Page 369 of 681

The fuel pump shutoff stops the flow of fuel
to the engine in the event of a moderate to
severe crash. Not every impact causes a
shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4. Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps
1 through 4.
If your vehicle has a push button start
system:
1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your vehicle.
3. Remove your foot from the brake pedal
and press START/STOP to switch off
your vehicle.4. You can attempt to start the vehicle by
pressing the brake pedal and
START/STOP, or press START/STOP
without pressing the brake pedal.
5. If the vehicle does not start, repeat steps
1 through 4.
JUMP STARTING THE VEHICLE
WARNING: Batteries normally
produce explosive gases which can cause
personal injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.
WARNING: Keep batteries out of
reach of children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush immediately
with water for a minimum of 15 minutes and
get prompt medical attention. If acid is
swallowed, call a physician immediately.
WARNING: Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your automatic
transmission vehicle.
Note:Attempting to push-start a vehicle with
an automatic transmission may cause
transmission damage.
Note:Use only a 12-volt supply to start your
vehicle.
366
Roadside Emergencies
Page 370 of 681

Note:Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the two
vehicles do not touch.
Locating the Jump Starting Connection
Points
E288229
1. Open the hood. See Opening and
Closing the Hood (page 398).
2. Remove the access cover.
3. Remove the red protective cover from
the positive lead jump connection point.4. Locate the negative jump connection
point on the rear mounting bolt for the
cross brace, as shown.
Connecting the Jumper Cables
WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
WARNING: Do not connect the
negative jumper cable to any other part of
your vehicle. Use the ground point.
Note:In the illustration, the bottom vehicle
represents the booster vehicle.
E281345
1. Connect the positive (+) jumper cable to
the positive (+) terminal of the discharged
battery.
367
Roadside Emergencies
Page 371 of 681

2. Connect the other end of the positive (+)
cable to the positive (+) terminal of the
booster vehicle battery.
3. Connect the negative (-) cable to the
negative (-) terminal of the booster
vehicle battery.
4. Make the final connection of the negative
(-) cable to an exposed metal part of the
stalled vehicle's engine, away from the
battery and the fuel injection system, or
connect the negative (-) cable to a ground
connection point if available.
Jump Starting
Note:If you are using a hybrid vehicle as the
booster vehicle, you do not need to rev the
engine.
1. Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.
2. Start the engine of the disabled vehicle.3. Once the disabled vehicle has been
started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
1. Remove the negative (-) jumper cable
from the disabled vehicle.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster vehicle
battery.
4. Remove the jumper cable from the
positive (+) terminal of the disabled
vehicle battery.
5. Allow the engine to idle for at least one
minute.
COLLISION, DAMAGE OR FIRE
EVENT
Guidance for Ford Motor Company
Electric and Hybrid-Electric Vehicles
Equipped With High Voltage Batteries
(Vehicle Owner/Operator/General Public)
Electric and Hybrid-Electric Vehicle
Considerations
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Always assume the high-voltage battery
and associated components are
energized and fully charged.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors are
potentially toxic and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of toxic,
flammable gases and fire.
368
Roadside Emergencies
Page 372 of 681

Vehicle information and general safety
practices:
• Know the make and model of your
vehicle.
• Review the owner’s manual and become
familiar with your vehicle’s safety
information and recommended safety
practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself.
Contact an authorized dealer.Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle.
If possible:
• Move your vehicle to a safe, nearby
location and remain on the scene.
• Roll down the windows before switching
your vehicle off.
• Place your vehicle in park (P), set the
parking brake, switch off the vehicle,
activate the hazard warning flashers and
move your key(s) at least 15 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Exposed electrical components, wires,
and high-voltage batteries present
potential high-voltage shock hazards.• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid-electric vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle and
try to stay clear of the smoke.
• Exit the vehicle immediately.
• Advise emergency assistance that an
electric or hybrid-electric vehicle is
involved.
• As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders.
369
Roadside Emergencies
Page 373 of 681
Post-Incident
• Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 49 ft (15 m) of any
structure or vehicle.
• Make sure that passenger and luggage
compartments remain ventilated.
• Call emergency assistance if you observe
leaking fluids, sparks, smoke or flames,
or hear gurgling or bubbling from the
high-voltage battery.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicators
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
• You press the hazard control button.
• You press the panic button on the remote
entry transmitter (if equipped).• Your vehicle runs out of power.
• Sounding of the horn is only enabled in
specific markets.
TRANSPORTING THE VEHICLE
E143886
370
Roadside Emergencies
Page 374 of 681

If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. We do
not approve a slingbelt towing procedure. If
you tow your vehicle incorrectly, or by any
other means, vehicle damage may occur.
We produce a towing manual for all
authorized tow truck operators. Have your
tow truck operator refer to this manual for
proper hook-up and towing procedures for
your vehicle.
We recommend towing a four-wheel drive
vehicle with all wheels off the ground, such
as using a wheel lift and dollies or flatbed
equipment.
We recommend towing a rear-wheel drive
vehicle with the rear wheels on a tow dolly
when towing your vehicle from the front
using wheel lift equipment. This prevents
damage to the transmission.We recommend towing a rear-wheel drive
vehicle with the front wheels on a tow dolly
when towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the front fascia.
371
Roadside Emergencies
Page 375 of 681
POST IMPACT BRAKING
HOW DOES POST IMPACT BRAKING
WORK
In the event of a moderate to severe crash,
the braking system reduces the vehicle’s
speed in order to prevent or reduce the
impact of a potential secondary crash.
POST IMPACT BRAKING LIMITATIONS
Post impact braking does not activate if any
of the following occur:
• The anti-lock braking system is damaged
during the collision.
• Electronic stability control is disabled.
• Vehicle speed is below 5 mph (10 km/h).
OVERRIDING POST IMPACT BRAKING
You can override post impact braking by
pressing the brake or accelerator pedal.
POST IMPACT BRAKING INDICATORS
E138639
It flashes when a post impact
braking event is occurring.
372
Crash and Breakdown Information
Page 376 of 681

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line provides warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized to
perform all warranty repairs. This means that,
depending on the warranty repair needed,
you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle to
the authorized dealer. Repairs are made
using Lincoln or Motorcraft parts, or
remanufactured or other parts that are
authorized by Lincoln.
Away From Home
If you are away from home when your vehicle
needs service, contact the Lincoln Client
Relationship Center or use the online
resources listed below to find the nearest
authorized dealer.
In the United States:
Mailing address
Lincoln
Client Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-521-4140
TDD for the hearing impaired:
7-1-1 (where offered by your telephone
service provider)Web Address
www.LincolnOwner.com
These are some of the items that can be
found online:
• United States dealer locator by Dealer
Name, City, State or ZIP Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Lincoln Extended Service Plans.
• Lincoln Original Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship Centre
Lincoln of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
373
Customer Assistance