2020 MERCEDES-BENZ SPRINTER MY20 with 7” or 10” screen with Nav and SXM Operator’s Manual

Vo
ice command Colloquial example Function
Read out station list I would like to listen to the station list, pleaseTo
listento the names of all receivable stations
Read out radio station
list Please read out the
radio programTo
have the list of available stations forth e cur‐
re ntly selected radio application read aloud
Traffic announce-
ments on I would like to switch
on the traffic
announcement To
switch on traf fic announcements
Traffic announce-
ments off I would like to switch
off the traffic
announcementTo
switch off traf fic announcements
Radio info on I want you to turn on
additional radio sta-
tion textTo
switch on information about the cur rent sta‐
tion
Radio info off I want you to turn off
additional radio sta-
tion textTo
switch off information about the cur rent sta‐
tion Overview of media pla
yervo ice commands Media pla
yervo ice commands can also be used
when the media pla yer application runs in the
bac kground and ano ther application is visible in
th efo re ground. The following list of fers just a small selection of
the possible media pla yervo ice
commands. You will receive additional sug ges‐
tions if you say "Help for media" or"Help for
player" .
Media pla yervo ice commands Vo
ice command Colloquial example Function
Play artists/composers/
music genres> Play "Hey Jude"
The names of all
available trac ks, albums, artists,
composers or genres are acce pted during the
sear ch. In the case of a clear sear chresult the
track found is pla yed back immediately.
Play track Play song "So What" The
available trac ksare pla yed bac k.
Play album Play album "A Night at the Opera"The
available albums are pla yed bac k.
Play artist Iwant to listen to the
artist "Madonna" The
available artists are pla yed bac k.
Play composer poser> I'd like to hear the
composer "Ludwig van
Beethoven"The
available compose rsare pla yed bac k.
Play music genre
I'd like to hear the
music genre "Rock"The
available music genres are pl ayed bac k. Vo
ice Cont rol Sy stem 191

Vo
ice command Colloquial example Function
Search for track
I would like to search
for the song "Sailing"The names of all
available trac ksare accep ted
during the sear ch. A selection li stappears from
which you can select the desired music. If you
wish toplay all the tra cks in a selection list, say
"Play all trac ks".
Search for album
Search for album "A
Night at the Opera"The names of all
available albums are accep ted
during the sear ch. A selection li stappears from
which you can select the desired music. If you
wish toplay all the tra cks in a selection list, say
"Play all trac ks".
Search for artist
I would like to search
for the artist "Elton
John"The names of all
available artists are accep ted
during the sear ch. A selection li stappears from
which you can select the desired music. If you
wish toplay all the tra cks in a selection list, say
"Play all trac ks".
Search for composer
Search for composer
"Beethoven"The names of all
available compose rsare accep‐
te d during the sear ch. A selection li stappears
from which you can select the desired music. If
yo u wish toplay all the tra cks in a selection list,
say "Play all trac ks".
Search for music
genre Search for music
genre "Pop"The names of all
available music genres are
acce pted during the sear ch. A selection li st
appears from which you can select the desired
music. If you wish toplay all the tra cks in a
selection list, say "Play all trac ks".
Next track Start the next song/
video clip/filmPla
ysback the next tra ck
Previous track Play the last song/ composition/clip againPla
ysback the pr evious track
Repeat this track I'd like to listen to this track againThe cur
rent track is pl ayed back from the begin‐
ning
Play similar music I'd like to hear similar musicSimilar tra
cks are pla yed back
Play random music Play me a random trackRa
ndom trac ksare pla yed back
Random track list on Turn random playback onSwitches on
random mode
Random track list off Switch off shuffle modeSwitches off
random mode
What am I listening to? Which music is cur- rently playing?The information about
the tra ckcur rently pl aying
is read aloud 19 2
Voice Cont rol Sy stem

Overview of message
voice commands Te
xt messa ges can be created, edited and lis‐
te ned tousing the message voice commands.
The following list of fers just a small selection of th
e possible message commands. You will
re ceive additional sug gestions if you say "Help
for messaging" .
Message voice commands Vo
ice command Colloquial example Function
Text message to
I would like to write a
new text to "John
Doe's mobile number"To
crea teate xt messa ge. All address book
names are available.
Text message to
I would like you to
write a new text to
"list entry John Doe"To
write a text messa getothe person called up.
The content of thete xt can be spo ken immedi‐
ately if online voice control has been activated.
Forward text messag eForward text message
to "John Doe" To
forw ard selec ted or open text messa ges.
Read out new text
messages I would like you to
read out the new text
messagesTo
read out new text messa ges.
Read out the last text
message from I would like you to
read out the last text
message from "John
Doe"The last
text messa gefrom the person men‐
tioned is read.
Reply I would like to answer
this text messageTo
reply toa message
Reply in Respond to the SMS in GermanA
reply is made tothe message just read in
ano ther language. Overview of
vehicle voice commands Yo
u can use theve hicle voice commands to
directly call up the cor responding menus forthe
ve hicle settings. The following list of fers just a small selection of
the possible vehicle voice com‐
mands. You will receive additional sug gestions if
yo u say "Help for vehicle settings" or"Help for
vehicle functions".
Ve hicle voice commands Vo
ice command Colloquial example Function
Current speed limit Tell me the maximum permitted speedTo
call up the cur rent speed limit
Outside temperature How cold is it out- side?/How warm is it?To
call up the outside temp erature
Average consumption Read out the average fuel consumptionTo
call up average consu mption
Vehicle data Can you please dis-
play the vehicle data
menu?To
call up vehicle data Vo
ice Cont rol Sy stem 19 3

Vo
ice command Colloquial example Function
Engine data Can I switch to the
motor menu?To
call up engine da ta
Next service Tell me my next
service appointmentTo
call up the next service due date
Range Tell me the current
rangeTo
call up range da ta
Consumptio nO pen the consumption
menu To
call up consu mption settings
Display and styles
menu Go to display and
styles menu settingsTo
show display settings
Assistance menu Show me the driver assistance settingsTo
display assis tance settings
Light menu Switch to the light set-
tingsTo
display light settings 194
Voice Cont rol Sy stem

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support thefo llow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When you log in with a user account tothe
Mercedes PRO por tal or Mercedes me Portal,
th en services and of fers from Mercedes-Benz
Va ns will be available toyou.
Av ailability is countr y-dependent. You can check
th eav ailability of Mercedes PRO in your country
at thefo llowing page: http://www.me rcedes.pro
Yo u can check theav ailability of Mercedes me in
yo ur country at thefo llowing page: http://
www.me rcedes.me
Fo r more information on Mercedes PRO or
Mercedes me contact an authorized Mercedes-
Benz Center or visit the Mercedes PRO Portal or
Mercedes me Portal. Information about Mercedes PRO connect
(Mercedes me connect)
Among stothers, Mercedes PRO connect or
Mercedes me connect pr ovide thefo llowing serv‐
ices:
R Accident and breakdown mana gement
(breakdown assi stance call button or auto‐
matic accident or breakd own de tection) as a
supplement tothe emer gency call sy stem
Use the breakdown assis tance call button in
th eov erhead cont rol panel tomake a call to
th e Mercedes-Benz Cus tomer Center
(/ page 196).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page195).
R Emergency Call Sy stem
Use the0053 button (SOS button) in the
ove rhead cont rol panel tomake a call tothe
Mercedes-Benz emergency call center
(/ page 196).
The Me rcedes-Benz Cus tomer Center and the
Mercedes-Benz emergency call center are availa‐
ble foryo u around the clock forth e use of the
services.
Please no tethat Mercedes PRO connect, or
Mercedes me connect, is a Mercedes-Benz service. In emer
gencies, al ways call the national
emer gency services firs t using thest andard
national emer gency service phone numbers. In
eme rgencies, you can also use the Emer gency
Call Sy stem (/ page 292). Obser vethe legal
re qu irements forth e count ryin which you are
st ay ing.
The following conditions must be met touse
Mercedes PRO connect or Mercedes me connect
services in theve hicle:
R You ha veaccess toa GSM network
R The contract partner's GSM network co ver‐
age is available in there spective region
R The ignition is switched on, so that vehicle
data can be transfer red automatically Calling
the Mercedes-Benz Cus tomer Center
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Then, you can select a service and be connec ted
to a specialist at the Mercedes-Benz Cus tomer
Center.
Yo u can find information on thefo llowing topics:
R Activation of Mercedes PRO connect or
Mercedes me connect
R Ope rating theve hicle
R Nearest authorized Mercedes-Benz Center
R Other products and services from Mercedes-
Benz Mercedes PRO
19 5

Making a call via the
overhead control panel 1
Breakdown assis tance call button
2 Release cat chforth e co ver on the0053 but‐
to n (SOS button)
3 0053 button (SOS button) #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: pressthe
re lease cat chforth e co ver on 0053 button
2 brief lyto open. #
Press and hold 0053button 3for at least
one second.
An emer gency call can still be triggered when a
breakdown assis tance call is acti ve. This has pri‐
ority over all other active calls. Information on
the breakd own assistance
call via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Center
using the breakdown assis tance button has been
initia ted via theove rhead cont rol panel:
In theeve nt of a breakdown, you will get suppor t:
R Aqu alified tech nician car ries out repairs on
site and/or theve hicle will be towe dto the
nea rest authorized Mercedes-Benz Center
These services may requ ire payment.
Data is transmitte d duringthe connection tothe
Mercedes-Benz Cus tomer Center (/ page196). Giving pe
rmission for data trans fer
Re quirements:
R There is an active breakdown assis tance call
(/ page 196).
The Do you consent to the transfer of your vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Center in order to
improve the processing of your request? message
appears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansfer red data during a service call
In cer tain countries you must con firm the data
transfer.
The data transfer red when calling depends on the
services activated and the type of call made.
R General information about theve hicle
R Concier geService
R Accident and breakdown assis tance
R Service appointment ar rangement
The following data is transmitted if the data pro‐
te ction query has been confirmed in the multime‐
dia sy stem or in the instrument clus ter:
R Vehicle identification number
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
If a call is made for a service appointment via the
service reminder, thefo llowing data may be
transmitte d:
R Current milea geand main tenance da ta
Tr ans fer is possible assuming there qu ired
data transfer tech nology is suppor tedby the 19 6
Mercedes PRO

mobile service operator and
thequ ality of the
mobile connection is suf ficient.
If accident and breakdown assis tance is called
via thevo ice control sy stem, and the data pr otec‐
tion query has been confirmed, thefo llowing data
can also be called up from theve hicle bythe
Mercedes-Benz Cus tomer Center:
R Current vehicle location
The following data is transmitte d ifthe data pro‐
te ction query has been declined in the multime‐
dia sy stem or in the instrument clus ter:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt Mercedes PRO
197

Overview and operation
Overview of
the MBUX multimedia sy stem &
WARNING Risk of distraction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle when
driving, you will be distracted from the tra ffic
situation. This could also cause youto lose
control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating the multimedia sy stem.
MBUX stands for Mercedes-Benz User Experi‐
ence. 1
Touch Control and multimedia sy stem cont rol
panel
2 Media display with touch functionality
Opens/closes the center console stowage
compartment abo vethe display (/ page78)
3 Operating strip, calls up applications
In the center console stowage compartment you
can find thefo llowing ports and inter faces:
R Two USB ports or one USB port
The USB port with theç symbol facilitates
th e connection of the mobile phone with the
multimedia sy stem using a suitable cable. This will enable
youto use the functions of
th e mobile phone via Apple CarPlay™ or
Android Auto.
R Stow age space with charging inter face and
NFC inter face (if available)
Yo u can operate the multimedia sy stem with the
fo llowing central control elements:
R Touch Control 1
Operation takes place bycursor control.
R Media display (tou chscreen) 2
R Buttons on operating strip 3
% Alternatively
you can conduct a dialog with
th eVo ice Cont rol Sy stem (/ page184).
Mul tiple applications are available foryo u. Yo u
can call these up using the home screen or using
th e buttons on operating strip 3.
Yo u can con veniently call up and add favo rite s on
th esteering wheel using thef rocker switch.
Quic k-access in the home screen and in the
applications ser vetoselect functions more
qu ickl y.
If yo u use the learn function of the multimedia
sy stem, you will receive sug gestions during oper‐
ation of the most probable navigation destina‐
tions, radio stations and con tacts. The configu ra‐
tion of the suggestions take s place in your pro‐
fi le. You can compile your profile from various
ve hicle settings and settings of the multimedia
sy stem.
The Notifications Center collects incoming notifi‐
cations, e.g. about an available software update.
Depending on the type of notification it of fers
va rious actions. You can call up theNoti fications
Center on the home screen and in the menus of
th e applications.
Wi th th eglobal sear chintheve hicle you can
sear chon-board across many categories as well
as online in the Internet. You can use theglobal
sear chinthe home screen and in the notifica‐
tions.
Anti-theft pr otection
This device is equipped with tech nical pr ovisions
to protect it against theft. Further information on
pr otection against theft can be obtained from an
authorized Mercedes-Benz Center. Note
s onthe media display Obser
vethe no tes on caring forth e interior
(/ page 290). 19 8
MBUX multimedia sy stem