Examples of Soiling, Stains and Incorrect Cleaning
Below are some examples of soiling, stains and incorrect cleaning that would not be accepted under the terms of the Jaguar
Land Rover warranty agreement. Please note: these are examples only and do not represent all warrantable/non warrantable
customer concerns.
The example below shows soiling on the seat cover. This type of soiling would not be accepted under the terms of the Jaguar
Land Rover warranty agreement.
The examples below show staining on the seat cover. These type of staining would not be accepted under the terms of the
Jaguar Land Rover warranty agreement.
Seating - Seats
Diagnosis and Testing
Principle of Operation Published: 18-Apr-2013
For a detailed description of the seats and seat operation, refer to the relevant Description and Operation section in the
workshop manual. REFER to: (501-10 Seating)
Seats (Description and Operation), Seats (Description and Operation), Seats (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTE: Prior to carrying out any diagnosis, ensure the vehicle battery is in a good serviceable condition, refer to the
battery care manual.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Security, condition and correct installation of seat components and fixings
Fuses
Harnesses for damage/corrosion
Electrical connectors
Damaged/corroded pins
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, verify the concern and refer to the Symptom Chart, alternatively, check for
Diagnostic Trouble Codes (DTCs) and refer to the DTC Index.
5. Check DDW for open campaigns. Refer to the corresponding bulletins and SSM's which may be valid for the specific
customer complaint and carry out the recommendations as needed.
Symptom Chart
Symptom Possible Cause Action No seat movement from switch pack
(including no memory recall)
Seat module has
gone into sleep
mode
Seat switch pack
LIN, power or
ground circuit -
open circuit
Seat switch pack
LIN circuit - short
to power, ground Set ignition ON. Re-check seat function from switch pack.
Check for DTC B1A9887 and refer to DTC Index. Check for
DTC B1A9888 and refer to DTC Index No seat movement or lumbar movement
from switch pack (including no memory
recall)
NOTE: Seat module
does not control the seat
lumbar function
Seat switch pack
power or ground
supply circuits -
open circuit Refer to the electrical circuit diagrams and check seat
switch pack power and ground supply circuits for open
circuit Seat movement and lumbar movement
from switch pack is ok, however, no recall
from memory switch pack
Seat switch pack to
memory switch
pack circuits -
short, open circuit
NOTE: Memory switch pack is separate switch
hardwired to seat adjust switch
Refer to the electrical circuit diagrams and check seat
switch pack to memory switch pack circuits for short,