2020 MERCEDES-BENZ SPRINTER hood release

Problems with
the side windo ws Problem
Possible causes/consequences and 0050 0050Solutions
A side window cann otbe
closed and the cause is
not obvious. #
Check tosee if there are any objects in the window guide.
& WARNING Risk of becoming trapped or fata lly injured if reve rs‐
ing pr otection is not activated
If yo u close a side wind owagain immediately af ter it has been
bloc ked, the side window will close with increased or maximum
fo rc e. The reve rsing feature will then not be active.
Pa rts of the body could become trapped in the closing area in the
process. #
Make sure that no parts of the body are in the closing area. #
Tostop the closing process, release the button or press the
button again tore-open the side windo w. If a side window is obstructed during closing, and
reopens again slightl y,
yo u can proceed as follo ws: #
Immedia tely afte rth e window is obstructed, pull the cor responding
button again until the side window has closed, and hold the button
fo r an additional second.
The side window is closed with increased forc e.
If th e side window is obstructed again and reopens slightl y,yo u can pro‐
ceed as follo ws: #
Repeat the pr evious step.
The side window is closed without the automatic reve rsing function.
The side windo wscannot
be opened or closed
using the con venience
opening feature. The SmartK
eybattery is weak or dischar ged. #
Check the battery with the battery check lamp and replace if neces‐
sary (/ page47). Anti-theft pr
otection Fu
nction of the immobilizer The immobilizer pr
events your vehicle from being
st ar ted without the cor rect key.
The immobilizer is automatically activated when
th e ignition is switched off, and deactivated when
th e ignition is switched on.
When leaving theve hicle, alw aysta ke thekey
with you and lock theve hicle. If theke y is left
inside theve hicle, an yone can start the engine.
% In
theeve ntthe engine does not start despi te
th eve hicle's star ter battery having suf ficient
ch arge ,th e immobilizer is defective. Contact
a qu alified specialist workshop or call
1-800-367-63 72(inthe USA) or
1-800-387-0 100(in Canada). ATA
(Anti-Theft Alarm sy stem) Fu
nction of ATA(Anti- theft Alarm sy stem)
If th eATA system is armed, a visual and audible
alarm is triggered in thefo llowing situations:
R a side door is opened
R there ar-end door is opened
R the hood is opened
R the interior motion sensor is triggered
(/ page 63)
R theto w- aw ay alarm is triggered
(/ page 62) Opening and closing
61

#
Turn DEF filler cap 1coun ter-clockwise and
re mo veit.
Opening the DEF filler cap on loc kable filler
caps #
Open the hood. #
Take tool 4 for unlocking DEF filler cap 1
from theve hicle tool kit. #
Pull co ver3 on DEF filler cap 1up, turn
90° and release. #
Insert tool 4 in holes 2of DEF filler cap
1. #
Turn DEF filler cap 1coun ter-clockwise and
re mo veit. Preparing
the DEF refill canis ter Va
riant 1 Va
riant 2 #
Unscr ewthe cap on DEF refill canis ter1. #
Screw disposable hose 2onto the opening
of DEF refill canis ter1 until hand-tight. 13 8
Driving and pa rking

#
Toopen: pull handle 1torelease the hood. #
Reach into thega p and push the hood catch
handle upwards. #
Open the hood and hold it up. #
Take support 1from the brac ket on the
hood and pull it down wards. #
Inse rtthe support into the brac ket below 2. &
WARNING Risk offire due toflammable
material in the engine compartment or
th eex haust sy stem
Clo ths or other flammable materials left in
th e engine compartment bymis take could
igni teupon coming into con tact wi thhot sec‐
tions of the engine or exhaust sy stem. #
Ensure that there are no flammable
ex tern al materials in the engine com‐
partment or on theex haust sy stem
af te r maintenance workhas been con‐
ducted. &
WARNING Risk of accident and inju ry
when opening and closing the engine
hood
When opening or closing the engine hood, it
may suddenly drop into the end position.
There is a risk of injury for an yone in the
engine hood's range of mo vement. #
Only open or close the engine hood
when there are no persons in the engine
hood's range of mo vement. *
NO
TEDama getothe hood Pushing
the hood closed with your hands
could damage it. #
Toclose the hood, let it drop from the
specified height. #
Toclose: liftthe hood slightl y. #
Movesupport 1tothe brac ket on the hood
and apply light pressure toengage it. #
Lowe rth e hood and let it drop from a height
of appr oximately 0.5 ft(15 cm). #
If it is still possible tolift the hood a little,
open the hood again and let it drop from a
height of appr oximately 0.7 ft(20 cm) until it
engages cor rectly. Engine oil
Che
cking the engine oil le vel with a dip stick &
WARNING Risk of bu rns from hot com‐
ponent parts in the engine compartment
Cer tain component pa rts in the engine com‐
partment can be very hot, e.g. the engine, the
cooler and pa rts of theex haust sy stem. #
Letthe engine cool down and only
to uch the component parts described
as follo ws. Depending on
the engine, the dipstick may be in
va rying locations in the engine compartment.
Wa iting time before checking the oil le vel:
R engine at normal operating temp erature:
fi ve minutes
R engine not at normal operating temp erature
(the engine was only star ted briefly, forex am‐
ple): 30 minutes 280
Maintenance and care

If
yo u ha vetocar ryout any workinthe engine
compartment, touch only thefo llowing compo‐
nents:
R Hood
R Engine oil filler opening cap
R Washer fluid reser voir cap
R Coolant expansion reser voir cap &
WARNING Danger of bu rns when open‐
ing the hood
If yo u open the hood when the engine has
ove rheated or during a fire inthe engine com‐
partment, you could come into con tact wi th
hot gases or other escaping operating fluids. #
Before opening the hood, allow the
engine tocool down. #
Intheeve nt of a fire inthe engine com‐
partment, keep the hood closed and call
th efire service. &
WARNING Risk of scalding from hot
coolant
The engine cooling sy stem is pressurized,
particular lywhen the engine is warm. If you
open the cap, you could be scalded byhot
coolant spr aying out. #
Letthe engine cool down before open‐
ing the cap. #
When opening the cap, wear pr otective
gl ove s and saf etygl asses. #
Open the cap slowly torelease pres‐
sure. Allow
the engine and the engine cooling sy stem
to cool down before checking the coolant le vel or
re filling coolant.
* NO
TEPaint wo rkdamage due tocoolant If coolant
gets on painted sur faces, the paint‐
wo rkcan be damaged. #
Add coolant carefully. #
Remo vespilled coolant. Checking
the coolant le vel Example: coolant
expansion reser voir #
Park theve hicle on an even sur face. #
Open the hood (/ page278). #
Slow ly tu rncoolant expansion reser voir cap
1 half a turn coun ter-clockwise and allow
exc ess pressure toescape. #
Turn coolant expansion reser voir cap 1fur‐
th er and remo veit. #
Check the coolant le vel.
There is enough coolant in coolant expansion
re ser voir if the coolant reaches the MAX
mar k.
Ad ding coolant #
Refill th e coolant tothe MAX mark on the
coolant expansion reser voir.
Only use coolant appr oved byMercedes-Benz to
avo id damaging the engine cooling sy stem. #
Replace coolant expansion reser voir cap 1
and tigh ten in a clo ckwise direction. #
Start the engine. #
After appro ximately five minutes, switch off
th e engine again and allow it tocool down. #
Che ckthe coolant le vel again and add coolant
if necessar y.
% Obser
veadditional coolant information
(/ page 347). Main
tenance and care 283

If
yo uwa nttoreplace thest ar ter battery yourself,
obse rveth efo llowing no tes:
R Alwaysre place a defective star ter battery
with a star ter battery which meets the spe‐
cific requ irements of theve hicle.
R Carryove r de tach able parts such as theve nt
hose, elbow fitting or term inal co ver from the
st ar ter battery tobe replaced.
R Make sure that theve nt hose is al ways con‐
nected toits original opening on the battery
side.
Ins tallth eex isting or newly supplied stop
plugs.
Otherwise, gases or battery acid could
escape.
R Make sure that the de tach able parts are con‐
nec ted in the same way as before. Disconnecting
the auxiliary bat tery inthe
engine compa rtment *
NO
TEDama getoelectrical assemblies Elect
rical assemblies could be damaged if the
st ar ter battery is disconnected while the
engine is running. #
Switch off the engine. Then, release the
battery clamps of thest ar ter batter y. #
Always disconnect thest ar ter battery in
th e battery case in the left foot we llfirs t.
Otherwise, electrical assemblies, e.g.
th e alternator, could be damaged. *
NO
TEDama getotheve hicle's electron‐
ics Incor
rectly disconnecting the auxiliary battery
can cause damage totheve hicle's electron‐
ics. #
Always disconnect the auxiliary battery
as described in thefo llowing sequence.
Do not reve rseth e battery term inals
under any circums tances. #
Obser vethe saf ety measures and pr otection
notices when disconnecting the auxiliary bat‐
te ry ( / page 295). #
Switch off all electrical consumers. #
Switch off the engine and the po wer supp ly. #
Open the hood (/ page278). #
Firs t loosen and remo vethe negative term inal
clamp on the auxiliary battery so that the
cla mp is no longer in con tact wi th thete rm i‐
nal. #
Remo vethe positive term inal clamp co ver. #
Loosen and remo vethe positive term inal
clamp. To
wing or tow- starting Overview of permissible
towing me thods In
theeve nt of a breakdown, Mercedes-Benz rec‐
ommends that you ha vetheve hicle transpor ted
ins tead of towe d.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. %
Ve
hicles with automatic transmission
and rear-wheel drive: ifth ere is a malfunc‐
tion, the automatic transmission may be
loc ked in position 005D.
If th e automatic transmission cann otbe shif‐
te dto position 005C, transport theve hicle
(/ page 303). A towing vehicle with lifting
equipment is requ ired forve hicle transport. 300
Breakdown assis tance

Display messages
Possible causes/consequences and 0050 0050Solutions &
WARNING Danger of bu rns when opening the hood
If yo u open the hood when the engine has overheated or during
a fire inthe engine compartment, you could come into con tact
wi th hot gases or other escaping operating fluids. #
Before opening the hood, allow the engine tocool down. #
Intheeve nt of a fire inthe engine compartment, keep the
hood closed and call thefire service. &
WARNING Risk of scalding from hot coolant
The engine cooling sy stem is pressurized, particularly when the
engine is warm. If you open the cap, you could be scalded byhot
coolant spr aying out. #
Let the engine cool down before opening the cap. #
When opening the cap, wear pr otective glove s and saf ety
gl asses. #
Open the cap slowly torelease pressure. #
Wait until the engine has cooled down. #
Ensure that the air supply tothe engine radiator is not obstruc‐
te d. #
Avoiding high engine loads, continue tothe nearest qualified
specialist workshop. Ensure that the coolant temp erature dis‐
play remains below 248°F (120°C).
00AC Check Coolant Level See
Operator's Manual *T
he coolant le vel is too lo w. &
WARNING Risk of scalding from hot coolant
The engine cooling sy stem is pressurized, particularly when the
engine is warm. If you open the cap, you could be scalded byhot
coolant spr aying out. #
Let the engine cool down before opening the cap. #
When opening the cap, wear pr otective glove s and saf ety
gl asses. #
Open the cap slowly torelease pressure. *
NO
TEEngine damage due toinsuf ficient coolant #
Avoid long journe yswith insuf ficient coolant. #
Top up coolant (/ page 282).
Regeneration Not Possi-
ble *N
otall conditions ha vebeen met forre ge neration of the diesel par‐
ticulate filter . #
Continue driving as normal until all conditions ha vebeen met for
re ge neration of the diesel particulate filter.
The load condition of the diesel particulate filter is over 50% and the
message still appears on the instrument clus ter. Displ
aymessa ges and warning and indicator lamps 367