Driving Hints
Reduced Engine Performance ..................361
Cold Weather Precautions .........................361
Breaking-In .....................................................361
Driving Economically ...................................361
Driving Through Shallow Water ..............362
Floor Mats .....................................................362
Roadside Emergencies
Roadside Assistance ..................................364
Hazard Flashers ..........................................365
Fuel Shutoff ..................................................365
Jump Starting the Vehicle .........................366
Collision, Damage or Fire Event ..............368
Post-Crash Alert System ............................370
Transporting the Vehicle ...........................370
Crash and Breakdown
Information
Post Impact Braking ....................................372
Customer Assistance
Getting the Services You Need ...............373In California (U.S. Only) ..............................374
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................375
Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................376
Getting Assistance Outside the U.S. and
Canada .......................................................377
Ordering Additional Owner's Literature
......................................................................3 7 9
Reporting Safety Defects (U.S. Only) ......380
Reporting Safety Defects (Canada Only)
......................................................................380
Fuses
Fuse Specification Chart ...........................382
Changing a Fuse .........................................395
Maintenance
General Information ....................................398
Opening and Closing the Hood ..............398
Under Hood Overview ..............................400
Engine Oil Dipstick ......................................401
Engine Oil Check .........................................401
Oil Change Indicator Reset ......................402Changing the Engine Air Filter ................402
Engine Coolant Check ...............................404
Automatic Transmission Fluid Check ......408
Brake Fluid Check ......................................409
Power Steering Fluid Check ....................409
Changing the 12V Battery - Gasoline ......410
Changing the 12V Battery - Plug-In Hybrid
Electric Vehicle (PHEV) ...........................413
Adjusting the Headlamps ..........................416
Washer Fluid Check .....................................417
Fuel Filter ........................................................418
Checking the Wiper Blades .......................418
Changing the Front Wiper Blades -
Vehicles Without: Heated Wiper Blades
.......................................................................418
Changing the Front Wiper Blades -
Vehicles With: Heated Wiper Blades
.......................................................................419
Changing the Rear Wiper Blades ............419
Changing a Bulb ..........................................420
Vehicle Care
General Information .....................................421
Cleaning Products .......................................421
7
Table of Contents
E231157
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Blower motor
Brake fluid - non petroleum based
Brake system
E270480
Brake system
E139223E139223Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
E141E141128128Child seat tether anchor
E332905
Cruise control
Do not open when hot
Electric Parking brake
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
12
Introduction
WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector.
We respect your privacy and are committed
to protecting it. The information contained
in this publication was correct at the time of
release, but as technology rapidly changes,
we recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units that
have data recording functionality and the
ability to permanently or temporarily store
data. This data could include information on
the condition and status of your vehicle,
vehicle maintenance requirements, events
and malfunctions. The types of data that can
be recorded are described in this section.
Some of the data recorded is stored in event
logs or error logs.Note:Error logs are reset following a service
or repair.
Note:We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or through
a legal process. Such information could be
used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system components,
for example fuel level, tire pressure and
battery charge level.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt status.
• Events or errors in essential systems, for
example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.Some of this data, when used in combination
with other information, for example an
accident report, damage to a vehicle or
eyewitness statements, could be associated
with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this data
through a dedicated, protected connection.
We only collect and use data to enable your
use of our services to which you have
subscribed, with your consent or where
permitted by law. For additional information,
see the terms and conditions of the services
to which you have subscribed.
For additional information about our privacy
policy, refer to the local Ford website.
18
Data Privacy
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating.
• Whether or not the driver and passenger
seatbelts were buckled/fastened.
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal.
• How fast the vehicle was traveling.
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.Note:Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender, age,
and crash location) is recorded. However,
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required, and
access to the vehicle or the event data
recorder is needed. In addition to the vehicle
manufacturer, other parties, such as law
enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder.SETTINGS DATA
Your vehicle has electronic control units that
have the ability to store data based on your
personalized settings. The data is stored
locally in the vehicle or on devices that you
connect to it, for example, a USB drive or
digital music player. You can delete some of
this data and also choose whether to share
it through the services to which you
subscribe. See Settings (page 555).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
20
Data Privacy
CONNECTED VEHICLE DATA
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could include
information that identifies your vehicle, the
SIM and the electronic serial number of the
modem. Cell phone network service
providers could have access to additional
information, for example cell phone network
tower identification. For additional
information about our privacy policy, visit
www.ConnectedLincoln.com or refer to your
local Lincoln website.
Note:The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle data
by changing the modem settings.
Note:The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.Note:To find out if your vehicle has a
modem, visit www
.ConnectedLincoln.com.
MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your device
through the system. See Apps.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only as
long as necessary to provide the service, to
troubleshoot, for continuous improvement
and to offer you products and services that
may be of interest to you according to your
preferences and where allowed by law.If you connect a cell phone to the system,
the system creates a profile that links to that
cell phone. The cell phone profile enables
more mobile features and efficient operation.
The profile contains, for example data from
your phonebook, read and unread text
messages and call history, including history
of calls when your cell phone was not
connected to the system.
If you connect a media device, the system
creates and retains a media device index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device. If
you no longer plan to use the system or your
vehicle, we recommend you use the master
reset function to erase the stored
information. See Settings.
21
Data Privacy
WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
• Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m).• Your Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note:Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone as a
key:
1. Visit your device's app store to download
the Lincoln Way app.
2. Create a new account or sign in to an
existing account on the Lincoln Way app.3. Add the vehicle identification number to
your account and follow the prompts in
the Lincoln Way app to complete the
Sync Connect Authorization process.
4. After the authorization is complete, you
can set up phone as a key following the
prompts in the Lincoln Way app.
5. After phone as a key is set up, you can
set up the backup start passcode by
following the prompts on your
touchscreen.
Note:Keep your new backup start passcode
with you in case of an emergency.
Resetting Phone as a Key
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Phone as a Key Reset.
6. Confirm you would like to continue with
erasing all phone as a key, keys and
backup start passcodes.
7. Press Continue.
74
Phone as a Key (If Equipped)
Note:If the backup start passcode screen
does not appear, press the brake pedal and
push button ignition switch again.
2. Use the touchscreen to enter your
backup start passcode.
3. After entering your backup start
passcode, press Enter within 30 seconds.
4. Once the system validates the backup
start passcode, a message alerts you to
start your vehicle.
5. Press the brake pedal and the push
button ignition switch within 20 seconds
to start the vehicle.
6. If your vehicle does not start, repeat
steps 1-5.
System Lockout
The system locks after five combined
incorrect attempts of the following:
• Entering a backup start passcode.
• Resetting a current passcode.
• Entering a valet mode passcode.Note:The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app.What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car?
Your phone’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
76
Phone as a Key (If Equipped)
What do I do if my phone is lost, damaged,
or the battery has depleted?
Use the Backup Start Passcode that you
created to protect you in the event that
you lose your phone, damage it, or the
battery depletes. See Using the
Backup Start Passcode (page 75).
How many phones can I use for Phone as
a Key?
You can program and activate up to four
phones with Phone as a Key to your
vehicle.
How does a valet drive my car if I only use
my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet Mode
(page 75).I uninstalled my Lincoln Way app and
reinstalled it. Why am I not able to get a
new Phone as a Key?
Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See Programming Your
Phone (page 74).
Why can I not remotely start the vehicle
with my Phone as a Key?
Using the Lincoln Way app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on at
least one phone. If Bluetooth has
connected but Phone as a Key setup is
not complete, complete the setup of
your Phone as a Key, as prompted from
the Lincoln Way app. See Programming
Your Phone (page 74).
77
Phone as a Key (If Equipped)