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Emergency situations
Once the data which is stored in the Pan-European eCall system is delivered to the
rescue centre to assist the driver and passengers with proper rescue operations, the
data will be deleted after rescue operation is completed.
Description of the ecall in-vehicle system
OAC3079020TU
Overview of the 112-based eCall in-vehicle system, its operation and functionalities:
refer to this section. The 112-based eCall service is a public service of general interest
and is accessible free of charge.
The 112-based eCall in-vehicle system is activated by default. It is activated
automatically by means of in- vehicle sensors in the event of a severe accident.
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It will also be triggered automatically
when the vehicle is equipped with a TPS
system which does not function in the
event of a severe accident.
The 112-based eCall in-vehicle system
can also be triggered manually, if
needed. Instructions for manual
activation of the system: refer to this
section.
In the event of a critical system failure
that would disable the 112-based eCall
in-vehicle system, the following warning
will be given to the occupants of the
vehicle: refer to this section.
Information on data processing
Any processing of personal data
through the 112-based eCall in-vehicle
system shall comply with the personal
data protection rules provided for in
Directives 95/46/EC (1) and 2002/58/
EC (2) of the European Parliament and
of the Council, and in particular, shall
be based on the necessity to protect
the vital interests of the individuals in
accordance with Article 7(d) of Directive
95/46/EC (3).
Processing of such data is strictly
limited to the purpose of handling the
emergency eCall to the single European
emergency number 112.
Types of data and its recipients
The 112-based eCall in-vehicle system
may collect and process only the
following data:
- Vehicle Identification Number
- Vehicle type (passenger vehicle or light
commercial vehicle)
- Vehicle propulsion storage type
(petrol/diesel/CNG/LPG/electric/
hydrogen)
- Vehicle recent locations and direction
of travel
- Log file of the automatic activation of
the system and its timestamp
- Any additional data (if applicable): Not
applicable
Recipients of data processed by the 112-
based eCall in-vehicle system are the
relevant public safety answering points
designated by the respective public
authorities of the country on which
territory they are located, to first receive
and handle eCalls to the single European
emergency number 112. Additional
information (if available): Not applicable
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(1) Directive 95/46/EC of the European
Parliament and of the Council of
24 October 1995 on the protection
of individuals with regard to the
processing of personal data and on
the free movement of such data (OJ L
281, 23.11.1995, p. 31).
(2) Directive 2002/58/EC of the
European Parliament and of the
Council of 12 July 2002 concerning
the processing of personal data
and the protection of privacy in the
electronic communications sector
(Directive on privacy and electronic
communications) (OJ L 201,
31.7.2002, p. 37).
(3) Directive 95/46/EC is repealed by
Regulation (EU) 2016/679 of the
European Parliament and of the
Council of 27 April 2016 on the
protection of natural persons with
regard to the processing of personal
data and on the free movement of
such data (General Data Protection
Regulation) (OJ L 119, 4.5.2016, p. 1).
The Regulation applies from 25 May
2018. Arrangements for data processing
The 112-based eCall in-vehicle system
is designed in such a way as to ensure
that the data contained in the system
memory is not available outside the
system before an eCall is triggered.
Additional remarks (if any): Not
applicable
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that
it is not traceable and not subject to any
constant tracking in its normal operation
status. Additional remarks (if any): Not
applicable
The 112-based eCall in-vehicle system
is designed in such a way as to ensure
that data in the system internal memory
is automatically and continuously
removed.
The vehicle location data is constantly
overwritten in the internal memory
of the system so as always to keep
maximum of the last three up-to-date
locations of the vehicle necessary for the
normal functioning of the system.
The log of activity data in the 112-based
eCall in-vehicle system is kept for no
longer than necessary for attaining the
purpose of handling the emergency
eCall and in any case not beyond 13
hours from the moment an emergency
eCall was initiated. Additional remarks (if
any): Not applicable
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Modalities for exercising data
subject’s rights
The data subject (the vehicle’s owner)
has a right of access to data and as
appropriate to request the rectification,
erasure or blocking of data, concerning
him or her, the processing of which
does not comply with the provisions
of Directive 95/46/EC. Any third
parties to whom the data have been
disclosed have to be notified of such
rectification, erasure or blocking carried
out in compliance with this Directive,
unless it proves impossible or involves a
disproportionate effort.
The data subject has a right to complain
to the competent data protection
authority if he or she considers that his
or her rights have been infringed as a
result of the processing of his or her
personal data.
Contact service responsible for handling
access requests (if any): Not applicable
Pan-European eCall System
OBC3N080014
Elements of the Pan-European
eCall system, installed in passenger
compartment:
(1) SOS button
(2) LED
SOS button: the driver/passenger makes
an emergency call to the single duty
dispatch service by pressing the button.
LED: the red and green LED illuminates
for 3 seconds when the ignition switch
is in the ON position. After that they will
switch off at normal operation of the
system.
If there are some problems in the
system, the LED remains in red.
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Automatic accident reporting
OBC3080024
System operation in the event of a traffic accidentConnection with the Public Safety Answering Point(PSAP)
Emergency services
The Pan-European eCall device automatically makes an emergency call to the Public
Safety Answering Point (PSAP) for proper rescuing operations in the event of vehicle
accident.
For proper emergency services and support, the Pan-European eCall system
automatically transmits the accident data to the Public Safety Answering Point (PSAP)
when a traffic accident is detected.
In this case, the emergency call cannot be hung up by pressing the SOS button and
the Pan-European eCall system remains connected until the emergency service
officer, receiving the call, disconnects the emergency call.
In minor traffic accidents, the Pan-European eCall system may not execute an
emergency call. However, an emergency call may be made manually by pressing the
SOS button.
CAUTION
Operation of the system is impossible in case of absence of mobile transmission
and GPS and Galileo signals.
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Manual accident reporting
OBC3080026
The driver or passenger manually can make an emergency call in the Public Safety
Answering Point(PSAP), by pressing SOS button to call the necessary emergency
services.
A call to the emergency services through the Pan-European eCall system can be
cancelled by pressing the SOS button again only before the call connection.
After activation of emergency call in the manual mode (for proper emergency services
and support), the Pan-European eCall system automatically transmits the road
accident data / or data on other accident to the officer of the Public Safety Answering
Point(PSAP) (during emergency call) by pressing the SOS button.
It can be canceled by pressing the button again in 3 seconds. It can’t be canceled
after that.
In case of road accident or other accidents for activation of emergency call in manual
mode it is necessary:
1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and
other participants of road traffic;
2. Press the SOS button, when pressing the button SOS registration of the device
in the wireless telephonic communication networks is carried out, minimum
data set about vehicle and its location is collected in accordance with of the
technical requirements of the device. After that connection with the officer of the
Pan-European eCall system is made for clearing up reasons (conditions) of the
emergency call.
3. After clearing up reasons of the emergency call, the officer of the Public Safety
Answering Point(PSAP) sends emergency services and completes the emergency
call.
If the emergency call is not carried out in accordance with the procedure, mentioned
above, the emergency call will be considered as erroneous.
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