Page 257 of 1954

Navigation Syste m
Sympto m Troubleshootin g (cont'd )
GPS ico n is whit e
Diagnosti c Test : Navigatio n Syste m Lin k
NOTE :
• Mak e sur e th e vehicl e i s parke d outsid e an d awa y
from buildings .
• Refe r t o GP S informatio n (se e pag e 23-46 ) fo r real -
tim e satellit e receptio n display .
Befor e assumin g tha t a GP S antenn a receptio n com -
plain t i s hardwar e related , b e awar e o f th e following :
• Th e GP S signa l i s extremel y wea k (abou t on e bil -
liont h th e strengt h o f a radi o broadcas t signa l
receive d b y a radi o antenna )
• I f th e rea r windo w ha s bee n tinte d wit h metalli c
tint, thi s ca n seriousl y degrad e o r bloc k GP S
reception .
• Loos e item s o n th e rea r shel f ca n bloc k satellit e
antenn a reception .
• Aftermarke t device s lik e Lo-Jack , remot e starter s
o r othe r electroni c device s locate d nea r th e navi -
gation uni t o r GP S antenn a ca n potentiall y inter -
fere wit h th e operatio n o f th e navigatio n an d On -
Star systems .
1 . Chec k fo r electroni c aftermarke t accessorie s (possibl y
hidden ) mounte d nea r th e GP S antenn a o r th e navi -
gation unit .
Are there any electronic accessories?
YES—Disabl e th e accessorie s an d recheck ,
NO—G o t o ste p 2 .
2. G o int o th e Diagnosti c mod e an d us e th e "Nav i
Syste m Link " diagnosti c (se e pag e 23-40 ) t o chec k
th e GP S antenna .
Is "GPS Ant" icon red?
YES—Us e th e "Nav i ECU " diagnosti c unde r Uni t
Chec k (se e pag e 23-43 ) t o chec k fo r a kinked , crushed ,
o r disconnecte d GP S antenn a wire . I f ico n i s stil l red ,
replac e th e GP S antenna .
NO—Chec k tha t nothin g is blockin g th e GP S antenn a
locate d unde r th e rea r shel f an d recheck . Substitut e
a known-goo d navigatio n unit , an d recheck .
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Page 258 of 1954

Voice guidanc e canno t b e hear d
Diagnosti c Test : Navigatio n Syste m Lin k
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , writ e dow n th e customer' s
radi o statio n presets , an d ge t th e radi o an d naviga -
tio n syste m anti-thef t codes .
• Afte r troubleshooting , ente r th e radi o an d navigatio n
syste m anti-thef t codes , an d th e radi o statio n presets .
1 . Pres s th e displa y uni t A/ C INF O button , an d selec t
"set-up" .
2 . Chec k th e volum e settin g fo r th e navigatio n system .
Is it set OFF?
YES—Se t th e volum e to a n audibl e level .
NO—G o t o ste p 3 .
3 . Chec k th e radi o operation .
Can you hear the radio?
YES—G o to ste p 4 .
NO—Troubleshoo t the audi o system .
4 . G o int o th e Diagnosti c mod e an d us e th e "Nav i
Syste m Link " diagnosti c (se e pag e 23-40 ) t o chec k
th e radio .
Is "Radio" icon red?
YES—Troubleshoo t the audi o system .
NO—G o t o ste p 5 . Is
there continuity?
YES—Replac e th e affecte d shielde d harness .
NO—G o t o ste p 8 .
(cont'd)
5
. Tur n th e ignitio n switc h OFF .
6. Disconnec t the navigatio n unit connecto r B (14P).
7. Chec k fo r continuit y betwee n bod y groun d an d navi -
gatio n uni t connecto r B (14P ) terminal s No . 5 an d No .
12 individually .
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Page 259 of 1954

Navigation Syste m
Sympto m Troubleshootin g (cont'd )
8. Chec k fo r continuit y betwee n navigatio n uni t connec -
tor B (14P ) termina l No . 5 an d th e audi o uni t connec -
tor A (20P ) termina l No . 13 .
NAVIGATIO N UNIT CONNECTO R B (14P>
RG L (+ ) (WHT )
AUDIO UNI T CONNECTO R A (20P )
Wire sid e o f femal e terminal s
Is there continuity?
YES—G o to ste p 9 .
NO—Ther e is a n ope n i n th e circui t betwee n th e navi -
gatio n uni t an d audi o unit . Chec k fo r poo r connec -
tions o r loos e terminal s a t th e audi o an d navigatio n
units. I f a poo r connectio n o r loos e termina l i s found ,
replace th e affecte d shielde d harness .
9. Chec k fo r continuit y betwee n navigatio n uni t connec -
tor B (14P ) termina l No . 1 2 an d th e audi o uni t connec -
tor B (14P ) termina l No . 8 .
NAVIGATIO N UNI T CONNECTO R B (14P )
Wire sid e o f femal e terminal s
Is there continuity?
YES—G o to ste p 10 .
NO—Ther e is a n ope n i n th e circui t betwee n th e navi -
gatio n uni t an d th e audi o unit . Chec k fo r poo r con -
nection s o r loos e terminal s a t th e audi o an d naviga -
tion units . I f a poo r connectio n o r loos e termina l i s
found , replac e th e affecte d shielde d harness .
10. Substitut e a known-goo d audi o unit , an d recheck .
Is the system OK?
YES—Replac e th e audi o unit .
NO—Replac e th e navigatio n uni t
(see pag e 23-53 )
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Page 260 of 1954

Voice contro l doe s no t wor k
Diagnosti c Test : Navigatio n Syste m Lin k an d
Functiona l Setu p
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , writ e dow n th e customer' s
radi o statio n presets , an d ge t th e radi o an d naviga -
tio n syste m anti-thef t codes .
• Afte r troubleshooting , ente r th e radi o an d navigatio n
syste m anti-thef t codes , an d th e radi o statio n presets .
Befor e assumin g tha t a voic e contro l complain t i s
hardwar e related , ensur e tha t th e voic e contro l syste m
i s bein g operate d correctly .
• Mak e sur e yo u ar e o n th e correc t scree n whe n tryin g
t o issu e a voic e command . Fo r instance , th e com -
man d "Fin d th e neares t Italia n Restaurant " onl y
work s o n a Ma p screen . (Se e th e Navigatio n Owner' s
manua l fo r a complet e lis t o f allowe d voic e com -
mand s fo r th e informatio n bein g displayed) .
• Clos e th e window s an d sunroof .
• Se t th e fa n spee d t o lo w (1 o r 2) .
• Adjus t th e ai r flo w fro m th e dashboar d vent s s o tha t
they d o no t blo w agains t th e microphon e o n th e
celling .
• Paus e afte r pressin g th e TAL K button , the n giv e a
voic e comman d in a clear , natura l speakin g voice .
I f th e syste m canno t recogniz e you r command , spea k
louder .
• I f th e microphon e pick s u p voice s othe r tha n yours ,
th e syste m ma y no t interpre t you r voic e command s
correctly .
• I f yo u spea k a comman d wit h somethin g in you r
mouth , o r you r voic e is eithe r to o hig h o r to o husky ,
th e syste m ma y misinterpre t you r command .
1 . G o int o th e Diagnosti c mod e an d us e th e "Mi c Level "
diagnosti c th e unde r Functiona l Setu p (se e pag e 23 -48
t o chec k th e operatio n o f th e TAL K an d BAC K but -
tons.
Are the TALK and BACK buttons operational?
YES—G o to ste p 2 .
NO—Chec k fo r a n ope n o r shor t t o groun d o n naviga -
tio n uni t connecto r B (14P ) termina l No . 10 . 2
. Us e th e "Mi c Level " diagnosti c unde r Functiona l
Setu p (se e pag e 23-48 ) t o chec k th e operatio n o f th e
microphone .
Is the microphone operational?
YES—Chec k th e operatio n o f th e voic e contro l sys -
te m (Se e th e Navigatio n Syste m Owner' s Manual) .
NO—Chec k fo r a loos e o r missin g microphon e assembly .
I f OK , chec k fo r a n ope n o r shor t t o groun d o n navigatio n
uni t connecto r B (14P ) terminal s No . 6 an d No . 14 .
Curso r constantl y leave s roa d
Diagnosti c Test : Ya w Rat e an d Ca r Statu s
1 . Chec k th e GP S ico n o n th e navigatio n picture .
Is the GPS icon white?
YES—D o th e troubleshootin g fo r GP S ico n i s whit e
(see page 23-32)
NO—G o t o ste p 2 .
2 . G o int o th e Diagnosti c mod e an d us e th e "Ya w Rate "
diagnosti c (se e pag e 23-47 ) t o chec k th e ya w rat e
sensor .
3. G o int o th e Diagnosti c mod e an d us e th e "Ca r
Status " diagnosti c (se e pag e 23-45 ) t o chec k th e vehi -
cl e spee d pulse .
Are the yaw rate sensor and vehicle speed pulse OK?
YES—Th e proble m ma y b e normal . Chec k t o se e if
th e proble m occur s i n th e sam e place . I f i t does , th e
proble m coul d b e in th e database . G o to ste p 4 .
NO—I f th e proble m is th e ya w rat e sensor , replac e
the navigatio n uni t (se e pag e 23-53 ). I f th e proble m is
th e vehicl e spee d pulse , troubleshoo t th e vehicl e
spee d signa l circuit .
4 . Substitut e a known-goo d navigatio n uni t an d chec k
t o se e if th e proble m occur s i n th e sam e place .
Doe s the problem occur in the same place?
YES—Th e proble m is in th e database . Repor t th e
proble m accordin g t o th e Navigatio n Syste m
Owner' s Manua l unde r "Reportin g Errors" .
NO—Replac e th e navigatio n uni t
(se e pag e 53 ).
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Page 261 of 1954

Navigation Syste m
Sympto m Troubleshootin g (cont'd )
DVD scree n erro r message s
Diagnostic Test : Ca r Statu s
NOTE :
• Chec k th e Navigatio n Syste m Owner' s Manua l fo r a
lis t o f commo n DV D scree n erro r message s an d th e
probabl e cause .
• G o int o th e Diagnosti c mod e an d us e th e "Ca r
Status " diagnosti c (se e pag e 23-45 ) t o chec k th e sta -
tus o f th e DV D lid.
1. Chec k th e DVD-RO M readin g surfac e fo r scratches .
Are there scratches?
YES—Replac e th e DVD-RO M (se e pag e 23-52 ).
NO—I f
the proble m occur s occasionally whe n the
syste m is cold , thi s i s normal . I f th e proble m occur s
frequentl y whe n driving , replac e th e navigatio n uni t
(se e pag e 23-53 ).
Navigatio n canno t contro l A/ C
Diagnosti c Test : Navigatio n Syste m Lin k
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , ge t th e navigatio n syste m
anti-thef t codes .
• Afte r troubleshooting , ente r th e navigatio n syste m
anti-thef t codes .
1. G o int o th e Diagnosti c Mod e an d perfor m th e "Nav i
System Link " chec k (se e pag e 23-40 ).
Is "Air-con " icon red?
YES—D o th e climat e contro l syste m
troubleshooting .
NO—Chec k fo r a n ope n o r shor t t o groun d betwee n
displa y uni t connecto r A (5P ) terminal s No . 2 , No . 3 ,
No . 4 an d climat e contro l uni t (12P ) connecto r termi -
nal s No . 12 , No . 15 , No . 4 . I f OK , chec k th e climat e
contro l syste m fo r norma l operation . I f th e climat e
contro l syste m work s properly , substitut e a known -
goo d displa y uni t an d recheck .
23-36
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Page 262 of 1954

Display day/nigh t mod e doe s no t wor k
Diagnosti c Test : Ca r Statu s
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , ge t th e navigatio n syste m
anti-thef t codes .
• Afte r troubleshooting , ente r th e navigatio n syste m
anti-thef t codes .
1 . Chang e th e day/nigh t mod e t o "AUTO " unde r Set-up ,
an d recheck .
Doe s the display change to day and night modes?
YES—Th e syste m is O K a t thi s time .
NO—G o to ste p 2 .
2 . G o int o th e Diagnosti c Mod e an d us e diagnosti c th e
"Ca r Status " fo r a n IL L signa l (se e pag e 23-45 ) t o
check .
Is the "ILL" signal OK?
YES—Th e syste m is OK .
NO—Chec k th e IL L + circui t betwee n th e navigatio n
uni t an d tailligh t relay .
System lock s u p constantl y
Diagnostic Test : Uni t Chec k
1. Star t th e engin e an d tur n th e ignitio n switc h OFF ,
the n tur n th e ignitio n switc h O N (II) .
Doe s the system reboot?
YES—Th e syste m is O K a t thi s time .
NO—Chec k th e DV D fo r scratche s o r damag e an d th e
navigatio n uni t fo r wate r damage . I f OK , perfor m al l
o f th e "Uni t check " check s unde r Syste m Diagnosi s
Test (se e pag e 23-43 ).
ProCarManuals.com
Page 263 of 1954

Navigation Syste m
Sympto m Troubleshootin g (cont'd )
Vehicle ico n spin s whe n parke d
Diagnosti c Test : Ya w Rat e
NOTE : Perfor m thi s diagnosti c whe n th e vehicl e i s cold .
1 . G o int o th e Diagnosti c Mod e an d us e th e "Ya w Rate "
diagnosti c (se e pag e 23-47 ).
Are the values correct?
YES—Th e syste m is OK .
NO—Replac e th e navigatio n uni t
(se e pag e 23-53 ).
Navigatio n drive s b y itsel f whe n parke d
Diagnosti c Test : Functiona l Setu p
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , ge t th e navigatio n syste m
anti-thef t codes .
• Afte r troubleshooting , re-ente r th e anti-thef t code ,
an d re-initializ e th e navigatio n system .
1 . Star t th e engine .
2 . Fro m th e mai n menu , selec t places , the n selec t
an y destination , an d begi n th e trip .
3 . Wit h th e vehicl e parked , watc h th e vehicl e ico n o n
th e display .
Doe s the vehicle position icon move by itself?
YES—G o to ste p 4 .
NO—Th e syste m is O K a t thi s time .
4 . G o int o th e Diagnosti c mode , selec t "Functiona l
Setup" , the n selec t "Demonstration" .
Is "Demonstration Mode" set to "Yes"?
YES—Se t th e Demonstratio n mod e t o "NO" .
NO—Replac e th e navigatio n uni t
(see pag e 23-54 ).
23-3 8ProCarManuals.com
Page 264 of 1954

+
BODY
Navigatio n Stay s o n wit h ignitio n switc h of f
NOTE :
• Alway s chec k th e connector s fo r poo r connection s o r
loos e terminals .
• Befor e troubleshooting , ge t th e navigatio n syste m
anti-thef t codes .
• Afte r troubleshooting , re-ente r th e anti-thef t code ,
an d re-initializ e th e navigatio n system .
1. Wit h th e ke y ou t o f ignition .
Does the navigation screen stay on?
YES—G o to ste p 2 .
NO—Th e syste m is O K a t thi s time .
2 . Th e ca r ma y hav e bee n use d a s a demonstratio n
vehicl e a t a n even t lik e a n aut o show . I n thes e events ,
powe r i s ofte n jumpere d t o th e navigatio n syste m s o
tha t th e ignitio n ke y i s no t neede d i n th e vehicle . A t
th e en d o f th e show , th e jumpe r wir e ma y no t hav e
bee n removed . Chec k th e navigatio n uni t "C " con -
necto r (8P ) fo r a "non-factory " jumpe r wir e in serie s
wit h th e factor y cable .
Is there jumper wire?
YES—Remov e th e jumpe r wire , an d re-test .
NO—G o t o ste p 3 . 3
. Th e displa y o r audi o uni t ma y hav e bee n jumpere d
behin d th e das h t o allo w th e navigatio n syste m to
ru n withou t th e ignitio n key .
Doe s the radio function with the ignition switch off?
YES—G o to ste p 4 .
NO—G o t o ste p 5 .
4 . Remov e th e displa y uni t an d chec k t o se e if th e audi o
uni t connector s hav e a non-factor y jumpe r wir e i n
serie s wit h th e factor y connector .
Is there a jumper wire?
YES—Remov e th e jumpe r wire , an d re-test .
NO—G o to ste p 5 .
5. Chec k th e interio r light s wit h th e ignitio n switc h off .
Can you turn on the interior lights with the ignition
switch off?
YES—Troubleshoo t the AC C circuit .
NO—Replac e th e navigatio n uni t
(se e pag e 23-53 ).
23-3 9
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