Page 10 of 681

Driving Hints
Reduced Engine Performance ..................361
Cold Weather Precautions .........................361
Breaking-In .....................................................361
Driving Economically ...................................361
Driving Through Shallow Water ..............362
Floor Mats .....................................................362
Roadside Emergencies
Roadside Assistance ..................................364
Hazard Flashers ..........................................365
Fuel Shutoff ..................................................365
Jump Starting the Vehicle .........................366
Collision, Damage or Fire Event ..............368
Post-Crash Alert System ............................370
Transporting the Vehicle ...........................370
Crash and Breakdown
Information
Post Impact Braking ....................................372
Customer Assistance
Getting the Services You Need ...............373In California (U.S. Only) ..............................374
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................375
Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................376
Getting Assistance Outside the U.S. and
Canada .......................................................377
Ordering Additional Owner's Literature
......................................................................3 7 9
Reporting Safety Defects (U.S. Only) ......380
Reporting Safety Defects (Canada Only)
......................................................................380
Fuses
Fuse Specification Chart ...........................382
Changing a Fuse .........................................395
Maintenance
General Information ....................................398
Opening and Closing the Hood ..............398
Under Hood Overview ..............................400
Engine Oil Dipstick ......................................401
Engine Oil Check .........................................401
Oil Change Indicator Reset ......................402Changing the Engine Air Filter ................402
Engine Coolant Check ...............................404
Automatic Transmission Fluid Check ......408
Brake Fluid Check ......................................409
Power Steering Fluid Check ....................409
Changing the 12V Battery - Gasoline ......410
Changing the 12V Battery - Plug-In Hybrid
Electric Vehicle (PHEV) ...........................413
Adjusting the Headlamps ..........................416
Washer Fluid Check .....................................417
Fuel Filter ........................................................418
Checking the Wiper Blades .......................418
Changing the Front Wiper Blades -
Vehicles Without: Heated Wiper Blades
.......................................................................418
Changing the Front Wiper Blades -
Vehicles With: Heated Wiper Blades
.......................................................................419
Changing the Rear Wiper Blades ............419
Changing a Bulb ..........................................420
Vehicle Care
General Information .....................................421
Cleaning Products .......................................421
7
Table of Contents
Page 401 of 681

GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale value.
There is a large network of authorized
dealers that are there to help you with their
professional servicing expertise. We believe
that their specially trained technicians are
best qualified to service your vehicle properly
and expertly. They are supported by a wide
range of highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which parts
and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the engine
running in an enclosed space, unless you
are sure you have enough ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away from
the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift the
transmission to park (P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On
WARNING: To reduce the risk of
vehicle damage and personal burn injuries,
do not start your engine with the air
cleaner removed and do not remove it
while the engine is running.1. Set the parking brake and shift the
transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood
E263274
1. Open the left-hand front door.
2. Fully pull the hood release lever and let
it completely retract.
398
Maintenance
Page 411 of 681

If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long or
steep grade in high ambient temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle speed
caused by reduced engine power in order
to manage the engine coolant temperature.
Your vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on vehicle loading, grade and
ambient temperature. If this occurs, there is
no need to stop your vehicle. You can
continue to drive.
The air conditioning may automatically turn
on and off during severe operating
conditions to protect the engine from
overheating. When the coolant temperature
decreases to the normal operating
temperature, the air conditioning turns on.If the coolant temperature gauge moves fully
into the red zone, or if the coolant
temperature warning or service engine soon
messages appear in your information display,
do the following:
1. Stop your vehicle as soon as it is safe to
do so. Fully apply the parking brake, shift
into park (P) or neutral (N).
2. Leave the engine running until the
coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after several
minutes, follow the remaining steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the
engine and continue.AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 579).
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, if the
transmission slips, shifts slowly or if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
408
Maintenance
Page 470 of 681
Automatic TransmissionNote:Only use MERCON® ULV transmission
fluid for automatic transmissions that require
MERCON® ULV transmission fluid. The use
of any other fluid could cause transmission
damage.
Capacities
Quantity Variant
12.6 qt (11.9 L)1All.
1 Approximate dry fill capacity. Actual amount could vary during fluid changes.
Materials
Specification Name
WSS-M2C949-A, MERCON® ULV Motorcraft® MERCON® ULV Automatic Transmission Fluid(U.S.)
Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile
pour boîtes automatique Motorcraft®(Canada)
XT-12-QULV(U.S. & Canada)
467
Capacities and Specifications
Page 477 of 681
Materials
Specification Name
WSS-M2C938-AMERCON® LV, Motorcraft® MERCON® LV Automatic Transmission Fluid(U.S.)
Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte auto-
matique MERCON® LV Motorcraft®(Canada)
XT-10-QLVC(U.S.)
CXT-10-LV6(Canada)
Front Axle
Capacities
Quantity Variant
0.6 qt (0.6 L) All-wheel drive.
474
Capacities and Specifications
Page 481 of 681
Materials
Specification Name
WSS-M17B21-A R-1234yf Refrigerant(U.S.)
R-1234yf Refrigerant / Frigorigène R-1234yf(Canada)
YN-33-A(U.S.)
HS7Z-19B519-BA(Canada)
WSS-M2C31-B2 Motorcraft® R-1234yf Refrigerant POE Oil(U.S.)
Motorcraft® R-1234yf Refrigerant POE Oil / Huile POE pour frigorigène R-1234yf
Motorcraft®(Canada)
YN-34(U.S. & Canada)
Automatic Transmission
Note:Only use MERCON® ULV transmission
fluid for automatic transmissions that require
MERCON® ULV transmission fluid. The use
of any other fluid could cause transmission
damage.
478
Capacities and Specifications
Page 482 of 681
Capacities
Quantity Variant
13.7 qt (13 L)1All.
1 Approximate dry fill capacity. Actual amount could vary during fluid changes.
Materials
Specification Name
WSS-M2C949-A, MERCON® ULV Motorcraft® MERCON® ULV Automatic Transmission Fluid(U.S.)
Motorcraft® MERCON® ULV Automatic Transmission Fluid / MERCON® ULV huile
pour boîtes automatique Motorcraft®(Canada)
XT-12-QULV(U.S. & Canada)
Engine Coolant
Capacities
Quantity Variant
19.3 qt (18.3 L) Engine coolant loop (big coolant bottle).
5.1 qt (4.8 L) Motor electronics and battery cooling loop (small coolant bottle).
479
Capacities and Specifications
Page 488 of 681
Transfer Case
Capacities
Quantity Variant
1.1 qt (1 L) All-wheel drive.
Materials
Specification Name
WSS-M2C938-AMERCON® LV, Motorcraft® MERCON® LV Automatic Transmission Fluid(U.S.)
Motorcraft® MERCON® LV Automatic Transmission Fluid / Huile pour boîte auto-
matique MERCON® LV Motorcraft®(Canada)
XT-10-QLVC(U.S.)
CXT-10-LV6(Canada)
Front Axle
Capacities
Quantity Variant
0.6 qt (0.6 L) All-wheel drive.
485
Capacities and Specifications