Page 585 of 814

5836-1. Maintenance and care
6
Maintenance and care
C-HR_HEV_OM_Europe_OM10764E
NOTICE
■When using a high pressure car wash
● Vehicles with back camera: When washing the vehicle, do not let water of
the high pressure washer hit directly or the vicinity of the ca mera. Due to
the shock from the high pressure water, it is possible the devi ce may not
operate as normal.
● Vehicles with Toyota Safety Sense: Do not spray water directly on the
radar which is equipped behind the emblem. Otherwise it may cau se the
device to be damaged.
● Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be dam aged if
they come into contact with high-pressure water.
• Traction related parts
• Steering parts
• Suspension parts
• Brake parts
● Keep the cleaning nozzle at least 30 cm (11.9 in.) away from the vehicle
body. Otherwise resin section, such as moldings and bumpers, ma y be
deformed and damaged. Also, do not continuously hold the nozzle in the
same place.
● Do not spray the lower part of the windshield continuously.
If water enters the air conditioning system intake located near the lower
part of the windshield, the air conditioning system may not ope rate cor-
rectly.
● Do not wash the underside of the vehicle using a high pressure car
washer.
■ When raising the windshield wiper arms
Make sure to hold the hook parts of the
wiper arms to raise them.
Do not hold only the wiper blades when
raising them, or it may cause deformation
of the wiper blades.
Hook parts
Page 586 of 814

5846-1. Maintenance and care
C-HR_HEV_OM_Europe_OM10764E
Cleaning and protecting the vehicle interior
●Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces
with a cloth dampened with lukewarm water.
● If dirt cannot be removed, wipe it off with a soft cloth dampened with
neutral detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe o ff
remaining traces of detergent and water.
● Remove dirt and dust using a vacuum cleaner.
● Wipe off any excess dirt and dust with a soft cloth dampened with
diluted detergent.
Use a diluted water solution of approximately 5% neutral wool d etergent.
●Wring out any excess water from the cloth and thoroughly wipe off
all remaining traces of detergent.
● Wipe the surface with a dry, soft cloth to remove any remaining
moisture. Allow the leather to dry in a shaded and ventilated a rea.
● Remove dirt and dust using a vacuum cleaner.
● Wipe it off with a soft cloth dampened with neutral detergent diluted
to approximately 1%.
● Wring out any excess water from the cloth and thoroughly wipe off
remaining traces of detergent and water.
The following procedures will help protect your vehicle’s inter ior
and keep it in top condition:
Protecting the vehicle interior
Cleaning the leather areas
Cleaning the synthetic leather areas
Page 587 of 814

5856-1. Maintenance and care
6
Maintenance and care
C-HR_HEV_OM_Europe_OM10764E
●Brush the surfaces using a soft brush.
Do not brush hard as doing so may cause damage.
● Wipe the surfaces clean with a soft cloth that has been dampened
in cold or lukewarm water and squeezed out.
● Allow the artificial leather (Alcantara®*) to dry in a shaded and ven-
tilated area.
*: “Alcantara®” is a registered trademark of Alcantara S.p.A.
■ Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle’s interior.
■ Shampooing the carpets
There are several commercial foaming-type cleaners available. U se a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obt ained by keep-
ing the carpet as dry as possible.
■ Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge . Also
check the belts periodically for excessive wear, fraying or cut s.
Cleaning the artificial leather (Alcantara®*) areas (if equipped)
Page 588 of 814

5866-1. Maintenance and care
C-HR_HEV_OM_Europe_OM10764E
WARNING
■To prevent vehicle damage or vehicle fire
● Do not splash or spill liquid in the vehicle, such as on the floor, in the
hybrid battery (traction battery) air intake vent, and in the l uggage com-
partment.
Doing so may cause the hybrid battery (traction battery), elect rical compo-
nents, etc., to malfunction or catch fire.
● Do not get any of the SRS components or wiring in the vehicle interior wet.
( P. 42)
An electrical malfunction may cause the airbags to deploy or no t function
properly, resulting in death or serious injury.
● Vehicles with nanoe™: When using combustible sprays (such as deter-
gents, deodorizers, lubricants) within the vehicle, do not get any one elec-
trical parts. Doing so may lead to damage or vehicle fires.
■ Cleaning the interior (especially instrument panel)
Do not use a polish wax or polish cleaner. The instrument panel may reflect
off the windshield, obstructing the driver’s view and leading t o an accident,
resulting in death or serious injury.
NOTICE
■ Cleaning detergents
● Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Non-seat portions: Organic substances such as benzene or gasol ine,
alkaline or acidic solutions, dye, and bleach
• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco-
hol
● Do not use a polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.
Page 589 of 814

5876-1. Maintenance and care
6
Maintenance and care
C-HR_HEV_OM_Europe_OM10764E
NOTICE
■Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deteri oration of
leather surfaces:
● Remove any dust or dirt from leather surfaces immediately.
● Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.
● Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.
■ Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if wate r comes
into contact with electrical components such as the audio syste m above or
under the floor of the vehicle. Water may also cause the body t o rust.
■ When cleaning the inside of the windshield (vehicles with Toyota
Safety Sense)
Do not allow glass cleaner to contact the lens. Also, do not to uch the lens.
( P. 355)
■ Cleaning the inside of the rear window
● Do not use a glass cleaner to clean the rear window, as this may cause
damage to the rear window defogger heater wires. Use a cloth da mpened
with lukewarm water to gently wipe the window clean. Wipe the w indow in
strokes running parallel to the heater wires.
● Be careful not to scratch or damage the heater wires.
Page 590 of 814

5886-2. Maintenance
C-HR_HEV_OM_Europe_OM10764E
Maintenance requirements
Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.
For full details of your maintenance schedule, refer to the “To yota Service
Booklet” or “Toyota Warranty Booklet”.
What about do-it-yourself maintenance?
Many maintenance items are easy to do yourself if you have a li ttle
mechanical ability and a few basic automotive tools.
Note, however, that some maintenance tasks require special tool s and
skills. These are best performed by qualified technicians. Even if you’re an
experienced do-it-yourself mechanic, we recommend that repairs and
maintenance be conducted by any authorized Toyota retailer or T oyota
authorized repairer, or any reliable repairer. Any authorized T oyota retailers
or repairer will keep a record of maintenance, which could be u seful should
you ever require Warranty Service. Should you choose to select a qualified
and equipped professional other than an authorized Toyota repai rer to ser-
vice or maintain your vehicle, we recommend that you request th at a
record of maintenance be kept.
To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. Toyota recommends the follow-
ing maintenance:
Scheduled maintenance
Do-it-yourself maintenance
Page 591 of 814

5896-2. Maintenance
C-HR_HEV_OM_Europe_OM10764E
6
Maintenance and care
■Where to go for maintenance service?
In order to maintain your vehicle in the best possible conditio n, Toyota recom-
mends that maintenance service operations as well as other insp ections and
repairs be carried out by authorized Toyota retailers or repair ers or other duly
qualified and equipped professionals. For repairs and services covered by
your warranty, please visit an authorized Toyota retailers or r epairer, who will
use genuine Toyota parts in repairing any difficulties you may encounter.
There can also be advantages in utilizing authorized Toyota ret ailers or
repairers for non-warranty repairs and services, as members of the Toyota
network will be able to expertly assist you with any difficulti es you may
encounter.
Your authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer will perform all of the scheduled maintenance on your vehicle reliably
and economically due to their experience with Toyota vehicles.
■ Does your vehicle need repairs?
Be on the alert for changes in performance and sounds, and visu al tip-offs
that indicate service is needed. Some important clues are:
● Engine misses, stumbling or pinging
● Appreciable loss of power
● Strange engine noises
● A fluid leak under the vehicle (However, water dripping from the air condi-
tioning system after use is normal.)
● Change in exhaust sound (This may indicate a dangerous carbon monoxide
leak. Drive with the windows open and have the exhaust system c hecked
immediately.)
● Flat-looking tires, excessive tire squeal when cornering, uneven tire wear
● Vehicle pulls to one side when driven straight on a level road
● Strange noises related to suspension movement
● Loss of brake effectiveness, spongy feeling brake pedal, pedal almost
touches the floor, vehicle pulls to one side when braking
● Engine coolant temperature continually higher than normal (P. 684, 755)
If you notice any of these clues, take your vehicle to any auth orized Toyota
retailer or Toyota authorized repairer, or any reliable repaire r as soon as pos-
sible. Your vehicle may need adjustment or repair.
Page 592 of 814
5906-2. Maintenance
C-HR_HEV_OM_Europe_OM10764E
WARNING
■If your vehicle is not properly maintained
Improper maintenance could result in serious damage to the vehi cle and
possible serious injury or death.
■ Handling of the 12-volt battery
12-volt battery posts, terminals and related accessories contai n lead and
lead compounds which are known to cause brain damage. Wash your
hands after handling. ( P. 604)