Page 825 of 4284

Symptom:
INCOMPLETE POWER CLOSE - OVER CURRENT
When Monitored and Set Condition:
INCOMPLETE POWER CLOSE - OVER CURRENT
When Monitored: Anytime the liftgate is in a closing operation.
Set Condition: The drive motor stall current of over 24 amps has been detected for over
500 ms. during a close operation.
POSSIBLE CAUSES
DTC PRESENT
BINDING LIFTGATE
GROUND CIRCUIT OPEN
LIFTGATE CLOSE DRIVER CIRCUIT SHORT TO GROUND
LIFTGATE LATCH RELEASE DRIVER CIRCUIT SHORT TO GROUND
LIFTGATE LATCH RELEASE DRIVER CIRCUIT SHORT TO HARNESS GROUND
LIFTGATE GEAR ENGAGE DRIVER CIRCUIT SHORT TO GROUND
LIFTGATE GEAR ENGAGE DRIVER CIRCUIT SHORT TO HARNESS GROUND
LIFTGATE MODULE
POWER LIFTGATE MOTOR
TEST ACTION APPLICABILITY
1 With the DRBIIIt, record and erase DTC's.
Turn the ignition off, wait 10 seconds, then turn the ignition on.
Operate the power liftgate several times (if possible).
With the DRBIIIt, read DTCs.
Does the DRBIIItdisplay INCOMPLETE POWER CLOSE- OVERCURRENT?All
Ye s®Go To 2
No®Using the wiring diagram/schematic as a guide, inspect the
wiring and connectors for an intermittent condition. Operate the
liftgate several times and check for any binding conditions.
Perform BODY VERIFICATION TEST - VER 1.
2 Examine the liftgate for proper alignment, worn or binding hinges, weak or binding
liftgate prop rods, loose/ hard weatherstrip, and gear teeth on the power liftgate
motor assembly for wear or anything that would cause an obstruction to proper
operation.
Compare the effort needed on the disabled vehicle.
Especially notice the effort needed to unlatch and close the liftgate.
Does it take more effort to operate the liftgate than it should?All
Ye s®Refer to Service information for the related symptom(s).
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 3
796
POWER DOORS - LIFTGATE
Page 826 of 4284

TEST ACTION APPLICABILITY
3 Turn the ignition off.
Disconnect the Power Liftgate Module C1 connector.
Using a 12-volt test light connected to 12-volts, check the Ground circuit.
Wiggle the harness and check for an intermittent open condition.
Does the test light illuminate brightly?All
Ye s®Go To 4
No®Repair the Ground circuit for an open.
Perform BODY VERIFICATION TEST - VER 1.
4 Turn the ignition off.
Disconnect the Power Liftgate Module C1 connector.
Measure the resistance between ground and the Liftgate Close Driver circuit.
Wiggle the harness and check for an intermittent short circuit condition.
Is the resistance below 1000.0 ohms?All
Ye s®Repair the Liftgate Close Driver circuit for a short to ground.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 5
5 Turn the ignition off.
Disconnect the Power Liftgate Module C2 connector.
Measure the resistance between ground and the Liftgate Latch Release Driver
circuit.
Wiggle the harness and check for an intermittent short condition.
Is the resistance below 1000.0 ohms?All
Ye s®Repair the Liftgate Latch Release Driver circuit for a short to
ground.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 6
6 Turn the ignition off.
Disconnect the Power Liftgate Module C2 connector.
Measure the resistance between the Ground circuit (cavity 20) and the Liftgate Latch
Release Driver circuit.
Wiggle the harness and check for an intermittent short condition.
Is the resistance below 1000.0 ohms?All
Ye s®Repair the Liftgate Latch Release Driver circuit for a short to the
Ground circuit.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 7
7 Turn the ignition off.
Disconnect the Power Liftgate Module C2 connector.
Measure the resistance between ground and the Liftgate Gear Engage Driver circuit.
Wiggle the harness and check for an intermittent short condition.
Is the resistance below 1000.0 ohms?All
Ye s®Repair the Liftgate Gear Engage Driver circuit for a short to
ground.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 8
797
POWER DOORS - LIFTGATE
INCOMPLETE POWER CLOSE - OVER CURRENT ÐContinued
Page 827 of 4284
TEST ACTION APPLICABILITY
8 Turn the ignition off.
Disconnect the Power Liftgate Module C2 connector.
Measure the resistance between the Ground circuit (cavity 20) and the Liftgate Gear
Engage Driver circuit.
Wiggle the harness and check for an intermittent short condition.
Is the resistance below 1000.0 ohms?All
Ye s®Repair the Liftgate Gear Engage Driver circuit for a short to the
Ground circuit.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 9
9 Ensure all module and motor connectors are connected at this time.
Try to operate the liftgate in the close position.
Did the motor start to close the liftgate but was very slow and labored extensively?All
Ye s®Replace the Power Liftgate Motor assembly.
Perform BODY VERIFICATION TEST - VER 1.
No®Replace the Power Liftgate Module
Perform BODY VERIFICATION TEST - VER 1.
798
POWER DOORS - LIFTGATE
INCOMPLETE POWER CLOSE - OVER CURRENT ÐContinued
Page 828 of 4284

Symptom:
INCOMPLETE POWER CLOSE - TIME OUT
When Monitored and Set Condition:
INCOMPLETE POWER CLOSE - TIME OUT
When Monitored: During Power Liftgate close cycle.
Set Condition: The power close operation was not completed within 20 seconds. This may
be caused by very high closing effort. A weak hall effect signal, low motor output or high
prop rod pressure could also set this code.
POSSIBLE CAUSES
DTC PRESENT
BINDING DOOR
POWER LIFTGATE MOTOR ASSEMBLY
TEST ACTION APPLICABILITY
1 With the DRBIIIt, record and erase DTC's.
Turn the ignition off, wait 10 seconds, then turn the ignition on.
Operate the power liftgate several times from stop to stop - if possible.
With the DRBIIIt, read ACTIVE DTCs.
Does the DRBIIItdisplay INCOMPLETE POWER CLOSE - TIME-OUT?All
Ye s®Go To 2
No®Using the wiring diagram/schematic as a guide, inspect the
wiring and connectors for an intermittent condition. Operate the
liftgate several times and check for any binding or other obstruc-
tions.
Perform BODY VERIFICATION TEST - VER 1.
2 Examine the liftgate for proper alignment, worn or binding hinges, weak liftgate prop
assembly, loose/ hard weatherstrip, and gear teeth on the power liftgate motor
assembly for wear or anything that would cause an obstruction to proper operation.
If necessary manually operate the power liftgate on a known good vehicle and notice
the effort needed to open and close for comparison.
Especially notice the effort needed to unlatch and close the liftgate.
Does it take more effort to operate the liftgate than it should?All
Ye s®Refer to Service information for the related symptom(s).
Perform BODY VERIFICATION TEST - VER 1.
No®Replace the Power Liftgate Motor Assembly.
Perform BODY VERIFICATION TEST - VER 1.
799
POWER DOORS - LIFTGATE
Page 829 of 4284

Symptom:
INCOMPLETE POWER OPEN - FULL OPEN SWITCH FAILURE
When Monitored and Set Condition:
INCOMPLETE POWER OPEN - FULL OPEN SWITCH FAILURE
When Monitored: During the Power Liftgate open cycle.
Set Condition: The Full Open Switch was detected as closed before 200 hall effect pulses
were counted since the start of the open operation. May be triggered by an intermittent full
open switch failure or a non gear engagement.
POSSIBLE CAUSES
DTC PRESENT
OBSTRUCTION OR STICKING FULL OPEN SWITCH
FULL OPEN SWITCH SHORT TO GROUND
POWER LIFTGATE MOTOR ASSEMBLY - FULL OPEN SWITCH
TEST ACTION APPLICABILITY
1 With the DRBIIIt, record and erase DTC's.
Turn the ignition off, wait 10 seconds, then turn the ignition on.
Operate the power liftgate several times if possible.
With the DRBIIIt, read ACTIVE DTCs.
Does the DRBIIItdisplay INCOMPLETE POWER OPEN - FULL OPEN SWITCH
FAILURE?All
Ye s®Go To 2
No®Using the wiring diagram/schematic as a guide, inspect the
wiring and connectors for an intermittent condition. Operate the
liftgate several times and check for any binding or obstructions.
Perform BODY VERIFICATION TEST - VER 1.
2 Examine the liftgate for proper fit and alignment, foreign material in the drive unit
or anything that would cause an obstruction to proper operation of the Full Open
Switch.
With the DRBIIItin Inputs/Outputs, read the FULL OPEN SWITCH state.
Manually operate the liftgate while monitoring the DRBIIIt.
Does the switch status change smoothly as the liftgate is pulled down from the full
open position.All
Ye s®Go To 3
No®Refer to Service information for the related symptom(S).
Perform BODY VERIFICATION TEST - VER 1.
800
POWER DOORS - LIFTGATE
Page 830 of 4284
TEST ACTION APPLICABILITY
3 With the DRBIIItin Inputs/Outputs, read the FULL OPEN SWITCH state.
Open the liftgate to mid position.
While monitoring the DRBIIIt, wiggle the wiring harness from the Power Liftgate
Module to the Full Open Switch on the Power Liftgate Motor assembly.
Did the switch status ever change?All
Ye s®Repair the Full Open Switch Sense circuit for a short to ground.
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 4
4 If there are no possible causes remaining, view repair. All
Repair
Replace the Power Liftgate Motor assembly.
Perform BODY VERIFICATION TEST - VER 1.
801
POWER DOORS - LIFTGATE
INCOMPLETE POWER OPEN - FULL OPEN SWITCH FAILURE Ð
Continued
Page 831 of 4284

Symptom:
INCOMPLETE POWER OPEN - LATCH FAILURE
When Monitored and Set Condition:
INCOMPLETE POWER OPEN - LATCH FAILURE
When Monitored: During the Power Liftgate open cycle.
Set Condition: The power open operation was not completed due to latch failure. This
DTC is set during a power open cycle.
POSSIBLE CAUSES
DTC PRESENT
BINDING LIFTGATE
LIFTGATE LATCH CINCH DRIVER CIRCUIT SHORT TO HARNESS GROUND
LIFTGATE LATCH CINCH DRIVER CIRCUIT SHORT TO GROUND
LIFTGATE LATCH CINCH DRIVER WIRE OPEN
LIFTGATE LATCH RELEASE DRIVER WIRE OPEN
POWER LIFTGATE MODULE - FULL OPEN CIRCUIT OPEN
POWER LIFTGATE MODULE - PAWL CIRCUIT OPEN
POWER LIFTGATE MODULE - RATCHET CIRCUIT OPEN
GROUND WIRE OPEN
GROUND WIRE OPEN
GROUND WIRE OPEN
LIFTGATE AJAR SWITCH SENSE WIRE OPEN
LIFTGATE FULL OPEN SWITCH SENSE WIRE OPEN
LIFTGATE PAWL SWITCH SENSE WIRE OPEN
LIFTGATE FULL OPEN SWITCH SENSE WIRE SHORT TO GROUND
LIFTGATE FULL OPEN SWITCH SENSE WIRE SHORT TO HARNESS GROUND
LIFTGATE CINCH/RELEASE MOTOR
LIFTGATE CINCH/RELEASE MOTOR
LIFTGATE FULL OPEN SWITCH
LIFTGATE PAWL SWITCH
RATCHET SWITCH
802
POWER DOORS - LIFTGATE
Page 832 of 4284

TEST ACTION APPLICABILITY
1 With the DRBIIIt, record and erase DTC's.
Turn the ignition off, wait 10 seconds, then turn the ignition on.
Operate the power liftgate several times if possible.
With the DRBIIIt, read ACTIVE DTCs.
Does the DRBIIItdisplay INCOMPLETE POWER OPEN - LATCH FAILURE?All
Ye s®Go To 2
No®Using the wiring diagram/schematic as a guide, inspect the
wiring and connectors for an intermittent condition. Operate the
liftgate several times and check for any binding or other obstruc-
tions.
Perform BODY VERIFICATION TEST - VER 1.
2 Examine the liftgate for proper alignment, worn or binding hinges, weak liftgate prop
assembly, loose/ hard weatherstrip, and gear teeth on the Power Liftgate Motor
assembly for wear or anything that would cause an obstruction to proper operation.
If necessary manually operate the power liftgate on a known good vehicle and notice
the effort needed to open and close for comparison.
Especially notice the effort needed to unlatch and close the liftgate.
Were there any mechanical problems found?All
Ye s®Refer to Service information for the related symptom(s).
Perform BODY VERIFICATION TEST - VER 1.
No®Go To 3
3 With the DRBIIItin Inputs/Outputs, read the PAWL, RATCHET and FULL OPEN
switch state.
While observing the FULL OPEN switch state, manually lower the liftgate from full
open to part open. The switch should toggle from CLOSED to OPEN.
Open the Liftgate to full open position. While observing the PAWL switch state, click
the latch with a screwdriver to the first detent. The PAWL should toggle from
CLOSED to OPEN.
Open the Liftgate to the full open position. While observing the RATCHET switch
state, click the latch with a screwdriver to the second detent. The RATCHET should
toggle from CLOSED to OPEN.
Repeat the above steps several times.
Select which switch failed:All
FULL OPEN Switch
Go To 4
PAWL Switch
Go To 10
RATCHET Switch
Go To 14
All switches operated properly.
Go To 18
803
POWER DOORS - LIFTGATE
INCOMPLETE POWER OPEN - LATCH FAILURE ÐContinued