2017 MAZDA MODEL CX-5 Owners Manual (in English)

5–65
Interior Features
Audio Set [Type A (non-touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.    U.S.A.  Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect   Canada  Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca   Mexico  Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.  Clear “Mazda” stored in the device.
 Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetoot\
h
® unit

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5–66
Interior Features
Audio Set [Type A (non-touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.  If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
   Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
   If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.    The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
  The device contacts or is covered by a metal object or body.  The device is set to power-saving mode.   Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
   The Bluetooth ® connection of the device is disconnected.  Noise occurs in the Hands-Free audio.  Hands-Free operates slowly.


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5–67
Interior Features
Audio Set [Type A (non-touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
 Excessive, slow speech.
 Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 Airfl ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
 Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.

Regarding problems with calls
Symptom
Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

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5–68
Interior Features
Audio Set [Type A (non-touchscreen)]
Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device.
—
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required.
—

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5–69
Interior Features
Audio Set [Type B (touchscreen)]
Basic Operation Method
NOTE
The explanation of functions described in this manual may differ from the actual
operation, and the shapes of screens and buttons and the letters and cha\
racters displayed
may also differ from the actual appearance.
Additionally, depending on future software updates, the content may successively cha\
nge
without notice.

Audio Set (Type B) has three different human interfaces.   Commander switch  Touch panel  Voice recognition with steering switch and microphone Refer to Voice Recognition on page 5-121 .
Commander switch operation
NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.
Volume dial operation

Volume dial

Press the volume dial to switch the audio MUTE on and off.
Turn the volume dial to adjust the volume. The volume increases by turning the dial
clockwise, and decreases by turning it counterclockwise.
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Interior Features
Audio Set [Type B (touchscreen)]
Switches around commander knob


The following operations can be done by pressing the switches around the\
commander knob.

: Displays the home screen.

: Displays the Entertainment screen.

: Displays the Navigation screen (Only navigation-equipped vehicles). Fo\
r operation of the Navigation screen, refer to the navigation system manual. If the \
SD card for
the navigation system is not inserted, the compass indicating the direct\
ion in which
the vehicle is moving is displayed.

: Displays the Favorites screen. Long-press to store particular items in F\
avorites. (Radio, phonebook and destination of the navigation system can be programmed.)

: Returns to previous screen.
Commander knob operation



(Selection of icons on screen)
1. Tilt or turn the commander knob and move the cursor to the desired icon.
2. Press the commander knob and select the icon.

NOTE
Long-press operation of the commander knob is also possible for some functions.\

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5–71
Interior Features
Audio Set [Type B (touchscreen)]
Touch panel operation
CAUTION
Do not press the screen strongly or press it with a sharp-pointed object. Otherwise, the
screen could be damaged.

NOTE
For safety reasons, operation of the center display is disabled while the vehicle is\
being
driven. However, items not displayed in gray can be operated using the commander switch\

while the vehicle is being driven.




Touch & Tap
1. Touch or tap on the item indicated on the screen.
2. The operation is launched and the next item is displayed.



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5–72
Interior Features
Audio Set [Type B (touchscreen)]
Slide (USB audio only)
1. Touch the setting item displaying a slider bar.
2. Touch the slider with your fi nger and move to the desired level.



Swipe
1. Touch the screen with your fi nger and move up or down.
2. Items which were not displayed can be displayed.



Return to previous screen
1. Touch the
.
Displaying the home screen
1. Touch the
.
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