2021 MERCEDES-BENZ V-CLASS MPV Owners Manual

#
Toreset tofactory settings: usethe0064
or 0063 button toselect theFactory settings
submenu. #
Press the0076 button toconfirm.
The Reset all settings? function will be dis‐
pla yed. #
Use the0064 or0063 button toselect Noor
Yes. #
Press the0076 button toconfirm.
If yo u selec tedYes prev iousl y,the display will
show a confirmation message.
Fo r saf etyre asons, not all functions will be reset.
The Limit speed (winter tyres) functionforthe
permanent limiter can be adjus ted only on the
Vehicle submenu. 19 0
Instrument clus ter and on-board computer

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support thefo llow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When you ha veregis tere d and logged in with a
user account tothe Mercedes PRO Portal or
Mercedes me Portal, then services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability of Mercedes PRO is countr y-depend‐
ent. You can check theav ailability of Mercedes
PRO in your country in the Mercedes PRO Portal:
http://www.mercedes.pro
Av ailability of Mercedes me is countr y-depend‐
ent. You can check theav ailability of Mercedes
me in your country in the Mercedes me Portal:
http://www.mercedes.me
Fo r more information on Mercedes PRO or
Mercedes me contact a Mercedes-Benz service
centre or visit the Mercedes PRO Portal or
Mercedes me Portal. Information about Mercedes PRO connect
(Mercedes me connect)
Mercedes PRO connect or Mercedes me connect
is the connectivity product from Mercedes-Benz
th at intelligent lyconnects your vehicle with your
smartphone, your tablet or your PC. You can then
call up diverse information about your vehicle at
any time, forex ample, or control specific vehicle
functions remo tely.
Among stothers, Mercedes PRO connect or
Mercedes me connect pr ovide thefo llowing serv‐
ices:
R Breakdown Management (breakdown assis‐
tance call button)
In theeve nt of a breakdown, you can use the
breakdown assis tance call button in theove r‐
head control panel tomake a call tothe
Mercedes-Benz Cus tomer Centre
(/ page 192).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page191).
R Info call/General question about your vehicle
(Info call button), if available Use
the Info call button in theov erhead con‐
trol panel tomake a call tothe Mercedes-
Benz Cus tomer Centre (/ page192).
R Mercedes-Benz Emer gency call sy stem (SOS
button)
Use the0053 button (SOS button) in the
ov erhead cont rol panel tomake a call tothe
Mercedes-Benz emergency call centre
( / page 192).
R Accident Recovery
Ac cident Recovery isavailable foryo u as a
supplement tothe Mercedes-Benz emer gency
call sy stem. If desired, at the conclusion of an
emer gency call, your call is forw arded tothe
Mercedes-Benz Cus tomer Centre, so you can
ha ve your vehicle towe daw ay toa Mercedes-
Benz service centre, forex ample
(/ page 192).
The Mercedes-Benz Cust omer Centre andthe
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the clock forth e use of the
services. Obser vethe legal requ irements forthe
country in whi chyou are stay ing.
To use the services in your vehicle, thefo llowing
conditions must be me t:
R Your vehicle is in an area with suf ficient GSM
network co verage.
R The ignition is switched on.
More information on Mercedes PRO and
Mercedes PRO connect and thera nge of services
of fere d can be found in the Mercedes PRO sup‐
plement at: https://moba.i.daimler.com/
mar kets/ece-r ow/baix/truc ks/mercedespro/
en_GB/index.html
Fu rther information about Mercedes me and
Mercedes me connect and thera nge of services
of fere d can be found in the Mercedes me supple‐
ment at: https://moba.i.daimler.com/mar kets/
ece-r ow/baix/ca rs/connectme/en_GB/
#emotions/S tartseite.html Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Wi th your appr oval, theve hicle transmits the
re qu ired data tothe Mercedes-Benz Cus‐ Mercedes PRO
191

to
mer Centre. The data transfer is shown in
th e media displa y.
Then, you can select a service in thevo ice selec‐
tion menu and be connec tedto a specialist at the
Mercedes-Benz Cus tomer Centre.
Yo u can find information on thefo llowing topics:
R Vehicle breakdown or accident
R Activation of Mercedes PRO connect or
Mercedes me connect or questions about the
connectivity product
R Que stions about theve hicle or about opera‐
tion of theve hicle
R Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz Making a call via
theove rhead control panel 1
Breakdown assis tance call button
2 Coverfo r0053 button (SOS button)
3 0053 button (SOS button)
4 Info call button #
Tomake a breakdown assistance call:
press button 1.
Making an eme rgency call #
Brief lypress the co ver on 0053 button 2to
open it. #
Press and hold 0053button 3for at least
one second.
Making an Info call #
Press button 4. An emer
gency call can be initia tedeve n if a
breakdown assis tance or Info call is acti ve. This
has priority over all other active calls. Information on
the breakd own assistance
call via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Centre
using the breakdown assis tance button has been
initia ted via theove rhead cont rol panel:
In theeve nt of a breakdown, you will get suppor t:
R Aqu alified tech nician car ries out repairs on
site and/or theve hicle will be towe dto the
nea rest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
Data is transmit ted during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page192). Giving permission
for data trans fer
Re quirements:
R There is an active breakdown assis tance call
(/ page 192).
The Do you want to transmit vehicle data and
the vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the processing
of your request? messageappears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansmitted data during a service call
In cer tain countries you must con firm the data
transfer.
The following requ irements must be met for data
transmission:
R The ignition is switched on.
R The necessary data transmission tech nology
is suppor tedby the mobile network pr ovider.
R A suf ficient mobile phone connection quality
is pr ovided.
The data transfer red when calling depends on the
services activated and the type of call made:
R General information about theve hicle
R Accident and breakdown assis tance
R Service appointment agreement 19 2
Mercedes PRO

The
following data is transmitte d ifthe data pro‐
te ction query has been confirmed in the multime‐
dia sy stem or in the instrument clus ter:
R Vehicle identification number
R Reason forth e initiation of the call
R Set language forth e multimedia sy stem
R Confirmation of the data pr otection prom pt
If a call is made for a service appointment via the
service reminder, thefo llowing data may be
transmitte d:
R Current milea geand main tenance da ta
If accident and breakdown assis tance is called
via thevo ice control sy stem, and the data pr otec‐
tion query has been confirmed, thefo llowing data
can also be called up from theve hicle bythe
Mercedes-Benz Cus tomer Centre:
R Current vehicle location
The following data is transmitted if the data pro‐
te ction query has been declined in the multime‐
dia sy stem or in the instrument clus ter:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt Mercedes PRO
19 3

Overview and operation
Note
s on MBUX multimedia sy stem &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem. &
WARNING Risk of distraction when han‐
dling data storage media
If yo u handle a data storage medium while
driving, your attention is diver ted from the
traf fic conditions. This could also cause you
to lose control of theve hicle. #
Only handle a data storage medium
when theve hicle is stationar y. Overview of
the MBUX multimedia sy stem 1
Cont rol panel for multimedia sy stem
2 Media display with touch functionality 3
Operating strip, calls up applications
4 Touchpad and controls forth e multimedia
sy stem
% Yo
u can find fur ther information about opera‐
tion as well as about applications and serv‐
ices in the Digital Owner's Manual.
There are two USB ports in the cent reconsole
st orage compartment.
The USB port with theç symbol facilitates the
connection of the mobile phone with the multi‐
media sy stem using a suitable cable. This will
enable youto use the functions of the mobile
phone via Apple CarPlay ®
or Android Auto.
Anti-theft pr otection
This device is equipped with tech nical pr ovisions
to protect it against theft. More de tailed informa‐
tion about anti-theft pr otection can be obtained
at a qualified specialist workshop. 194
MBUX multimedia sy stem

Home screen
overview 1
Onthe home screen: displa ys thefirs tth ree
applications
In other displa ys: calls up the home screen
2 Calls up the profile
3 Calls up theglobal sear ch
4 SOS NOT READY displ ayonly when the
Mercedes-Benz emer gency call sy stem is not
av ailable
5 Displa ys,fo rex ample network displa y,bat‐
te ry status of the mobile phone connected,
signal stre ngth of the mobile phone networ k,
time
6 Calls up the Notifications Centre
The star indicates new notifications.
7 Calls up an application using the symbol
8 Name of the application, beneath the cur rent
selection or information
9 Quick-access (in theex ample: calls up desti‐
nation ent ryand enters the destination
address for home)
A Number of applications and cur rently selec‐
te d display area
B Calls up SUGGESTIONS andFAVOURITES Operating
the MBUX multimedia sy stem Using
thest eering wheel but tons 1
0061 Make or accept a call
2 0081 Increases thevo lume
3 0063 Mutes
4 0082 Reduces volume
5 0076 Rejects or ends a call
6 00E3 Switches on LING UATRONIC #
Press one of the buttons.
Using theto uchscreen #
Tonavigate in menus: swipe up, down, left
or right. #
Toselect an entr y:tap on the entry. MBUX multimedia sy
stem 19 5

#
Toenter characters with theke yboard: tap
on a button. #
Touse handwriting toenter characters:
write thech aracter with one finger on the
to uchsc reen. #
Tozoom in and out of the map: movetwo
fi ngers toget her or apart. #
Toenlar georreduce the size of a section
of a website: movetwo fingers toget her or
apart. #
Tocall up a global menu in the applica‐
tions: touch theto uchsc reen and hold until
th eOPTIONS menu appears.
On theto uchpad 1
G Returns tothe pr evious display
2 ~ Calls up the cont rol menu of the last
active audio source
3 © Shows th e home screen and calls up
applications
4 Touchpad #
Tonavigate in menus: swipe up, down, left
or right. #
Toselect an entr y:press on the entry. #
Toenter a character: enter acharacter
using theke ypad.
or #
Write a character on theto uchpad. #
Tomo vethe digital map: swipe in any direc‐
tion. Calling up applications using butto
ns 1
002B Calls up thete lephone
2 z Calls up the navigation or map
3 | Pressing repeatedly calls up the
desired audio source
4 00CE Setsvehicle functions
5 ß Calls up favo urites #
Press one of the buttons. Fu
nction of LINGU ATRO NIC If
yo u use thevo ice control sy stem in an emer‐
ge ncy your voice can change and your telephone
call, e.g. an emer gency call, can thereby be
unnecessarily dela yed.
Fa miliarise yourself with thevo ice control sy stem
functions before starting the journe y.
Wi th LINGU ATRO NIC, various applications of the
MBUX multimedia sy stem can be operated by
vo ice input. LINGU ATRO NIC is operational
appr oximately thirty seconds af terth e ignition is
switched on and is available from the driver's and
co-driver's seat.
The following applications of the multimedia sys‐
te m can be operated:
R Navigation
R Telephone
R Radio and TV
R Media pla yer
R Messages
R Vehicle functions St
arting LING UATRONIC #
Press the£ rocker switch up on the multi‐
function steering wheel.
Yo u can say a voice command af ter an acous‐
tic signal. 19 6
MBUX multimedia sy stem

Information on profiles, suggestions and
fa
vo urites Using
the multimedia sy stem up toseven profiles
can be crea ted in theve hicle.
Profiles store your personal vehicle settings and
settings forth e multimedia sy stem.
If th eve hicle is used byseveral drivers, the driver
can select their profile before the journe y,with‐
out changing the settings of other drivers.
The following settings are sa ved in your profile,
fo rex ample:
R Radio (including station list)
R Last destinations
R Favo urites and suggestions
The vehicle can learn the habits of the driver. It
th en of fers suggestions forth e most likely naviga‐
tion destinations, media sources, radio stations
or con tacts. The requirements forth at are the
selection of a profile, your consent tothere cord‐
ing of data and sufficient collected data.
Favo urites are quick accesses tofrequently used
applications. Favourites can be selec ted from cat‐
egories or added directly in an application.Configuring profiles and suggestions
Multimedia sy
stem:
4 © 5
f Profiles
Creating a new profile #
Select 0081Create profile . #
Select an avatar. #
Enterth e name and confirm with 0076.#
Select Continue 0048. #
Select Current settings. #
Select Save. #
Activate Blu etoo th®
and select Connect
phone, toconnect a mobile phone wi th the
user profile. #
Select Finished .
Selecting profile options #
Select 0062for a profile.
The following functions are available:
R Resetting or deleting a profile
R Resetting favo urites
R Con figuring suggestions Configuring suggestions #
Select 0062for a profile. #
Select Suggestions settings. #
Switch Allow destination suggestions, Allow
music suggestions andAllow contact sugges-
tions on or off. #
Todeactivate the learn function for one
da y:activate Deact. learn. for 24h .
Fo r24 hours no new actions will be trained
and no data recorded forth e active profile.
Suggestions will continue tobe shown.
Example: if the option is switched on and a
ro ute toa new destination has been calcula‐
te d, this destination would not be take n into
account forth e learn function. Sy
stem settings Overview of
the sy stem settings menu In
the sy stem settings menu, you can make set‐
tings in thefo llowing menus and control ele‐
ments:
R Display
R Cont rol elements:
R LINGU ATRO NIC
R Sound:
- Enter tainment
- Navigation and traf fic announcements
- Telephone
- Voice amplification tothere ar
R Connectivity:
-
Transmission of theve hicle location
- Wi-Fi, Blu etoo th®
, NFC
R Time & date
R Langua ge
R Units for dis tance
R Software upda tes
R Data import/expo rt
R PIN pr otection
R System Reset Information on important sy
stem updates Impor
tant sy stem updates may be necessary for
th e security of your multimedia sy stem's data.
Ins tallth ese updates, or else the security of your
multimedia sy stem cann otbe ensured. MBUX multimedia sy
stem 197