2020 MERCEDES-BENZ SPRINTER MY20 with 7” or 10” screen with Nav and SXM Operator’s Manual

Contacts
Information about
the contacts menu
The con tacts menu contains all contacts from
ex isting data sources, e.g. mobile phone or data
st orage medium.
Depending on the data source, you ha vethefo l‐
lowing number of con tacts:
R Perm anently sa ved con tacts: 3,000 entries
R Contacts loaded from the mobile phone:
5,000 entri es per mobile phone
Fr om the contacts menu, you can per form thefo l‐
lowing actions:
R Make a call, forex ample call a con tact
(/ page 248)
R Navigation (/ page 221)
R Compose messa ges (/ page 250)
R Additional options (/ page248)
If a mobile phone is connected tothe multimedia
sy stem (/ page243) and automatic calli ng up
(/ page 247) is ac tivated, the mobile phone's
contacts are displa yed in the address book.
The multimedia sy stem can show suggestions
based on frequently used contacts as well as
incoming and outgoing calls (/ page 204).
These are shown at theto p of the contact list.
Downloading mobile phone contacts
Multimedia sy stem:
4 © 5
Phone 5

5 Z #
Select Contacts & Recent Calls.
Au tomatically #
Toswitch on Synchronize Contacts Automati-
cally: activate the display button.
Manually #
Toswitch off Synchronize Contacts Automati-
cally: deactivate the display button. #
Select Synchronize Contacts.
Calling up contacts
Multimedia sy stem:
4 © 5
Phone 5
g
The following options can be used tosear chfor
contacts:
R searching byinitials
R sear ching byname
R searching byphone number #
Ente rch aracters into the sear chfield. #
Select the contact.
De tails forth e contact are shown.
A contact can contain thefo llowing de tails:
R Phone numbe rs
Te lephone numbe rscan be sa ved as global
fa vo rite s (/ page 204).
R Navigation addre sses
R Geo-coordinates
R Internet address
R E-mail addresses
R Relation (if set)
R Information on messenger services
Editing thefo rm at of a contact's name
Multimedia sy stem:
4 © 5
Phone 5
Z #
Select General . #
Select Name Format .
The following options are available:
R Last Name, First Name
R Last Name First Name
R First Name Last Name #
Select an option.
Overview of importing contacts
Contacts from various sources Source
Requirements:
ò USB device The USB device is
connected with the
USB port.
ñ Bluetooth ®
con‐
nection If
th e sending of
vCards via Blue tooth®
is suppor ted, vCards
can be received on
mobile phones or net‐
boo ks,fo rex ample.
Blue tooth ®
is activa‐
te d in the multimedia
sy stem and on the
re spective device (see
th e manufacturer's
operating instruc‐
tions). MBUX multimedia sy
stem 247

Importing contacts into
the contacts menu
Multimedia sy stem:
4 © 5
Phone 5
Z
5 Import Contacts #
Select a mobile phone , from
which the contacts should be impor ted. #
Select an option.
Saving a mobile phone contact
Multimedia sy stem:
4 © 5
Phone 5
g #
Select ó0048inthe line of the mobile
phone contact. #
Select 0062. #
Select Save to Vehicle . #
Select Yes.
The contact sa ved in the multimedia sy stem
is identified bytheq symbol.
Calling a contact
Multimedia sy stem:
4 © 5
Phone 5
g #
Select ªSearch for Contacts. #
Ente rch aracters into the sear chfield. #
Select the contact. #
Select thete lephone numbe r.
The number is dialed.
Selecting fur ther options in the contacts
menu
Multimedia sy stem:
4 © 5
Phone 5
g #
Select 0048inthe line of the contact. #
Select 0062.
Depending on thestored data, thefo llowing
options are available:
R Add Voice Tag /Delete Voice Tag
R Set Relationship /Delete Relationship
R Send DTMF Tones (for a number with DTMF
to nes)
The function is available when a call is active. #
Select an option.
Selecting options for sug gestions in the con‐
tacts menu
Re quirements: R
A profile has been created (/ page 202).
R The Allow Contact Suggestions setting is
switched on (/ page 204).
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select Vinthe line of a sugges ted con‐
ta ct.
The following options are available:
R Save as Favorite
The suggestions are sa ved as global favo r‐
ites and do appear on the home screen.
R No Longer Suggest #
Select an option.
Deleting contacts
Re quirements:
R The con tacts are sa ved in theve hicle.
R Todele tean individual con tact, this has been
impor ted manually into theve hicle.
Multimedia sy stem:
4 © 5
Phone
Deleting all contacts #
Select Z. #
Select General . #
Select Delete Contacts. #
Select an option.
Deleting a contact #
Select g. #
Select 0048inthe line of the contact. #
Select 0062. #
Select Delete Contact. #
Select Yes.
Saving a contact as a favo rite
Multimedia sy stem:
4 © 5
Phone 5
0074 Add Favorites #
Select a contact. #
Select 0048inthe line of the contact. #
Select thete lephone numbe r.
The contact is stored as a favo rite inthete le‐
phone menu overview. 248
MBUX multimedia sy stem

Deleting
favo rite s in thete lephone menu
ove rview
Multimedia sy stem:
4 © #
Select a favo rite inthete lephone menu over‐
view (/ page248). #
Press and hold thefa vo rite. #
Select Delete. #
Select Yes.
Deleting all favo rites #
Tap on © inthe media displa y. #
Select Phone. #
Select Z. #
Select the connected phone. #
Select Contacts & Recent Calls. #
Select Do you want to delete all favorites? .#
Select Yes. Call list
Overview of
the call list
Depending on whe ther your mobile phone sup‐
ports the PBAP Blue tooth®
profile or not, this can
ha ve differe nt ef fects on the presentation and
functions of the call list.
If th e PBAP Blue tooth ®
profile is suppor ted, the
ef fects are as follo ws:
R The call lists from the mobile phone are dis‐
pla yed in the multimedia sy stem.
R When connecting the mobile phone, you may
ha ve toconfirm the connection forth e PBAP
Blue tooth ®
profile.
If th e PBAP Blue tooth ®
profile is not suppor ted,
th e ef fects are as follo ws:
R The multimedia sy stem generates a call li st
independently as soon as calls are made in
th eve hicle.
R The call list is not synchronized with the call
lists in the mobile phone.
The multimedia sy stem can show suggestions
based on frequently used contacts as well as
incoming and outgoing calls (/ page 204).
These are shown at theto p of the call list. Making a call from
the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select an entry.
The call is made.
Calling up additional options in the call list
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
For pr eviously stored contacts: select 0048in
th e line of an entry.
The sear chresults are displa yed. #
For contacts who ha venot been stored:
select i.
Selecting options for sug gestions in the call
list
Re quirements:
R A profile has been created (/ page 202).
R The Allow Contact Suggestions setting is
switched on (/ page 204).
Multimedia sy stem:
4 © 5
Phone #
Select +Recent Calls. #
Select Vinthe line of a sugges ted ent ry.
The following options are available:
R Save as Favorite
R No Longer Suggest #
Select an option.
Deleting the call list
Multimedia sy stem:
4 © 5
Phone 5

5 Z #
Select Contacts & Recent Calls. #
Select Delete Recent Calls. #
Select Yes.
% This function is only
available if your mobile
does not suppo rtthe PBAP Blue tooth®
pro‐
fi le. Te
xt messages Overview of
the messaging functions
In the messages menu you can receive and send
te xt messa ges. MBUX multimedia sy
stem 249

If
th e connected mobile phone supports the Blue‐
tooth ®
MAP profile, the message function can be
used on the multimedia sy stem.
Yo u can obtain fur ther information about settings
and suppor ted functions of Blue tooth ®
-capable
mobile phones from an au thorized Mercedes-
Benz Center or at: https://www.mercedes-benz-
mobile.com/
Some mobile phones requ ire fur ther settings
af te r being connected tothe multimedia sy stem
(see manufacturer's operating instructions).
Setting the message display
Multimedia sy stem:
4 © 5
Phone 5

5 Z #
Select Message Display .
The following options are available:
R All Messages
R New and Unread Messages
R Messages While Driving
R Off(the message function is no lon ger
av ailable.) #
Select a setting.
Re ading messages
Multimedia sy stem:
4 © 5
Phone 5

5 l
Using there ad-aloud function #
Select a contact. #
Select ¬read aloud.
The message is read aloud.
Dictating and sending a new message
Re quirements:
R There is an Internet connection.
Multimedia sy stem:
4 © 5
Phone 5

5 l #
Select a new message r.
Ad ding a recipient #
Select 0074. #
Select a con tact.
Dictating text #
Select p.
The dictating function is star ted. #
Say the message.
Af terth evo ice message has been processed,
it is shown as text.
Sending a message #
Select Send.
% When
theve hicle is stationary you can use
th eke yboard towrite a message. No In tern et
connection is requ ired touse theke yboard.
Re plying toa message in the messaging his‐
to ry
Multimedia sy stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Select p.
The dictating function is star ted. #
Say the message.
Af terth evo ice message has been processed,
it is shown as text. #
Select Send.
Using message templates
Multimedia sy stem:
4 © 5
Phone 5

5 l
Using a template as a new messa ge #
Select rtowrite a new message. #
Add a recipient using 0074. #
Select a temp late 0.
Answering a messa gewith a template #
Select a message sequence with a con tact. #
Select theª symbol. #
Select a temp late 0.
Fo rw arding a message
Multimedia sy stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Press and hold on a message. #
Toforw ard a message: selectForward. 250
MBUX multimedia sy stem

Calling a message sender
Multimedia sy
stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Select 0062. #
Select Call.
Using telephone numbers or URLs from a text
message
Re quirements:
R An Internet connection is available tocall up
a URL.
Multimedia sy stem:
4 © 5
Phone 5

5 l
A message list is shown. #
Select 0048nexttoa con tact.
The messaging his tory with the contact is
opened. #
Select a telephone number or a URL in the
message.
If a URL is selected thewe b br ows er opens.
If a telephone number is selec tedth efo llow‐
ing options are available:
R Call
R Write New Text Message #
Select an option.
Deleting a message
Multimedia sy stem:
4 © 5
Phone 5

5 l #
Select a contact. #
Press and hold on a message. #
Todel eteth e message: selectDelete. Apple CarPlay
® Overview of Apple CarPlay
® &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay ®
. They are oper‐
ated using theto uchsc reen, Touch Control or the
Siri ®
vo ice-operated control sy stem. You can acti‐
va te thevo ice-operated control sy stem bypress‐
ing and holding the£ button on the multifunc‐
tion steering wheel.
When using Apple CarPlay ®
via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be operated via theVo ice Cont rol Sy stem
(/ page 184).
Only one mobile phone at a time can be connec‐
te d via Apple CarPlay ®
to the multimedia sy stem.
Also for use of Apple CarPlay ®
with two phone
mode, only one additional mobile phone can be
connected using Blue tooth®
with the multimedia
sy stem.
The availability of Apple CarPlay ®
may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it.
Apple CarPlay ®
is a regis tere d trademark of
Apple Inc.
Information on Apple CarPlay ®
When Apple CarPlay ®
is being used, the iPod ®
media source is not available forth ere spective
iPhone ®
. MBUX multimedia sy
stem 251

Only one
route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting an iPhone ®
via Apple CarPlay ®
Requ irements:
R The cur rent version of your device's operating
sy stem is being used (see the manufacturer's
operating instructions).
R The full range of functions for Apple CarPlay ®
is only available with an In tern et connection.
R The iPhone ®
is connected tothe multimedia
sy stem via the USB port çusing a suita‐
ble cable (/ page 262).
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay
5 Start Apple CarPlay #
Alternative: If an Apple CarPlay ®
application
is active (e.g. when music is being pla yed or
ro ute guidance is active), you can call up the
active application using the|, zor
002B application buttons (/ page 201).
Ac cepting/rejecting the data pr otection pro‐
visions
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & Start.
Exiting Apple CarPlay ®#
Press the00E2 button.
% Apple CarPlay ®
starts automatically when the
iPhone ®
is connec ted with the sy stem using
a cable. If Apple CarPlay ®
wa s not displa yed
in thefo re ground be fore disconnecting, the
application starts in the bac kground when
re connected. You can call up Apple CarPlay ®
in the main menu.
Calling up Apple CarPlay ®
sound settings
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z #
Select sound settings. Setting control of
the application but tons
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Apple CarPlay 5
Z
5 General #
Toswitch on Control via Application Buttons:
activate the display button. #
Toswitch off Control via Application Buttons:
deactivate the display button.
Ending Apple CarPlay ® #
Toend the connection of Apple Car‐
Play ®
(cable): disconnect the connection via
th e connecting cable between the iPhone ®
and multimedia sy stem.
% Mercedes-Benz
recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Android
Auto Android
Autoove rview &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
Mobile phone functions can be used with Android
Au tousing the Android operating sy stem on the
multimedia sy stem. It is operated using the
to uchsc reen or thevo ice-operated control sys‐
te m. You can activate thevo ice-opera ted control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via theVo ice Cont rol Sy stem
(/ page 184). 252
MBUX multimedia sy stem

Only one mobile phone at a time can be connec‐
te d via Android Auto to the multimedia sy stem.
This also applies totwo phone mode.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and content connected to
it.
Information on Android Auto
While using Android Auto,va rious functions of
th e multimedia sy stem, forex ample the media
source Blue tooth®
audio, are not available.
On lyone route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting a mobile phone via Android Auto
Requ irements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
(/ page 243).
If th ere was no prior Internet connection, this
is es tablished with the use of the mobile
phone with Android Auto.
R The mobile phone is connected tothe multi‐
media sy stem via the USB port çusing a
suitable cable (/ page 262).
R There is an Internet connection forth e full
ra nge of functions for Android Auto.
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Android Auto
5 Start Android Auto #
Alternative: If Android Autois active (e.g.
when music is being pla yed or the navigation
sy stem is being used), you can call up the
application using the|, zor002B
buttons (/ page 201).
% The
firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons. Ac
cepting/rejecting the data pr otection pro‐
visions
A message with the data pr otection pr ovisions
appears. #
Select Accept & Start.
% The
firs t acti vation of Android Autoon the
multimedia sy stem must be car ried out when
th eve hicle is stationary for saf etyre asons.
Exiting Android Auto #
Press the00E2 button.
% Android
Autostarts automatically when the
mobile phone is connected with the sy stem
using a cable. If Android Autowa s not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up Android
Au tointhe main menu.
Calling up the Android Autosound settings
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Android Auto 5
Z #
Select sound settings.
Setting control of the application but tons
Multimedia sy stem:
4 © 5
Mercedes PRO & Apps
5 Smartphone 5
Android Auto 5
Z
5 General #
Toswitch on Control via Application Buttons:
activate the display button. #
Toswitch off Control via Application Buttons:
deactivate the display button.
Ending Android Auto #
Disconnect the connecting cable between the
mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ® Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible. MBUX multimedia sy
stem 253

The
following sy stem information is transmit ted:
R software release of the multimedia sy stem
R system ID (anonymized)
The transfer of this data is used tooptimize com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is randomly gener‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page215).
The following vehicle status data is transmit ted:
R transmission position engaged
R distinction between par ked, standstill, rolling
and driving
R day/night mode of the instrument clus ter
The transfer of this data is used toalter how con‐
te nt is displ ayed tocor respond tothe driving sit‐
uation.
The following position data is transmitte d:
R coordinates
R speed
R compass direction
R acceleration direction
This data is only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad and traf
fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating mobile communication equipment in
th eve hicle.
Depending on theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Ve
hicles with a communication module:
Internet use including Mercedes PRO connect
services and data roaming (/ page 254).
The availability of Mercedes PRO connect is
countr y-dependent. You can check theav aila‐
bility of Mercedes PRO in your country at the
fo llowing page: http://www.me rcedes.pro
R Ve
hicles without a communication mod‐
ule:
- via Blue tooth®
with a data-enabled mobile
phone (/ page 255)
- viaWi-Fi wi tha data-enabled mobile
phone (/ page 255)
The In tern et functions can only be used toa limi‐
te d degree whilst driving.
Internet function via the communication
module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card. 254
MBUX multimedia sy stem