2020 MERCEDES-BENZ SPRINTER maintenance

We
lcome tothewo rld of Mercedes-Benz
Before youfirs t drive off, read these Operating
Instructions carefully and familiarize yourself with
yo ur vehicle. Foryo ur ow n sa fety and a longer
ve hicle life, follow the instructions and warning
notices in these Operating Instructions. Disre‐
ga rding them may result in damage totheve hicle
or environment or in personal injur y.
Ve hicle damage caused byfailure toobser vethe
instructions is not co veredby the New Vehicle
Limited Warrant y.
The standard equipment and product desc ript ion
of your vehicle may vary and depends on thefo l‐
lowing factors:
R Model
R Order
R National version
R Availability
Mercedes-Benz reser vesth eright tointroduce
ch anges in:
R Design
R Equipment
R Tech nical features
Therefore, the description may dif fer from your
ve hicle in some cases.
The following documents are integ ral parts of the
ve hicle:
R Digital Operator's Manual
R Printed Operating Instructions
R Maintenance Booklet
R Equipment-dependent supplements
Alw ayske ep these documents in theve hicle. If
yo u sell theve hicle, alw ays pass all documents
on tothe new owner.
Daimler VANS US A,LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
9075841806
9075841806

Operating
the on-board computer ............ 176
Overview of the displa yson the multi‐
function display ....................................... 17 7
Setting the instrument lighting ................1 78
Menus and submenus .............................. 178Vo
ice Control Sy stem ........................... 184
No tes on operating saf ety ...................... .184
Operation ................................................ 184
Using theVo ice Cont rol Sy stem ef fec‐
tively ........................................................ 186
Basic voice commands ............................ 187Mercedes PRO
....................................... 19 5
Information about Mercedes PRO
(Mercedes me) ........................................ 19 5
Information about Mercedes PRO con‐
nect (Mercedes me connect) ................... 19 5
Calling the Mercedes-Benz Cus tomer
Center using the multimedia sy stem .......1 95
Making a call via theove rhead control
panel .......................................................1 96
Information on the breakdown assis‐
ta nce call via theove rhead control
panel .......................................................1 96
Giving permission for data transfer .......... 19 6
Tr ans ferred data during a service call ...... 19 6MBUX multimedia sy
stem .................... 19 8
Overview and operation ........................... 19 8
Sy stem settings ....................................... 209
Ve hicle information ..................................2 15
Na vigation ................................................ 216
Te lephone ................................................ 24 2
Online and Internet functions .................. 254
Media .......................................................2 61
Ra dio .......................................................2 65
Sound ...................................................... 270Tr
anspo rting .......................................... 271
No tes on loading guidelines .................... 271
Load distribution ..................................... 272
Secu ring loads ......................................... 272
Car rier sy stems ....................................... 274
Using the interior roof car rier sy stem ...... 275
Placing a load on the wheel ar ch............. 277 Maintenance and care
..........................278
ASS YST PLUS service inter val display .... .278
Engine compartment ............................... 278
Cleaning and care .................................. .286 Breakdown assi
stance ......................... 292
Emergency .............................................. 292
Emergency Call Sy stem ........................... 292
Flat tire ....................................................2 94
Battery .................................................... 294
To wing or tow- starting ............................ .300
Electrical fuses ........................................ 304
Ve hicle tool kit ......................................... 305
Hydraulic jack ......................................... 306 Wheels and tires
................................... 308
Information on noise or unusual driving
ch aracteristics ........................................ .308
No tes on regular lyinspecting wheels
and tires .................................................. 308
Information on driving with summer
tires ........................................................ .308
Information on M+S tires ......................... 309
No tes on snow chains ............................ .309
Ti re pressure ............................................ 310
Loading theve hicle ..................................3 17
Ti re labeling ............................................ .319
Information on definitions (tires and
loading) ................................................... 323
Changing a wheel .................................... 324
Spare wheel ............................................ 332 Te
ch nical data ....................................... 337
Information on tech nical da ta.................. 337
On-board electronics ............................... 337
Ve hicle identification plate, vehicle
identification number (VIN) and engine
number ....................................................3 38
Operating fluids and capacities .............. .340
Ve hicle data ............................................ 348
Tr ailer hit ch............................................. 349
Lashing points and car rier sy stems ......... 353 Display messages and
warning and
indicator lamps ..................................... 355
Display messages .................................... 355
Indicator and warning lamps .................... 376 Index
...................................................... 387 Con
tents 3

Environmental pr
otection
+ ENVIRONMENTAL
NOTEEnvironmental
damage due tooperating conditions and
personal driving style The pollutant emission of
theve hicle is
directly related totheve hicle's operation.
Operate your vehicle in an environmentally
re sponsible manner tohelp pr otect the envi‐
ro nment. Please obser vethefo llowing recom‐
mendations on ope rating conditions and per‐
sonal driving style.
Operating conditions: #
Make sure that the tire pressures are
alw ays cor rect. #
Do not transport any unnecessa ry
we ight (e.g. a roof rack which is no lon‐
ge rre qu ired). #
Obser vethe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection. #
Always ha vemaintenance workcar ried
out at a qualified specialist workshop.
Pe rsonal driving style: #
Do not depress the accelera tor pedal
when starting the engine. #
Do not warm upthe engine while sta‐
tionar y. #
Drive carefully and maintain a su fficient
dis tance to ot hervehicles. #
Avoid frequent, sudden acceleration and
braking. #
Shift gears in good time and use each
ge ar only up to00C3 of its maximum
engine speed. #
Switch off the engine when in stationary
traf fic fo r a prolonged time. #
Drive in a fuel-ef ficient manne r.Pay
attention tothe ECO display for a fuel-
ef ficient driving style. Environmental issues and
recommendations
It is recommended tore-use and recycle sub stan‐
ces ins tead of immediately disposing of them.
The releva nt environmental guidelines and regula‐
tions ser vetoprotect the environment and
should be follo we d carefully. Mercedes-Benz Genuine
Parts
+ ENVIRONMENTAL
NOTEEnvironmental
damage caused bynot using recycled
re conditioned components Mercedes-Benz
AGoffers recycled recondi‐
tioned components and pa rts with the same
qu ality as new parts. The same entitlement
from the Limited Warranty is valid as for new
parts. #
Recycled reconditioned components
and pa rts from Mercedes-Benz AG. *
NO
TEThe ef fectiveness of there stra int
sy stems can be impaired byinstalling
accessory parts, per form ing repairs or
we lding operations Airbags, Emer
gency Tensioning Devices as
we ll as control units and sensors forthe
re stra int sy stems can be ins talled in thefo l‐
lowing areas of theve hicle:
R Door frames
R Roof frames
R Doors
R Door pillars
R Door sills
R Seats
R Cockpit
R Instrument clus ter
R Center console #
Do not ins tall any accessories such as
audio sy stems in these areas. #
Do not per form repairs or welding oper‐
ations. #
Have accesso ryparts ins talled at a
qu alified specialist workshop. If
yo u use parts, tires, wheels or saf ety-re leva nt
accesso ries which ha venot been appr ovedby
Mercedes-Benz , the operating saf ety of theve hi‐
cle may be jeopardized. Saf ety-re leva nt sy stems,
e.g. the brake sy stem, may malfunction. Only use
Mercedes-Benz Genuine Parts or parts of equal
qu ality. Use only tires, wheels and accesso ries
th at are appr ovedfo ryo ur vehicle model.
Mercedes-Benz testsge nuine pa rts, con version
parts and accessory parts that ha vebeen
appr ovedfo ryo ur vehicle model forre liability,
saf ety and suitabilit y.Despite ongoing ma rket Gene
ral no tes 21

are presc
ribed bylaw and must be cor rect at all
times.
The factory equips theve hicle with a wooden or
plastic cargo compartment floor; this is an inte‐
gral part of theve hicle stru cture. If you ha vethe
cargo compa rtment floor remo ved, theve hicle
body may be damaged. Load securing will then
be impaired and the maximum loading capacity
of the tie-down points will no longer be guaran‐
te ed. Therefore, do not ha vethe cargo compart‐
ment floor remo ved.
Note s onthe pa rtition
Wi thout a partition, vehicles that are appr oved as
commercial vehicles (N1, N2) do not fulfill
ISO 27956, whi chdescribes the equipment for
properly securing a load in delivery vehicles. If
th eve hicle is used totranspo rtgoods, retrofitting
th e partition is stronglyrecommended, as prop‐
erly secu ring the load in vehicles without a parti‐
tion will alw ays be a complex operation. Operating Instructions
These Operating Instructions describe all models,
as well as standard and optional equipment of
yo ur vehicle that wa sav ailable at the time of
going topress. Countr y-specific dif fere nces are
possible. No tethat your vehicle may not be
equipped with all functions described. This is also
th e case for sy stems and functions releva nt to
saf ety. Therefore, the equipment on your vehicle
may dif fer from that in the descriptions and illus‐
trations.
The original pur chase agreement documen tation
fo ryo ur vehicle contains a list of all the sy stems
in your vehicle.
Should you ha veany questions concerning equip‐
ment and operation, consult an authorized
Mercedes-Benz Center.
The Operating Instructions and Maintenance
Booklet are impor tant documents and should be
ke pt intheve hicle.
Note onvehicles which are equipped bybody
manu factu rers
Alw ays obser vethe body manufacturer's Operat‐
ing Instructions. You could otherwise failto rec‐
ognize dangers. Service and
vehicle operation Wa
rranty The Limi
tedWa rranty foryo ur vehicle is in
accordance with thewa rranty term s and condi‐
tions in the Service and Warranty In form ation
booklet.
Yo ur authorized Mercedes-Benz Center will
re place and repair all factor y-ins talled parts in
acco rdance with thete rm s of thefo llowing war‐
ra nty term s and conditions:
R New Vehicle Limited Warranty
R Exhaust Sy stem Warranty
R Emission Sy stems Warranty
R California, Connecticut, Maine, Massachu‐
setts, New York,Pe nnsy lvania, Rh ode Island
and Verm ont Emission Control Sy stem War‐
ra nty
R State Warranty En forc ement La ws("Lemon
La ws ")
Re placement parts and accessories are co vered
by the Mercedes-Benz Parts and Accessories
Wa rranties.
These are available at any authorized Mercedes-
Benz Center.
% Should
you lose your Service and Warranty
In fo rm ation booklet, ha vean authorized
Mercedes-Benz Center ar range for a replace‐
ment. The new Service and Warranty In for‐
mation booklet will be pos tedto yo u. Ve
hicle operation outside the USA or Canada When
you are tra veling abroad with your vehicle,
obser vethefo llowing points:
R service points or replacement parts may not
be available immediatel y.
R unleaded fuel forve hicles with a catalytic
con verter may not be available. Leaded fuel
can cause damage tothe catalytic con verter.
R the fuel may ha vea considerably lo wer
octane number. Unsuitable fuel can cause
engine damage.
Cer tain Mercedes-Benz models are available in
Europe thro ugh the European Delivery Program.
Fo r more information, please consult an author‐
ized Mercedes-Benz Center, or write toone of the
fo llowing addresses:
In the USA: General no
tes23

Daimler
VANS US A,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9 Main
tenance information Yo
ur cus tomer service advisor will record every
service foryo u in the Service and Warranty In for‐
mation booklet. Information on
Roadside Assistance Ro
adside Assis tance of fers tech nical help in the
eve nt of a breakdown. Your calls totheto ll-f ree
Ro adside Assis tance Hotline are ans weredby our
agents 24hours a da y,365 da ysaye ar.
1- 87 7-762-826 7(USA)
1-800-387-0 100(Canada)
Yo u can find fur ther information in theRo adside
Assis tance brochu re(USA) or the "Roadside
Assis tance" section in the Service and Warranty
booklet (Canada). You will find bo thintheve hicle
document wallet. Information on
changing address or owner In
theeve nt of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty In form ation booklet or sim‐
ply call the Cus tomer Assis tance Center (USA) at
th e hotline number 1-8 77-762-826 7or Cus tomer
Service (Canada) at 1-800-387-0 100. This way,if
necessar y,we can reach you in a timely fashion.
If yo u sell your Mercedes, please lea vethe entire
literature in theve hicle so that it is available to
th e next owner. If you ha vepur chased a used
ve hicle, please send us the "Notification of Pur‐
ch ase of Used Car" in the Service and Warranty
In fo rm ation booklet or call the Cus tomer Assis‐
ta nce Center (USA) at the hotline number
1-8 77-762-826 7or Cus tomer Service (Canada) at
1-800-387-0 100. Po
ssible danger due tosubstances haza rdous
to health In compliance with Proposition 65 ("P
rop65"), the
fo llowing de tach able label has been added to
each vehicle sold in Califo rnia: Operating saf
ety &
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures. #
Always ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified special‐
ist workshop. &
WARNING Risk of accident and injury as
a re sult of incor rect modi fications to
electronic component parts
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf ety could also be af fected.
As a result, they may no longer function as
intended and/or endanger the operating
saf ety of theve hicle. #
Neverta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. Obser
vethe "Vehicle electronics" section in the
"Technical data". 24
General no tes

Note
s onchanges tothe engine output
Output inc reases can:
R change the emission values.
R lead tomalfunctions.
R result in consequential damage.
The operating saf ety of the engine is not guaran‐
te ed in all situations.
Any tamp ering with the engine management in
order toinc rease the engine output will lead to
th e loss of the New Vehicle Limited Warranty and
ot her warranty entitlements.
If yo u sell theve hicle, inform the buyer of any
alterations totheve hicle's engine output. This
may constitute a punishable of fense under
national legislation. Qualified speciali
stwo rkshop
A qu alified specialist workshop has the necessary
special skills, tools and qualifications tocor rectly
car ryout any necessary workon your vehicle.
This particularly applies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workon theve hicle
car ried out at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and con‐
ve rsions
R workon electronic components
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center forth is pur‐
pose. Ve
hicle registration
Mercedes-Benz may ask its service cen ters to
car ryout tech nical inspections on cer tain vehi‐
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it Mercedes-Benz has your registration
data. In
thefo llowing cases your vehicle may not be
re gis tere dto youye t:
R You did not pur chase your vehicle at an
authorized specialist dealer.
R Your vehicle has not yet been inspected at an
au thorized Mercedes-Benz Center.
It is advisable toregis teryo ur vehicle with an
authorized Mercedes-Benz Center.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership.
Yo u can do this, forex ample, at an authorized
Mercedes-Benz Center. Cor
rect use of theve hicle
If yo ure mo vewarning sticke rs,ot hers may failto
re cognize the dangers. Lea ve warning sticke rs in
position.
Obser vethefo llowing information in particular
when operating theve hicle:
R Safety no tes in these Operating Instructions
R Tech nical da taforth eve hicle
R Traf fic ru les and regulations
R Laws per taining tomo torve hicles and saf ety
st andards Multi Purpose
Vehicle &
WARNING Risk of accident due toa high
cen ter of gr avity
As a result of the high center of gr avity the
ve hicle can skid or rollo ver in theeve nt of
ab rupt steering mo vements and/or inapp ro‐
priate speed. #
Adapt the speed and the driving style to
th e driving characteristics of theve hicle
as well as the pr evailing road and
we ather conditions. Utility
vehicles ha vea significantly higher rollo ver
ra te than other types of vehicles.
If th is vehicle is not operated in a safe manner it
could result in an accident, rollo ver as well as to
se vere or fata l injuries.
In a rollo ver crash, an unbel ted person is signifi‐
cantly more likely todie than a person wearing a
seat belt.
Yo u and all vehicle occupants should alw ayswe ar
a seat belt. 26
General no tes

information about
your vehicle e.g. thero uting of
electric cables.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Electronic control units are ins
talled in your vehi‐
cle. Some of them are necessary foryo ur vehicle
to function safel y,some pr ovide support when
driving (driver assis tance sy stems). In addition,
yo ur vehicle of fers comfort or enter tainment
functions which are also made possible with elec‐
tronic control units.
Electronic control units con tain data memo ries
which can permanently or temp orarily store tech‐
nical information on theve hicle's operating state,
component stre ss, service requirements as well
as tech nical events and malfunctions.
This information general lydocuments thest ate of
a component part, a module, a sy stem or of the
environment such as:
R operating statuses of sy stem components
(e.g. fluid le vels, battery status, tire pressure)
R status messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, deceleration, lateral
acceleration, display of thefast ened seat
belts)
R malfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
R information on events in which theve hicle is
damaged
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition tothe pr ovision of control unit func‐
tions, this data ser vesto recognize and rectify
malfunctions as well as tooptimize vehicle func‐
tions bythe manufacturer. Most of this data is
vo latile and is only processed in theve hicle itself.
Only a small proportion of the data is stored in
ev ent or fault memories.
When you use services, thete ch nical da tafrom
th eve hicle can be read out byservice network
emplo yees (e.g. workshops, manufacturers) or
th ird parties (e.g. breakdown services). Services
include repair services, maintenance processes, wa
rranty events and quality assurance measures,
fo rex ample. The data is read out via the connec‐
tion forth e diagnostics connection in theve hicle,
which is requ ired bylaw. The respective service
network locations or third parties collect, process
and use the data. The data documents tech nical
st ates of theve hicle, helps in finding er rors and
in impr oving quality and is trans ferred tothe
manufacturer if necessar y.In addition, the manu‐
fa cturer is subject toproduct liability. Forth is
purpose, the manufacturer requ ires tech nical
da ta from vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet during repairs or maintenance
wo rk.
Depending on the equipment selected, you can
enter data in com fort and inf otainment functions
of theve hicle.
This includes, forex ample:
R multimedia data, such as music, films or pho‐
to sfo r playback in an integrated multimedia
sy stem
R address book data for use in an integrated
hands-free sy stem or an integrated navigation
sy stem
R navigation destinations entered
R data on the use of Internet services
This data can be sa ved locally in theve hicle or
located on a device that you ha veconnected to
th eve hicle (e.g. smartphone, USB memory stick
or MP3 pla yer). If this data is sa ved in theve hicle,
yo u can dele teit at any time. Trans fer of this data
to third parties only occurs on your requ est,
especially as part of online services according to
th e settings you selec ted.
Yo u can sa vecon venience settings/cus tomiza‐
tions in theve hicle and change them at any time.
Depending on the equipment, this includes, for
ex ample:
R settings of the seat and steering wheel posi‐
tions
R suspension and climate cont rol settings
R customizations such as interior lighting
If yo ur vehicle is equipped appropriately, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can operate these devi‐
ces via the cont rol elements integrated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia sy stem. Simultane‐ 28
General no tes

It is also
strongly recommended that you ha ve
th e brakepads checked at a qualified specialist
wo rkshop, not only at everyservice displa yedby
th e maintenance inter val displa y,but also prior to
long journe ysand when ever the wheels are
re mo ved.
Ne w brake discs and brakepads
New brakepads and brake discs on lyreach their
optimal braking ef fect af ter appro ximately
10 0 miles (100 kilome ters).
Unti lth en, compensate forth ere duced braking
ef fect by applying greater pressure tothe brake
pedal. For saf etyre asons, Mercedes-Benz recom‐
mends that you only ha vebrakepads and brake
discs which are appr ovedby Mercedes-Benz
ins talled on your vehicle.
Other brake discs or brakepads may compromise
th e saf ety of your vehicle.
Alw aysre place all brake discs and brakepads on
an axle at the same time. Alw ays ins tall new
brakepads when replacing brake discs.
Pa rking brake &
WARNING Risk of skidding or an acci‐
dent bybraking with the parking brake
If yo u ha vetobrake your vehicle with the
parking brake, the braking dis tance is consid‐
erab lylonger and the wheels may loc k.There
is an increased risk of skidding and/or acci‐
dent. #
Only brake theve hicle with the parking
brake if the service brake has failed. #
Inthis case, do not apply the parking
brake with too much forc e. #
Ifth e wheels loc k,immediately release
th e parking brake as much as required
fo rth e wheels toturn again. Ve
hicles with a manual parking brake
When driving on wetro ads or dirt-co vered sur fa‐
ces, road salt or dirt may getinto the parking
brake. This causes cor rosion and a reduction of
braking forc e.
In order topreve ntthis, drive with the parking
brake lightly applied from time totime.
When doing so, drive for a dis tance of appr ox‐
imately 300 ftat a maximum speed of 13mph
(20 km/h).
The brake lights do not light up when you brake
th eve hicle with the parking brake. Information about driving on
wetroads
Hydroplaning &
WARNING Risk of aquaplaning because
tire tread is too low
Depending on the dep thofthewate r onthe
ro adw ay, aquaplaning can occur despite suf fi‐
cient tire tread dep thand low speed. #
Avoid tire ruts and brake carefully. The
refore , in heavy rain or other conditions in
which hydroplaning can occur, drive as follo ws:
R Reduce your speed
R Avoid tire ruts
R Brake carefully
Driving on flooded roads
Bear in mind that vehicles tr aveling in front or in
th e opposite direction create waves. This may
cause the maximum permissible dep thofwater
to be exc eeded. These no tes must be obser ved
under all circum stances. Otherwise, you can
damage the engine, electrics and transmission.
If yo u ha vetodrive on stre tches of road on which
wate r has collected, please bear in mind thefo l‐
lowing:
R The wate r level of standing water may not be
abo vethe lo wer edge of the front bumper.
R You may drive no fasterthan walking pace.
Obser vethe no tes on ford ing while off- road for
all-wheel drive vehicles (/ page116).
Infor mation about driving in winter &
DANG ER Risk of fata l injury due topoi‐
sonous exhaust gases
If th eta ilpipe is bloc ked or suf ficient ventila‐
tion is not possible, poisonous exhaust gases
such as carbon monoxide may enter theve hi‐
cle. This is the case when theve hicle
becomes stuck in sn ow,fo rex ample. #
Keep theta ilpipe and the area around
th eve hicle free from snow when the
engine or thest ationary heater are run‐
ning. #
Open a window on the side of theve hi‐
cle facing away from the wind toensure
an adequate supply of fresh air. Driving and parking
11 5