2019 MAZDA MODEL CX-30 Owners Manual (in English)

xIf the Emergency call system operates while you are making a call with your mobile
phone using Bluetooth® Hands-Free, the call may be interrupted.xIt may not be possible to receive a call using the Bluetooth® Hands-Free normally
while the Emergency call system is operating.
xA voice call with an operator may not be possible if the speaker or microphone is
broken. If the speaker or microphone is broken, always have the vehicle inspected
at an expert repairer (we recommend an Authorised Mazda Repairer).
xThe Emergency call system may not operate normally outside of the following
temperature range: If the Emergency call system does not operate normally, make
a call from another telephone such as the nearest available public telephone.
Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)
xThere may be a difference between the position information sent to the call centre
and the actual position of the vehicle where the call was made. Indicate
landmarks around the position of the vehicle where the call is being made to the
operator during the voice call.
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle
information is automatically sent to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and
emergency calls may not be possible in the event that an emergency occurs again.
After an automatic emergency call has been made, have the built-in battery replaced
by an expert repairer (we recommend an Authorised Mazda Repairer).
NOTE
xAutomatic emergency calls cannot be cancelled by the user.xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf the vehicle receives an impact of a certain level or more in a collision, an
automatic call is made even if the air bags do not deploy.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre. Redialing cannot be cancelled.
1. If the vehicle receives an impact of a certain level or more in a collision, the
Emergency call system begins operating automatically.
If Trouble Arises
Emergency Call System
7-7

2. The indicator light (green) on the Emergency call switch flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
3. When the connection is established with the call centre, the indicator light
(green) flashes somewhat quickly (0.3 second intervals) and the transmission of
the vehicle information begins.
4. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
5. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals) and the beep sounds
simultaneously.
In this case, make a manual connection using the Emergency call switch because
an automatic connection is not possible.
1. Red (Turns on)
2. Green (Flashes)
Manual emergency calls
With the ignition switched ON, long-press the Emergency call switch and after
releasing your
finger from the switch, the vehicle information is automatically
transmitted to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds
have elapsed since the transmission began, the voice call with the call centre starts.
If Trouble Arises
Emergency Call System
7-8

NOTE
xOnly make calls manually for conditions requiring urgent treatment such as illness
or serious injury.
xWhen making emergency calls manually, stop the vehicle in a safe location before
making the call.
xThe call centre will end an emergency call. The user cannot end the emergency
call.
xIf a call is disconnected or a call cannot be made to the call centre correctly, an
automatic call is made again to the call centre.
1. Make sure that the ignition is switched ON.
2. Long-press the Emergency call switch on the overhead console and then release
your finger from the switch.
1. Emergency call switch
3. The indicator light (green) on the Emergency call switch
flashes slowly (0.5
second intervals) and the call is made to the call centre.
1. Green
4. When the connection is established with the call centre, the indicator light
(green)
flashes somewhat quickly (0.3 second intervals) and the transmission of
the vehicle information begins.
5. When the transmission of the vehicle information is completed or about 20
seconds have elapsed since the transmission began, the beep sounds and the
voice call with the call centre starts.
If Trouble Arises
Emergency Call System
7-9

6. If the connection fails, the indicator light (red) turns on and the indicator light
(green) flashes quickly (0.15 second intervals), and the beep sounds
simultaneously.
Make a manual emergency call again.
1. Red (Turns on)
2. Green (Flashes)
NOTE
If a call to the call centre does not connect even though the indicator light shows a
call is possible, make a call to the police or other authority by means other than the
Emergency call system.
▼Indicator Light/Beep Sound
The indicator light turns on/flashes and beep sounds are activated to notify the
driver of the system operation status or if there is a problem with the system.
StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Diagnosis Turns on Turns onŠŠWhen the ignition is switched
ON, it turns on and then
turns off after a few seconds.
NOTE
A manual emergency call is
not possible during diagnosis.
Normal Turns off Turns offŠŠThe system is operating nor-
mally.
If Trouble Arises
Emergency Call System
7-10

StatusIndicator light
Beep sound
statusOn/flashing conditions
Green Red Flash interval
Malfunction Turns off Turns onŠ3 beeps
(Slow intermit-
tent sound)
xA system malfunction is
detected.
xThe remaining power of
the built-in battery is low.
CAUTION
If the indicator light (red) re-
mains on constantly, the sys-
tem will not operate normal-
ly. Have the vehicle inspected
at an expert repairer (we rec-
ommend an Authorised Maz-
da Repairer) as soon as possi-
ble.
Call being
made with call
centreFlashes Turns offSlow
(0.5 second
intervals)The beep does
not sound, but
the ringback
tone can be
heard.An emergency call is being
made by the Emergency call
system.
Vehicle infor-
mation is be-
ing transmittedFlashes Turns
offSomewhat
quick
(0.3 second
intervals)ŠVehicle information is being
transmitted to the call centre.
Start of voice
callTu r n s o n Tu r n s o ffŠ1 beep
During a voice call with the
call centre.
During voice
callTu r n s o n Tu r n s
offŠŠ
Connection
failureFlashes Turns onQuick
(0.15 second
intervals)3 beeps
(Fast intermit-
tent sound)When an emergency call fails
to connect.
If Trouble Arises
Emergency Call System
7-11

Mazda ERA-GLONASS*
▼Mazda
ERA-GLONASS
When an emergency situation such as an accident or sudden illness occurs, the
Mazda
ERA-GLONASS dials the call centre automatically or the user can make a call
to the call centre manually to enable a voice call.
The system operates automatically when the vehicle receives an impact of a certain
level or more in a collision, or it can be operated manually using the Emergency call
switch if an emergency situation arises such as sudden illness.
The call centre operator
confirms the status via the voice call,
confirms the vehicle's
position information using the GNSS
*1, and calls the police or emergency services.*1 GNSS, short for “Global Navigation Satellite System”, is a system that obtains the
vehicle's current location by receiving radio waves emitted from the GNSS
satellites to the ground.
Status information
Emergency vehicle Dial &
Position
information
Position Satellite
Mobile phone
base station
Emergency situation occursCall centre
Police and emergency
services
If Trouble Arises
Mazda
ERA-GLONASS
7-12*Some models.

▼Component Parts of Mazda
ERA-GLONASS

1. Emergency call switch
2. Microphone, Speaker
3. Aerial
WARNING
When using the Mazda
ERA-GLONASS, keep medical devices
such as an implanted heart
pacemaker or defibrillator about 22
cm (8.7 in) or more away from the
vehicle's aerial:
Otherwise, the operation of the
medical device may be affected by
radio waves.
If Trouble Arises
Mazda
ERA-GLONASS
7-13

▼Flow of Mazda ERA-GLONASS
Automatic call
User statusMazda ERA-GLONASSCall centre/
Police/
Emergency
services Manual call
Emergency situation arises
such as collision or sudden
illnessAutomatic call made
due to vehicle
receiving impact of
certain level or more
Vehicle information,
position information,
other
Status
information
Police and
emergency services
Emergency vehicle RescueStatus confirmation/report by voice callManual call made
by user Emergency call
system switch
If Trouble Arises
Mazda
ERA-GLONASS
7-14