2019 MAZDA MODEL CX-30 Owners Manual (in English)

CAUTION
¾Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become
damaged and may not function in an emergency.
¾The Mazda ERA-GLONASS has a special built-in battery so that it can operate even
if the power supply from the vehicle is cut such as in an accident.
Heed the following cautions. If the Mazda ERA-GLONASS is not used correctly it
may not operate.
¾The built-in battery is not a rechargeable type battery. Do not attempt to
recharge the battery.
¾The built-in battery life is 3 years. Have the built-in battery replaced at an
Authorised Mazda Repairer periodically.
¾If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Mazda ERA-GLONASS cannot be used.
If the system determines that there is a problem, the indicator light (red) in the
Emergency call switch turns on to notify the driver. Have the vehicle inspected at
an Authorised Mazda Repairer. Refer to Indicator light/Beep sound on page
7-19.
NOTE
xThe Mazda ERA-GLONASS can be used when the ignition is switched ON.xThere are two ways the Mazda ERA-GLONASS makes calls; automatically or
manually.
xThe Mazda ERA-GLONASS may not make a connection under the following
conditions or depending on the use environment. If the Mazda ERA-GLONASS
does not connect, make a call from another telephone such as the nearest
available public telephone.
xThe vehicle is outside of a mobile phone network areaxThe vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
xThe vehicle does not receive an impact of a certain level or more even if an
accident has occurred.
xAn extremely serious collision occurs resulting in damage to the Mazda
ERA-GLONASS.
xThe position information cannot be obtained when signals cannot be received
from the GNSS satellites, however, voice calls are possible.
xWhen a voice call is made by the Mazda ERA-GLONASS, the audio system is
muted so that it does not interfere with the call.
xIt may take some time for the call centre to respond after the Mazda
ERA-GLONASS
first starts operating.
xIf you are unable to respond to an operator's questions after the voice call begins,
the operator may proceed with emergency procedures at their own discretion.
xEven if it is
difficult for you to hear the operator's voice, your voice may be heard
by the call centre. Continue explaining your circumstances.
If Trouble Arises
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ERA-GLONASS
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xIf the Mazda ERA-GLONASS operates while you are making a call with your
mobile phone using Bluetooth® Hands-Free, the call may be interrupted.xIt may not be possible to receive a call using the Bluetooth® Hands-Free normally
while the Mazda ERA-GLONASS is operating.
xA voice call with an operator may not be possible if the speaker or microphone is
broken. If the speaker or microphone is broken, always have the vehicle inspected
at an Authorised Mazda Repairer.
xThe Mazda ERA-GLONASS may not operate normally outside of the following
temperature range: If the Mazda ERA-GLONASS does not operate normally, make
a call from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
xThere may be a difference between the position information sent to the call centre
and the actual position of the vehicle where the call was made. Indicate
landmarks around the position of the vehicle where the call is being made to the
operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle
information is automatically sent to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and
emergency calls may not be possible in the event that an emergency occurs again.
After an automatic emergency call has been made, have the built-in battery replaced
by an Authorised Mazda Repairer.
NOTE
xAutomatic emergency calls cannot be cancelled by the user.xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf the vehicle receives an impact of a certain level or more in a collision, an
automatic call is made even if the air bags do not deploy.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre. Redialing cannot be cancelled.
1. If the vehicle receives an impact of a certain level or more in a collision, the
Mazda ERA-GLONASS begins operating automatically.
If Trouble Arises
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ERA-GLONASS
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2. The indicator light (green) on the Emergency call switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
3. When the connection is established with the call centre, the indicator light
(green) flashes somewhat quickly (0.3 second intervals) and the beep sounds
simultaneously, and the transmission of the vehicle information begins.
4. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
5. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals) and the beep sounds
simultaneously.
In this case, make a manual connection using the Emergency call switch because
an automatic connection is not possible.
1. Red (Turns on)
2. Green (Flashes)
Manual emergency calls
With the ignition switched ON, long-press the Emergency call switch and after
releasing your
finger from the switch, the vehicle information is automatically
transmitted to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
If Trouble Arises
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ERA-GLONASS
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NOTE
xOnly make calls manually for conditions requiring urgent treatment such as illness
or serious injury.
xWhen making emergency calls manually, stop the vehicle in a safe location before
making the call.
xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre. To cancel the redialing, refer to
Manual emergency call cancellation.
1. Make sure that the ignition is switched ON.
2. Long-press the Emergency call switch on the overhead console and then release
your finger from the switch.
1. Emergency call switch
3. The indicator light (green) on the Emergency call switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
4. When the connection is established with the call centre, the indicator light
(green) flashes somewhat quickly (0.3 second intervals) and the beep sounds
simultaneously, and the transmission of the vehicle information begins.
5. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
If Trouble Arises
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ERA-GLONASS
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6. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals), and the beep sounds
simultaneously.
Make a manual emergency call again.
1. Red (Turns on)
2. Green (Flashes)
NOTE
If a call to the call centre does not connect even though the indicator light shows a
call is possible, make a call to the police or other authority by means other than the
Mazda
ERA-GLONASS.
Manual emergency call cancellation
A manual emergency call can be cancelled even after the Emergency call switch has
been pressed by pressing the switch again, as long as the call with the call centre has
not begun. If the call cannot be cancelled and the call with the call centre has
begun, tell the operator that the call is mistaken.
▼Indicator Light/Beep Sound
The indicator light turns on/flashes and beep sounds are activated to notify the
driver of the system operation status or if there is a problem with the system.
StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Diagnosis Turns on Turns onŠŠWhen the ignition is switched
ON, it turns on and then
turns off after a few seconds.
NOTE
A manual emergency call is
not possible during diagnosis.
Normal Turns off Turns offŠŠThe system is operating nor-
mally.
If Trouble Arises
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ERA-GLONASS
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StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Malfunction Turns off Turns onŠ3 beeps
(Slow intermit-
tent sound)
xA system malfunction is
detected.
xThe remaining power of
the built-in battery is low.
CAUTION
If the indicator light (red) re-
mains on constantly, the sys-
tem will not operate normal-
ly. Have the vehicle inspected
at an expert repairer (we rec-
ommend an Authorised Maz-
da Repairer) as soon as possi-
ble.
Call being
made with call
centreFlashes Turns offSlow
(0.5 second
intervals)The beep does
not sound, but
the ringback
tone can be
heard.An emergency call is being
made by the Mazda
ERA-GLONASS.
Vehicle infor-
mation is be-
ing transmittedFlashes Turns
offSomewhat
quick
(0.3 second
intervals)Continuous in-
termittent
soundVehicle information is being
transmitted to the call centre.
Start of voice
callTu r n s o n Tu r n s o ffŠ1 beep
During a voice call with the
call centre.
During voice
callTu r n s o n Tu r n s
offŠŠ
Connection
failureFlashes Turns onQuick
(0.15 second
intervals)3 beeps
(Fast intermit-
tent sound)When an emergency call fails
to connect.
▼Te s t M o d e
The test mode function makes sure that the Mazda ERA-GLONASS can operate
normally.
Have your vehicle tested at an Authorised Mazda Repairer when performing the test
mode.
Method to start test mode
Switch the ignition ON while the parking brake is applied, and wait 2 minutes with
the vehicle stopped.
If Trouble Arises
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ERA-GLONASS
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After that, perform the following procedure.
Move the signal lever up to right
turn
Move the signal lever up to right
turnMove the signal lever
down to left turn
Move the signal lever down
to left turn Return the signal lever to offReturn the signal lever to
Return the signal lever to off
Return the signal lever to off Return the signal lever to off Move the signal lever up to right
turnWithin 5 seconds
Within 1 second Within 1 second Within 1 second Within 1 second
Within 1 second
Within 1 second
Within 1 second
Within 1 second Within 5 seconds
Within 5 seconds
Within 1 second Turn on the hazard warning
lights.
Turn off the hazard warning
lights.
Both red and green
Emergency call switch
indicator lights turn on.
Press the Emergency call
switch for one second or
longer and release it.
After the procedure is completed, the test mode is performed in the following order
automatically.
1. Procedure is completed
2. Switch to test mode
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ERA-GLONASS
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3. Call is placed to call centre
4. Vehicle information is sent
5. Start of voice call
6. Voice guidance from the call centre is played
NOTE
Communication with the call centre may fail if the reception is poor. Perform the
test mode in a location with good reception.
The test mode finishes automatically.
If Trouble Arises
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ERA-GLONASS
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