Page 897 of 4647
![INFINITI M35 2007 Factory Service Manual AV-272
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Voice Guidance Is Not HeardNKS004BE
1. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND BOSE AMP
1. Disconn INFINITI M35 2007 Factory Service Manual AV-272
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Voice Guidance Is Not HeardNKS004BE
1. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND BOSE AMP
1. Disconn](/manual-img/42/57024/w960_57024-896.png)
AV-272
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
Voice Guidance Is Not HeardNKS004BE
1. CHECK HARNESS BETWEEN AV (NAVI) CONTROL UNIT AND BOSE AMP
1. Disconnect AV (NAVI) control unit connector and BOSE amp connector.
2. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and BOSE amp harness con-
nector (B) B107 terminals 32, 12.
3. Check continuity between AV (NAVI) control unit harness con-
nector (A) M78 terminals 12, 14 and ground.
OK or NG
OK >> GO TO 2.
NG >> Repair harness or connector.
2. CHECK VOICE GUIDANCE SIGNAL
1. Connect AV (NAVI) control unit connector and BOSE amp connector.
2. Turn ignition switch ON.
3. Push the voice button.
4. Check signal between AV (NAVI) control unit harness connector
M78 terminals 12 and 14.
OK or NG
OK >> Replace AV (NAVI) control unit.
NG >> Replace BOSE amp.12 – 32 : Continuity should exist.
14 – 12 : Continuity should exist.
12, 14 – Ground : Continuity should not exist.
SKIB4644E
12 – 14:
SKIB4645E
SKIB3609E
Page 898 of 4647
![INFINITI M35 2007 Factory Service Manual TROUBLE DIAGNOSIS
AV-273
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
Example of Symptoms Judged Not MalfunctionNKS004BF
NOTE:
For navigation system op INFINITI M35 2007 Factory Service Manual TROUBLE DIAGNOSIS
AV-273
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
Example of Symptoms Judged Not MalfunctionNKS004BF
NOTE:
For navigation system op](/manual-img/42/57024/w960_57024-897.png)
TROUBLE DIAGNOSIS
AV-273
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
Example of Symptoms Judged Not MalfunctionNKS004BF
NOTE:
For navigation system operation information, refer to navigation system owner's manual.
BASIC OPERATION
NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes dis-
charged. If this occurs, service the vehicle's battery as necessary and re-enter the information in the Address Book.
VEHICLE ICON
Symptom Possible cause Possible solution
No image is displayed.The brightness is at the lowest setting. Adjust the brightness of the display.
The display is turns off.
Push and hold to turn on the display.
No voice guidance is available.
The volume is too high or too low.The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Volume guidance is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
No map is displayed on the screen.The map DVD-ROM is not inserted, or it is inserted
upside down.Insert the map DVD-ROM correctly.
A screen other than map screen is displayed. Push “MAP”.
The screen is too dim.
The movement is slow.The temperature in the interior of the vehicle is low.Wait until the interior of the vehicle has
warmed up.
Some pixels in the display are
darker or brighter than others.This condition is an inherent characteristic of liquid
crystal displays.This is not a malfunction.
Some menu items cannot be
selected.Some menu items become unavailable while the
vehicle is driven.Park the vehicle in a safe location, and
then operate the navigation system.
Symptom Possible cause Possible solution
Names of roads and locations dif-
fer between Plan view and Bird-
view™.This is because the quantity of the displayed infor-
mation is reduced so that the screen does not
become too crowded. There is also a chance that
names of the roads or locations may be displayed
multiple times, and the names appearing on the
screen may be different because of a processing
procedure.This is not a malfunction.
The vehicle icon is not displayed in
the correct position.The vehicle was transported after the ignition switch
was turned off, for example, by a ferry or car trans-
porter.Drive the vehicle for a while on a road
where GPS can be received.
The position and direction of the vehicle may be
incorrect depending on the driving environments and
the levels of positioning accuracy of the navigation
system.This is not a malfunction. Drive the vehi-
cle for a while to automatically correct the
position and direction of the vehicle icon.
When the vehicle is travelling on a
new road, the vehicle icon is
located on another road nearby.Because the new road is not stored in the map data,
the system automatically places the vehicle ion on
the nearest road available. Updated road information will be included
in the next version of the map DVD-ROM.
The screen does not switch to the
night screen even after turning on
the headlights. The daytime screen was set the last time the head-
lights were turned on.Set the screen to the night screen mode
using when turning on the headlights.
The map does not scroll even
when the vehicle is moving.The current location map screen is not displayed. Push “MAP”.
The vehicle icon is not displayed. The current location map screen is not displayed. Push “MAP”.
Page 899 of 4647
![INFINITI M35 2007 Factory Service Manual AV-274
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
MAP DVD-ROM
ROUTE CALCULATION AND VISUAL GUIDANCE
The GPS indicator on the screen
remains gray.GPS signals INFINITI M35 2007 Factory Service Manual AV-274
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
MAP DVD-ROM
ROUTE CALCULATION AND VISUAL GUIDANCE
The GPS indicator on the screen
remains gray.GPS signals](/manual-img/42/57024/w960_57024-898.png)
AV-274
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
MAP DVD-ROM
ROUTE CALCULATION AND VISUAL GUIDANCE
The GPS indicator on the screen
remains gray.GPS signals cannot be received depending on the
vehicle location, such as in a parking garage, on a
road that has numerous tall buildings, etc.Drive on an open, straight road for a
while.
GPS signals cannot be received because objects
are placed on the instrument panel.Remove the objects from the instrument
panel.
A sufficient amount of GPS satellites are not avail-
able.Wait for the satellites to move locations
available for navigation system.
The location of vehicle icon is mis-
aligned from the actual position.When using tire chains or replacing the tires, speed
calculations based on the speed sensor may be
incorrect.Drive the vehicle for a while [at approxi-
mately 30 km/h (19 MPH) for about 30
minutes] to automatically correct the vehi-
cle icon position.
If this does not correct the vehicle icon
position, inspect AV syste.
The map data has mistake or is incomplete (the
vehicle icon position is always misaligned in the
same area).Updated road information will be included
in the next version of the map DVD-ROM. Symptom Possible cause Possible solution
Symptom Possible cause Possible solution
The message “Error” appears. Map DVD-ROM is dirty or partially damaged.Check the DVD-ROM and wipe it clean
with a soft cloth.
If there is any damage, replace the DVD-
ROM.
Symptom Possible cause Possible solution
In the auto reroute calculation,
waypoints are not included.Waypoints already passed are not included in the
auto reroute calculation.In case of going to that waypoints again,
edit the route.
Route information is not displayed.Route calculation has not yet been performed.Set the destination and perform route cal-
culation.
The vehicle is not driven on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for narrow streets
(roads displayed in gray).This is not a malfunction.
The auto reroute calculation (or
detour calculation) suggests the
same route as the one previously
suggested. Route calculation took priority conditions into con-
sideration, but the same route was calculated. This is not a malfunction.
A waypoint cannot be added.Five waypoints are already set on the route, includ-
ing ones that already passed.A maximum of 5 waypoints can be set on
the route. In case of going to 6 or more
waypoints, perform route calculations mul-
tiple times as necessary.
The suggested route is not dis-
played.Roads near the destination cannot be calculated.Reset the destination to a main or ordinary
road, and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away.Divide the way by selecting one or two
intermediate destinations, and perform
route calculations multiple times.
There are time restricted roads (by day of week, by
time) near the current vehicle location or destina-
tion.Set “Use Time Restricted Roads” to off.
A part of the route is not displayed.The suggested route includes narrow streets (roads
displayed in gray).This is not a malfunction.
Page 900 of 4647
![INFINITI M35 2007 Factory Service Manual TROUBLE DIAGNOSIS
AV-275
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
VOICE GUIDANCE
VOICE RECOGNITION
REAR VIEW MONITOR
The part of the route already INFINITI M35 2007 Factory Service Manual TROUBLE DIAGNOSIS
AV-275
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
VOICE GUIDANCE
VOICE RECOGNITION
REAR VIEW MONITOR
The part of the route already](/manual-img/42/57024/w960_57024-899.png)
TROUBLE DIAGNOSIS
AV-275
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
VOICE GUIDANCE
VOICE RECOGNITION
REAR VIEW MONITOR
The part of the route already
passed is deleted.A route is managed by sections between way-
points. If you passed the first waypoint, the section
between the starting point and the waypoint is
deleted. (It may not be deleted depending on the
area.)This is not a malfunction.
An indirect route is suggested.If there are restrictions (such as one way streets)
on roads close to the starting point or destination,
the system may suggest an indirect route.Adjust the location of the starting point or
destination.
The system may suggest an indirect route because
route calculation does not take into consideration
some areas such as narrow streets (gray roads).Reset the destination to a main or ordinary
road, and recalculate the route.
The landmark information does not
correspond to the actual informa-
tion.This may caused by insufficient or incorrect data on
the DVD-ROM.This is not a malfunction.
The suggested route does not
exactly connect to the starting
point, waypoints, or destination.There is no data for route calculation closer to
these locations.Set the starting point, waypoints and desti-
nation on main road, and perform route cal-
culation. Symptom Possible cause Possible solution
Symptom Possible cause Possible solution
The voice guidance is not avail-
able.Voice guidance is only available at certain intersec-
tions. In some cases, voice guidance is not avail-
able even when the vehicle should make a turn.This is not a malfunction.
The vehicle has deviated from the suggested
route.Go back to the suggested route or request
route calculation again.
Voice guidance is set to off. Turn on the voice guidance.
Route guidance is set to off. Turn on the voice guidance.
The guidance content does not
correspond to the actual condition.The content of the voice guidance may vary,
depending on the types of intersections at which
turns are made.Follow all traffic rules and regulations.
Symptom Possible cause Possible solution
The system does not recognize
the command.
The system recognizes the com-
mand incorrectly.The interior of the vehicle is too noisy.Close the windows or have other occu-
pants be quiet.
The volume of the voice is too low. Speak louder.
Pronunciation is unclear. Speak clearly.
Voice recognition mode is not yet ready to speak.Push the release “PTT” on the steering
switch, and speak a command after the
tone sounds.
5 seconds or more have passed after pushed and
released “PTT” on the steering switch.Make sure to speak a command within
5seconds after push and release “PTT” on
the steering switch.
Only a limited range of voice commands is usable
for each screen.Use a correct voice command appropriate
for the current screen.
Symptom Possible cause Possible solution
Rear view monitor image is not
displayedThe selector lever is not shifted in R position. Shift the selector lever in R position.
Page 901 of 4647
![INFINITI M35 2007 Factory Service Manual AV-276
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
REMOTE CONTROLLER
Rear view monitor image is not
clearFront glass of camera lens is dirtyDip a soft cloth INFINITI M35 2007 Factory Service Manual AV-276
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
REMOTE CONTROLLER
Rear view monitor image is not
clearFront glass of camera lens is dirtyDip a soft cloth](/manual-img/42/57024/w960_57024-900.png)
AV-276
[WITH MOBILE ENTERTAINMENT SYSTEM]
TROUBLE DIAGNOSIS
Revision: 2007 April2007 M35/M45
REMOTE CONTROLLER
Rear view monitor image is not
clearFront glass of camera lens is dirtyDip a soft cloth into water and wipe the
glass softly.
There are raindrops, snow, etc. Wipe it with a soft cloth softly.
The sunlight or the headlight of following vehicle is
shining directly to the camera lens.It returns to the original condition if the light
applied to the lens disappears
The center position of possible
route line is not in the correct posi-
tion
Remove or replace the battery.
Replace steering angle sensor or camera control
unit.
Turn steering wheel when turning ignition switch
OFF.Perform the neutral position correction as
follows.
Fully turn the steering wheel to left/right.
Drive 100 m or more at vehicle speed 30
km/h or more. Symptom Possible cause Possible solution
Symptom Possible cause Possible solution
The remote controller does not
respond.The remote controller is not pointing at the receiver. Point the remote controller at the receiver.
The battery in the remote controller is not set cor-
rectly.Set the battery correctly.
The battery in the remote controller is discharged. Replace the battery.
The transmitter of the remote controller or the
receiver is dirty.Clean the transmitter of the remote control-
ler and the receiver.
The electrodes of the battery in the remote control-
ler are not contacting correctly.Take out the battery and clean the s\elec-
trodes.
Page 902 of 4647
![INFINITI M35 2007 Factory Service Manual REMOVAL AND INSTALLATION
AV-277
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
REMOVAL AND INSTALLATIONPFP:00000
Removal and Installation/Precautions for INFINITI M35 2007 Factory Service Manual REMOVAL AND INSTALLATION
AV-277
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
REMOVAL AND INSTALLATIONPFP:00000
Removal and Installation/Precautions for](/manual-img/42/57024/w960_57024-901.png)
REMOVAL AND INSTALLATION
AV-277
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
REMOVAL AND INSTALLATIONPFP:00000
Removal and Installation/Precautions for ReplacementNKS004BG
REMOVAL OF BATTERY
When the battery is removed, the possible route line center position of rear view monitor may not be in the cor-
rect position. Perform the center position correction with the following procedure.
1. Fully turn the steering wheel to left/right.
2. Drive 100m (328.1 ft) or more at vehicle speed 30 km/h (18.6 MPH) or more.
Audio Unit NKS004BH
REMOVAL
1. Remove cluster lid C. Refer to IP-10, "INSTRUMENT PANEL ASSEMBLY" .
2. Remove screws (A) and remove audio unit (2) in conjunction
with unified meter and A/C amp (1).
3. Remove screws (A) and (B)
4. Remove meter and A/C amp (1), audio unit (2) and bracket (3).
CAUTION:
Be careful not to allow foreign material to enter from CD
slot.
INSTALLATION
Installation is the reverse order of removal.
CAUTION:
Unified meter and A/C amp screws are different from other securing screws. Never confuse them
when installing.
Front Door SpeakerNKS004BI
REMOVAL
1. Remove front door finisher. Refer to EI-34, "DOOR FINISHER" .
2. Remove screws (A) and remove front door speaker (1).
INSTALLATION
Installation is the reverse order of removal.
SKIB4268E
SKIB4269E
SKIB4270E
Page 903 of 4647
AV-278
[WITH MOBILE ENTERTAINMENT SYSTEM]
REMOVAL AND INSTALLATION
Revision: 2007 April2007 M35/M45
Rear Door Speaker NKS004BJ
REMOVAL
1. Remove rear door finisher. Refer to EI-34, "DOOR FINISHER" .
2. Remove screws (A) and remove rear door speaker (1).
INSTALLATION
Installation is the reverse order of removal.
Tw e e t e r NKS004BK
REMOVAL
1. Remove front door finisher. Refer to EI-34, "DOOR FINISHER" .
2. Remove door sash inner cover (front). Refer to EI-34, "
DOOR FINISHER" .
3. Remove screws (A), and disconnect connector (1).
4. Remove tweeter (2).
INSTALLATION
Installation is the reverse order of removal.
Center SpeakerNKS004BL
REMOVAL
1. Remove upper ventilator grill. Refer to ATC-145, "REMOVAL" .
2. Remove screws (A) and disconnect connector.
3. Remove center speaker (1).
INSTALLATION
Installation is the reverse order of removal.
SKIB4271E
SKIB4272E
SKIB4345E
Page 904 of 4647
REMOVAL AND INSTALLATION
AV-279
[WITH MOBILE ENTERTAINMENT SYSTEM]
C
D
E
F
G
H
I
J
L
MA
B
AV
Revision: 2007 April2007 M35/M45
Seat SpeakerNKS004BM
REMOVAL
1. Remove seat speaker grill as shown in the figure.
CAUTION:
Never reuse seat speaker grill. The pawl is broken when
removing.
2. Remove front seat back trim and pad. Refer to SE-168,
"Removal and Installation" .
3. Remove screws (A) and disconnect connector (1).
4. Remove seat speaker (2).
INSTALLATION
Installation is the reverse order of removal.
Rear Surround SpeakerNKS004BN
REMOVAL
1. Remove rear parcel shelf finisher. Refer to EI-42, "Removal and Installation" .
2. Remove screws (A) and disconnect connector.
3. Remove rear surround speaker (1).
INSTALLATION
Installation is the reverse order of removal.
WooferNKS004BO
REMOVAL
1. Remove rear parcel shelf finisher. Refer to EI-42, "Removal and Installation" .
SKIB3584J
SKIB4346E
SKIB4347E