2020 MERCEDES-BENZ SPRINTER MY20 with 7” or 10” screen with Nav and SXM Operator’s Manual

%
If
th e front axle is damaged, raise theve hicle
at the front axle and if there ar axle is dam‐
aged, raise theve hicle at there ar axle.
% Ve
hicles with automatic transmission
and rear-wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. #
Obser vethe no tes on permissible towing
me thods (/ page 300). #
The propeller shafts tothe drive axles must
be remo ved if the maximum permissible tow‐
ing dis tance is exceeded. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C. #
Release the parking brake. #
Switch off the ignition. Loading
theve hicle for transport #
Obser vethe no tes on permissible towing
me thods (/ page 301, 302). #
Connect theto w bar totheto wing eyeto load
th eve hicle. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005C.
% Ve
hicles with automatic transmission: in
th eeve nt of damage tothe electrics, the
automatic transmission may be loc ked in
position 005D.Toshift toposition 005C, provide
th e on-board electrical sy stem with po wer
( / page 295). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
005D. #
Use the parking brake tosecure theve hicle
against rolling away. #
Only secure theve hicle bythe wheels. Ve
hicles with all-wheel drive/vehicles with
automatic transmission #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
* NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. *
NO
TEVehicle damage due toimproper
loading An all-wheel drive
vehicle may be damaged if
it is tilted, pushed or mo ved while being loa‐
ded using a hydraulic platform. #
When loading a vehicle with all-wheel
drive, theve hicle should only be mo ved
and positioned byits own po wer. #
The vehicle and the sur face it is posi‐
tioned on should no longer be mo ved
when theke y is remo ved or if the door
is open. To
wing eyesto rage location The
towing eye is located in theve hicle tool kit in
th e front-passen gerfo ot we ll (/ page 305). Breakdown assis
tance 303

Installing/removing
theto wing eye Ins
talling and removing the front towing eye #
Toinstall the front towing eye: press the
to p of the co ver and remo vethe co ver. #
Screw intowing eye1clockwise tothestop
and tighten. #
Toremo vethe front towing eye: unsc rew
to wing eye1 counter-clockwise. #
Insert the co ver with theta bs at theto p and
push in at the bottom until the co ver engages. Re
ar towing eye (vehicles with passenger vehicle
appr oval)
% Re
ar towing eye2 is permanently attached
to theve hicle.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. To
w starting vehicle (eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to towstarting The automatic transmission may be damaged
in
the process of tow starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow star ted. #
Do not tow start vehicles with automatic
transmission. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and injury
due toove rloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alwaysre place faulty fuses with speci‐
fi ed new fuses containing the cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems could be
damaged byincor rect fuses. #
Only use fuses whi chhave been
appr ovedby Mercedes-Benz and which
ha ve the cor rect fuse rating. The electrical fuses in
your vehicle switch off
defective circuits. If a fuse blo ws, all the compo‐
nents on the circuit and their functions will cease
to operate.
Blown fuses must be replaced with fuses of an
equivalent specification, which you can de ter‐
mine bythe color and fuse rating. The fuse allo‐
cation chart and fur ther information on the elec‐
tric fuses and relays can be found in the "Fuse
allocation chart" supplement. 304
Breakd own assi stance

*
NO
TEDama geor malfunctions caused by
moisture Moisture may cause dama
getothe electrical
sy stem or cause it tomalfunction. #
When the fuse box is open, make sure
th at no moisture can enter the fuse box. #
When closing the fuse box, make sure
th at the seal of the lid is positioned cor‐
re ctly on the fuse box. If
th e new fuse which has been inser ted also
blo ws, ha vethe cause traced and rectified at a
qu alified specialist workshop.
Make sure of thefo llowing before replacing a
fuse:
R theve hicle is secured such that it does not
ro llaw ay
R all electrical consume rsare swit ched off
R the ignition is switched off
The fuses are located in various fuse bo xes:
R fuse box in the front-passenger foot we ll
(/ page 305)
R fuse box in the seat base of the driver's seat
(/ page 305) Opening
the fuse box in the seat base of the
dr iver's seat #
Toopen: press down and unclip fasteners 1
on the co ver. #
Remo vethe co ver. #
Toclose: pressthe co verfirm ly in tothe seat
base until fasteners 1clip in. Opening and closing
the fuse box in the co-
driver's foot we ll Opening
the fuse box #
Unlocking andremoving thestow age com‐
partment co ver in the co-driver's foot we ll
(/ page 306). Example:
vehicle tool kit insert #
Lift the insert at mar ked positions 1. #
Pull the insert out of clips 2.
Closing the fuse box #
Slide the insert into clips 2. #
Close the insert bypressing on mar ked posi‐
tions 1. #
Put on thestow age compartment co ver in the
co-driver's foot we ll and lock it (/ page 306). Ve
hicle tool kit Information on
theve hicle tool kit The
vehicle tool kit is located in thestow age com‐
partment in thefo ot we ll on the front-passenger
side (/ page 306).
The vehicle tool kit contains:
R ato wing eye
R a scr ewdriver with Torx, Phillips and slotted
bits
The vehicle tool kit may also contain thefo llow‐
ing, forex ample:
R an open-end wrench
R a wheel wrench Breakd
own assi stance 305

Un
locking and removing the stowage com‐
pa rtment co ver #
Remo vetheru bber mat from the front-
passenger foot we ll. #
Tounlo ck:turn thequ ick- re lease fastener 1
counter-clockwise toposition 0047. #
Slightly raise and pull out the co ver.
Inserting and locking the co ver #
Slide in the co ver and press it down wards. #
Press down thequ ick- re lease fastener 1
until it engages. #
Tolock: turnthequ ick- re lease fastener 1
clockwise toposition 0048. Re
moving the vehicle tool kit Example:
vehicle tool kit insert #
Raise the insert at mar ked points 1. #
Pull the insert out of clips 2. St
oring theve hicle tool kit #
Slide the insert into clips 2. #
Close the insert bypressing on mar ked points
1. Hydraulic jack
Information on
thehy draulic jack The
hydraulic jack is located in side compartment
1 abo vethe co-driver door step.
The jack has a maximum weight of 16.5 lbs
(7.5 kg) depe nding on theve hicle's equipment.
Yo u will find the maximum load capacity of the
jack stated on the adhesive label attached tothe
jac k.Ifth ere is a malfunction, please contact a
qu alified specialist workshop.
Jack maintenance:
R Clean and grease all moving parts af ter use.
R Extend and retract the pis tons ful lyeve rysix
months. 306
Breakdown assis tance

Re
moving the pump le verro d and the jack Re
quirements:
R The co-driver door is open. #
Toopen: press down and unclip fasteners 1
on the co ver. #
Remo vethe co ver. #
Pull out the holder comple tely and place it on
th estep. #
Remo vejack 2and unclip the pump le ver
ro d.
% It is
recommended towe arglove sfo rth is
wo rk. #
Toclose: pressthe co verfirm ly in tothe door
sill so that fast eners 1engage. Breakdown assis
tance 307

Information on noise or unusual driving
ch aracteristics
While driving, pay attention tovibrations, noises
and unusual driving characteristics, e.g. pulling to
one side. This may indicate damage tothe wheels
or tires. If you suspect that a tire is defective,
re duce your speed. Stop theve hicle as soon as
possible tocheck if wheels and tires ha vebeen
damaged or are no longer functioning properly.
Hidden tire damage could also be causing the
unusual driving characteristics. If no signs of
damage can be de tected, ha vethe tires and
wheels checked at a qualified specialist work‐
shop. Note
s onregular lyinspecting wheels and
tires &
WARNING Risk of accident from dam‐
aged tires
Dama ged tires can cause tire pressure loss.
As a result, you could lose control of your
ve hicle. #
Check the tires regularly for signs of
dama geand replace any damaged tires
immediatel y. Check
the wheels and tires of your vehicle for
damage regular ly, i.e. at least every two weeks,
as well as af ter driving off-road or on rough
ro ads. Damaged wheels can lead toa loss of tire
pressure.
Look out forth efo llowing types of damage, for
ex ample:
R Cuts in the tires
R Punctures in the tires
R Tears in the tires
R Bulges on tires
R Deformation or se vere cor rosion on wheels &
WARNING Risk ofhydroplaning because
tire tread is too low
Insuf ficient tire tread will result in reduced
tire traction. The tire tread will no longer be
able todissipate water.
This increases therisk of hydroplaning on wet
ro ad sur faces, pa rticularly when tra veling at
an inappropriate speed. If
th e tire pressure is too high or too lo w,tires
may exhibit dif fere nt le vels of wear at dif fer‐
ent locations on the tire tread. #
Regular lych eck the tire tread dep thand
th e condition of the tire tread across
th e entire width of all tires.
Minimum tread dep thfor use:
R In summer: 00CEin (3 mm)
R In winter: 00CFin (4 mm) #
For saf etyre asons, ha vethe tires
re placed before the legally prescribed
limit forth e minimum tire tread dep this
re ached. Conduct
thefo llowing checks regular lyon all
wheels, at least once a month or as requ ired, e.g.
before a long journey or when driving off- road:
R Check the tire pressure (/ page310)
R Che cktheva lve caps
Va lves must be pr otected from moisture and
dirt with valve caps specifically appr ovedby
Mercedes-Benz foryo ur vehicle.
R Visually inspect the tread dep thand the tire
tread across the whole tire width
Fo r use in summer, the minimum tread dep th
is 00CE in (3 mm) and for use in winter 00CFin
(4 mm). Markings
1show in which places the bar indica‐
to rs (ar row ) are integ rated into the tire tread.
They are visible as soon as the tread dep this
appr oximately 00CDin (1.6 mm). Information on driving with summer tires
At temp eratures below 50 °F (10 °C) Summer
tires lose elasticity and therefore traction and
braking po wer.Chan gethe tires on your vehicle
to M+S tires. Using summer tires at very cold
te mp eratures could cause tears toform ,th ereby
damaging the tires permanentl y.Mercedes-Benz 308
Wheels and tires

cannot acce
ptresponsibility forth is type of dam‐
age.
Alw ays obser vethe maximum permissible speed
specified forth e summer tires you ha veinstalled
(/ page 321).
Once you ha veinstalled the summer tires:
R Check the tire pressure (/ page310)
R Restart the tire pressure monitor
(/ page 316) Infor
mation on M+S tires
At temp eratures below 50 °F (10 °C) use winter
tires or all-season tires – bo thare mar ked with
M+S.
Only winter tires bearing the004D snowflake
symbol in addition tothe M+S marking pr ovide
th e best possible grip in wintry road conditions.
On lythese tires will allow driving saf ety sy stems
such as ABS and ESP ®
to also function optimally
in winter. These tires ha vebeen de veloped specif‐
ically for driving in sno w.
Use M+S tires of the same make and tread on all
wheels tomaintain safe handling characteristics.
Alw ays obser vethe maximum permissible speed
specified forth e M+S tires you ha veinstalled
(/ page 321).
If yo u ins tall M+S tires that ha vea lo wer maxi‐
mum permissible speed than the maximum
design speed of theve hicle, af fix an appropria te
wa rning sign in the driver's field of vision. Yo u
can obtain this at a qualified specialist workshop.
Once you ha veinstalled the winter tires, take the
fo llowing measures:
R Check the tire pressure (/ page310)
R Restart the tire pressure monitor
(/ page 316) Note
s on snow chains &
WARNING Risk of accident due toincor‐
re ct ins tallation of snow chains
Ve hicles with rear-wheel drive: ifyo u ha ve
ins talled snow chains tothe front wheels,
th ey may drag against theve hicle body or
ch assis components.
This could cause damage totheve hicle or the
tires. #
Never ins tall snow chains on the front
wheels. #
Only ins tall snow chains on there ar
wheels in pairs. #
Vehicles with twin tires: installthe
snow chains tothe outer wheels. &
WARNING Risk of accident due to
unsuitable sn ow chains
Ve hicles with all-wheel drive do not ha vesuf‐
fi cient clea rance on the front axle for com‐
mercial lyavailable sn ow chains.
When you ins tall commercially available sn ow
ch ains, the snow chains may come loose and
damage chassis components or brake hoses. #
Only ins tall snow chains appr ovedby
Mercedes-Benz forth ese tires. Fo
r saf etyre asons, Mercedes-Benz recommends
th at you only use sn owchains that ha vebeen
ch ecked and appr oved.You can obtain informa‐
tion about sn ow chains from any qualified spe‐
cialist workshop.
* NO
TEDama getothe wheel trim from
mounted snow chains If sn
ow ch ains are moun tedto steel wheels,
th e wheel trims can be damaged. #
Remo vethe wheel trims of steel wheels
before mounting snow chains. Obse
rveth efo llowing no tes when using snow
ch ains:
R Snow ch ains are only permissible for cer tain
wheel/tire combinations. You can obtain
information on them at a qualified specialist
wo rkshop.
R For saf etyre asons, only use sn owchains that
ha ve been specifically appr ovedfo ryo ur vehi‐
cle byMercedes-Benz, or snow chains with
th e same quality standard.
R The sn owchains must be retightened af ter
driving appr oximately 0.6 miles (1 km). This is
th e only wayto ensure the snow chains are
optimally seated with clearance toadjacent
components.
R Vehicles with all-wheel drive: install snow
ch ains tothe wheels on there ar axle. On
ve hicles with twin tires, ins tallth e snow
ch ains tothe outer wheels. Obser vethe man‐
ufacturer's ins tallation instructions. Wheels and tires
309

R
Use snow chains only when thero ad sur face
is comple tely sno w-covered. Re mo vethe
snow chains as soon as possible when you
come toaro ad that is not sn ow-co vered.
R Local regulations may restrict the use of
snow chains. Obse rveth e applicable regula‐
tions before ins talling snow chains.
R Activate all-wheel drive be fore driving off with
snow chains (/ page125, 124, 125).
R If sn ow ch ains are installed, the maximum
permissible speed is 30 mph (50 km/h).
R Vehicles with Parking Assis t:do not use
Pa rking Assist PARKTRONIC if sn ow chains
are ins talled.
% You can deactivate ESP ®
to pull away
( / page 148). This all ows the wheels to
spin, achieving an increased driving forc e. Ti
re pressure Note
s on tire pressure &
WARNING Risk of accident due toinsuf‐
fi cient or excessive tire pressure
Underinfla ted or overinfla ted tires pose the
fo llowing risks:
R The tires may bur st, especially as the load
and vehicle speed increase.
R The tires may wearexcessively and/or
une venly, which may greatly impair tire
traction.
R The driving characteristics, as well as
st eering and braking, may be greatly
impaired. #
Comply with there commended tire
pressure and check the tire pressure of
all tires including the spare wheel regu‐
larly:
R at least once a month
R when the load changes
R before embarking on a lon ger journey
R if operating conditions change, e.g. off-
ro ad driving #
Adjust the tire pressure as necessar y. Driving wi
thtire pressure that is too high or too
low has thefo llowing consequences:
R Shor tenth e service life of the tires.
R Cause increased tire damage.
R Adversely af fect handling characteristics and
th us driving saf ety, e.g. due tohydroplaning. &
WARNING Risk of an accident due to
insuf ficient tire pressure
Ti re s with pressure that is too low can over‐
heat and bur stas a result.
In addition, they also suf fer from excessive
and/or ir regular wear, which can significantly
impair the braking properties and the han‐
dling characteristics. #
Avoid excessively low tire pressures in
all the tires, including the spare wheel. Ti
re pressure which is too low can cause:
R Tire faults as a result of overheating
R Impaired handling characteristics
R Irre gular wear
R Increased fuel consum ption &
WARNING Risk of accident from exces‐
sive tire pressu re
Ti re s with excessively high pressure can bur st
because they are damaged more easily by
highw ayfill, pot holes etc.
In addition, they also suf fer from ir regular
we ar, which can significantly impair the brak‐
ing properties and the handling characteris‐
tics. #
Avoid excessively high tire pressures in
all the tires, including the spare wheel. Excessively high tire pressure can
result in:
R Increased braking dis tance
R Impaired handling characteristics
R Irre gular wear
R Impaired driving com fort
R Susceptibility todamage &
WARNING Risk of accident caused by
re peated drop in tire pressure
If th e tire pressure drops repeatedly, the
wheel, valve or tire may be damaged. 310
Wheels and tires