Page 241 of 681

GENERAL INFORMATION
WARNING: This battery pack should
only be serviced by an authorized electric
vehicle technician. Improper handling can
result in personal injury or death.
WARNING: Apply the parking brake,
shift into park (P), switch the ignition off
and remove the key before you open the
hood or have any service or repair work
completed. If you do not switch the ignition
off, the engine could restart at any time.
Failure to follow this instruction could result
in personal injury or death.
WARNING: Do not touch the
electronic ignition system parts after you
have switched the ignition on or when the
engine is running. The system operates at
high voltage. Failure to follow this
instruction could result in serious personal
injury or death.
WARNING: Keep your hands and
clothing clear of the engine cooling fan.Your vehicle consists of various high-voltage
components and wiring. All of the
high-voltage power flows through specific
wiring assemblies labeled as such or covered
with a solid orange convolute, or orange
striped tape, or both. Do not come in contact
with these components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system. The
pack is located underneath the vehicle. The
high voltage battery system uses an
advanced active liquid heating and cooling
system to regulate high voltage battery
temperature and help maximize the life of
the high voltage battery.
Note:The high-voltage battery does not
require regular service maintenance.
CHARGING THE HIGH VOLTAGE
BATTERY - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
There are two different style chargers that
could be used for charging your vehicle.
Refer to the illustrations below to identify the
charger, and the instructions for use with the
specific type charger.
Charging Solution One (If Equipped)
IMPORTANT SAFETY INSTRUCTIONS
WARNING: Do not use the
dual-voltage charging cord in commercial
garages.
WARNING: This equipment has
arcing or sparking parts. Do not expose to
flammable vapors. Position this equipment
at least 18 in (450 mm) above the floor.
238
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 242 of 681

RISK OF FIRE or ELECTRIC SHOCK
WARNING: The AC wall plug must
fit firmly into the AC outlet. If the
connection feels loose, worn or the AC
outlet is damaged, please have a qualified
electrician replace the AC outlet. Using a
dual-voltage charging cord with a worn
outlet may cause burns, property damage
and increase the risk of electric shock or
fire.
WARNING: Do not use the
dual-voltage charging cord with an
extension cord, two-prong adapter, surge
protector, timer or other adapter. Failure
to follow this instruction could result in
electric shock or fire.
WARNING: Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning could
result in fire, electric shock, or serious
personal injury or death.
WARNING: Do not attempt to open
the charging equipment. Failure to follow
this instruction could result in personal
injury, fire, electric shock, death or property
damage.
WARNING: Do not use the charging
equipment if it is faulty or has been
damaged. Failure to follow this instruction
could result in personal injury, fire, electric
shock, death or property damage.
WARNING: You risk death, fire, or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol.
WARNING: Install charging
equipment in compliance with local
regulations. Failure to follow this warning
could result in fire, electric shock, serious
personal injury or death.
WARNING: Do not use an
ungrounded wall outlet. The wall outlet
must be in good condition and meet
up-to-date local codes. Have a qualified
electrician check the wall outlet, if you
suspect that it is not properly grounded.
Failure to follow this instruction could result
in electric shock, personal injury, or death.
WARNING: Do not modify the
dual-voltage charging cord plug. If the
dual-voltage charging cord plug does not
properly fit into the wall outlet, have a
qualified electrician install the correct wall
outlet. Failure to follow this instruction
could result in personal injury, fire, electric
shock, or death.
OPERATION INSTRUCTIONS
• Read all the instructions before using this
product.
• Supervise this device when in use around
children.
• Do not put fingers into the electric vehicle
connector.
239
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 243 of 681

• Do not use this product if the flexible
power cord or electric vehicle cable has
broken insulation, or any other signs of
damage.
• Do not use this product if the enclosure
or the electric vehicle connector is
broken, cracked, open, or shows any
other indication of damage.
Note:Ground this product. If it malfunctions
or breaks down, grounding provides a path
of least resistance for electric current to
reduce the risk of electric shock. This product
comes with a cord having an equipment
grounding conductor and a grounding plug.
Make sure you plug it into an appropriate
outlet that is properly installed and grounded
in accordance with all local codes and
ordinances.Charging Equipment
36655E366554
Wall Plug. A
Control Box. B
Coupler. C
Your vehicle has a dual-voltage charging
cord in the luggage compartment.
Note:You need to plug the dual-voltage
charging cord into a dedicated outlet.Note:Firmly fit the AC wall plug into the AC
outlet. If the connection feels loose, worn or
the AC outlet is damaged, please have a
qualified electrician replace the AC outlet.
Using a dual-voltage charging cord with a
worn outlet could cause burns, property
damage and increase the risk of electric
shock.
Note:Do not use the dual-voltage charging
cord with an extension cord, two-prong
adapter, surge protector, timer or other
adapter.
Note:If charging for your plug-in vehicle fails,
please call the Customer Relationship
Center, or click on Call for support or Live
Chat at our website.
CAUTION: TO REDUCE THE RISK OF FIRE-
Use a three-prong AC outlet that is properly
grounded, 15-20 amps or greater, and in
good condition. Use a dedicated line. You
cannot have other appliances connected to
the same circuit. If you do not use a
dedicated circuit, the circuit breaker could
trip or open. If you do not have a dedicated
circuit, contact a licensed professional
electrician for proper installation.
240
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 244 of 681

Note:Make sure the electrical source meets
the requirements for the high-voltage
batteries to charge.
Make sure that the dual-voltage charging
cord is completely unwrapped before
charging. Always plug the cord into the AC
outlet before connecting the charged coupler
into the charge port on your vehicle.
Note:If the power indicator light is off after
plugging in the dual-voltage charging cord
and you cannot determine a charge status,
use a different outlet.
Note:Store the dual-voltage charging cord
in a clean dry place between the
temperature of -40–158°F (-40–70°C)
Note:For further information on the
dual-voltage charging cord, please refer to
the user manual provided with the
dual-voltage charging cord.Charge Port
The charge port is between the front
left-hand side door and the front left-hand
wheel well. To open, press the center right
edge of the charge port door, and then
release.
E295258
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light to
help with plugging in and to acknowledge
actions such as plugging in, unplugging or
pressing the charge times button.
Blue is used when you plug the vehicle in
and are either charging or waiting to charge.
Orange indicates charge faults.
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings for
this location. Select charge settings on the
home page of your touchscreen or under the
vehicle settings menu to access charge
preferences. See SYNC™ 3 (page 507).
241
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 245 of 681

E301E301E301E301E301E301E303010E301E301E301011111111111111111111111111111
Charging
E306676To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the charge
port door and then release to open the
door.
3. Plug the charging coupler into the charge
port receptacle on your vehicle. Make
sure the button clicks confirming that you
have completely engaged the coupler.Note:Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Note:Pump and fan noise could be present
when charging the high voltage battery. The
pump and fan noise is normal as it circulates
liquid and keeps your high voltage battery
cool while charging.
E295257E295257E295222952959295295292952952952959552959529599595295295295952955222222257257252572525725772572577257252257
4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle. The
charge status indicator lights up each
zone alternately from bottom to top and
from bottom to top again.5. If using a charging station, follow the
instructions on the charge station to
begin the charging process.
The charge status indicator displays how far
along the charge is:
• When the bottom zone is pulsing, the
charge is between 0-20 percent.
• When the bottom zone illuminates and
the next is pulsing, the charge is between
20-40 percent.
• When two zones illuminate and the next
is pulsing, the charge is between 40-60
percent.
• When three zones illuminate and the next
is pulsing, the charge is between 60-80
percent.
• When four zones illuminate and the top
zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge is
100 percent.
242
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 246 of 681

E301E301E301E301E301E301E3E301E301330101971971971971971971979197
80%-100% state of charge. A.
60%-80% state of charge. B.
40%-60% state of charge. C.
20%-40% state of charge. D.
0%-20% state of charge. E.Note:When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least 60
percent but less than 80 percent. Charging
stops when complete or when paused due
to preferred charge settings or charge
station actions.
Note:If the charge status indicator does not
light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 507).
E306677
Note:You can identify charging faults by the
color orange on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the charge cord, charge station or electrical
supply.
Note:If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have your
vehicle checked as soon as possible.
Note:If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30 seconds
and then turns off. If this happens, check the
charge cord and the charge station or
electrical supply.
243
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 247 of 681

Locking the Charging Coupler
E295451E295451E295451
Note:You need a padlock or a combination
lock with a shackle diameter of 0.2 in (5 mm)
or less, and the straight portion of the
shackle of 1.0 in (25.4 mm) of length or more.
1. Insert the lock through the hole in the
charging coupler button.
2. Lock the padlock or combination lock.
Waiting to Charge
E306678
Note:Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 507).
Charging may not begin upon plugging in if
you have set up preferred charge times for
this vehicle location. Your vehicle could delay
charging to take advantage of off-peak
electricity rates. Your vehicle optimizes the
charge schedule to be complete by your next
departure time.
When waiting to charge, plugged in and not
currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up all
completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state of
charge is less than 20 percent, none of the
zones light up.Note:When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present state
of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
Disconnecting the Charging Coupler
1. If you have installed a padlock or
combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the
charging coupler from the charge port
receptacle.
E295444E295444E295444
244
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)
Page 248 of 681

4. Press the center right edge of the charge
port door to close.
Note:Do not pull the wall plug from the wall
when your vehicle is charging. Doing so
could damage the outlet and the cord.
MOVING AND STORAGE
INSTRUCTIONS
Make sure that you completely wrap the
dual-voltage charging cord after charging.
When complete, replace the dual-voltage
charging cord in the luggage compartment.
Note:Do not hold the dual-voltage charging
cord by the flexible power cable.
Note:Store the dual-voltage charging cord
in a clean, dry place between the
temperature of -40–158°F (-40–70°C).
Charging Solution Two (If Equipped)
There are two different style chargers that
could be used for charging your vehicle.
Refer to the illustration below to identify the
charger and the instructions for use with the
specific type charger.
WARNING: Do not allow charging
equipment to be immersed in water or
liquids. Failure to follow this warning could
result in fire, electric shock, or serious
personal injury or death.
WARNING: Do not attempt to open
the charging equipment. Failure to follow
this instruction could result in personal
injury, fire, electric shock, death or property
damage.
WARNING: Do not use the charging
equipment if it is faulty or has been
damaged. Failure to follow this instruction
could result in personal injury, fire, electric
shock, death or property damage.
WARNING: Install charging
equipment in compliance with local
regulations. Failure to follow this warning
could result in fire, electric shock, serious
personal injury or death.
WARNING: Do not use an
ungrounded wall outlet. The wall outlet
must be in good condition and meet
up-to-date local codes. Have a qualified
electrician check the wall outlet, if you
suspect that it is not properly grounded.
Failure to follow this instruction could result
in electric shock, personal injury, or death.
WARNING: It is recommended that
electrical outlets for use with your charging
equipment be installed by a licensed,
qualified electrician. Installations must
comply with the provisions of all local
codes. Failure to follow this warning could
result in personal injury or death.
WARNING: Do NOT DROP the
control box or coupler.
WARNING: Do NOT use if stored
outside temperature range specified.
WARNING: Do not attempt to repair
the charging equipment. Contact your local
dealer for assistance.
245
High Voltage Battery - Plug-In Hybrid Electric Vehicle (PHEV)