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3458-2. Steps to take in an emergency
8
When trouble arises
AYGO_EE_OM99J92E
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional before towing.
● The engine is running but the vehicle will not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or a commercial tow-
ing service, using a lift-type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck from the front,
the vehicle’s rear wheels and axles must be in good conditions.
( →P. 346, 349)
If they are damaged, use a towing dolly or flatbed truck.
Situations needs to contact dealers before towing
Towing with a sling-type truck
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3468-2. Steps to take in an emergency
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If your Toyota is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 °.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
XFrom the front XFrom the rear
Release the parking brake. Use a towing dolly under the
front wheels.
Using a flatbed truck
Bottom of
the vehicle
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3478-2. Steps to take in an emergency
8
When trouble arises
AYGO_EE_OM99J92E
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet. This should only be attempted on hard surfaced roads
for 80 km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Take out the towing eyelet. ( →P. 362, 375)
Push the lower left of the eyelet
cover and then open it.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel bolt
wrench or hard metal bar.
To prevent damaging the front
bumper, wrap the wheel bolt
wrench with a rag as shown in the
illustration.
Emergency towing
Emergency towing procedure
1
2
3
4
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3488-2. Steps to take in an emergency
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Securely attach a cable or chain to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” position.
Vehicles with a smart entry & start system: Enter the vehicle being
towed and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Shift the shift lever to N and release the parking brake.
Vehicles with a multi-mode manual transmission: When the shift
lever cannot be shifted. ( →P. 390)
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel bolt wrench
● Vehicles with a wheel bolt wrench: Wheel bolt wrench is installed in luggage
compartment. ( →P. 362, 375)
● Vehicles without a wheel bolt wrench: Wheel bolt wrench can be purchased
at any authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
5
6
7
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3498-2. Steps to take in an emergency
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When trouble arises
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using a rope, avoid sudden starts, etc., which place exces-
sive stress on the towing hook and rope. The towing hook or rope may
become damaged, broken debris may hit people and cause serious dam-
age.
● Do not turn the engine switch to the “LOCK” position (vehicles without a
smart entry & start system) or off (vehicles with a smart entry & start sys-
tem).
There is a possibility that the steer ing wheel is locked and can not be oper-
ated.
■ Installing towing eyelet to the vehicle
Make sure that towing eyelet are installed securely.
If not securely installed, towing ey elet may come loose during towing.
NOTICE
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the driv-
etrain and related parts may be dam-
aged.
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3508-2. Steps to take in an emergency
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If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● High engine coolant temperature warning light comes on
● “STOP” indicator flashes
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine misses, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact any authorized Toyota
dealer or repairer, or another duly qualified and equipped pro-
fessional as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
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