2023 LINCOLN AVIATOR Owners Manual

Navigation (If Equipped)
Possible Cause and Resolution Symptom
I cannot enter a street name when I am
abroad.– Incorrect entry method.
• Enter the street name with the country.
The system does not recognize coordinates. – Using the wrong coordinates format.
• Use the format ##. #####, ##. ##### (for N/S , E/W). Add a minus before coordinates
if the direction is West and keep a positive value if the direction is East, for example
12.5412 means East and -12.5412 means West.
566
SYNC™ 3

Apps
Possible Cause and Resolution Symptom
The system cannot find any apps. – Incompatible device.
• You need an Android device with OS 4.3 or higher or an iOS device with iOS 8.0 or
higher. Pair and connect your Android device to find compatible apps. Connect your
iOS device to a USB port or pair and connect using Bluetooth®.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps.– Compatible apps are not installed on your device.
• Download and install the latest version of the app.
– Compatible apps are not running on your device.
• Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
• Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps.– Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
567
SYNC™ 3

Possible Cause and Resolution Symptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.– An issue on some older versions of the Android operating system could result in apps
not being found.
• Switch Bluetooth® off and on again to force the system to reconnect to your device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.– Cable connection issue.
• Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound, or the sound is very quiet.– Device volume is low.
• Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them.– Device limitation. If you have more apps running on your device than the number of
available Bluetooth® links, the system cannot find all of them.
• Close some of the apps to allow the system to find those that you want to use.
568
SYNC™ 3

Wi-Fi Connectivity
Possible Cause and Resolution Symptom
I cannot connect to a Wi-Fi network. – Password error.
• Enter the correct network password.
– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.
– Multiple access points in range with the same SSID.
• Use a unique name for your SSID. Do not use the default name unless it contains a
unique identifier, for example as part of the MAC address.
The Wi-Fi connection disconnects after
successful connection.– Weak network signal.
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.
I am close to a Wi-Fi hotspot but the network
signal strength is weak.– Obstructed network signal.
• If your vehicle has a heated windshield, position your vehicle so that the windshield
is not facing the Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows but not on the windshield, position
your vehicle so that the windshield is facing the Wi-Fi hotspot or open the windows
that are facing the hotspot.
• If your vehicle has metallic tinting on the windows and the windshield, open the
windows that are facing the hotspot.
569
SYNC™ 3

Possible Cause and Resolution Symptom
If your vehicle is in a garage and you have the garage door closed, open the garage
door. •
I cannot see a network in the list of available
networks that I expect to see.– Hidden network.
• Make the network visible and try again.
I cannot see SYNC when I search for Wi-Fi
networks on my cell phone or other device.– System limitation.
• SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
• Use a more reliable Wi-Fi hotspot. Software downloads take too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditions.
• Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider. The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
570
SYNC™ 3

Personal Profiles (If Equipped)
Possible Cause and Resolution Symptom
You might not have set up Personal Profiles.
I cannot create a profile.You might have entered an invalid profile.
You might not have selected a memory button when prompted.
You might not have the ignition on or in park (P), or you shifted out of park (P) when creating
a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote control.
I cannot link a remote control.The remote control selected was already associated with another profile and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You might not have the ignition on or in park (P), or you shifted out park (P) when creating a
profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active.
Another user changed the settings for the wrong personal profile.
571
SYNC™ 3

Possible Cause and Resolution Symptom
You might not have created a personal profile.
My profile will not recall.Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are using to a profile.
You might not have linked the remote control you are using to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or remote start on a linked remote
control.
You might have deleted the personal profile.
Personal Profiles is turned off. My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not.
The preset positions are the same as the guest or previously active profile.
572
SYNC™ 3

Possible Cause and Resolution Symptom
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer. I lost a remote control.
You might have erased and reprogrammed the remote controls. This could happen if you
let a dealership add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
Resetting the System
1. Simultaneously press and hold the seek
up and the audio unit power buttons until
the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to
switch the system on.
Note:You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
573
SYNC™ 3