Page 2345 of 2893

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Audio remote switch does not work properly
(without navigation)
YES
NO
YES
NO AUDIO REMOTE SWITCH TABLE
YES
NO
23-65
AUDIO UNIT CONNECTOR B (20P)
REMOTE GND (BRN) AUDIO REMOTE SW (PNK)
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Check the audio unit operation.
Go to step 2.
Replace the audio unit (see page 23-80).
2. Test the audio remote switch (see page 23-86).
Go to step 3.
Replace the audio remote switch (see page
23-86).
3. Remove the audio unit (see page 23-80). 4. Measure the resistance between audio unit
connector B (20P) terminals No. 6 and No. 7 as
specified in the table.
Go to step 5.
Repair open or high resistance in the circuit
between the audio unit and the audio remote
switch. If the wires are OK, replace the cable reel
(see page 24-200).
(cont’d)
Button held down VOLDOWNVOLUP CH( ) CH( ) MODE No
button
pressed
Resistance about 100about
357 about
775 about
1.7 k about
3.7 k about
10 k
Wire side of female terminals
Is the audio unit operation OK ?
Is the audio remote switch OK ? IstheresistanceOK?
08/08/21 14:05:32 61SNR030_230_0068
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Page 2346 of 2893

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YES
NO
YES
NO
YES
NO
Audio disc cannot be inserted and/or ejected
(with navigation)
23-6623-66Audio System
Symptom Troubleshooting (cont’d)
AUDIO UNIT CONNECTOR B (20P)
REMOTE GND (BRN) AUDIO REMOTE SW (PNK)
5. Check for continuity between audio unit connector B (20P) terminals No. 6 and No. 7 and body ground
individually.
Repair short to body ground in the circuit
between audio unit and the audio remote switch. If
the wires are OK, replace the cable reel (see page
24-200).
Replace the audio unit (see page 23-80). NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Disc labels should not be used in the navigation unit or audio unit. They may damage the player
mechanism.
Make sure the disc is compatible with the system (see the owner’s manual for more information).
1. Press the OPEN/CLOSE button to open the navigation display.
2. Try inserting an audio CD.
The system is OK at this time.
Go to step 3.
3. Press the CD eject button.
The system is OK at this time.
Replace the navigation unit (see page 23-155).
Wire side of female terminals
I s t her e cont i nui t y ? Does t he pl ay er accept t he CD?
Does the player eject the CD?
08/08/21 14:05:32 61SNR030_230_0069
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Page 2347 of 2893

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PC card will not play/card icon on audio
screen cannot be selected (with navigation)
23-67
Unfortunately there are no error messages, and no
diagnostics for the PC card. There are many reasons
why a card won’t play audio files in the audio unit. The card may not be fully inserted into the slot. Eject the card, and inspect for warping or damage to the
edge connector. N ever use excessive force to insert a
card. This can result in damage to the pins in the rear
of the slot.
The client’s card may contain audio files that are not recognized by the system. Only MP3, and WMA
music files are played.
The flash card type may not be accepted by the system. Only Compact Flash and ATA cards have
been tested.
The card’s PCMCIA adaptor may be preventing a known-good card from playing. New PCMCIA
adaptors are constantly being released, and have not
been tested.
The card’s capacity may exceed 1 GB. Only cards with capacities of up to 1 GB (1000 MB) have been
tested.
There may not be any files on the card. Some cards have write protection, make sure it is turned off
before putting files on the card.
Although flash memory chips are reliable, occasionally they develop bad sectors or other
formatting errors that prevents them from playing.
The customer should re-format the card using the
FAT, or FAT32 format. The card may have been damaged by heat. Suggest
that the client remove their card when exiting the
vehicle.
The client may have formatted the card using the format NTFS. Only the formats FAT, and FAT32 are
accepted by the system.
Hard Disc Drive (HDD) cards may not work properly in the system and can overheat and quit functioning,
particularly in a hot vehicle. They are not
recommended.
The filing structure of the card may exceed the specification of 8 folder levels deep, 99 folders
maximum, and 999 total tracks maximum. If any of
these limitations is exceeded, the system may not
properly display or play the tracks.
NOTE: A delay when first inserting a card is normal.
The system is reading the File Tag information for
album names, artist, and song titles and there is no
hour glass, The delay length depends on the number of
tracks, and the complexity of the folder structure.
See the audio section glossary for an explanation of the
terms used above.
08/08/21 14:05:32 61SNR030_230_0070
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Page 2348 of 2893

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Error code: XM NO SIGNAL or XM ANTENNA
is displayed (with navigation) XM radio display is blank and no station
information is displayed (with navigation)
YES
NO
YES
NO
YES
NO
YES
NO YES
NO
23-6823-68Audio System
Symptom Troubleshooting (cont’d)
XM RECEIVER CONNECTOR A (14P)
B(BLU)
NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
Check XM radio reception in an open area. Poor reception/interference can be caused by tall buildings,
mountains, or high-voltage power lines.
1. Check that the XM receiver connectors properly connected.
Go to step 2.
Reconnect the connector. If the error message
does not go away, go to step 2.
2. Check the connector at the XM antenna and XM antenna lead.
Go to step 3.
Reconnect the connector. If the error message
does not go away, go to step 3.
3. Substitute known-good XM antenna (see page 23-88).
Replace the XM antenna (see page 23-88).
Go to step 4.
4. Substitute known-good XM receiver (see page 23-82).
Replace the XM receiver (see page 23-82).
Replace the XM antenna lead. NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
1. Disconnect XM receiver connector A (14P).
2. Measure the voltage between XM receiver connector A (14P) terminal No. 1 and body ground.
Go to step 3.
Repair open in the wire between the XM
receiver and the navigation unit connector.
3. Reconnect XM receiver connector A (14P).
Wire side of female terminals
I s t he connect or connect ed ?
I s t he connect or connect ed ?Is the error message gone?Is the error message gone? Is there battery voltage?
08/08/21 14:05:32 61SNR030_230_0071
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Page 2349 of 2893

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YES
NO
YES
NO
YES
NO
YES
NO
23-69
XM RECEIVER CONNECTOR A (14P)
GND (BLK)
XM RECEIVER CONNECTOR A (14P) SYS ACC (LT BLU) XM RECEIVER CONNECTOR A (14P)
SYS ACC (LT BLU)
NAVIGATION UNIT CONNECTOR E (14P)
GA-NET BUS
(BLU) GA-NET BUS (PNK)
4. Turn the ignition switch to ON (II).
5. Measure the voltage between XM receiver
connector A (14P) terminal No. 11 and body ground.
Go to step 6.
Repair open in the wire between the XM
receiver and the navigation unit.
6. Turn the ignition switch to LOCK (0).
7. Measure the voltage between XM receiver connector A (14P) terminal No. 2 and body ground.
Go to step 8.
Substitute a known- good XM receiver
(see page 23-82), and recheck. If 10 V or more are
present, replace the original XM receiver.
8. Turn the ignition switch to ON (II). 9. Measure the voltage between XM receiver
connector A (14P) terminal No. 2 and body ground.
Go to step 10.
Substitute a known- good navigation unit
(see page 23-155), and recheck. If 0.5 V or less are
present, replace the original navigation unit.
10. Turn the ignition switch to LOCK (0).
11. Disconnect navigation unit connector E (14P), and XM receiver connector A (14P).
12. Check for continuity between navigation unit connector E (14P) terminal No. 9 and No. 10 and
body ground individually.
Go to step 13.
Short to body ground in the wire between the
XM receiver and the navigation unit. Replace the
affected shielded harness.
(cont’d)
Wire side of female terminals
Wire side of female terminals Wire side of female terminals
Wire side of female terminals
Is t her e l ess t han 0.1 V ?
Is t her e 10 V or mor e pr esent ? Is t her e l ess t han 0.5 V ?
Is there continuity?
08/08/21 14:05:33 61SNR030_230_0072
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Page 2350 of 2893

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From terminal To terminals
YES
NO Navigation
unit connector XM receiver
connector Wire color
YES
NO
23-70 Audio System
Symptom Troubleshooting (cont’d)
XM RECEIVER CONNECTOR A (14P)
XM RECEIVER CONNECTOR A (14P)
NAVIGATION UNIT CONNECTOR E (14P)
13. Check for continuity between XM receiver
connector A (14P) according to the table.
A9 (BRN) A9 (BLU), A10 (PNK)A9 (BLU) A10 (PNK)
Short in the wire(s) between the navigation
unit and the XM receiver. Replace the affected
shielded harness.
Go to step 14. 14. Check for continuity between navigation unit
connector E (14P) and XM receiver connector A
(14P) according to the table.
E9 A9 BLU
E10 A10 PNK
Substitute a known-good XM receiver
(see page 23-82), then reconnect all connectors and
recheck. If the symptom/indication goes away,
replace the original XM receiver. If symptom/
indication is still present, replace the navigation
unit (see page 23-155).
Open in the wire(s) between the navigation
unit and the XM receiver. Replace the affected
shielded harness.
Wire side of female terminals
Wire side of female terminals
Wire side of female terminals
I s t her e cont i nui t y bet w een any of t he t er mi nal s?
Is there continuity?
08/08/21 14:05:33 61SNR030_230_0073
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DYNOMITE -2009-
Page 2351 of 2893

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XM radio preset memory is lost (with
navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-71
XM RECEIVER CONNECTOR A (14P)
B(BLU)
XM RECEIVER CONNECTOR A (14P) GND (BLK)NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
If you can only tune to channel 000, 001, 174, and 247, make sure the navigation unit is set to channel mode
(see owners manual), if it is set to channel mode, call
XM Satellite Radio customer support, and check the
account activation status.
1. Turn the ignition switch to ON (II).
2. Turn on the navigation unit, and set each of the XM radio channel preset buttons.
Go to step 3.
Go to step 7.
3. Turn the ignition switch to LOCK (0) for 1 minute, then turn it back to ON (II).
4. Test all of the XM radio channel preset buttons for proper recall operation.
System is normal at this time. Check
connections at the navigation unit.
Go to step 5.
5. Turn the ignition switch to LOCK (0).
6. Disconnect XM receiver connector A (14P). 7. Measure the voltage between XM receiver
connector A (14P) terminal No. 1 and body ground.
Go to step 8.
Repair open in the wire between the
navigation unit and the XM receiver.
8. Reconnect XM receiver connector A (14P).
9. Measure the voltage between XM receiver connector A (14P) terminal No. 11 and body ground.
Substitute a known-good navigation unit
(see page 23-155), and recheck. If the symptom/
indication goes away, replace the navigation
unit.
Repair open in the wire between the XM
receiver connector and the navigation unit.
Wire side of female terminals
Wire side of female terminals
Do each of t he X M r ad i o channel pr eset but t ons set pr oper l y ?
Do the preset buttons recall the set radio stations? Is there battery voltage?
Is t her e l ess t han 0.1 V ?
08/08/21 14:05:33 61SNR030_230_0074
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DYNOMITE -2009-
Page 2352 of 2893

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Poor or no sound with XM radio (Audio unit
does display XM channels) (with navigation)
YES
NO XM receiver connector Wire color
YES
NO
23-72 Audio System
Symptom Troubleshooting (cont’d)
XM RECEIVER CONNECTOR A (14P)
NOTE:
Check the vehicle battery condition first.
Check the XM radio reception in an open area. Poor reception/interference can be caused by nearby tall
buildings, mountains, or high-voltage power lines.
Check the connectors for poor connections or loose terminals.
If you can only tune to channel 000, 001, 174, and 247, make sure the navigation unit is set to channel mode
(see owners manual), if it is set to channel mode, call
XM Satellite Radio customer support, and check the
account activation status.
1. Turn the ignition switch to ON (II).
2. Turn on the navigation unit and select XM radio.
3. Check for an error message on the display.
Go to error code list (see page 23-27).
Go to step 4.
4. Turn the ignition switch to LOCK (0).
5. Disconnect navigation unit connector E (14P) and XM receiver connector A (14P). 6. Check for continuity between XM receiver
connector A (14P) and body ground according to
the table.
A5 WHT
A6 RED
A13 BLK
A14 GRN
Short to body ground in the wire(s) between
the navigation unit and the XM receiver. Replace
the affected shielded harness.
Go to step 7.
Wire side of female terminals
Ar e t her e any messages d i spl ay ed ? Is there continuity?
08/08/21 14:05:34 61SNR030_230_0075
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