2020 MERCEDES-BENZ SPRINTER load capacity

are presc
ribed bylaw and must be cor rect at all
times.
The factory equips theve hicle with a wooden or
plastic cargo compartment floor; this is an inte‐
gral part of theve hicle stru cture. If you ha vethe
cargo compa rtment floor remo ved, theve hicle
body may be damaged. Load securing will then
be impaired and the maximum loading capacity
of the tie-down points will no longer be guaran‐
te ed. Therefore, do not ha vethe cargo compart‐
ment floor remo ved.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill
ISO 27956, whi chdescribes the equipment for
properly securing a load in delivery vehicles. If
th eve hicle is used totranspo rtgoods, retrofitting
th e partition is stronglyrecommended, as prop‐
erly secu ring the load in vehicles without a parti‐
tion will alw ays be a complex operation. Operating Instructions
These Operating Instructions describe all models,
as well as standard and optional equipment of
yo ur vehicle that wa sav ailable at the time of
going topress. Countr y-specific dif fere nces are
possible. No tethat your vehicle may not be
equipped with all functions described. This is also
th e case for sy stems and functions releva nt to
saf ety. Therefore, the equipment on your vehicle
may dif fer from that in the descriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operating Instructions and Maintenance
Booklet are impor tant documents and should be
ke pt intheve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognize dangers. Service and
vehicle operation Wa
rranty The Limi
tedWa rranty foryo ur vehicle is in
accordance with thewa rranty term s and condi‐
tions in the Service and Warranty In form ation
booklet.
Yo ur authorized Mercedes-Benz Center will
re place and repair all factor y-ins talled parts in
acco rdance with thete rm s of thefo llowing war‐
ra nty term s and conditions:
R New Vehicle Limited Warranty
R Exhaust Sy stem Warranty
R Emission Sy stems Warranty
R California, Connecticut, Maine, Massachu‐
setts, New York,Pe nnsy lvania, Rh ode Island
and Verm ont Emission Control Sy stem War‐
ra nty
R State Warranty En forc ement La ws("Lemon
La ws ")
Re placement parts and accessories are co vered
by the Mercedes-Benz Parts and Accessories
Wa rranties.
These are available at any authorized Mercedes-
Benz Center.
% Should
you lose your Service and Warranty
In fo rm ation booklet, ha vean authorized
Mercedes-Benz Center ar range for a replace‐
ment. The new Service and Warranty In for‐
mation booklet will be pos tedto yo u. Ve
hicle operation outside the USA or Canada When
you are tra veling abroad with your vehicle,
obser vethefo llowing points:
R service points or replacement parts may not
be available immediatel y.
R unleaded fuel forve hicles with a catalytic
con verter may not be available. Leaded fuel
can cause damage tothe catalytic con verter.
R the fuel may ha vea considerably lo wer
octane number. Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models are available in
Europe thro ugh the European Delivery Program.
Fo r more information, please consult an author‐
ized Mercedes-Benz Center, or write toone of the
fo llowing addresses:
In the USA: General no
tes23

designed
forth e trailer operation
re qu irements. #
Do not modify the ball coupling or the
trailer hitch. &
WARNING Risk of accident and inju ry
due toan incor rectly ins talled ball cou‐
pling
If th e ball coupling is not ins talled and
engaged cor rectly, it may become de tach ed
during tr avel and endanger other road users.
There is a risk of fata l injur y. #
Install and secure the ball coupling as
described in the ball coupling manufac‐
turer's ins tallation instructions. #
When the ball coupling has been ins tal‐
led, ensure that it is cor rectly secu red
before every trip. &
WARNING Risk of accident due toan
incor rectly ins talled and secured ball
coupling
If th e ball coupling has not been cor rectly
ins talled and secured, the trailer can become
de tach ed. #
Install and secure the ball coupling as
described in the ball coupling manufac‐
turer's ins tallation instructions. #
When the ball coupling has been ins tal‐
led, ensure that it is cor rectly secu red
before every trip. *
NO
TEWearing out the brake linings by
continuously dep ressing the brake pedal #
Do not depress the brake pedal continu‐
ously whilst driving. #
Touse the braking ef fect of the engine,
shift toa lo werge ar in good time. Alw
ays comply with the operating instructions of
th e manufacturer of the trailer coupling and the
ball nec k.
Place your vehicle/trailer combination on sur fa‐
ces that are as even as possible and secu reit
against rolling away ( /page 140). Couple and
uncouple the trailer carefully.
When backing up theto wing vehicle, ensure that
th ere is no-one between theve hicle and the
traile r. If
yo u do not couple the trailer totheto wing vehi‐
cle cor rectly, the trailer may become de tach ed.
Once it has been coupled and is roadwor thy, the
trailer mu stbe in a horizon tal position behind the
to wing vehicle.
No tethefo llowing rega rding theto ngue weight:
R Make full use of the maximum tongue weight,
where possible.
R Neverfa ll below a legally prescribed minimum
to ngue weight; theto ngue weight must
alw ays be positive.
R Do not exceed or fall below the permissible
to ngue weights – this must be obser ved dur‐
ing loading and unloading of the trailer.
Do not exceed thefo llowing values:
R Perm itted braked or unbraked towing capa‐
city
The maximum permissible towing capacity for
unbraked trailers is 1,653 lbs (750 kg).
R Perm issible rear axle load of theto wing vehi‐
cle
R Perm issible gross mass of theto wing vehicle
R Perm issible gross mass of the trailer
R Perm issible gross comb ination mass
R Maximum permissible speed of the trailer
The releva nt pe rmitted values, which must not be
exc eeded, can be found in thefo llowing places:
R Inyour vehicle documents
R Onthe identification plate of the trailer hitch
R Onthe trailer's identification plate
R Ontheve hicle identification plate
If th ere are discrepancies between theva lues, the
lo we stone shall appl y.
Before driving off, ensu rethefo llowing:
R The tire pressure on there ar axle of theto w‐
ing vehicle has been set forth e maximum
load.
R The headlamps ha vebeen set cor rectly.
Va lues appr ovedby the manufacturer can be
fo und on the identification plates and in the sec‐
tion forth eto wing vehicle (/ page311). 17 0
Driving and pa rking

Note
s on loading guidelines &
DANG ER Risk of poisoning from exhaust
ga ses
Combustion engines emit poisonous exhaust
ga ses, such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if the
re ar-end door is open when the engine is run‐
ning, especially if theve hicle is in motion. #
Always switch off the engine before
opening there ar-end door. #
Never drive with there ar-end door
open. &
WARNING Risk of inju ryfrom unsecu red
objects in theve hicle
When objects are unsecured or inadequately
secured, they can slip, tip over or be thro wn
about, striking vehicle occupants.
This also applies to:
R Luggage or loads
R Seats which ha vebeen remo ved and are
being transpor ted in theve hicle in an
ex ceptional case
The reis a risk of injur y,particular lyin the
eve nt of braking maneuvers or ab rupt
ch anges in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about. #
Before tr aveling, secure objects, lug‐
ga ge or load topreve ntthem slipping or
tipping over. #
When a seat is remo ved, keep it prefera‐
bly outside theve hicle. &
WARNING Risk of inju rydue toobjects
being stowed incor rectly
If yo u do not adequately stowobjects in the
ve hicle interior, they could slip or be tossed
around and thereby strike vehicle occupants.
In addition, cup holders, open stowage
spaces and mobile phone brac kets cannot
al wa ys restra in the objects they contain in the
eve nt of an accident.
The reis a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Alwaysstow objects in such a wayth at
th ey cannot be tossed about in these or
similar situations. #
Always make sure that objects do not
project from stowage spaces, parcel
nets or stowage nets. #
Close the loc kable stow age spaces
before starting a journe y. #
Stow and secure objects that are heavy,
hard, poin ted, sharp-edged, fragile or
to o lar geinthe cargo compartment. &
WARNING Risk of bu rns from theta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into con tact
wi th th ese parts of theve hicle, you could
burn yourself. #
Always be particularly careful around
th eta ilpipe and theta ilpipe trims and
supervise children especially close lyin
th is area. #
Allow vehicle parts tocool down before
to uching them. If
yo u are using a roof rack , please no tethe maxi‐
mum roof load and the maximum load capacity of
th ero of rack ( /page 353).
Camera-based driving sy stems and the sensor
functions of the inside rearview mir ror may be
impaire d ifyou are transporting a load on the
ro of and it pr otru des more than 16 in (40 cm)
ov er the front edge of thero of. Therefore, make
sure that the load does not overhang bymore
th an 16 in (40 cm).
The handling characteristics of your vehicle are
dependent on the load distribution.
Therefore, please obser vethefo llowing no tes
when loading:
R When transporting a load, ne verexc eed the
permissible gross mass or the gross axle
we ight rating forth eve hicle (including occu‐
pants). The values are specified on theve hi‐
cle identification plate on the B-pillar.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R If possible, alw ays transport the load in the
cargo compa rtment. Tr
ansporting 271

R
Fasten the load tothe tie-down eyes and dis‐
tribute the load evenly among them.
R Use tie-down eyes and fastening components
which are suitable forth ewe ight and size of
th e load. Load distribution
* NO
TERisk of damage tothefloor co ver‐
ing Excessive point loading on
the cargo com‐
partment floor or on the load area can nega‐
tively af fect the driving characteristics and
could damage thefloor co vering. #
Vehicles with rear-wheel drive: dis‐
tribu tethe load uniformly. When doing
so, ensure that theove rall cen ter of
gr av ity of the load is alw ays as low and
close tothe center as possible and
between the axles near there ar axle. #
Vehicles with all-wheel drive: distrib‐
ute the load uniforml y.When doing so,
ensure that theove rall cen ter of gr avity
of the load is alw ays as low and close to
th e center as possible and between the
axles. Fo
r Cargo Vans, buses and Passenger Vans:
R Always transport loads in the cargo compart‐
ment.
R Always place the load against the seat backr‐
ests of there ar ben chseat.
R Movelarge and heavy loads as farto wa rds
th e front of theve hicle as possible in the
direction of tra vel against there ar ben ch
seat. Stow loads flush with there ar ben ch
seat.
R Always additionally securethe load with suita‐
ble load securing aids or tie downs.
R The load must not pr otru de abo vethe upper
edge of the seat backrests.
R Transport loads behind seats that are not
occupied.
R Ifth ere ar ben chseat is not occupied, insert
th e seat belts crosswise into the seat belt
buckle of the opposite seat belt. Securing loads
Note
s on load securing &
WARNING Risk of accident and injury
due toincor rect use of the lashing stra ps
If yo u attach the lashing stra p incor rectly
when secu ring loads, thefo llowing may occur
in theev ent of abrupt changes in direction,
braking maneuver or an acciden t:
R The tie-down eyes may become de tach ed
or the lashing stra p may tear if the per‐
missible load is exceeded.
R The load cann otbe restra ined.
This may cause the load toslip, tip over or be
fl ung about, striking vehicle occupants. #
Alwayste nsion the lashing stra ps in the
proper manner and only between the
described tie-down eyes. #
Always use lashing stra ps designed spe‐
cifically forth e loads. %
Obser
vethe information relating tothe maxi‐
mum loading capacity of the individual cargo
tie-down point. If you combine various cargo
tie-down points tosecure a load, alw aysta ke
th e maximum loading capacity of thewe ak‐
est cargo tie-down point into account. During
maximum full- stop braking, forc es may act
which can multiply thewe ight of the load.
Alw ays use se veral cargo tie-down points to
distribute and spread the load. Spread the
load evenly between the cargo tie-down
points or tie-down eyes.
Alw ays obser vethe operating instructions or the
lashing stra p manufacturer's instructions forthe
operation of the lashing stra p.
Obser vethe information relating tothe maximum
loading capacity of the cargo tie-down points
(/ page 353).
As the driver, you are responsible for ensuring the
fo llowing:
R The load is secured against slipping, tipping,
rolling or falling off.
Ta ke usual traf fic conditions as well as swerv‐
ing or full brake application and bad roads
into account.
R The applicable requ irements and guidelines
re lating toload-securing practices are met.
If th is is not the case, this may con stitute a
punishable of fense, depending on local legis‐ 272
Transporting

Un
locking and removing the stowage com‐
pa rtment co ver #
Remo vetheru bber mat from the front-
passenger foot we ll. #
Tounlo ck:turn thequ ick- re lease fastener 1
counter-clockwise toposition 0047. #
Slightly raise and pull out the co ver.
Inserting and locking the co ver #
Slide in the co ver and press it down wards. #
Press down thequ ick- re lease fastener 1
until it engages. #
Tolock: turnthequ ick- re lease fastener 1
clockwise toposition 0048. Re
moving the vehicle tool kit Example:
vehicle tool kit insert #
Raise the insert at mar ked points 1. #
Pull the insert out of clips 2. St
oring theve hicle tool kit #
Slide the insert into clips 2. #
Close the insert bypressing on mar ked points
1. Hydraulic jack
Information on
thehy draulic jack The
hydraulic jack is located in side compartment
1 abo vethe co-driver door step.
The jack has a maximum weight of 16.5 lbs
(7.5 kg) depe nding on theve hicle's equipment.
Yo u will find the maximum load capacity of the
jack stated on the adhesive label attached tothe
jac k.Ifth ere is a malfunction, please contact a
qu alified specialist workshop.
Jack maintenance:
R Clean and grease all moving parts af ter use.
R Extend and retract the pis tons ful lyeve rysix
months. 306
Breakdown assis tance

Ad
ditional related subjects:
R Determ ining the maximum load
(/ page 318).
R Notes on tire pressure (/ page310). St
eps todeterm ining the cor rect critical load The
following steps ha vebeen de veloped as
requ ired of all manufacturers under Title 49,
Code of U.S. Federal Regulations, Part57 5 in
accordance with the "National Traf fic and Mo tor
Ve hicle Saf etyAc t of 1966". #
Step 1: locatethest atement, "The combined
we ight of occupants and cargo should ne ver
exc eed XXX kgor XXX lbs." on theTire and
Loading In form ation placard of your vehicle. #
Step 2: determ ine the combined weight of
th e driver and passengers that will be tra vel‐
ing in your vehicle. #
Step 3: subtract the combined weight of the
driver and passengers from XXX kgor
XXX lbs. #
Step 4: there sulting figure equals the per‐
missible amount of cargo and luggage load
capacity. Forex ample, if the "XXX" amount
equals 1,400 lbs and there will be five 150 lb
passengers in your vehicle, the amount of
av ailable cargo and luggage load capacity is
650 lbs (1,400 – 750 (5 x 150) = 650 lbs). #
Step 5: determ ine the combined weight of
luggage and cargo being loaded on theve hi‐
cle. For saf etyre asons, this we ight must not
exc eed the cargo and luggage load capacity
calculated in step 4. #
Step 6: Even if
you ha vecalculated thetot al load care‐
full y,yo u should still make sure that the maxi‐
mum permissible gross weight and the maximum
gross axle weight rating of your vehicle are not
exc eeded. Information forth is can be found on
th eve hicle identification plate. #
Weigh the laden vehicle, including driver, pas‐
sengers and load, on a suitable vehicle weigh‐
bridge.
The measured values must not exceed the
maximum permitted values lis ted on theve hi‐
cle identification plate.
Ad ditional related subjects:
R Sample calculation for de term ining the maxi‐
mum load (/ page318)
R Tire and Loading In form ation placard
(/ page 317)
R Tire pressure table
R Vehicle identification plate Sample calculation
for de term ining the maxi‐
mum load The
following table has examples of how tocalcu‐
la te tota l and cargo load capacities with varying
seating con figurations and dif fere nt numbers and
sizes of occupants. The following examples use a
maximum load of 1,500 lbs (680 kg).This value
is for illustrative purposes on ly.Make sure you
are using the actual load limit foryo ur vehicle
st ated on your vehicle's Tire and Loading In for‐
mation placard (/ page317).
The higher thewe ight of all the occupants, the
smaller the maximum load for lugga ge.
Ste p 1 Example
1E xamp le 2
Combined maximum weight of
occupants and load (data from
th eTire and Loading In form a‐
tion placard) 15
00 lbs (680 kg)1 500 lbs (680kg) 318
Wheels and tires

Ste
p 2 Example
1E xamp le 2
Numb er of people in theve hicle
(driver and occupants) 51
Distribution of the occupant sFront: 2
Re ar: 3 Fr
ont: 1
We ight of occupant sO ccupant 1:150 lbs (68 kg)
Occupant 2: 180 lbs (82 kg)
Occupant 3: 160 lbs (73 kg)
Occupant 4: 140 lbs (63 kg)
Occupant 5: 120 lbs (54 kg) Occupant 1: 200 lbs (91
kg)
To talwe ight of all occupant s750 lbs (340 kg)2 00 lbs (91kg) Ste
p 3 Example
1E xamp le 2
Pe rm issible load (maximum
gross vehicle weight rating from
th eTire and Loading In form a‐
tion placard minus the gross
we ight of all occupants) 15
00 lbs (680 kg)00F8 75 0 lbs
(340 kg) = 750 lbs (340 kg)15
00 lbs (680 kg)00F8 200 lbs
(91 kg) = 1300 lbs (589 kg) Ti
re labeling Overview of tire labeling
1
Uniform Ti reQuality Grading Standards
(/ page 319)
2 DOT (Depa rtment of Transpor tation), (TIN)
Ti re Identification Number (/ page 320)
3 Maximum tire load (/ page 321)
4 Maximum tire pressure (/ page 321)5
Manufacturer
6 Chara cteristics of the tire (/ page 321)
7 Tire size designation, load-beari ng capacity,
speed rating and load ind ex (/page 321)
8 Tire name
% The da
tashown in the illustration is sample
data. Information on tire
quality grades Ac
cording totherequ irements of theU. S.
Depa rtment of Transpor tation's "Uni form Tire
Quality Grading Standards" tire manufacturers
must grade their tires using thefo llowing three
per form ance factors: Wheels and tires
319

The TIN is a unique identification number
for tires
and consists of thefo llowing components:
R DOT (Department of Transportation): tire
symbol 1indicates that the tire complies
with therequ irements of theU. S. Depa rtment
of Transpor tation.
R Manufacturer identi fication code: manu‐
fa cturer identification code 2prov ides infor‐
mation about the tire manufacturer. New tires
ha ve a code with two symbols. Retreaded
tires ha vea code with four symbols. For fur‐
th er information about retreaded tires, see
(/ page 324).
R Tire size: identifier 3describes the tire size.
R Tire type code: tire type code 4can be
used bythe manufacturer as a code to
describe specific characteristics of the tire.
R Date of manu factu re:da te of manufacture
5 prov ides information about the age of a
tire. The 1st and 2nd numbers indicate the
calendar week and the 3rd and 4th numbers
indicate theye ar of manufacture (e.g. "3208"
re fers to the 32nd week of theye ar 2008). Information on maximum tire load
%
The data shown in
the illustration is sample
data.
Maximum tire load 1isthe maximum permissi‐
ble weight for which the tire is appr oved.
Do not overload the tires by exceeding the maxi‐
mum permissible load. The maximum permissible
load can be found on theve hicle's Tire and Load‐
ing In form ation placard on the B-pillar on the driv‐
er's side (/ page317). Information on maximum tire pressure
%
The data shown in
the illustration is sample
data.
Maximum permitted tire pressure 1, which is
permitted forth e tires must not be exceeded.
Exception: when using the 225/ 75R16C
12 1/120R (122L) tires as a spa rewheel on the
re ar axle of Super Sin gle ve hicles with a dis tance
limit of 62 mi (100 km) and speed limit of 34 mph
(55 km/h). Information on tire
characteristics %
The data shown in
the illustration is sample
data.
This information describes the type of tire cord
and the number of la yers in side wall1 and
under tire tread 2. Ti
re size designation, load-bearing capacity,
speed rating and load index &
WARNING Risk of inju rythro ugh exceed‐
ing the specified tire load rating or the
permissible speed rating
Exceeding the specified tire load rating or the
permissible speed rating may lead totire
dama geand tothe tires bur sting. #
Therefore, only use tire types and sizes
appr ovedfo ryo ur vehicle model. Wheels and tires
321