2021 MERCEDES-BENZ V-CLASS MPV maintenance

Overview and operation of
the on-
board computer ....................................... 181
Overview of what is shown on the mul‐
tifunction display .....................................1 82
Setting the instrument lighting ................1 83
Overview of menus on the on-board
computer .................................................1 83
Menus and submenus ............................ .183 Mercedes PRO
....................................... 191
Information about Mercedes PRO
(Mercedes me) ......................................... 191
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 191
Calling the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem ........ 191
Making a call via theove rhead control
panel .......................................................1 92
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 92
Giving permission for data transfer .......... 19 2
Tr ansmit ted data during a service call .....1 92MBUX multimedia sy
stem .................... 194
Overview and operation ........................... 194
Sy stem settings ....................................... 197
Na vigation ............................................... 200
Te lephone ................................................ 205
Overview of Smartphone Integration ...... .207
We b br owser overview ............................ 208
Ra dio and media ...................................... 208
Sound settings .........................................2 11Tr
anspo rting .......................................... 212
No tes on loading guidelines ..................... 212
Load distribution ...................................... 213
Secu ring loads ......................................... 214
Load securing aid ..................................... 216
Car rier sy stems ........................................2 19Maintenance and care
..........................220
No tes on maintenance ............................2 20
Service inter val display .......................... .220
Engine compartment ............................... 221
Cleaning and care ................................... .227 Breakdown assistance
.........................232
Emergency .............................................. 232
Mercedes-Benz eme rgency call sy stem ... 233
Flat tyre ................................................... 235 Battery ....................................................2
35
To wing or tow- starting ............................ .242
Electrical fuses ........................................ 247
Ve hicle tool kit ......................................... 247 Wheels and tyres
.................................. 249
Information on noise or unusual driving
ch aracteristics ........................................ .249
No tes on regular lyinspecting wheels
and tyres ................................................ .249
Information on driving with summer
tyres ........................................................ 24 9
Information on M+S tyres ........................ 24 9
No tes on snow chains ............................ .250
Ty re pressure ...........................................2 50
Changing a wheel ................................... .256
Information on wheel and tyre combi‐
nations ..................................................... 261
Spare wheel ............................................ 265 Te
ch nical data ....................................... 267
Information on thete ch nical da ta............ 267
On-board electronics ............................... 267
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................2 68
Operating fluids and capacities .............. .269
Ve hicle data ............................................. 276
Tr ailer hit ch............................................. 277
Lashing points and car rier sy stems ......... 278 Display messages and
warning and
indicator lamps ..................................... 279
Displ aymessa ges .................................... 279
Wa rning and indicator lamps .................. .302 Index
....................................................... 311 Con
tents 3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
theve hicle is
directly related totheve hicle's operation.
Operate theve hicle in an environmentally
re sponsible manner tomake a contribution to
environmen tal pr otection. Todo this, obser ve
th efo llowing recommendations on opera ting
conditions and your personal driving style.
Operating conditions: #
Make sure that the tyre pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine in stationary traf‐
fi c, e.g. use the ECO start/ stop func‐
tion. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Ta
ke -back of end-of-life vehicles
EU countries onl y:
Mercedes-Benz will take back your end-of-life
ve hicle for environment-friendly disposal in accordance with
the European Union (EU) End-Of-
Life Vehicles Directive.
A network of vehicle take -ba ckpoints and dis‐
mantlers has been es tablished foryo uto return
yo ur vehicle. You can lea veit at any of these
points free of charge . This makes an impor tant
contribution toclosing there cycling circle and
conserving resources.
Fo r fur ther information about there cycling and
disposal of end-of-life vehicles, and theta ke -ba ck
conditions, please visit the national
Mercedes-Benz website foryo ur countr y. Mercedes-Benz GenuineParts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes‑Benz
AGoffers recycled recondi‐
tioned components and pa rts with the same
qu ality as new parts. The same entitlement
from the implied warranty is valid as for new
parts. #
Recycled reconditioned components
and pa rts from Mercedes‑Benz AG. *
NO
TEImpairment of the operating ef fi‐
ciency of there stra int sy stems from
ins talling accessory parts or from repairs
or we lding Airbags and seat belt
tensioners, as well as
control units and sensors forth ere stra int
sy stems, may be ins talled in thefo llowing
areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument clus ter
R centre console #
Do not ins tall accessories such as audio
sy stems in these areas. #
Do not car ryout repairs or welding. #
Have accesso ryparts retrofitted at a
qu alified specialist workshop. 16
General no tes

yo
ur vehicle that wa sav ailable at the time of
going topress. Countr y-specific dif fere nces are
possible. No tethat your vehicle may not be fitted
wi th all functions desc ribed. This is also the case
fo r sy stems and functions releva nt tosaf ety.
Therefore, the equipment on your vehicle may dif‐
fe r from that in the descriptions and illustrations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult a Mercedes-Benz
Service Centre.
The Operating Instructions and Service Booklet
are impor tant documents and should be kept in
th eve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognise dangers. Operating saf
ety &
WARNING Risk of injury duetomalfunc‐
tions or sy stem failure
In order toavo id malfunctions or sy stem fail‐
ures: #
Always ha vethe specified service/
maintenance workas well as any neces‐
sary repairs car ried out at a qualified
specialist workshop. &
WARNING Risk of accident or inju rydue
to improper modifications toelectronic
components
Modifications toelectronic components, their
software or wiring can impair their functional‐
ity and/or the functionality of other net‐
wo rked components or saf ety-re leva nt sys‐
te ms.
This can endanger theve hicle's operating
saf ety. #
You must not tamp er with wiring, elec‐
tronic components, or their software. #
Always ha vewo rkon electrical and elec‐
tronic devices car ried out at a qualified
specialist workshop. If
yo u make any changes tothe on-board elec‐
tronics, thege neral ope rating pe rmit is rende red
in va lid.
Obser vethe "Vehicle electronics" section in
"Technical data". &
WARNING Risk offire due toflammable
materials on hot parts of theex haust sys‐
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem. #
When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side. #
Remo vetrapped plants or other flam‐
mable material, in particular. #
Ifth ere is damage, consult a qualified
specialist workshop immediately. *
NO
TEDama getotheve hicle due todriv‐
ing toofast and due toimpacts tothe
ve hicle underbody or suspension compo‐
nents In
thefo llowing situations, in particular, there
is a risk of damage totheve hicle:
R theve hicle becomes grounded, e.g. on a
high kerb or an unpa vedro ad
R theve hicle is driven toofast over an
obs tacle, e.g. a kerb, speed bump or pot‐
hole
R a heavy object strike sth e underbody or
suspension components
In situations such as these, damage tothe
body, underbody, suspension components,
wheels or tyres may not be visible. Compo‐
nents damaged in this wa y can unexpectedly
fa il or, in the case of an accident, may no lon‐
ge r absorb there sulting forc e as intended.
If th e underbody panelling is damaged, flam‐
mable materials such as lea ves, grass or
twigs can collect between the underbody and
th e underbody panelling. These materials may
ignite if they come into contact wi thhot parts
of theex haust sy stem. #
Have theve hicle checked and repaired
immediately at a qualified specialist
wo rkshop.
or 18
General no tes

Ra
dio ope rating permit of transmitter keyRa
dio equipment appr oval number DC12 B and
DC 12 K Count
ry Radio equipment appr oval
information
Serbia DC12B:
И005 20 20
P1620 1247 00
DC12K: И005 20 P1620 124800 Jack
Copy and translation of
the original declaration of
conformity:
EC declaration of conformity
1.
The signator y,as a representative
Manufacturer:
BRANO a.s.
7474 1 Hradec nad Mor avicí, Opa vská 1000,
Czech Republic
ID no.: 64-387-5933
VA T ID no.: CZ64-387-5933
hereby declare under our sole responsibility that
th e product:
2. a)
Designation:
Jack
Ty pe, number:
A) A 164 580 02 18, A 166 580 0118
B) A 240 580 00 18
C) A 639 580 02 18
Ye ar of manufacture: 20 15
Fu lfils all releva nt conditions
Directi veno. 2006/42/EC
b)
Description and intended use:
The jack is only intended forra ising the specified
ve hicle in accordance with the operating instruc‐
tions af fixe dto the jac k.
3.
Refe rence da taofthe harmonised standards or
specifications A) ISO 4063, EN ISO
14341- A,DBL 7382.20,
MBN 10435, AS 2693
B) ISO 4063, ISO 14341- A,DBL 7392. 10, MBN
10 435
C) DBL 7392. 10, DBL 8230. 10
Te ch nical documentation forth e product is held
by the manufacturer. Representative for compil‐
ing tech nical documentation: di rector of thete ch‐
nical depa rtment at Brano a.s.
4.
Hradec nad Mor avicí
City
5.
05.05.20 15
Date
Signed by:
Director of Quality Diagnostics connection
The diagnostics connection is a tech nical inter‐
fa ce in theve hicle. It is used, forex ample, in the
cont ext of repair and maintenance workor for
re ading out vehicle data bya specialist workshop.
Diagnostic devices should therefore only be con‐
nected byaqu alified specialist workshop. &
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect devices tothe diagnostics con‐
nection of theve hicle, the function of vehicle
sy stems and operating saf ety may be
impaired. #
For saf etyre asons, werecommend that
yo u on lyuse and connect products
appr ovedby yo ur Mercedes-Benz
service centre. &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. General no
tes21

#
Alwaysfit th efloor mats securely and as
prescribed in order toensure that there
is alw ays suf ficient room forth e pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connec tedto the diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat‐
te ry, e.g. bydriving a considerable dis‐
ta nce. The connection and use of ano
ther device on the
diagnostics connection can ha vethefo llowing
ef fects:
R Malfunctions in theve hicle sy stem
R Perm anent damage tovehicle components
Please referto thewa rranty term s and conditions
re ga rding this.
In addition, connecting equipment tothe diagnos‐
tics connection can lead toemissions monitoring
information being reset, forex ample. This may
lead totheve hicle failing tomeet therequ ire‐
ments of the next emissions inspection during
th e main inspection. Note
s onchanges tothe engine output
Output inc reases can:
R Change the emission values.
R Lead tomalfunctions.
R Result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
If th eve hicle's engine output is increased:
R Tyres, suspension, brake sy stem and engine
cooling sy stem must be adap tedto the
inc rease engine output.
R Vehicle must be recertified.
R Report changes in output tothe accident
insurance body.
This will otherwise lead tothe in validation of the
ve hicle's general ope rating pe rmit and its insur‐
ance co verage.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. This
may constitute a punishable of fence under
national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particularly applies towo rkreleva nt to
saf ety.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modifications as well as ins tallations and con‐
ve rsions
R Workon electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz service centre forth is purpose. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tainve hi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it has your registration data. 22
General no tes

Only ha
verepairs and maintenance workinthe
area of thefo llowing components car ried out by a
qu alified specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia sy stem and sound sy stem
If yo u ha veany queries or suggestions, consult a
qu alified specialist workshop. Implied
warranty
* NO
TEDama getotheve hicle arising from
violation of these operating instructions. Damage
totheve hicle can arise from viola‐
tion of these operating instructions.
Such damage is not co veredby either the
Limited Warranty or the new or used-vehicle
wa rrant y. #
Obser vethe instructions in these oper‐
ating instructions on proper operation
of your vehicle as well as rega rding pos‐
sible vehicle damage. QR codes
forre scue card
The QR code sticke rs are af fixe dto the B-pillar on
th e driver's and co-driver's side. In theeve nt of
an accident, emergency services can use the QR
code toquickly de term ine the cor responding res‐
cue card foryo ur vehicle. The cur rent rescue card
contains, in compact form ,th e most impor tant
information about your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Data processing in
theve hicle Electronic control units
Electronic control units are
fitted in your vehicle.
Control units process data which, forex ample,
th ey receive from vehicle sensors, generate
th emselves or exch ange between themselves.
Some contro l units arerequ ired forth e safe oper‐
ation of your vehicle, some assist you when driv‐
ing, such as driver assis tance sy stems, while oth‐
ers enable comfort or inf otainment functions. The
following pr ovides you with general informa‐
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmit tedto third parties, and for what pur‐
pose, can be found in the information directly
re lated tothe functional characteristics in ques‐
tion in their respective operating instructions.
This information is also available online and,
depending on theve hicle equipment, digitally.
Pe rsonal data
Every vehicle is identified bya unique vehicle
identification number. Depending on the count ry,
th is vehicle identification number can be used by,
fo rex ample, go vernmental authorities todeter‐
mine the identity of theow ner. The reare other
possibilities for using data collected from the
ve hicle toidentify theow ner or driver, su chas
th e licence plate number.
Therefore, data generated or processed bycon‐
trol units may be attributa bletoa person or,
under cer tain conditions, become att ributable to
a person. Depending on which vehicle data are
av ailable, it may be possible tomake inferences
about, forex ample, your driving behaviour, your
location, your route or your use pat tern s.
Legal requirements rega rding the disclosure
of data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide gov‐
ernmental entities, upon request and tothe
ex tent requ ired, data stored bythe manufacturer.
Fo rex ample, this may be the case during the
in ve stigation of a criminal of fence.
Go vernmental entities are themselves, in individ‐
ual cases and within the applicable legal frame‐
wo rk, authorised toread out data from theve hi‐
cle. In the case of an accident, information that
can help with an in vestigation can, therefore, be
ta ke n from the airbag cont rol unit, forex ample.
Operational data in theve hicle
This is data rega rding the operation of theve hi‐
cle, which ha vebeen processed bycontrol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefast ened
seat belts display
R ambient conditions, such as temp erature, rain
sensor or dis tance sensor 24
General no tes

Gene
rally, these are volatile data and will not be
st ored be yond the period of operation but will
only be processed within theve hicle itself. Con‐
trol units, vehicle keys forex ample, of ten contain
da ta memories. Their use permits thete mp orary
or permanent documentation of tech nical infor‐
mation about theve hicle's operating state, com‐
ponent loads, main tenance requirements and
te ch nical events or faults.
Depending on thete ch nical equipment, thefo l‐
lowing data are stored:
R operating status of sy stem components, such
as fill le vels, tyre pressure or battery status
R malfunctions or faults in impor tant sy stem
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag deployment or the inter vention
of stability control sy stems
R information on events in which theve hicle is
damaged
In cer tain cases, it may be requ ired tostore data
th at wo uld ha veotherwise been temp orar y.This
may be the case if theve hicle has de tected a
malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work,st ored operational data as
we ll as theve hicle identification number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manufacturers or third parties, such as
breakdown services. The same is true in the case
of wa rranty claims and quality assurance meas‐
ures.
In general, there adout is per form ed via the
legally prescribed port forth e diagnostics con‐
nection in theve hicle. The operational data that
are read out document tech nical states of the
ve hicle or of individual components and assist in
th e diagnosis of malfunctions, compliance with
wa rranty obligations and quality impr ovement. To
th at end, these data, in particular information
about component loads, tech nical events, mal‐
functions and other faults may be transmitted
along with theve hicle identification number to
th e manufacturer. In addition, the manufacturer is
subject toproduct liability. Forth is reason, the
manufacturer also uses operational data from the
ve hicle, forex ample, forre calls. These data can
also be used toexamine the cus tomer's warranty
and guarantee claims. Fa
ult memories in theve hicle can be reset by a
service outlet or at your requ est as part of repair
or maintenance work.
Con venience and inf otainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R entered navigation destinations
R data on the use of Internet services
These data for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB flash drive or MP3 pla yer.If yo u ha ve
entered these data yourself, you can dele tethem
at any time.
This data is transmit ted from theve hicle tothird
parties only at your requ est. This applies, in par‐
ticular, when you use online services in accord‐
ance with the settings that you ha veselected.
Smartphone integ ration (e.g. Android Autoor
Apple CarPlay ®
)
If yo ur vehicle is equipped appropriatel y,yo u can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then cont rolth em
by means of the cont rol elements integrated in
th eve hicle. The smartphone's picture and sound
can be output via the multimedia sy stem. Simul‐
ta neously, specific items of information are trans‐
fe rred to yo ur smartphone. Depending on the
type of integration, this includes position data,
day/night mode and other general vehicle sta‐
tuses. For more information, please consult the Gene
ral no tes 25

#
Neverfo ld the wiper arm on the wind‐
screen or rear wind owback until a
wiper blade has been fitted. Keep hold
of the wiper arm when replacing a wiper
blade. *
NO
TEDama getobonn etor windscreen
wipers when opening the bonn et If
th e windscreen wipers ha vebeen folded
back from the windscreen when the bonn etis
opened, the windscreen wipers or the bonn et
may be dama ged. #
Ensure that the windscreen wipers ha ve
not been folded back from the wind‐
screen. Re
moving the wiper blades #
Foldthe wiper arms away from the wind‐
screen. #
Hold the wiper arm with one hand. With the
ot her hand, turn the wiper blade in the direc‐
tion of ar row1away from the wiper arm as
fa r as it will go. #
Slide catch 2inthe direction of ar row3
until it engages in there mo val position. #
Remo vethe wiper blade from the wiper arm
in the direction of ar row4. Fi
tting the wiper blades #
Inse rtthe new wiper blade into the wiper arm
in the direction of ar row1. #
Slide catch 2inthe direction of ar row3
until it engages in the locking position. #
Make sure that the wiper blade is seated cor‐
re ctly. #
Foldthe wiper arms back onto the wind‐
screen.
Maintenance display #
Remo veprotective film 1 from the mainte‐
nance displa yson the tips of the newly fitted
wiper blades.
If th e colour of the maintenance display changes
from black to yellow, the wiper blades should be
re placed.
% The time until
the colour changes varies
depending on the usage conditions. Light and vision
117