2021 MERCEDES-BENZ V-CLASS MPV Owners Manual

#
Turn battery co ver2 anticlockwise using a
suita ble object, e.g. a coin, and remo veit. #
Check the seal on battery co ver2 for dam‐
age and replace it if necessar y. #
Remo vebattery 3. #
Insert a new battery 3into the battery com‐
partment with the positive term inal facing
up wa rds.
Use a lint-free clo thtodo so. #
Position battery co ver2 sothat mark 1on
th era ised area points between two recesses
4. #
Turn the battery co ver clockwise as far as it
will go. #
Check all the functions of there mo tecontrol.
Re ctifying problems with the auxiliary warm-
air heater
The display section of the switch clock sho ws
th e message Err.
Po ssible cause:
R The fuel le vel in the fuel tank is too lo w.
The auxiliary heating switches off automati‐
call y. #
Refuel theve hicle. #
Start the auxiliary heating se veral times until
th e fuel lines are full.
Po ssible cause:
R A malfunction has occur red.
The auxiliary heating switches off automati‐
call y. #
Have the auxiliary heating checked at a quali‐
fi ed specialist workshop. The message
iniappears on the display sec‐
tion of the switch clock or the clock is flash‐
ing.
Po ssible cause:
R The on-board electrical sy stem voltage has
been inter rupte d. All sa ved settings ha ve
been dele ted.
Au tomatic hardware de tection is cur rently
acti ve. #
When automatic hardware de tection is com‐
ple te, set the da y,time, operating du ration
and preselection pe riod (/ page131).
The indicator lamp on the remo tecontrol
flashes redra pidl y.
Po ssible cause:
R The remo tecontrol battery is dis charge d.
Data transmission is not possible. #
Replace there mo tecontrol battery
(/ page 133).
The indicator lamp on there mo tecontrol
flashes red and green in rapid succession.
Po ssible cause:
R There is no connection between there mo te
control and there ceiver in theve hicle. #
Change your position in relation totheve hi‐
cle, e.g. hold there mo tecontrol higher or
mo veitto the side. #
Movecloser.
If yo u cannot make a connection and the auxiliary
heating is switched on, you can swit choff the
auxiliary heating only via the switch clock in the
ve hicle.
Po ssible cause:
R The remo tecontrol is not synchronised. #
Have there mo tecontrol synchronised at a
qu alified specialist workshop.
The indicator lamp on there mo tecontrol
slo wly flashes red and green alternatel y.
Po ssible cause:
R The remo tecontrol is not synchronised. #
Have there mo tecontrol synchronised at a
qu alified specialist workshop. 134
Climate cont rol

The auxiliary heating will not switch on or
switches off automatical
ly.
Po ssible cause:
R The air ducts are clogged. #
Ensure that theflow of hot air is not bloc ked. #
Have the auxiliary heating checked at a quali‐
fi ed specialist workshop. Climate
control 13 5

Driving
Ke
y positions &
WARNING Risk of accident and inju ry
due toleaving children unat tended in the
ve hicle
If ch ildren are left unat tended in theve hicle,
th ey could, in part icular:
R open doors, thereby endangering other
persons or road users.
R get out and be stru ck byoncoming traf fic.
R operate vehicle equipment and become
trapped, forex ample.
In addition, thech ildren could also set the
ve hicle in motion by,fo rex ample:
R releasing the parking brake.
R changing the transmission position.
R starting theve hicle. #
Never lea vechildren unat tended in the
ve hicle. #
When leaving theve hicle, alw aysta ke
th eke y with you and lock theve hicle. #
Keep theve hicle key out of there ach of
ch ildren. &
DANG ER Risk of death caused by
ex haust gases
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Inhaling
th ese exhaust gases is hazardous tohealth
and leads topoisoning. #
Never lea vethe engine or, if present,
th e auxiliary heating running in an
enclosed space wi thout suf ficient venti‐
lation. &
WARNING Risk offire due toflammable
material in the engine compartment or
th eex haust sy stem
Flammable materials may ignite. #
Therefore, check regularly that there are
no flammable materials in the engine
compartment or on theex haust sy stem. 005A
Inserting/ removing thekey
0047 Switching on the po wer supp ly
0048 Switching on the ignition
0049 Start the engine
% If
th eke y does not belong totheve hicle, it
can still be turned in the ignition loc k.How‐
eve r,th e ignition will not be switched on. The
engine cann otbe star ted. #
Insert theke y into the ignition lock in position
005A and turn it tothe desired position. Ru
nning-in no tes Pr
otect the engine during thefirs t1, 500 km by:
R driving at varying road and engine speeds.
R shift tothe next highest gear at theve ry lat‐
est when the needle reaches the last third
before there d area in there v counter.
R avoiding stre ss on theve hicle such as driving
at full thro ttle.
R not shi fting manually toa lo werge ar to brake.
R afte r1, 500 km, gradually increasing the
engine speed and accelerating theve hicle up
to full speed.
R vehicles with automatic transmission: not
depressing the accelerator pedal be yond the
pressure point (kickdown).
This also applies if the engine or parts of the driv‐
et ra in ha vebeen replaced.
Also obser vethefo llowing running-in no tes:
R Afterth eve hicle has been delivered or af ter
re pairs, the sensor sy stem of some driving
sy stems and driving saf ety sy stems adjusts
itself automatically af terth eve hicle has been
driven a cer tain dis tance. Full sy stem ef fec‐
tiveness is not reached until the end of this
te ach-in process.
R New and replaced brakepads, brake disks and
tyres only reach their optimal braking ef fect
and traction af ter appro ximately 10 0 km. 13 6
Driving and pa rking

Un
tilthen, compensate forth ere duced brak‐
ing ef fect by applying greater pressure tothe
brake pedal. Driving tips
Note
s on driving &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Ensure floor mats and carpets cannot
slip and pr ovide suf ficient room forthe
pedals. #
Do not lay multiple floor mats or carpets
on top of one ano ther. &
WARNING Risk of accident due toincor‐
re ct foot we ar
Incor rect foot we ar includes, forex ample:
R shoes with plat form soles
R shoes with high heels
R slippers
There is a risk of an accident. #
Alwayswe ar suitable foot we ar so that
yo u can operate the pedals safely. &
WARNING Risk of accident when ignition
switched off due tosteering wheel lock‐
ing
If yo u swit choff the ignition when theve hicle
is stationar y,yo u can no lon gerst eer the
ve hicle. #
Before theve hicle begins toroll, switch
on the ignition todeactivate steering
wheel locking. &
WARNING Risk of accident if the ignition
is switched off while driving
If yo u swit choff the ignition while driving,
saf ety functions are restricted or no longer
av ailable. This may af
fect the po werst eering sy stem
and the brake forc e boosting, forex ample.
Yo u will need touse considerably more force
to steer and brake, forex ample. #
Do not swit choff the ignition while driv‐
ing. &
DANG ER Risk of death caused by
ex haust gases
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Inhaling
th ese exhaust gases is hazardous tohealth
and leads topoisoning. #
Never lea vethe engine or, if present,
th e auxiliary heating running in an
enclosed space wi thout suf ficient venti‐
lation. &
WARNING Risk of skidding and of an
accident due toshifting down on slippery
ro ad sur faces
If yo u shift down on slippery road sur faces to
inc rease the engine braking ef fect, the drive
wheels may lose traction. #
Do not shift down on slippery road sur‐
fa ces toinc rease the engine braking
ef fect. &
DANG ER Risk of fata l injury due topoi‐
sonous exhaust gases
If th eta ilpipe is bloc ked or suf ficient ventila‐
tion is not possible, poisonous exhaust gases
such as carbon monoxide may enter theve hi‐
cle. This is the case when theve hicle
becomes stuck in sn ow,fo rex ample. #
Keep theta ilpipe and the area around
th eve hicle free from snow when the
engine or thest ationary heater are run‐
ning. #
Open a window on the side of theve hi‐
cle facing away from the wind toensure
an adequate supply of fresh air. *
NO
TEDama getothe driv etra in and
engine when pulling away #
Do not warm upthe engine while the
ve hicle is stationar y.Pull away immedi‐
atel y. Driving and pa
rking 137

#
Avoid high engine speeds and driving at
full thro ttle until the engine has reached
its operating temp erature. Note
s on short-distance trips
If th eve hicle is predominantly used in short-dis‐
ta nce driving, a fault in the automatic cleaning
function of the diesel particulate filter can occur.
Due tothis, fuel may also accumulate in the
engine oil and cause engine failure.
During automatic cleaning, extreme lyhot exhaust
ga ses escape from theex haust pipe. Maintain a
dis tance of at least 1 m to other objects, e.g.
par kedve hicles, in order toavoid material dam‐
age.
If yo u main lydrive short dis tances, you should
drive on a mo torw ay or go for a country drive for
20 minutes every500 km. This facilitates the
re ge neration of the diesel particulate filter.
Information about driving abroad
Service
An extensive Mercedes-Benz service is also avail‐
able abroad. Ne vertheless, please remember that
services or spare parts may not be available
immediatel y.The releva nt wo rkshop directories
are available from a Mercedes-Benz Service
Cent re.
Fu el
In some countries, only fuels with an inc reased
sulphur con tent are available.
Uns uitable fuel can cause engine damage. Yo u
can find fur ther information under "Fuel"
(/ page 270).
Ad Blue ®
Ad Blue ®
is not available in suf ficient quality in all
countries. Therefore, check theAd Blue ®
leve l,
particular lybefore driving outside Europe
(/ page 148). Consul t aqualified specialist
wo rkshop for advice.
Yo u can find information about AdBlue ®
in "Oper‐
ating fluids and capacities" (/ page271).
Low beam
In countries in whi chtraf fic drives on the oppo‐
site side of thero ad from the count ryin which
th eve hicle is regis tere d, you will ha vetoswitch
th e headlamps tosymmetrical dipped beam. This
will pr event oncoming traf fic from being dazzled.
Symm etrical dipped beam will no longer illumi‐
nate the edge of the car riag ewa y as far or as
high. Ve
hicles with halogen headlamps:
It is not necessa ryto change the headlamps over
to symmetrical dipped beam. The statutory
requ irements of the count ries in which tra ffic
drives on the opposite side of thero ad from the
country in whi ch theve hicle is regis tere d are also
met without changing over.
Ve hicles with LED headlamps:
Yo u can set the low beam for driving on theright
or left via the on-board computer (/ page189).
Information about transport byrail
Tr ansporting your vehicle byrail may be subject
to cer tain restrictions or requ ire special meas‐
ures tobe take n in some countries due tovarying
tunnel heights and loading standards.
Yo u can obtain information about this from a
Mercedes-Benz Service Cent re.
Information on brakes &
WARNING Risk of accident due tothe
brake sy stem overheating
If yo u lea veyour foot on the brake pedal
when driving, the brake sy stem may overheat.
This increases the braking dis tance and the
brake sy stem may evenfa il. #
Never use the brake pedal as a foot re st. #
Do not depress the brake pedal and the
accelerator pedal at the same time
while driving. *
NO
TECausing wearto the brake linings
by permanently depressing the brake
pedal #
Do not permanently depress the brake
pedal while driving. #
Touse braking ef fect of the engine, shift
to a lo werge ar in good time. Downhill
gradients
On long and steep downhill gradients you should
obse rveth efo llowing instructions:
R invehicles with an automatic transmission,
shift down toshift ranges 2or 1in good time
so that the engine is running at a medium to
high engine speed (/ page143).
R invehicles with a manual transmission, shift
down toa lo werge ar in good time, so that the
engine is running at a medium tohigh engine
speed. 13 8
Driving and pa rking

%
Chan
gethe shift range in good time when
cruise control or the limiter are activated.
Obser vethe driving tips (/ page137).
Yo uth ereby make use of the braking ef fect of the
engine and do not ha vetobrake as of tento main‐
tai nth e speed. This relie vesth e load on the
service brake and pr events the brakes from over‐
heating and wearing tooqu ickl y.
Heavy and light loads
If th e brakes ha vebeen subjected toa heavy
load, do not stop theve hicle immediatel y.Drive
on for a short while. The brakes cool down more
qu ickly in the air flow.
If th e brakes ha vebeen used only moderately,
yo u should occasionally test their ef fectiveness.
To do this, brake more firm ly from a higher speed
while pa ying attention tothe traf fic conditions.
The brakes will grip better as a result.
We tro ad sur faces
If yo u ha vebeen driving for a long time in heavy
ra in without braking, there may be a dela yed
re sponse when youfirs t apply the brakes. This
may also occur af ter driving thro ugh a car wash
or deep water.Yo u must depress the brake pedal
more firm ly. Maintain a grea ter dis tance tothe
ve hicle in front.
While paying attention tothe traf fic conditions,
yo u should brake theve hicle firm lyafte r driving
on a wetro ad sur face or thro ugh a car wash. This
heats the brake disks so that they dry more
qu ickl y,which pr otects them against cor rosion.
Limited braking ef fect on salt-treate dro ads:
R a layer of salt on the brake disks or brakepads
can increase braking dis tances considerably,
or braking may happen on only one side
R maintain an especially large safe dis tance to
th eve hicle in front
To remo vethe la yer of salt:
R apply the brakes from time totime, paying
attention totraf fic conditions
R carefully dep ress the brake pedal at the end
of a journey and af terth est art of a new jour‐
ney
Ne w brake dis ksand brakepads
New brakepads and brake disks only reach their
optimal braking ef fect af ter appro ximately
10 0 km.
Un tilthen, compensate forth ere duced braking
ef fect by applying greater pressure tothe brake
pedal. For saf etyre asons, Mercedes-Benz recom‐ mends
that you on lyha ve brakepads and brake
disks which are appr ovedby Mercedes-Benz
ins talled on your vehicle.
Other brake disks or brakepads may compromise
th e saf ety of your vehicle.
Alw aysre place all brake disks and brakepads on
an axle at the same time. Alw aysfit new brake‐
pads when replacing brake disks.
Information about driving on wetro ads
Note s on aquaplaning
Aq uaplaning can take place once a cer tain
am ount of water has accumulated on thero ad
sur face.
Obser vethefo llowing no tes during heavy precipi‐
ta tion or in conditions in which aquaplaning may
occu r:
R reduce your speed
R avoid tyre ruts
R avoid sudden steering mo vements
R brake carefully
Note s on driving through water on roads
If th e maximum permissible height of thewate r is
exc eeded when ford ing, theve hicle can be dam‐
aged.
Obser vethefo llowing if you must drive thro ugh
wate r:
R thewate r level of standing water may not be
abo vethe lo wer edge of the front bumper
R you may drive no fasterthan walking pace
R vehicles tr avelling in front, or oncoming vehi‐
cles, can create waves which may exceed the
maximum permissible height of thewa ter
The braking ef fect of the brakes is reduced af ter
fo rd ing. Brake carefully while paying attention to
th e traf fic conditions until braking po wer has
been fully restored.
Note s on driving in mountainous areas
Ve hicles with diesel engines: the operating
saf ety of the diesel engine is guaranteed up toan
ele vation of 2,500 m ab ovesea le vel.Yo u may
exc eed this ele vation for a short time, e.g. in
mountainous terrain. Do not drive continuously at
ele vations ab ove2,500 m. Otherwise, you may
damage the diesel engine.
When driving in mountainous areas, no tethat
engine output, and therefore start-off gradeabil‐
ity, will dec rease with inc reasing ele vation. The
ECO start/ stop function is no longer available Driving and parking
13 9

when driving at ele
vations higher than 2,500 m
abo vesea le vel. Obser vethe no tes on braking on
downhill gradients (/ page138).
The ma ximum permissible trailer loads are valid
fo r journe ysat ele vations up to1,000 m abo ve
sea le vel with gradients up to12% (/ page277). ECO
start/s top function Ope
ration of the ECO start/s top function &
WARNING Risk of accident and inju ry
due toautomatic engine starting
If th e engine was switched off automatically
and youth en get out, it star ted again auto‐
maticall y.The vehicle could pull away. #
Before leaving theve hicle,alw ays switch
off the ignition and secure theve hicle
against rolling away. Displ
aying the ECO start/ stop function in the
instrument clus ter:
R 00D6 : The ECO start/ stop function opera‐
tional.
R 00D5: Not all on vehicle conditions for an
automatic engine stop are met.
% Depending on the engine, the00D6 symbol
fi rs t appears du ring the automatic engine
st op or during the journe y.
If all theve hicle conditions for an automatic
engine stop are met, the engine will be automati‐
cally switched off:
R Vehicles with manual transmission: you
decelerate theve hicle toa lo wer speed, then
engage neutral 005Cand then release the
clutch pedal.
R Vehicles with automatic transmission: you
st op theve hicle in transmission position 005B
or 005C.
The engine restarts automatically in thefo llowing
cases:
R Vehicles with manual transmission: Yo u
depress the clutch pedal.
R Vehicles with automatic transmission: Yo u
re lease the brake pedal in transmission posi‐
tion 005Band with the HOLD function deactiva‐
te d.
R Vehicles with automatic transmission: Yo u
select transmission position 005Bor005E. R
You depress the accelera tor pedal.
R Ave hicle automatic engine start is required.
If th e engine was switched off bythe ECO start/
st op function and one of the doors is opened, the
engine will automatically start.
Swit ching the ECO start/s top function off/on #
Press the00D6 button on the cent reconsole.
When the indicator lamp in the00D6 button
lights up, the ECO start/ stop function is acti‐
va ted. Fu
nction of the ECO display The ECO display summarises
your driving charac‐
te rist ics from thest art of the journey toits com‐
pletion and assists you in achieving the most eco‐
nomical driving style. If you inter rupt your trip
and swit choff the ignition for longer than four
hours, the ECO display values will automatically
be reset.
Yo u can influence consum ption as follo ws:
R Anticipate road and traf fic conditions.
R Drive in drive program ;if it is available;
ot herwise, in drive program A
(/ page 145).
R Follow thege arshift recommendations. The inner segment lights up green and
the outer
segment fills up:
R 1Moderate acceleration
R 2Gentle deceleration and rolling
R 3Consis tent speed
The inner segment is gr eyand the outer segment
em pties:
R 1Sporty acceleration
R 2Heavy braking
R 3Speed fluctuations 14 0
Driving and pa rking

Yo
u are driving economically if the edge of the
ECO displ aylights up and theth re e outer seg‐
ments are comple tely full at the same time.
The additional range achi eved as a result of your
driving style in comparison with a driver with a
ve ry sporty driving style is shown under Bonus
from start. The range displ ayed does not indicate
a fixe dre duction in consum ption. Ac
tivating ECO display On-board computer
4 00E2 5
Trip #
Select ECO display.
The multifunction displ aywill show the ECO
displa y. Manual transmission
Using
thege arshift le ver *
NO
TEDama getothe engine and trans‐
mission byshifting toage ar that is too
low #
When changing between gears 004Band
004C push thege arshift le verto theright. #
Do not shift down at high speeds. *
NO
TEDama getothe transmission by
shifting toreve rsege ar 005E while theve hi‐
cle is in motion #
Only shift into reve rsege ar 005E when the
ve hicle is stationar y. *
NO
TEDama getothe coupling due to
improper use Holding
theve hicle on inclines with a slipping
coupling can damage it. #
Do not allow the coupling toslip in
order tohold theve hicle on inclines. 005E
Reversege ar
0047 -004C
Forw ard gears
7 Reversege ar pull ring
005C Neutral #
Fully depress the clutch pedal and shift the
ge arshift le verto the desired position. Gearshift
recommendation The
gearshift recommendations assist you in
adopting an economical driving style. Depending
on the equipment, this will appear at theto p or
bottom of the multifunction displa y. #
Ifge arshift recommendation 1appea rs,
shift tothere commended gear.
% In
vehicles with an ECO start/ stop function,
a ge arshift recommendation toswitch toneu‐
tral 005Cwill be displ ayed as well. Driving and parking
141