2021 MERCEDES-BENZ V-CLASS MPV Owners Manual

R
the SIM card used is not compatible with the
network available
R a mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia sy stem supports calls in HD
Vo ice ®
for impr oved speech quality. A requ ire‐
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person you
are calling support HD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may fluctuate.
Fu rther information can be obtained from a
Mercedes-Benz service centre or at: https://
www.mercedes-benz-mobile.com/
Te lephone menu overview 1
Blue tooth ®
device name of the cur rently con‐
nected mobile phone/the mobile phones
2 Bluetoo th®
device name of the cur rently con‐
nected mobile phone/the mobile phones
(two phone mode)
3 Battery status of the connected mobile
phone
4 Signal stre ngth of the mobile phone network
5 Options
6 Device manager
7 Messages
8 Nume rical pad
9 Contact search Te
lephony operating modes overview
Depending on the equipment, thefo llowing tele‐
phone operating modes are available:
R One mobile phone is connec tedto the multi‐
media sy stem via Blue tooth®
.
R Two mobile phones are connected with the
multimedia sy stem via Blue tooth®
(two phone
mode).
- You can use all the functions of the multi‐
media sy stem with the mobile phone in
th efo re ground.
- You can receive incoming calls and mes‐
sages with th e mobile phone in the back‐
ground. 206
MBUX multimedia sy stem

Yo
u can inter change the mobile phone in
th efo re ground and bac kground.
Connecting a mobile phone
Re quirements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating instruc‐
tions).
R Blue tooth ®
is activated on the multimedia
sy stem.
Multimedia sy stem:
4 © 5
Phone
Sear ching for a mobile phone #
Select í. #
Select Connect new device.
Connecting a mobile phone
Auth orisation follo ws using secure simple pairing. #
Select a mobile phone.
A code is displ ayed in the multimedia sy stem
and on the mobile phone. #
If bo thcodes match, confirm the code on the
mobile phone.
Fu nctions in theTe lephony menu
The functions available in theTe lephony menu
include thefo llowing:
R Making calls, e.g.:
- R Accepting a call
- k End call
- i Create conferen. call
- Accepting or rejecting a waiting call
R Managing con tacts, e.g.:
- Downloading mobile phone contacts
- Editing thefo rm at of a con tact's name
- Saving contacts in theve hicle
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new messa ge Overview of Smartphone Integ
ration
Wi th Smartphone Integration, you can use cer tain
functions on your mobile phone via the multime‐
dia sy stem displa y.
Only one mobile phone at a time can be connec‐
te d via Smartphone Integration tothe multimedia
sy stem. Also for use with two phone mode with smartphone integration, only one additional
mobile phone can be connected using Blue
tooth®
with the multimedia sy stem.
The full range of functions for Smartphone Inte‐
gration is only possible with an Internet connec‐
tion. The appro priate application must be down‐
loaded on the mobile phone touse Smartphone
In te gration. The mobile phone must be switched
on and connected toa USB port with theç
symbol on the multimedia sy stem using a suita‐
ble cable.
Apps for Smartphone Integration
R Apple CarPlay ®
R Android Auto
Yo u can start Apple CarPlay ®
or Android Auto
using theApps menu.
Alternative: If an application is active via Smart‐
phone Integration (e.g. when music is being
pla yed or route guidance is active), you can call
up the active application using the| orz
or 002B application buttons
Yo u can end Smartphone In tegr ation bydiscon‐
necting the connecting cable between the mobile
phone and multimedia sy stem.
% Mercedes-Benz
recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y.
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is randomly gener‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 200). MBUX multimedia sy
stem 207

The
following vehicle status data is transmitted:
R The transmission position engaged
R The distinction between par ked, standstill,
ro lling and driving
R The day/night mode of the instrument clus ter
The transfer of this data is used toalter how con‐
te nt is displ ayed tocor respond tothe driving sit‐
uation.
The following position data is transmitted:
R Coordinates
R Speed R
Compass direction
R Accele ration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). We
b br owser overview
The web br owser is launched on the home screen
af te r selecting Mercedes PRO & Apps or
Mercedes me & Apps viaz Browser. 1
URL entry
2 Bookmar ks
3 Web page, back
4 Web page, forw ards
5 Torefresh/s top
6 Options
% Some functions are countr
y-dependent.
% We
bsites cann otbe shown while theve hicle
is in motion. Ra
dio and media Overview of the symbols and functions in the media menu
Symbo
lD esignation Function
00D0 Pla
yS electtostart or continue playbac k.
00CF Pa
use Selecttopause the playbac k. 208
MBUX multimedia sy stem

Symbol
DesignationFunction
: Repeat a trac kS electtorepeat the cur rent track or the
active playlist.
R Select once: the active pla ylist is
re peated.
R Select twice: the cur rent track is
re peated.
R Select thre e times: the function is
deactivated.
9 Random play backS electtoplay the trac ksinrandom order.
00F5 /00F6 Skip
forw ards/bac kS electtoskip tothe next or tothe pr evi‐
ous trac k.
f OptionsSelecttoshow additional options.
5 CategoriesSelecttoshow or sear ch through available
categories (e.g. playback lists, albums,
artists, etc.).
00D3 Sea
rchS electtosear chinthe active menu. Yo u
can sea rchfo r artists or genres, forex am‐
ple.
Z SettingsS electtomake settings.
© HomeSelecttoreturn tothe home screen.
0043 Fu
ll screen Selecttoswitch tofull screen mode. The
following functions and settings are available
in the Media menu:
R Connect extern al data car riers tothe multi‐
media sy stem (e.g. via USB or Blue tooth ®
)
R Playback of audio or video files Au
thorising Blu etoo th®
audio equipment for
media playba ck Requ
irements:
R Blue tooth ®
is activated on the multimedia
sy stem and audio equipment .
R The audio equipment supports the Blue tooth®
audio profiles A2DP and AVRC P.
R The audio equipment is "visible" forot her
devices. Multimedia sy
stem:
4 © 5
Media 5
Bluetooth 5
00A5
Using Blue tooth®
Au dio, you can play back music
fi les via the MBUX multimedia sy stem from an
ex tern al data storage medium, e.g. your smart‐
phone. #
Toplay back audio files using the multimedia
sy stem, authorise theex tern al data storage
medium on the MBUX multimedia sy stem.
Au thorising a new Blu etoo th®
audio device #
Select Connect new device. #
Select an audio device.
Auth orisation starts. A code is displa yed on
th e multimedia sy stem and on the mobile
phone. #
Ifth e codes are identical, confirm on the
audio equipment. MBUX multimedia sy
stem 209

#
Select Only as Bluetooth audio device .
The Blu etoo th®
audio equipment is connec ted
with the multimedia sy stem.
Connecting pr eviously authorised Blue tooth ®
audio equipment #
Select a Blue tooth®
audio device from the
list.
The connection is es tablished. Overview of
the symbols and functions in thera dio menu Symbo
lD esignationFunction
© HomeSelecttoreturn tothe home screen.
j Messaging Select tocall up messaging.
00F5/00F6 Skip
forw ards/
back Select
toskip tothe next or tothe pr evious station.
Z SettingsS electtoshow fur ther options. Settings can be made to
th efo llowing additional functions, forex ample:
R Navigation and traf fic announcements
R Frequency fix function
R Radio additional text
R Emergency warnings
The setting options are countr y-dependent.
2 Full screen Select toswitch totheDA B slide sho w.
This function is not available in all countries.
0063 Silent function Select
toswitch off the sound.
0074 St
ore radio sta‐
tions Select
tosave ast ation in the presets.
4 Station lis tS electtodisplay thest ation list.
ª Search Selecttobrows eth e active menu, forex ample, byartist
or genre. Ad
ditional functions of TuneIn radio
% A
relatively lar gevolume of data can be
transmitte d when using TuneIn Radio. 210
MBUX multimedia sy stem

Symbol
DesignationFunction
Z SettingsThefollowing additional set‐
tings are available in theTu neIn
Ra dio menu:
R Selecting stre am
R Logging on toor out of the
Tu neIn account
ß Favourites Select during playbacktosave
th est ation cur rently set as a
fa vo urite.
6/ 8 Play/Pause Selecttostart, stop or continue
playbac k.
5 Tobrows eS electtochoose a category
and then a radio station. Depending on
the frequency band selected, dif‐
fe re nt functions are available to you.
Select the desired frequency band in thera dio
menu head runner. Sound settings
Overview of functions in the Sound menu
The sound sy
stem is available for all functions in
th era dio and media modes. The settings, for
ex ample forth e equaliser, ef fect the playback of
all media sources.
The following functions are available:
R Equaliser:
- Treble, mid-range and bass
R Balance and fader
R Volume:
- Automatic volume adjustment MBUX multimedia sy
stem 211

Note
s on loading guidelines &
DANG ER Risk of exhaust gas poisoning
Combustion engines emit poisonous exhaust
ga ses such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if theta il‐
gate is open when the engine is running,
especially if theve hicle is in motion. #
Always switch off the engine before
opening theta ilgate. #
Never drive with theta ilgate open. &
WARNING Risk of injury from unsecured
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R luggage or loads
R seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
exc eptional case
There is a risk of injur y,particularly in the
ev ent of braking manoeuvres or abrupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr avelling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of accident due toincor‐
re ctly positioned load
The centre of gr avity of the load can be too
high and/or toofa rto wa rdsth ere ar.
This can significantly impair handling as well
as steering and braking characteristics. #
Always make sure that the cent reof
gr av ity of the load is between the axles
and as low as possible near there ar
axle. &
WARNING Risk of accident due to
exc eeding the permissible wheel/axle
loads or the gross vehicle weight
The driving characteristics, as well as steering
and braking, may be greatly impaired. Over‐
loaded tyres may overheat and bur stas a
consequence. #
When transpo rting a load, alw ays
obser vethe permissible wheel loads,
axle loads and the maximum permissi‐
ble gross mass forth eve hicle (including
occupants). &
WARNING Risk of injury if unsuitable
climbing aids are used
In theev ent that you use openings in the
bodywork or attachments as steps, you
could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing
aids, e.g. a suitable ladder. *
NO
TEDama gecaused bythe use of
openings in the bodywork or de tach able
part as a step Using
the lo wer guide of the sliding door (car‐
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. If
yo u are using a roof luggage rack , please no te
th e maximum roof load and the maximum load
capacity of thero of luggage rack ( /page 278).
The handling characteristics of your vehicle are
dependent on the load distribution.
Therefore, please obser vethefo llowing no tes
when loading:
R the load must not pr otru de abo vethe upper
edge of the seat backrests.
R if possible, alw ays transport the load in the
load compartment.
R fastenthe load tothe tie-down eyes and dis‐
tribute the load evenly among them. 212
Transporting

R
ifav ailable, use a load pr otection net to
secure the load (/ page216).
R use tie-down eyes and fastening components
which are suitable forth ewe ight and size of
th e load.
Obser vethe operating instructions of the manu‐
fa cturer when using load secu ring aids or lashing
material and the no tes on their expiration dates.
In thefo llowing cases, load securing aids or lash‐
ing materials are wornout, should not be used
and must be replaced:
R there is missing or illegible identification
R there is cord breakage or damage toload-
bearing seams or other traces of cracking
R there are cuts, holes, deformations, crushed
areas or other damage
R there is damage tocla mp ing elements or fas‐
te ners
If th e luggage compartment floor or loading area
are damaged in theeve nt of an accident, ha ve
th e tie-down eyes and the lashing material
ch ecked at a specialist workshop.
Even if you adhere toall the loading guidelines,
an increased load increases therisk of injury in
th eeve nt of an accident.
Before loading
Check and, when necessa ry, adjust the tyre pres‐
sure (/ page 250).
When loading
Obser vethefo llowing when loading theve hicle:
R Neverex ceed the permissible axle load or the
ve hicle's permissible gross mass.
The vehicle's kerb we ight is inc reased if
accesso ries or optional equipment are fitted.
This reduces the maximum pa yload.
R Obser vethe no tes on load distribution
(/ page 213).
R Obse rveth e no tes on load securing
(/ page 214) and the legal requ irements of
th e count ryin which you are cur rently driving.
R Obser vethe information on the car rier sys‐
te ms (/ page219). Af
ter loading
Obser vethefo llowing af ter loading theve hicle:
R Check that the luggage and/or load is secure
before everyjou rney and at regular inter vals
on long trips.
R Close all doors and theta ilgate.
R Adjust thera nge of the headlamps according
to theve hicle load (/ page106).
R Adjust the tyre pressure according tothe
ve hicle load (/ page 250).
R Adapt your driving style according totheve hi‐
cle load. Load distribution
* NO
TEDama getothefloor co vering due
to une ven loading Excessive point loading on
the load compart‐
ment floor or on the load area can negatively
af fect the driving characteristics and could
damage thefloor co vering. #
Distribute the load evenly. When doing
so, ensure that theove rall centre of
gr av ity of the load is alw ays as low and
close tothe cent reas possible and
between the axles near there ar axle. Obse
rveth efo llowing no tes:
R Always transport loads in the load compart‐
ment and with the seat backrests folded up
and proper lyloc ked in position.
R Always place the load against the front or rear
seat backrests.
R Movelarge and heavy loads as far as possible
to wa rdsth e front of theve hicle in the direc‐
tion of tra vel, against the front or rear seats.
St ow loads flush with there ar or front seats.
R Additionally secure the load with suitable load
securing aids or lashing material.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R Transport loads behind seats that are not
occupied.
R Ifth ere ar ben chseat is not occupied, insert
th e seat belts crosswise into the seat belt
buckle of the opposite seat belt. Tr
ansporting 213