2021 MERCEDES-BENZ V-CLASS MPV Owners Manual

When jump-s
tarting, obser vethefo llowing points:
R The battery is not accessible in all vehicles. If
th eot her vehicle's battery is not accessible,
st arting assis tance is tobe pr ovided using a
donor battery or a starting assis tance device.
R You may only jump-s tart theve hicle when the
engine and exhaust sy stem are cold.
R Do not start the engine if the battery is fro‐
zen. Let the battery thaw firs t.
R Starting assis tance may only be pr ovided
using batteries with a nominal voltage of 12V.
R Only use jump leads that ha vea suf ficient
cross-section and insulate dte rm inal clamps.
R Ifth e battery is fully dischar ged, attach the
donor battery for a few minutes before
attem pting tostart. This charge sth e dis‐
ch arge d battery a little.
R Make sure that the two vehicles do not touch.
Jump leads and fur ther information rega rding
st arting assis tance can be obtained at any quali‐
fi ed specialist workshop.
Ensure thefo llowing before connecting the jump
lead:
R The jump leads are not damaged.
R Parts of thete rm inal clamps which are not
insulated do not come into conta ct withother
me tal parts while the jump leads are connec‐
te dto the batter y.
R The jump leads do not touch moving parts
when the engine is star ted and while it is run‐
ning, su chastheV- belt pulley or thefa n. #
Apply the parking brake. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Vehicles with manual transmission: shift
to neutral. #
Switch off all electrical consumers, e.g. audio
device, bl ower. #
Switch off the ignition immediately and
re mo vethekey. #
Open the bonn et (/ page 221). Connecting and disconnecting
the ju mp lead Example: jump-s
tart connection point #
Push contact pr otection co ver1 ofthe
jump-s tart connection point towa rdsth ere ar
of theve hicle against the spring pressure as
fa r as it will go.
The jump-s tart connection point is visible. Te
rm inal connection diagram #
Remo vethe co ver from positive term inal 3
of the donor batter y. #
Connect the positive term inal clamp of the
jump lead topositive term inal 3ofthe
donor batter y,and then topositive term inal
5 ofthe jump-s tart connection point. #
Connect the negative term inal clamp of the
jump lead tonegati ve terminal 2ofthe
donor batter y,and then toear thcontact 4
of your ow nve hicle. #
Start the engine of the donor vehicle and run
it at idling speed. 238
Breakdown assis tance

#
Insert theke y into the ignition loc k,start the
engine and let it runfo r se veral minutes. #
Before disconnecting the jump leads, switch
on an electrical consumer in your ow nve hi‐
cle, e.g. there ar wind owheater or the light‐
ing. #
Disconnect the negative term inal clamp of
th e jump lead from ear thcontact 4and
th en from negative term inal 2ofthe donor
batter y. #
Disconnect the positive term inal clamp of the
jump lead from positive term inal 5onthe
jump-s tart connection point, and then from
positive term inal 3ofthe donor batter y.
Con tact pr otection co ver1 is automatically
re turned forw ards toits original position by
th e spring forc e and the jump-s tart connec‐
tion point is closed. #
Position the co ver on positive term inal 3of
th e donor batter y. #
Have the battery checked at a qualified spe‐
cialist workshop.
Charging the12 V battery
* NO
TEDama getothe electronics caused
by non-app rove dch arging devices Charging a
fitted battery wi tha battery
ch arge r which has not been appro vedby
Mercedes-Benz can damage the on-board
electronics. #
Only use a battery charge r which has
been appro vedby Mercedes-Benz and
which permits charging the battery
when it is fitted in theve hicle. #
Only charge the battery using the jump-
st art connection point. A battery
charge r specially adapte dfor
Mercedes-Benz vehicles and tested and appr oved
fo r Mercedes-Benz is available as an accesso ry.
Fu rther information is available from any
Mercedes-Benz Service Cent re.Re ad the operat‐
ing instructions foryo ur charge r before charging
th e batter y.
Re charge the battery more frequently if you use
th eve hicle mainly for short trips and/or drive at
low outside temp eratures. #
Connect the battery charge rto the positive
te rm inal and ear thcontact in the same order
as when connecting the donor battery in the
jump-s tarting procedure. %
If a battery is not
fitted and not in service,
yo u should charge itev ery thre e months. This
helps tocounteract self-discharging and pre‐
ve nt damage tothe batter y.
12 V battery care
* NO
TEBattery discharge due toleakage
cur rents Dirty battery
term inal clamps and battery sur‐
fa ces cause lea kage cur rents. This can lead
to the battery discharging. #
Keep the battery term inals and battery
sur faces clean and dr y. *
NO
TEDama getothe battery housing
due toimproper cleaning If
yo u use cleaning agents con taining fuel,
th ese can damage the battery housing. #
Do not use cleaning agents containing
fuel. *
NO
TEDama getothe battery due toself-
dischar ge If dirt
gets into the battery cell, the self-dis‐
ch arge ofthe battery is increased and the
battery can be damaged. #
Only clean the battery with the cell caps
scr ewed in. Obser
vethefo llowing points on battery care: #
Regular lych eck the battery term inals and the
fast ening of the negative cable tothech assis
to ensure that they are firm lyseated. #
Lightly grease the undersides of the battery
te rm inal clamps with acid- resis tant grease. #
Only clean the battery housing with commer‐
cially available cleaning agents. Disconnecting and
removing the star ter bat‐
te ry &
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
There is a danger of hydrogen gas igniting
when charging the battery if there is a short
circuit or spar ksstart toform. Breakdown assis
tance 239

#
Make sure that the positive term inal of
th e connected battery does not come
into contact with vehicle parts. #
Never place me tal objects or tools on a
batter y. #
The described order of the battery
clamps must be obser ved when con‐
necting and disconnecting the batter y. #
When giving starting assistance, alw ays
make sure that you on lyconnect battery
te rm inals with identical polarity. #
During starting assis tance, you must
obse rveth e described order for con‐
necting and disconnecting the jump
lead. #
Do not connect or disconnect the bat‐
te ry cla mp s while the engine is running. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. *
NO
TEDama getoelectronic components
due towo rkcar ried out incor rectly on the
battery If
th est ar ter battery is disconnected before
th eke y is remo ved from the ignition loc k,
electronic components or assemblies, such
as the alternator, can be damaged. #
Switch off the engine and remo vethe
ke y from the ignition loc k. #
Check tosee that there are no indicator
lamps lit in the instrument clus ter. #
Alwaysre mo vethe negative term inal
clamp firs t and then the positive term i‐
nal clamp. #
Do not inter change the battery clamps. Alw
ays ha vewo rkon the battery car ried out at a
qu alified specialist workshop. If, in
exceptional circums tances, you must dis‐
connect the battery yourself, pay attention tothe
fo llowing:
R Obser vethe no tes on the12 V battery
(/ page 235).
R Secure theve hicle toprev ent it from rolling
aw ay.
R Afterth e battery has been disconnected, the
parking brake is automatically applied. Yo u
can then no longer mo vetheve hicle.
R Forve hicles with an automatic transmission,
th e transmission is loc ked in position 005Dafter
disconnecting the batter y.Yo u can then no
longer mo vetheve hicle.
R The battery and the co ver of the positive ter‐
minal clamp must be fitted securely du ring
ope ration. Seat base (e
xamp le:right-hand front seat)
The following description on connecting and fit‐
ting the battery uses theex ample of thest ar ter
battery in the seat base of theright-hand front
seat. #
Switch off all electrical consumers. #
Switch off the engine and remo vethekey
from the ignition loc k. #
Open the front right-hand door. #
Press bo thcatch springs 1down and
re mo vecover2 upwards from the seat
base. #
Remo vecover2 bypulling upwards at an
angle from the seat base. 240
Breakdown assis tance

Open seat base (e
xamp le:right-hand front seat) #
Remo vescr ews5 from holder 6. #
Remo veholder 6. #
Remo ve ve nt hose 4from theto p of the bat‐
te ry. #
Pull the battery out of the seat base until the
negati ve terminal clamp can be released and
re mo ved. #
Disconnect the negative term inal clamp from
negative term inal 3. #
Remo vethe negative term inal clamp in such a
wa yth at the battery term inal clamp no longer
to uches negative term inal 3. Example:
star ter battery #
Remo vethe battery from the seat base and
place it on the door sill as shown. If neces‐
sar y,hold the battery byhandles 9. #
Remo vethe clamp co ver of positive term inal
8. #
Remo vepositive term inal clamp 8from pos‐
itive term inal 7. #
Remo vepositive clamp 8in such a wayth at
it no lon gerto uches positive term inal 7. #
Lift the battery out of the door sill byhandles
9. Connecting and
fitting the star ter battery &
WARNING Risk ofexplosion from hydro‐
ge nga s igniting
There is a danger of hydrogen gas igniting
when charging the battery if there is a short
circuit or spar ksstart toform. #
Make sure that the positive term inal of
th e connected battery does not come
into contact with vehicle parts. #
Never place me tal objects or tools on a
batter y. #
The described order of the battery
clamps must be obser ved when con‐
necting and disconnecting the batter y. #
When giving starting assistance, alw ays
make sure that you on lyconnect battery
te rm inals with identical polarity. #
During starting assis tance, you must
obse rveth e described order for con‐
necting and disconnecting the jump
lead. #
Do not connect or disconnect the bat‐
te ry cla mp s while the engine is running. *
NO
TEDama getothe on-board electron‐
ics due toreve rsing the battery clamps Incor
rectly connecting the battery can dam‐
age the on-board electronics. #
Always connect the battery as descri‐
bed in thefo llowing sequence. Ne ver
re ve rseth ete rm inal clamps. The
following description on connecting and fit‐
ting the battery uses theex ample of thest ar ter
battery in the seat base of theright-hand front
seat. Example:
star ter battery #
Place the battery on the door sill as shown
and secure with handles 3if necessar y. Breakdown assis
tance 241

#
Connect positive term inal clamp 2toposi‐
tive term inal 1. The positive lead must be
ro uted parallel tothe side of the battery hous‐
ing in the connection area, as shown. #
Place the positive term inal clamp co ver on
positive term inal 1. #
Fold bo thhandles 3down onto the batter y. #
Push the battery into the seat base until the
negati ve terminal clamp can be connec ted. #
Connect the negative term inal clamp tonega‐
tive term inal 4. #
Push the battery into the seat base as far as
it will go. Open seat base with
fitted battery (e xamp le:
ri ght-hand front seat) #
Connect vent hose 5tothe battery connec‐
tion at theto p, beside negative term inal 4. #
Place holder 7over the lo wer edge of the
battery housing and theth re aded holes for
scr ews6. #
Screw on holder 7with scr ews6.
The battery is secured topreve nt slipping. Seat base (e
xamp le:right-hand front seat) #
Insert co ver9 in front of the battery com‐
partment down into the seat base and close
it.
Catch springs 8of co ver9 should engage
audibly. Car
ryout thefo llowing workafte r connecting the
battery: #
Reset the side windo ws (/page 63). #
Reset the outside mir rors ( / page 118). #
Reset the electric sliding doors (/ page57). #
Reset the EASY -PAC Ktailgate (/ page 60). To
wing or tow- starting Overview of permissible
towing me thods &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signifi‐
cantly more ef fort may be requ ired tosteer
and brake than is normally required. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely before towing theve hicle
aw ay. &
WARNING Risk of accident when towing
with steering wheel lock
Yo u will no lon ger be able tosteer theve hicle
if th esteering wheel lock is engaged. #
Always switch on the ignition when tow‐
ing theve hicle with a tow cable or a tow
bar. &
WARNING Risk of accident due to towing
aw ay ave hicle that is too heavy
If th eve hicle being tow star ted or towe daw ay
is heavier than the permissible gross weight
of your vehicle, thefo llowing situations may
arise:
R The towing eye may become de tach ed.
R The vehicle/trailer combination may even
tip ove r. 242
Breakdown assis tance

#
Before tow starting or towing away a
ve hicle, check that it does not exceed
th e permissible gross weight. De
tails on the permissible gross vehicle weight of
yo ur vehicle can be found on theve hicle identifi‐
cation plate (/ page 268).
* NO
TEDama getotheve hicle due toauto‐
matic braking When
thefo llowing functions are activated,
th eve hicle brakes automatically in cer tain sit‐
uations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
when towing #
in a car wash *
NO
TEDama gedue toincor rect connec‐
tion of theto w bar or improper use of the
to wing device #
Only connect theto w rope or tow bar to
th eto wing eyes or the trailer tow hit ch. #
Do not use theto wing eyes toreco ver a
ve hicle. *
NO
TEDama gedue topulling forc e being
to o high Pulling
away abruptly can damage theve hi‐
cles if the tractive forc es are too high. #
Pull away as stra ight, slowly and
smoo thly as possible. *
NO
TEDama gedue toimproper towing
with a tow rope If
yo u ignore saf ety and pr otective measures
when towing with a tow rope, this can result
in damage totheve hicle.
Obser vethefo llowing points: #
Secure theto w rope on the same side
on bo thvehicles. #
Secure theto w rope totheto wing eyes. #
Do not exceed the legally prescribed
length of theto w rope. #
Mark theto w rope in the middle, e.g.
with a white clo th(30 x 30 cm). This will
ma keother road users aware that a
ve hicle is being towe d. #
During the journe y,obser vethe brake
lamps of theto wing vehicle and main‐
ta in the dis tance so that theto w rope
does not sag. #
Do not use steel cables or chains to tow
yo ur vehicle. *
NO
TEDama gedue to to wing theve hicle
at too high a speed or toofar To
wing theve hicle at too high a speed or too
fa r can dama gethe driv etra in. #
Do not exceed a towing speed of
50 km/h. #
Do not exceed a towing distance of
50 km. *
NO
TEDama getothe automatic trans‐
mission when towing due toshifting into
transmission position 005D If
yo u open the driver's or co-driver's door
when towing, it can lead tothe automatic
transmission shifting toposition 005Dand
becoming damaged. #
Shift the automatic transmission to
position 005C. #
Do not open any doors during theto w‐
ing process. When
towing away,yo u must obse rveth e legal
re qu irements forth e count ryin which you are
cur rently driving.
In theeve nt of a breakdown, Mercedes-Benz rec‐
ommends that you ha vetheve hicle transpor ted
ins tead of towe d.
Ha ve theve hicle transpor ted on a transpor ter or
trailer if it has transmission dama ge. Breakdown assis
tance 243

Pe
rm issible towing me thods Bo
th axles on the
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles with manual
transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with auto‐
matic transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if thesteering
wheel is fixe d in the
centre position wi th a
st eering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with all-wheel
drive (4MATIC) Ye
s, no fur ther than
50 km at 50 km/h No
No%
If
th e transmission cann otbe shif tedto posi‐
tion 005C, ha vetheve hicle transpor ted
( / page 245). A towing vehicle with lifting
equipment is requ ired forve hicle transport. To
wing away theve hicle with bo thaxles on
th egr ound #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Make sure that the battery is connected and
ch arge d.
If th e battery is dischar ged, obser vethefo llowing
points:
R The ignition cannot be switched on.
R It is not possible torelease or apply the elec‐
tric parking brake.
R The transmission cann otbe shif tedto posi‐
tion 005C.
Ve hicles with manual transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Deactivate Active Brake Assi st (/ page 157). #
Shif tth e transmission toneutral. #
Release the parking brake (/ page152).
Ve hicles with automatic transmission #
Switch on the hazard warning lamps
(/ page 107). #
Fittheto wing eye (/ page246). #
Secu retheto wing device. #
Swit chon the ignition. #
Deactivate automatic locking (/ page 53). #
Do not activate the HOLD function. #
Deactivate Active Brake Assi st (/ page 157). #
Deactivate Active Dis tance Assi stDISTRONIC
(/ page 163). #
Shift the transmission to005C (/ page 143). #
Release the parking brake (/ page152).
Re covering a vehicle that is stuck
* NO
TEDama gedue topulling forc e being
to o high Pulling
away abruptly can damage theve hi‐
cles if the tractive forc es are too high. 244
Breakdown assis tance

#
Pull away as stra ight, slowly and
smoo thly as possible. If
th e drive wheels get trapped on loose or muddy
ground, reco verth eve hicle with the utmost care,
especially so if theve hicle is laden. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Never attem pttoreco ver a vehicle that is
st uck when a trailer is attached. #
If possible, pull theve hicle out backwards
using the trac ksit made before it became
st uc k. To
wing theve hicle with the axle raised &
WARNING Risk of accident when towing
with the ignition switched on
When towing away with the front axle raised
and the ignition switched on, ASR can brake
th ere ar axle wheels in an er ratic manner.
The vehicle can lose directional stabilit y. #
Switch off the ignition before towing the
ve hicle with the front axle raised. *
NO
TEDama getothe transmission due to
to wing with an axle raised on vehicles
with 4MATIC The transmission can be damaged
bytowing
with the front or rear axle raised. #
Vehicles with 4MATIC may be towed
with bo thaxles on the ground or loaded
and transpor ted. Wi
th th ere ar axle raised #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Swit chon the hazard warning lamps
(/ page 107). #
Deactivate tow- aw ay protection (/ page67). #
Movethe front wheels tothest ra ight-ahead
position. #
Fixthesteering wheel in the cent reposition
with a steering wheel loc k. #
Release the parking brake (/ page152). #
Turn theke yto position 005Ainthe ignition lock
and remo vetheke y from the ignition loc k. #
Take theke y with you when leaving theve hi‐
cle. Do not
exceed a towing speed of 50 km/h. Loading
theve hicle for transport *
NO
TEDama gedue toincor rect attach‐
ment The
vehicle may be damaged when lashing to
ch assis components. #
Only lash theve hicle at the wheels. #
Obser vethe no tes on permissible towing
me thods (/ page242). #
Toload theve hicle onto a trailer or trans‐
por ter,use the trailer tow hit chortheto wing
ey e.
Before loading theve hicle #
Switch on the ignition. #
Vehicles with manual transmission: shift
th e transmission toneutral. #
Vehicles with automatic transmission:
shift the transmission toposition 005C. #
Release the parking brake (/ page152). #
Load theve hicle onto the transpor ter.
* NO
TEDama getothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
Af ter loading the vehicle #
Vehicles with manual transmission:
engage firs t or reve rsege ar. #
Vehicles with automatic transmission:
shift the transmission toposition 005D. #
Deactivate tow- aw ay protection (/ page67). Breakdown assis
tance 245