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HD Radio Technology manufactured under
license from iBiquity Digital Corporation and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of DTS. Ford and DTS are not responsible
for the content sent using HD Radio
technology. Content may be changed, added
or deleted at any time at the station owner's
discretion.SATELLITE RADIO
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather, traffic
and entertainment satellite radio channels.
For more information and a complete list of
SiriusXM satellite radio channels, visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SiriusXM
at 1-888-539-7474.Note:This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors
Potential Satellite Radio Reception Issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and
other material as far away from the antenna as possible.
Factory-installed and aftermarket vehicle structures including, but not limited to, roof racks and soft top roofs
in a partially open position could reduce reception performance. Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception. Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and
the audio system could mute. Station overload
Your display may show ACQUIRING . . . to indicate the interference and the audio system could mute. Satellite radio signal interfer-
ence
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SiriusXM Satellite Radio Service
Note:SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Neither SiriusXM and its affiliates nor Ford
Motor Company and its affiliates will be
liable to you or any third party for any such
modification, suspension or termination.
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SiriusXM satellite radio is a
subscription-based satellite radio service that
broadcasts a variety of music, sports, news,
weather, traffic and entertainment
programming. Your factory-installed SiriusXM
satellite radio system includes hardware and
a limited subscription term, which begins on
the date of sale or lease of your vehicle. See
an authorized dealer for availability.For more information on extended
subscription terms, a service fee is required,
the online media player and a complete list
of SiriusXM satellite radio channels, and
other features, please visit www.siriusxm.com
in the United States, www.siriusxm.ca in
Canada, or call SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account.
Locating Your ESN
1. Select SiriusXM as the audio source.
2. Tune to channel 0.
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Troubleshooting
Action Condition Message
No action required. This message should
disappear shortly. Radio requires more than two seconds to
produce audio for the selected channel. Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service. There is an internal module or system failure
present. Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset. The channel is no longer available. Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel. Your subscription does not include this
channel. Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return. The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna. No Signal
No action required. The process may take up
to three minutes. Update of channel programming in progress. Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues. Your satellite service is no longer available. Questions? Call
1-888-539-7474
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Action Condition Message
Use the channel guide to turn off the Lock or
Skip function on that station. All the channels in the selected category are
either skipped or locked. None found
Check Channel Guide
No action required. SiriusXM has updated the channels available
for your vehicle. Subscription Updated
USB PORT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.USB A
E201595E201595
USB C
E301E301E301E301E301E301E3E30130130301EE111111111114141414141414141414
The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:We recommend using only USB-IF
certified cables and adapters. Non-certified
cables and adapters may not work.
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Locating the USB Ports
The USB ports may be in the following
locations:
• Inside the media bin.
• Inside the center console.
• On the lower instrument panel.
Note:The number and type of USB ports
may vary depending on your vehicle.
Note:Not all USB ports in your vehicle have
data transfer capabilities. See Auxiliary
Power Points (page 200).
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.Note:You can switch the system on and use
it for up to an hour without switching the
ignition on.
Note:You can use the system after you
switch the ignition off for up to 10 minutes or
until you open a door.
Note:For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).
Using the Touchscreen
98E297844
Status bar. A
Home screen. B
Clock. See Settings (page 555). C
Outside air temperature. D
Feature bar. E
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Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
Automatic crash notification system
off.
Cell phone network signal
strength.
Vehicle data sharing active.
Vehicle location sharing active.
Vehicle data and location sharing
active.
Feature Bar
E100027
Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment (page
521).
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Select to adjust climate settings
See Climate (page 533).
Select to make calls and access
the phonebook on your cell phone.
See Phone (page 536).
Select to use the navigation
system. See Navigation (page 538).
Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
552).
E280315
Select to adjust system settings.
See Settings (page 555).
Cleaning the Touchscreen
See Cleaning the Interior (page 425).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
regional website.
2. Download the update.
Note:The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note:The USB drive needs to be empty and
meet the minimum requirements detailed on
the website.
4. Follow the instructions provided to
download the update to the USB drive.
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Installing an Update
Note:You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note:Installation starts automatically within
a few minutes.
Updating the System Using a Wi-Fi Network
Connection
Switching Automatic System Updates On
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Select the settings option on the
feature bar.
1. Select Automatic Updates.
2. Switch Automatic System Updates on.
The system is now set to check for and
receive system updates when it is connected
to a Wi-Fi network.Note:You can use the system when a
download is in progress.
Note:If the system is disconnected from the
Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Connecting to a Wi-Fi Network
See Vehicle Wi-Fi Hotspot (page 494).
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local
website.
USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you to
keep your hands on the steering wheel and
focus on what is in front of you.
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Press the voice control button on
the steering wheel and wait for the
voice prompt.
Note:Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note:Turn the volume control when a voice
prompt plays to adjust the volume.
Note:Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are designed
to help you from any screen:
•List of Commands
•Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
our website.
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