
door speaker).
• Malfunction in AV control unit.
Refer to AV-143, "
On Board Diagnosis
Function".
Noise is mixed with audio. Noise comes out from all speakers.
Malfunction in AV control unit.
Refer to AV- 1 4 3 , "
On Board Diagnosis
Function".
Noise comes out only from a certain speak-
er (front door speaker LH, front door speak-
er RH, rear door speaker LH, rear door
speaker RH). • Poor connector connection of speaker.
• Sound signal circuit malfunction between
AV control unit and speaker.
Refer to:
- AV- 2 1 8 , "
Diagnosis Procedure" (front
door speaker).
- AV- 2 2 0 , "
Diagnosis Procedure" (rear
door speaker).
• Malfunction in speaker.
• Poor Installation of speaker (e.g. back-
lash and looseness).
Refer to:
- AV- 2 4 3 , "
Removal and Installation" (front
door speaker).
- AV- 2 4 4 , "
Removal and Installation" (rear
door speaker).
• Malfunction in AV control unit. Refer to AV-143, "
On Board Diagnosis
Function".
Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad
roads) Poor connector connection of antenna or
antenna feeder.
Refer to AV- 2 5 6 , "
Feeder Layout".
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• Before performing diagnosis, confirm that the cellular phone being used by the

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• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with the vehicle.
• It is possible that a malfunction is occurring due to a version change of the phone even thoug\
h the phone is a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the c ause of the malfunction is the vehi-
cle or the cellular phone.
Check Compatibility
1. Make sure the customer’s Bluetooth® related concern is understood.
2. Verify the customer’s concern. NOTE:
The customer’s phone may be required, depending upon their concern.
3. Write down the customer’s phone brand, model and service provider. NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.
4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list: Stop diagnosis here. The customer needs to obtain a Bluetooth
® phone that is on the approved list before
any further action.
c. If the feature related to the customer’s concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features”.
d. If the feature related to the customer ’s concern shows as “Y” (compatible):
Perform diagnosis as per the following table.
No radio reception or poor reception. • Other audio sounds are normal.
• Any radio station cannot be received or
poor reception is caused even after mov-
ing to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises). • Antenna amp. ON signal circuit malfunc-
tion.
Refer to AV- 2 0 6 , "Diagnosis Procedure".
• Poor connector connection of antenna or antenna feeder.
Refer to AV- 2 5 6 , "
Feeder Layout".
No satellite radio reception. There is malfunction in the CONSULT self
diagnosis result.
Refer to AV- 1 4 4 , "
CONSULT Function".• Malfunction in antenna, antenna feeder
or AV control unit. Perform DTC diagno-
sis.
Refer to AV- 2 0 4 , "
Diagnosis Procedure".
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or antenna feeder.
Refer to AV- 2 5 6 , "
Feeder Layout".
There is no malfunction in the CONSULT
self diagnosis result.
Refer to AV- 1 4 4 , "
CONSULT Function". • Poor continuity in antenna feeder.
• Poor connector connection of antenna or
antenna feeder.
• Loose satellite radio antenna mounting nut.
Refer to AV- 2 5 6 , "
Feeder Layout".
Buzz/rattle sound from speaker The majority of buzz/rattle sounds are not
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.
Symptoms
Check itemsProbable malfunction location
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NISSAN NOTE 2016 Service Repair Manual AV-230
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MULTI AV SYSTEM
RELATED TO NAVIGATION
RELATED TO AROUND VIEW MONITOR
Symptoms
Check itemsProbable malfunction location
Does not recognize cellular phone connec

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< SYMPTOM DIAGNOSIS >[NAVIGATION]
MULTI AV SYSTEM
RELATED TO NAVIGATION
RELATED TO AROUND VIEW MONITOR
Symptoms
Check itemsProbable malfunction location
Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide). Repeat the registration of cellular phone.
Malfunction in AV control unit.
Refer to AV- 1 4 3 , "
On Board Diagnosis
Function".
Hands-free phone cannot be established. • Hands-free phone operation can be
made, but the communication cannot be
established.
• Hands-free phone operation can be per-
formed, however, voice between each
other cannot be heard during the conver-
sation.
The other party’s voice cannot be heard by
hands-free phone. Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.
Originating sound is not heard by the other
party with hands-free phone communica-
tion. Sound operation function is normal.
Sound operation function does not work.
Microphone signal circuit malfunction.
Refer to
AV- 2 2 2 , "
Diagnosis Procedure".
The system cannot be operated. • The voice recognition can be controlled.
• Steering switch’s , , and
switch works, but does not work. Steering switch malfunction.
Replace steering switch. Refer to
AV- 2 4 7 ,
"Removal and Installation".
Steering switch’s , , , and switches do not work. Steering switch signal circuit malfunction.
Refer to
AV- 2 2 4 , "
Diagnosis Procedure".
All steering switches do not work. Steering switch ground circuit malfunction.
Refer to
AV- 2 2 4 , "
Diagnosis Procedure".
Symptoms Check itemsProbable malfunction location
Navigation system is inoperative. Navigation malfunction.
• Malfunction in SD card.
• Malfunction in AV control unit.
Refer to AV- 1 4 3 , "
On Board Diagnosis
Function".
Steering switches malfunction. Steering switch signal circuit malfunction.
Refer to AV- 2 2 4 , "
Diagnosis Procedure".
Voice activated control malfunction. Microphone signal circuit malfunction.
Refer to AV- 2 2 2 , "
Diagnosis Procedure".
Steering switch signal circuit malfunction.
Refer to AV- 2 2 4 , "
Diagnosis Procedure".
Symptoms Check items Probable malfunction location
Display does not switch to camera
image when CAMERA switch is
pressed or selector lever is in R (re-
verse). Around view monitor control unit mal-
function.
Around view monitor control unit power supply and
ground circuits malfunction.
Refer to
AV- 2 1 6 , "
AROUND VIEW MONITOR CON-
TROL UNIT : Diagnosis Procedure".
Camera image signal circuit (output)
malfunction. Camera image signal circuit (output) malfunction be-
tween around view monitor control unit and AV control
unit.
Refer to
AV- 1 5 2 , "
Reference Value".
Display switches to camera image
when CAMERA switch is pressed or
selector lever is in R (reverse), but
all views are not displayed. Camera image signal circuit (input) mal-
function. Camera image signal circuit (input) malfunction be-
tween camera and around view monitor control unit.
Refer to:
•
AV- 1 9 4 , "
Diagnosis Procedure" (front camera).
• AV- 1 8 8 , "
Diagnosis Procedure" (rear view camera).
• AV- 1 9 6 , "
Diagnosis Procedure" (side camera LH).
• AV- 1 9 2 , "
Diagnosis Procedure" (side camera RH).
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Camera image is rolling. Camera image signal circuit (output)
malfunction. Camera image signal circuit (outpu

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Camera image is rolling. Camera image signal circuit (output)
malfunction. Camera image signal circuit (output) malfunction be-
tween around view monitor control unit and AV control
unit.
Refer to
AV- 1 5 2 , "
Reference Value".
Display does not switch to rear view
monitor even when selector lever is
in R (reverse). Reverse signal circuit malfunction. Reverse signal circuit between transmission range
switch (with CVT) or park/neutral position (PNP)
switch (back-up) (with M/T) and around view monitor
control unit.
Refer to
AV- 1 5 2 , "
Reference Value".
Predicted course line display in front
view and rear view is malfunction-
ing. Steering angle sensor malfunction. Predicted course line center position is malfunction-
ing.
Refer to
AV- 1 7 9 , "
PREDICTED COURSE LINE CEN-
TER POSITION ADJUSTMENT : Work Procedure".
Front view and front of birds-eye
view is not displayed. • Front camera malfunction.
• Front camera image signal circuit mal-
function. • Front camera power supply and ground circuits
malfunction.
• Front camera image signal circuit malfunction be- tween front camera and around view monitor con-
trol unit.
Refer to AV- 1 9 4 , "
Diagnosis Procedure".
Rear view and rear of birds-eye
view is not displayed. • Rear view camera malfunction.
• Rear view camera image signal circuit
malfunction. • Rear view camera power supply and ground cir-
cuits malfunction.
• Rear view camera image signal circuit malfunction between rear view camera and around view moni-
tor control unit.
Refer to AV- 1 8 8 , "
Diagnosis Procedure".
Driver side of birds-eye view is not
displayed. • Side camera LH malfunction.
• Side camera LH image signal circuit
malfunction. • Side camera LH power supply and ground circuits
malfunction.
• Side camera LH image signal circuit malfunction
between side camera LH and around view monitor
control unit.
Refer to AV- 1 9 6 , "
Diagnosis Procedure".
Front-side and passenger side of
birds-eye view is not displayed. • Side camera RH malfunction.
• Side camera RH image signal circuit
malfunction. • Side camera RH power supply and ground circuits
malfunction.
• Side camera RH image signal circuit malfunction between side camera RH and around view monitor
control unit.
Refer to AV- 1 9 2 , "
Diagnosis Procedure".
Selector lever is in a position other
than R (reverse) and front, rear,
front-side and Birds-Eye views are
displayed even as vehicle speed in-
creases. Vehicle speed signal malfunction.
Vehicle speed signal malf
unction between ABS actu-
ator and electric unit (control unit) and around view
monitor control unit.
Refer to AV- 1 5 2 , "
Reference Value".
Symptoms
Check items Probable malfunction location
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NISSAN NOTE 2016 Service Repair Manual AV-232
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NORMAL OPERATING CONDITION
NORMAL OPERATING CONDITION
DescriptionINFOID:0000000012433093
RELATED TO NOISE
The majority of the audio concerns are the result of

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NORMAL OPERATING CONDITION
NORMAL OPERATING CONDITION
DescriptionINFOID:0000000012433093
RELATED TO NOISE
The majority of the audio concerns are the result of outside causes (bad CD, electromagnetic interference,
etc.).
The following noise results from variations in field strength, such as fading noise and multi-path noise, or
external noise from trains and other sources. It is not a malfunction.
• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to moun-
tains or buildings blocking the signal.
• Multi-path noise: This noise results from the waves s ent directly from the broadcast station arriving at the
antenna at a different time from the waves which reflect off mountains or buildings.
The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.
Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and opera-
tion of each piece of electrical equipment, and determine the cause.
NOTE:
The source of the noise can be found easily by listening to the noise while removing the fuses of electrical
components, one by one.
Type of Noise and Possible Cause
RELATED TO HANDS-FREE PHONE
Occurrence condition Possible cause
Occurs only when engine is ON. A continuous growling noise occurs. The speed of
the noise varies with changes in the engine speed.
• Ignition components
The occurrence of the noise is linked with the operation of the fuel pump. • Fuel pump condenser
Noise only occurs when various
electrical components are oper-
ating. A cracking or snapping sound occurs with the op-
eration of various switches.
• Relay malfunction, AV control unit malfunc-
tion
The noise occurs when various motors are operat-
ing. • Motor case ground
• Motor
The noise occurs constantly, not just under certain conditions. • Rear defogger coil malfunction
• Open circuit in printed heater
• Poor ground of antenna feeder line
A cracking or snapping sound occurs while the vehicle is being driven, especially when
it is vibrating excessively. • Ground wire of body parts
• Ground due to improper part installation
• Wiring connections or a short circuit
Symptom
Cause and Counter measure
Does not recognize cellular phone connection (No connection is
displayed on the display at the guide). Some Bluetooth
® enabled cellular phones may not be recognized
by the in-vehicle phone module.
Refer to “RELATED TO HANDS-FREE PHONE (Check Compati-
bility)” in AV- 2 2 8 , "
Symptom Table".
Cannot use hands-free phone. Customer will not be able to use a hands-free phone under the fol-
lowing conditions:
• The vehicle is outside of the telephone service area.
• The vehicle is in an area where it is difficult to receive radio
waves; such as in a tunnel, in an underground parking garage,
near a tall building or in a mountainous area.
• The cellular phone is locked to prevent it from being dialed.
NOTE:
While a cellular phone is connected through the Bluetooth
® wire-
less connection, the battery power of the cellular phone may dis-
charge quicker than usual. The Bluetooth
® Hands-Free Phone
System cannot charge cellular phones.
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NISSAN NOTE 2016 Service Repair Manual AV
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Basic Operation
Vehicle Mark
The other party’s voice cannot be heard by hand

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Vehicle Mark
The other party’s voice cannot be heard by hands-free phone. When the radio wave condition is not ideal or ambient sound is too
loud, it may be difficult to hear the other person’s voice during a
call.
Poor sound quality. Do not place the cellular phone in an area surrounded by metal or
far away from the in-vehicle phone module to prevent tone quality
degradation and wireless connection disruption.
Symptom
Cause and Counter measure
SymptomCause Remedy
No image is shown. Display brightness adjustment is set fully to DARK
side. Adjust the display brightness.
No guide sound is heard.
Audio guide volume is too low or
too high. Volume control is set to OFF, MIN or MAX. Adjust the audio guide volume.
Audio guidance is not available while the vehicle is
driving on a dark pink route.
System is not malfunctioning.
Screen is too dark.
Motion of the image is too slow. Temperature inside the vehicle is low.
Wait until the temperature inside the vehicle
reaches the proper temperature.
Small black or bright spots appear
on the screen. Symptom peculiar to a liquid crystal display (dis-
play unit). System is not malfunction.
Symptom
Cause Remedy
Map screen and BIRDVIEW™
Name of the place vary with the
screen. Some thinning of the character data is done to pre-
vent the display becoming to complex. In some
cases and in some locations, the display contents
may differ.
The same place name, street name, etc. may not
be displayed every time on account of the data
processing. System is not malfunctioning.
Vehicle mark is not positioned cor-
rectly. Vehicle is transferred by ferry or by towing after its
ignition switch is turned to OFF. Drive the vehicle for a while in the GPS sat-
ellite signal receiving condition.
Screen will not switch to nighttime
mode after the lighting switch is
turned ON. The daytime screen is selected by the “SWITCH
SCREENS” when the last time the screen dim-
ming setting is done.
Switching between daytime/nighttime screen may
be inhibited by the automatic illumination adjust-
ment function. Perform screen dimming and select the
nighttime screen by “SWITCH SCREENS”.
Map screen will not scroll in accor-
dance with the vehicle travel. Current location is not displayed.
Press “MAP” button to display the current lo-
cation.
Vehicle mark will not be shown. Current location is not displayed. Press “MAP” button to display the current lo-
cation.
Accuracy indicator (GPS satellite
mark) on the map screen stays
gray. GPS satellite signal is intercepted because the ve-
hicle is in or behind a building.
Move the vehicle out to an open space.
GPS satellite signal cannot be received because
an obstacle is placed on top of the instrument pan-
el. Do not place anything on top of the meter dis-
play (instrument panel).
GPS satellites are not visible from current location. Wait until GPS satellites are visible by mov- ing the vehicle.
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NISSAN NOTE 2016 Service Repair Manual AV-234
< SYMPTOM DIAGNOSIS >[NAVIGATION]
NORMAL OPERATING CONDITION
Destination, Passing Points and Menu Items Cannot be Selected/Set
Voice Guide
Vehicle location accuracy is low. Accuracy indicator (

AV-234
< SYMPTOM DIAGNOSIS >[NAVIGATION]
NORMAL OPERATING CONDITION
Destination, Passing Points and Menu Items Cannot be Selected/Set
Voice Guide
Vehicle location accuracy is low. Accuracy indicator (GPS sate
llite mark) on the
map screen stays gray. Current location is not determined.
Vehicle speed setting by the vehicle speed pulse
has been deviated (advanced or retarded) from
the actual vehicle speed because tire chain is fit-
ted or the system has been used on another vehi-
cle. Drive the vehicle for a while [for approx. 30
minutes at approx. 30 km/h (19 MPH)] and
the deviation will be automatically adjusted. If
advancement or retard still occur, perform
the distance adjustment by CONFIRMA-
TION/ADJUSTMENT mode of diagnosis
function.
Map data has error or omission. (Vehicle mark is
always deviated to the same position.) As a rule, an updated map DVD–ROM will be
released once a year.
Symptom
Cause Remedy
SymptomCause Remedy
Destination cannot be set. Destination to be set is on an expressway. Set the destination on an ordinary road.
Passing point is not searched
when re-searching the route. The vehicle has already passed the passing point,
or the system judged so. To include the passing points that have been
passed into the route again, set the route
again.
Route information will not be dis-
played. Route searching has not been done.
Set the destination and perform route
searching.
Vehicle mark is not on the recommended route. Drive on the recommended route.
Route guide is turned OFF. Turn route guide ON.
Route information is not available on the dark pink
route. System is not malfunctioning.
After the route searching, no guide
sign will appear as the vehicle
goes near the entrance/exit to the
toll road. Vehicle mark is not on the recommended route.
(On the display, only guide signs related to the rec-
ommended route will be shown.)
Drive on the recommended route.
Automatic route searching is not
possible. Vehicle is driving on a highway (gray route), or no
recommended route is available. Drive on a road to be searched. Or re–search
the route manually. In this case, however, the
whole route will be searched.
Performed automatic detour
search (or detour search). Howev-
er, the result is the same as that of
the previous search. Performed search with every conditions consid-
ered. However, the result is the same as that of the
previous search.
System is not malfunctioning.
Passing points cannot be set. More than five passing points were set. Passing points can be set up to five. To stop
at more than five points, perform sharing in
several steps.
When setting the route, the starting
point cannot be selected. The current vehicle location is always set as the
starting point of a route. System is not malfunctioning.
Some menu items cannot be se-
lected. The vehicle is being driven.
Stop the vehicle at a safe place and then op-
erate the system.
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NOTE:
Except for the ordinance-designated cities. (Malfunctioning areas may be changed

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NOTE:
Except for the ordinance-designated cities. (Malfunctioning areas may be changed in the updated map disc.)
Examples of Current-Loc
ation Mark Displacement
Symptom Cause Remedy
Voice guide will not operate. Note: Voice guide is only available at intersections that satisfy certain conditions (indicated by z on
the map). Therefore, guidance may not be given
even when the route on the map changes direction. System is not malfunctioning.
The vehicle is not on the recommended route. Return to the recommended route or re- search the route.
Voice guide is turned OFF. Turn voice guide ON.
Route guide is turned OFF. Turn route guide ON.
Voice guide does not match the ac-
tual road pattern. Voice guide may vary with the direction to which
the vehicle is turn and the connection of the road to
other roads. Drive in conformity to the actual traffic rules.
Symptom
Cause Remedy
No route is shown. No road to be searched is found around the des-
tination. Find wider road (orang
e road or wider) near-
by and reset the destination and passing
points onto it. Take care of the traveling direc-
tion when there are separate up and down
roads.
Starting point and the destination are too close. Set the destination at more distant point.
Conditional traffic regulation (day of the week/
time of the day) is set at the area around the cur-
rent location or the destination. Turn the time-regulating search conditions
OFF. Turn “Avoid regu
lation time” in the
search conditions OFF.
Indicated route is intermittent. In some areas, highways (gray routes) are not used for the search
(Note)Therefore, the route to
the current location or the passing points may be
intermittent. System is not malfunctioning.
When the vehicle has passed the
recommended route, it is deleted
from the screen. A recommended route is controlled by each sec-
tion. When the vehicle has passed the passing
point 1, then the map data from the starting point
up to the passing point 1 will be deleted. (The data
may remain undeleted in some area.) System is not malfunctioning.
Detouring route is recommended. In some areas, highways (gray routes) are not used for the search. (Note). Therefore, detour
route may be recommended. Set the route closer to the basic route (gray
route).
A detour route may be shown when some traffic
regulation (one-way traffic, etc.) is set at the area
around the starting point or the destination. Slightly move the starting point or the destina-
tion, or set the passing point on the route of
your choice.
In the area where highways (gray routes) are
used for the search, left turn has priority around
the current location and the destination (passing
points). For this reason, the recommended route
may be detouring. System is not malfunctioning.
Landmarks on the map do not
match the actual ones. This can be happen due to omission or error in
the map data. As a rule, an updated map DVD-ROM will be
released once a year. Wait until the latest
map has become available.
Recommended route is far from
the starting point, passing points,
and destination. Starting point, passing points, and destination of
the route guide were set far from the desired
points because route searching data around
these area were not stored. Reset the destination onto the road nearby. If
this road is one of the highways (gray routes),
an ordinary road nearby may be displayed as
the recommended route.
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