2023 TOYOTA C-HR Owners Manual

6717-1. Essential information
7
When trouble arises
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■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine
and motor stop, and the vehicle may not be able to get moving.
■ Using an emergency escape hammer*
Laminated glass is used in the windshield on this vehicle.
Laminated glass cannot be shattered with an emergency hammer*.
Tempered glass is used in the windows on this vehicle.
*: Contact any authorized Toyota retailer or Toyota authorized re pairer, or any
reliable repairer, or aftermarket accessory manufacturer for fu rther informa-
tion about an emergency hammer.
WARNING
■ Caution while driving
Do not drive on roads where the roads may be submerged or the w ater may
be rising. Otherwise the vehicle may be damaged and cannot move , as well
as become flooded and set a drift, which may lead to death.

6727-2. Steps to take in an emergency
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If your vehicle needs to be towed
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized rep airer,
or any reliable repairer or commercial towing service before to wing.
● The hybrid system warning message is shown on the multi-informa-
tion display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service ,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towin g

6737-2. Steps to take in an emergency
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7
When trouble arises
When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flat-bed truck for th e tire
strapping method.
In order to suppress vehicle movement during transportation, se t the
parking brake and turn the power switch off
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake.
Turn automatic mode off.
(P. 3 2 3 )
Use a towing dolly under the
front wheels.
Using a flatbed truck

6747-2. Steps to take in an emergency
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If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
To h ave yo urTo hav e y our v ehicle towed by an other v ehicle, the towing ey elet mus t be installed to y our v ehicle. Ins tall the towing ey elet us in g the following proced ure. ve hicle towe d by another vehicle, the towing eyelet must be installed to your vehicle. Install the towing eyelet using the following procedure.
To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using t he follow-
ing procedure.
Take out the wheel nut wrench* and towing eyelet. ( P. 700, 728)
*: If the vehicle is not equipped with a wheel nut wrench, a wheel nut wrench
can be purchased at any authorized Toyota retailer or Toyota au thorized
repairer, or any reliable repairer.
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Emergency towing
Emergency towing procedure
1
2
3

6757-2. Steps to take in an emergency
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7
When trouble arises
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Shift the shift lever to N and release the parking brake.
Turn automatic mode off. (→P. 323)
When the shift lever cannot be shifted:
 P. 315
■While towing
If the hybrid system is off, the power assist for the brakes an d steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be pu rchased at
any authorized Toyota retailer or Toyota authorized repairer, o r any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 700, 728)
4
5
6
7

6767-2. Steps to take in an emergency
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

6777-2. Steps to take in an emergency
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7
When trouble arises
NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate cleara nce, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type tr uck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components
Do not tow with a sling-type truck to pre-
vent body damage.

6787-2. Steps to take in an emergency
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If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points higher
than normal
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine misses, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba -
bly needs adjustment or repair. Contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repaire r as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms