2023 TOYOTA C-HR Owners Manual

951-2. Child safety
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
WARNING
■When installing a child restraint system
Observe the following precautions.
Failure to do so may result in death or serious injury.
● Firmly attach the top strap and make sure that the belt is not twisted.
● Do not attach the top strap to anything other than the top tether anchor-
age.
● After securing a child restraint system, never adjust the seat.
● Follow all installation instructions provided by the child restraint system
manufacturer.
● When installing the child restraint system with the head restraint being
raised, after the head restraint has been raised and then the t op tether
anchorage has been fixed, do not lower the head restraint.

961-3. Emergency assistance
C-HR_HEV_OM_Europe_OM10764E
eCall1, 2
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for commu-
nication with the eCall system
operator. Other SOS buttons avail-
able in other systems of a motor
vehicle do not relate to the device
and are not intended for communi-
cation with the eCall system opera-
tor.
1: If equipped
2: Operates within the eCall coverage. The system
name differs depending on the country.
eCall is a telematics service that uses Global Navigation Satel lite
System (GNSS) data and embedded cellular technology to
enable the following emergency calls to be made: Automatic
emergency calls (Automatic Collision Notification) and manual
emergency calls (by pressing the “SOS” button). This service is
required by European Union Regulations.
System components

971-3. Emergency assistance
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
■Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the eCall control center.* The answering operator receives the vehi-
cle’s location, the time of the incident and the vehicle VIN, a nd
attempts to speak with the vehicle occupants to assess the situ a-
tion. If the occupants are unable to communicate, the operator
automatically treats the call as an emergency and contacts the
nearest emergency services provider (112 system, etc.) to descr ibe
the situation and request that assistance be sent to the locati on.
*: In some cases, the call cannot be made. (P. 9 9 )
■Manual Emergency Calls
In the event of an emergency,
press the “SOS” button to call
the eCall control center.* The
answering operator will deter-
mine your vehicle’s location,
assess the situation, and dis-
patch the necessary assis-
tance required.
Make sure to open the cover
before pressing the “SOS” but-
ton.
If you accidentally press the “SOS” button, tell the operator t hat you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 9 9 )
Emergency Notification Services

981-3. Emergency assistance
C-HR_HEV_OM_Europe_OM10764E
When the power switch is turned to ON, the red indicator light will illu-
minate for 10 seconds and then the green indicator light will i llumi-
nate, indicating that the system is enabled. The indicator ligh ts
indicate the following:
● If the green indicator light illuminates and stays on, the system is　
enabled.
● If the green indicator light flashes twice per second, an automatic or
manual Emergency Call is being made.
● If the red indicator light illuminates at any time other than immedi-
ately after the power switch is turned to ON, the system may be
malfunctioning or the backup battery may be depleted.
● If the red indicator light blinks for approximately 30 seconds during
an Emergency Call, the call has been disconnected or the cellul ar
network signal is weak.
■ Free/Open Source Software Information
This product contains Free/Open Source Software (FOSS).
The license information and/or the source code of such FOSS can be found
at the following URL.
https://www.denso.com/global/en/opensource/dcm/toyota/
http://www.opensourceautomotive.com/dcm/toyota/19MC/
Indicator lights

991-3. Emergency assistance
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

1001-3. Emergency assistance
C-HR_HEV_OM_Europe_OM10764E
WARNING
■For your safety
● Please drive safely.
The function of this system is to assist you in making the Emer gency Call
in case of accidents such as traffic accidents or sudden medica l emergen-
cies, and it does not protect the driver or passengers in any w ay. Please
drive safely and fasten your seatbelts at all times for your sa fety.
● In case of an emergency, make lives the top priority.
● If you smell anything burning or other unusual smells, leave the vehicle
and evacuate to a safe area immediately.
● If the airbags deploy when the system is operating normally, the system
makes emergency call. The system also makes emergency call when the
vehicle is struck from the rear or rolls over, even if the airb ags do not
deploy.
● For safety, do not make the Emergency Call while driving.
Making calls during driving may cause mishandling of the steeri ng wheel,
which may lead to unexpected accidents.
Stop the vehicle and confirm the safety of your surroundings be fore mak-
ing the Emergency Call.
● When changing fuses, please use the specified fuses. Using other fuses
may cause ignition or smoke in the circuit and lead to a fire.
● Using the system while there is smoke or an unusual smell may cause a
fire. Stop using the system immediately and consult any authori zed Toyota
retailer or Toyota authorized repairer, or any reliable repaire r.

1011-3. Emergency assistance
1
For safety and security
C-HR_HEV_OM_Europe_OM10764E
NOTICE
■To prevent damage
Do not pour any liquids onto the “SOS” button panel, etc., and do not impact
it.
■ If the “SOS” button panel, speaker or microphone malfunctions during
an Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the sys tem status,
or communicate with the eCall control center operator. If any o f the above
equipment is damaged, please consult any authorized Toyota reta iler or
Toyota authorized repairer, or any reliable repairer.

1021-3. Emergency assistance
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■Data processing flow
Customer activates service on Toyota Customer Portal & Accepts
terms of services according to GDPR.
Server activates the service in the DCM and defines which vehic le
data to collect.
Defined vehicle data is collected by the DCM.
Data is shared with the server.
Data is stored in the server.
Data is processed in the server for fulfilling the service.
Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
System overview of added service
Server
DCM
StorageProcessing