2017 MAZDA MODEL CX-5 Owners Manual (in English)

7–43
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Lane Departure Warning Sound *
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
  The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
 Refer to Personalization Features on page 9-11 .
  The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
 Refer to Personalization Features on page 9-11 .

Collision warning *
If there is a possibility of a collision with
a vehicle ahead or an obstruction at the
rear of the vehicle, the warning light in the
instrument cluster fl ashes at the same time
as the warning indication is displayed in
the multi-information display or the active
driving display, and a warning sound is
activated intermittently.
Mazda Radar Cruise Control with Stop & Go function (MRCC with
Stop & Go function) System
Warnings
*
The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system warnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.

Warning beep What to check
While the Mazda Radar
Cruise Control with
Stop & Go function
(MRCC with Stop &
Go function) system is
operating, a single beep
sound is heard when
“Front radar blocked” is
displayed in the multi-
information display. Cancel the Mazda Radar
Cruise Control with
Stop & Go function
(MRCC with Stop &
Go function) system if
the radar sensor (front)
becomes dirty. Clean the
area around the radar
sensor (front).
The beep sounds
intermittently while the
vehicle is being driven. The distance between
your vehicle and the
vehicle ahead is too
close. Verify the safety
of the surrounding area
and reduce vehicle
speed.
While the Mazda Radar
Cruise Control with
Stop & Go function
(MRCC with Stop &
Go function) system is
operating, a single beep
sound is heard when
“Front radar sensor
system malfunction” is
displayed in the multi-
information display. A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your
vehicle inspected by
an Authorized Mazda
Dealer.

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7–44
If Trouble Arises
When Liftgate Cannot be Opened
When Liftgate Cannot be
Opened
If the battery is dead, the liftgate cannot be
unlocked and opened.
In this case, the liftgate can be unlocked
by taking care of the dead battery
situation.
Refer to Jump-Starting on page 7-14 .
If the liftgate cannot be unlocked even
if the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate can be opened
using the following procedure as an
emergency measure.

1. Remove the cover on the interior surface of the liftgate with a fl athead
screwdriver.


Cover
2. (Without power liftgate)
Turn the lever to the right to unlock the
liftgate.


Lever

(With power liftgate)
Push the liftgate while pressing the lever down.


Lever

After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon as
possible.
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7–45
If Trouble Arises
Active Driving Display Does Not Operate
*Some models.
If the Active Driving Display does not operate *
If the active driving display does not operate, switch the ignition off and then restart the
engine. If the active driving display does not operate even with the eng\
ine restarted, have
the vehicle inspected at an Authorized Mazda Dealer.

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7–46
MEMO
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8–1
8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.

Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ....... 8-2
Customer Assistance (Canada) ...... 8-7
Customer Assistance
(Puerto Rico) ................................ 8-10
Customer Assistance (Mexico) .... 8-11

Mazda Importer/Distributors .......... 8-13 Importer/Distributor ..................... 8-13

Reporting Safety Defects .................. 8-14 Reporting Safety Defects
(U.S.A.) ........................................ 8-14
Reporting Safety Defects
(Canada) ....................................... 8-15

Warranty ............................................ 8-16 Warranties for Your Mazda .......... 8-16
Outside the United States/
Canada .......................................... 8-17
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-18
Add-On Non-Genuine Parts and
Accessories .................................. 8-19

Cell Phones ........................................ 8-20 Cell Phones Warning .................... 8-20

Event Data Recorder ........................ 8-21 Event Data Recorder
(U.S.A. and Canada) .................... 8-21
Recording of Vehicle Data ................ 8-22
Recording of Vehicle Data ........... 8-22

Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-23 Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-23

Tire Information (U.S.A.) ................. 8-25 Tire Labeling ................................ 8-25
Location of the Tire Label
(Placard) ....................................... 8-30
Tire Maintenance ......................... 8-33
Vehicle Loading ........................... 8-36
Steps for Determining the Correct
Load Limit ................................... 8-41

Declaration of Conformity ............... 8-42 Declaration of Conformity ........... 8-42
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certi fi ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
   If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
   If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modi fi ed to accommodate a person with certain medical conditions in
accordance with a certi fi ed physician, go to STEP 2.

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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certi fi ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you ef fi ciently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)


If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement pr\
ogram
administered by the Better Business Bureau (BBB) system, at no cost to\
you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach \
a
mutually acceptable resolution of any warranty related concerns. If the \
BBB is not able to
facilitate a settlement they will provide an informal hearing before an \
arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also requir\
ed to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Le\
mon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information abo\
ut BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-510\
0 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase wit\
h Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers\
!
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