2020 MERCEDES-BENZ SPRINTER MY20 with 7” or 10” screen with Nav and SXM Operator’s Manual

Overview of updating
the map data
Up dating at an authorized Mercedes-Benz
Center
The digital maps generated bythe map software
become outdated in the same way as co nven‐
tional road maps. Optimal route guidance can
only be pr ovided bythe navigation sy stem in con‐
junction with the most up-to-date map data.
Information about new versions of the digital map
can be obtained from an authorized Mercedes-
Benz Center.
Yo u can receive upda testo the digital map there.
Online map update
The online map update service from Mercedes
PRO connect can be used toupdate the map
data.
This service is not available in all countries.
Yo u can use thefo llowing update options:
R For one region (automatic map update)
Fo r automatic map updates theAutomatic
Online Update system setting must be activa‐
te d (/ page214).
R For se veral or all regions (manual map
update)
The map data will firs t be downloaded onto a
st orage medium and then updated on the
multimedia sy stem.
Fu rther information on the online map update
https://www.mercedes.pro.
Overview of map data
Yo ur vehicle is supplied with map data at thefa c‐
to ry. Depending on the count ry, map data for
yo ur region is either pre-ins talled or the map data
is supplied on a data storage medium.
If th e map data on your vehicle has been ins talled
at thefa ctory and you wish toreins tall it, you do
not need toenter the activation code.
Fo r map data that you ha vepur chased in the
fo rm of a data storage medium, you must enter
th e accompanying activation code.
% If
yo u sa vethe map data on a data storage
medium with the online map update service,
no entry isrequ ired. The activation code is
st ored on the data storage medium during
th e downloading process. Obser
vethefo llowing when entering the activa‐
tion code:
R The activation code can be used for one vehi‐
cle
R The activation code is not transferable
R The activation code has six digits
In theeve nt of thefo llowing problems, please
con tact an au thorized Mercedes-Benz Center:
R The multimedia sy stem does not accept the
activation code
R You ha velost the activation code
Displaying the compass
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Compass.
The compass display sho wsthefo llowing
information:
R the cur rent di rection of tr avel with bearing
(360° form at) and compass direction
R longitude and latitude coo rdinates in
deg rees, minutes and seconds
R height (rounded)
R number of GPS satellites from which a
signal can be received
Setting the map scale automatically
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Orientation. #
Activate Auto Zoom.
The displ aybutton is activated. The map scale
is set automatically depending on your driving
speed and the type of road.
% The automatically selec
ted map scale can be
ch anged manuall y.After a few seconds, this
is automatically reset.
Displaying the satellite map
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Elements. MBUX multimedia sy
stem 239

#
Activate or deacti vate Satellite Map.
If th e display button is activated, satellite
maps are displa yed in map scales from 2 mi
(2 km).
If th e display button is deactivated, satellite
maps are not displa yed in map scales from
2 mi (2 km) to20 mi (20 km).
% The satellite maps
forth ese map scales are
not available in all countries.
Showing thera nge
Re quirements:
R The function is available.
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Elements. #
Activate Range.
The displ aybutton is activated.
The range on the map is shown in green for
ga soline and diesel vehicles.
When the lo werre ser vecapacity is reached then
th era nge displ ayon the map is switched off.
% The
range displ ayon the map is not available
in all countries.
Displ aying weather information and other
map con tents
Re quirements:
R You ha vea user account with Mercedes PRO
connect.
R The service is available.
R The service has been activated.
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map Elements. #
Scroll up and show theONLINE MAP CON-
TENT categor y.
The available services are displa yed. The
services are pr ovided byMercedes PRO con‐
nect. #
Switch on a service, e.g. Weather.
Cur rent we ather information is displa yed on
th e navigation map, e.g. temp erature or cloud co
ver.The service information is not shown in
all map scales, e.g. weather symbols.
Fu rther information about available services
and about displaying information in the map
scales: https://www.mercedes.pro
The services are not available in everycoun‐
tr y. Pa
rking service Note
sfo r the parking se rvice &
WARNING Risk of accident and injury
due tonot observing the maximum per‐
mitted access height
If th eve hicle height exceeds the maximum
permitted access height for parking garages
and unde rground parking lots, theve hicle
ro of as well as other vehicle parts could be
damaged.
There could be a risk of injury totheve hicle
occupants. #
Before driving into a parking garage or
underground parking lot obser vethe
locally signpos ted access height. #
Ifth eve hicle height, including any addi‐
tional equipment, exceeds the maxi‐
mum permitted access height, do not
drive into the parking garage or under‐
ground parking lot. This service is not
available in all countries.
Selecting pa rking options
* NO
TEBefore selecting the parking option The data is based on information pr
ovided by
th ere spective service pr ovider.
Mercedes Benz acce pts no liability forthe
accuracy of the information pr ovided relating
to the parking garage /pa rking lot. #
Always obser vethe local Information
and conditions. Re
quirements:
R The navigation services option is available,
subsc ribed toand activated in the Mercedes
PRO por tal.
The parking service is within the scope of the
navigation service.
R Parking is activated (/ page241). 240
MBUX multimedia sy stem

Multimedia sy
stem:
4 © 5
Navigation #
Tap on 005Donthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity.
The following information is displa yed (if avail‐
able):
R Destination address, dis tance from cur‐
re nt vehicle position and ar riva l time
R Information on the parking garage /pa rk‐
ing facility
Fo rex ample, opening times, parking
ch arge s, cur rent occupancy, maximum
pa rking time, maximum access height .
The maximum access height shown bythe
parking service does not replace the need
fo r obser vation of the actual circums tan‐
ces.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tariffs
R Numb er ofavailable parking spaces
R Payment me thod (e.g. at the parking
machine)
R Services/ facilities at the parking option
R Telephone number #
Calculate thero ute (/ page 222).
The following functions can also be selec ted (if
av ailable):
R Sear chfor POIs in the vicinit y.
R Save the destination.
R Place a call at the destination.
R Share the destination using NFC or QR code.
R Call up thewe b address.
R Show the destination on the map.
Displaying parking options on the map
Re quirements:
R The navigation services option is available,
subsc ribed toand activated in the Mercedes
PRO por tal. The parking service is within
the scope of the
navigation service.
Multimedia sy stem:
4 © 5
Navigation 5
Z #
Activate Parking.
The displ aybutton is activated. The parking
options within the vicinity of the cur rent vehi‐
cle position are shown. MBUX multimedia sy
stem 241

Te
lephone Te
lephony Te
lephone menu overview 1
Blue tooth ®
device name of the cur rently con‐
nected mobile phone/the mobile phones
2 Bluetoo th®
device name of the cur rently con‐
nected mobile phone/the mobile phones
(two phone mode)
3 Battery status of the connected mobile
phone
4 Signal stre ngth of the mobile phone network
5 Options
6 Device manager
7 Messages
8 Nume rical pad
9 Contact sea rch
Blue tooth ®
profile overview Blue
tooth ®
profile of
the mobile phone Ope
ration
PBAP (Phone Book
Access Profile) Contacts are auto‐
matically displa
yed in
th e multimedia sys‐
tem
MAP (Message
Access Profile) Message functions
can be used Te
lephony operating modes overview
The following telephone operating modes are
av ailable:
R One mobile phone is connec tedto the multi‐
media sy stem via Blue tooth®
(/ page 243).
R Two mobile phones are connected with the
multimedia sy stem via Blue tooth®
(two phone
mode).
- You can use all the functions of the multi‐
media sy stem with the mobile phone in
th efo re ground.
- You can receive incoming calls and mes‐
sages wi th the mobile phone in the back‐
ground.
Yo u can inter change the mobile phone in
th efo re ground and bac kground any time
(/ page 244).
% Irre spective of this, Blue tooth®
audio func‐
tionality can byused with any mobile phone
(/ page 263). 242
MBUX multimedia sy stem

Note
s ontelephony &
WARNING Risk of distraction from oper‐
ating integrated communication equip‐
ment while theve hicle is in motion
If yo u operate communication equipment
integ rated in theve hicle when driving, you
will be distracted from the tra ffic situation.
This could also cause youto lose control of
th eve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating mobile communication equipment in
th eve hicle.
Fu rther information can be obtained from an
authorized Mercedes-Benz Center or at: https://
www.mercedes-benz-mobile.com/
Information on telephony
The following situations can lead tothe call being
disconnected while theve hicle is in motion:
R there is insuf ficient network co verage inthe
area
R you mo vefrom one transmission/reception
st ation toano ther and no communication
ch annels are free R
the SIM card used is not compatible with the
network available
R a mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia sy stem supports calls in HD
Vo ice ®
for impr oved speech quality. A require‐
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person you
are calling support HD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may fluctuate.
Connecting a mobile phone
Re quirements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating instruc‐
tions).
R Blue tooth ®
is activated on the multimedia
sy stem (/ page211).
Mul timedia sy stem:
4 © 5
Phone
Sear ching for a mobile phone #
Select í. #
Select Connect New Device.
Connecting a mobile phone (authorization
using Secure Si mplePa iring) #
Select a mobile phone. #
A code is displa yed in the multimedia sy stem
and on the mobile phone. #
Ifth e codes match: confirm the code on the
mobile phone.
% Fo
r older mobile phone models, enter a one
to sixteen-digit number code on the mobile
phone and on the multimedia sy stem for
authorization.
% Up
to15 mobile phones can be authorized on
th e multimedia sy stem.
Auth orized mobile phones are reconnected
au tomatical ly.
% The connected mobile phone can also be
used as Blue
tooth®
audio equipment
(/ page 263). MBUX multimedia sy
stem 243

Connecting a second mobile phone (two
phone mode)
Re quirements:
R Atleast one mobile phone is already connec‐
te dto the multimedia sy stem via Blue tooth®
.
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Select Connect New Device. #
Select the mobile phone. #
Select + .
The selected mobile phone is connected to
th e multimedia sy stem.
Fu nctions of the mobile phone in two phone
mode
Fu nctions overview Fu
nctions of the
mo bile phone in the
fo re gr ound Fu
nctions of the
mo bile phone in the
bac kground
Fu llra nge of functions Incoming calls and
messages Inter
changing mobile phones (two phone
mode)
Multimedia sy stem:
4 © 5
Phone
Bo th mobile phones are shown individually in
sepa rate tabs. #
Select theta b with the desired mobile phone.
The mobile phone in theta b selected is the
mobile phone in thefo re ground.
Wi th th eexc eption of thete lephone settings,
th e sub menus in thete lephone menu relate
to the mobile phone in thefo re ground. In the
te lephone settings, settings can be made for
bo th mobile phones.
Changing the function of a mobile phone
Multimedia sy stem:
4 © 5
Phone
Ac tivating a function #
Select í. #
Select a gr aysymbol in the line of a mobile
phone.
The cor responding function is activated. Deactivating a function #
Select í. #
A function is active: selectthe color symbol
in the line of a mobile phone.
The mobile phone is disconnected from the
multimedia sy stem. #
Several functions are active: select a color
symbol in the line of a mobile phone.
The cor responding function is deactivated.
Re placing a mobile phone
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Noauthorized mobile phone available:
select Connect New Device . #
Select a mobile phone. #
Newly authorized mobile phone: confirm
th e number code on the mobile phone.
Using in single telephone mode #
Select .
A newly authorized mobile phone is connec‐
te d in single telephone mode.
If th e mobile phone has already been author‐
ized and connected in single telephone mode,
it is connec ted again in single telephone
mode.
If a mobile phone has already been author‐
ized and connec ted in two phone mode with
ano ther mobile phone, it will be connected in
future in single telephone mode.
Using in two phone mode #
Select + .
A newly authorized mobile phone is connec‐
te d with the selected mobile phone in two
phone mode.
If th e mobile phone has already been author‐
ized and connected in single telephone mode,
it will be connec ted in future with the selec‐
te d mobile phone in two phone mode.
If th e mobile phone was pr eviously connec ted
with ano ther mobile phone, this connection is
canceled.
Disconnecting/de-au thorizing a mobile phone
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Select 0062inthe line of the mobile phone. 244
MBUX multimedia sy stem

#
Todisconnect: selectDisconnect .
If applicable, the mobile phone will be auto‐
matically reconnected when theve hicle is
next star ted. #
Tode-authorize: selectDeauthorize.
In fo rm ation on NearField Communication
(NFC)
NFC enables short- range wi reless data transfer
or (re)connection of a mobile phone with the mul‐
timedia sy stem.
The following functions are available without hav‐
ing authorized a mobile phone:
R Trans ferring a URL or a con tact to be vie wed
in the multimedia sy stem (see the manufac‐
turer's operating instructions).
R Setting up theve hicle's Wi-Fi access da tavia
th e sy stem settings (/ page212).
Fu rther information can be obtained at: https://
www.mercedes-benz-mobile.com/
Using the mobile phone with NearField Com‐
munication (NFC)
Requ irements:
R NFC is activated on the mobile phone (see
th e manufacturer's operating instructions)
R The mobile phone's screen is switched on
and unloc ked (see the manufacturer's operat‐
ing instructions) #
Open theflap of stowage compartment 1
abo vethe media displa y. #
Toconnect a mobile phone: holdthe NFC
area of the mobile phone (see manufacturer's
operating instructions) on mat 2or place
th e mobile phone on it. #
Follow the additional prom pts on the media
sy stem display toconnect the mobile phone.
Connect the mobile phone in single telephone
mode (/ page243). Con nectthe mobile
phone in two phone mode (/ page244). #
Toreplace a mobile phone: holdthe NFC
area of the mobile phone (see manufacturer's
operating instructions) on mat 2or place
th e mobile phone on it. #
Follow the additional prom pts on the media
sy stem display toreplace the mobile phone in
one or two phone mode (/ page244). #
Ifre qu ired, con firm the prom pts on your
mobile phone (see the manufacturer's operat‐
ing instructions).
If yo u wish tocharge a mobile phone without con‐
necting it tothe multimedia sy stem, place it on
th e mat without firs t unlocking the screen.
Fu rther information can be found at: https://
www.mercedes-benz-mobile.com/
Setting there ception and transmission vol‐
ume
Re quirements:
R A mobile phone is connec ted (/ page243).
Multimedia sy stem:
4 © 5
Phone 5

5 Z
This function ensures optimal language quality. #
Select Volume . #
Set Reception Volume andTransmission Vol-
ume.
Fu rther information on there commended recep‐
tion and transmission volume: https://
www.me rcedes-benz-mobile.com/
Setting theringtone
Multimedia sy stem:
4 © 5
Phone 5

5 Z #
Select Ringtones. #
Set theringtone.
% If
th e mobile phone supports the transfer of
th eringtone, you will hear theringtone of the
mobile phone ins tead of that of theve hicle. MBUX multimedia sy
stem 245

St
arting/ stopping mobile phone voice recog‐
nition
Re quirements:
R The mobile phone in thefo re ground is con‐
nected with the multimedia sy stem
(/ page 243).
St arting mobile phone voice recognition #
Press and hold the£ button on the multi‐
function steering wheel for more than one
second.
Yo u can use mobile phone voice recognition.
St opping mobile phone voice recognition #
Press the0063 or0076 button on the multi‐
function steering wheel.
% If a mobile phone is connected via Smart‐
phone Integration, thevo ice recognition of
th is mobile phone is star ted or stopped. Calls
Te
lephone operation
Multimedia sy stem:
4 © 5
Phone
Making a call byentering the numbers #
Select _. #
Enter a number. #
Select R.
The call is made.
Ac cepting a call #
Select RAccept.
Re jecting a call #
Select kReject.
Ending a call #
Select k.
Ac tivating functions during a call
The following functions are available during a call:
k End Call
m Microphone Off
_ Numeric Keypad (showtosend DTMF
to nes)
0081 Add Call
h Transfer to Phone (an activecall in hands-
free mode is transfer redove rto thete le‐
phone) #
Select a function.
Conducting calls with se veral participants
Re quirements:
R There is an active call (/ page246).
R Ano ther call is being made.
Switching between calls #
Select the contact.
The selected call is active. The other call is on
hold.
Ac tivating a call on hold #
Select the contact of the call on hold.
Conducting a conference call #
Select iCreate Confer. Call .
The new participant is included in the confer‐
ence call.
Ending an active call #
Select kEnd Call.
% On some mobile phones,
the call on hold is
activated as soon as the active call is ended.
Ac cepting/rejecting a waiting call
Re quirements:
R There is an active call (/ page246).
If yo ure ceive a call while al ready in a call, a mes‐
sage is displa yed.
Depending on the mobile phone and mobile net‐
wo rkoperator you will hear a call- waiting sound.
In addition, in two phone mode you will hear an
acoustic signal when the call goes thro ugh tothe
ot her (not yet acti ve) mobile phone. #
Select RAccept.
The incoming call is active.
If only one mobile phone is connec ted with
th e multimedia sy stem, the pr evious call will
be put on hold.
If during a call you accept a call with the
ot her mobile phone when in two phone mode
th en theex isting call is ended. #
Select kReject.
% This function and behavior depends on
your
mobile phone network pr ovider and the
mobile phone (see the manufacturer's oper‐
ating instructions). 246
MBUX multimedia sy stem