Cleaning the Exterior .................................422
Waxing ...........................................................423
Cleaning the Engine ...................................424
Cleaning the Windows and Wiper Blades
......................................................................4 2 4
Cleaning the Interior ..................................425
Cleaning the Instrument Panel and
Instrument Cluster Lens ........................425
Cleaning Leather Seats .............................426
Repairing Minor Paint Damage ................427
Cleaning the Wheels ..................................427
Vehicle Storage ............................................427
Body Styling Kits ..........................................429
Wheels and Tires
General Information ....................................430
Tire Care ........................................................432
Using Summer Tires ...................................444
Using Snow Chains .....................................445
Tire Pressure Monitoring System ............447
Changing a Road Wheel ............................451
Technical Specifications ............................458
Capacities and Specifications
Engine Specifications - Excluding: Plug-In
Hybrid Electric Vehicle (PHEV) ............460
Engine Specifications - Plug-In Hybrid
Electric Vehicle (PHEV) ...........................461
Motorcraft Parts - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV) ..........................462
Motorcraft Parts - Plug-In Hybrid Electric
Vehicle (PHEV) .........................................464
Vehicle Identification Number .................465
Capacities and Specifications - Excluding:
Plug-In Hybrid Electric Vehicle (PHEV)
......................................................................465
Capacities and Specifications - Plug-In
Hybrid Electric Vehicle (PHEV) ............477
Bulb Specification Chart ............................488
Vehicle Identification
Installing the Vehicle Identification Card
......................................................................489
Network Connectivity
Connecting the Vehicle to a Mobile
Network .....................................................490Network Connectivity – Troubleshooting
.......................................................................491
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ............494
Changing the Vehicle Wi-Fi Hotspot Name
or Password ..............................................494
Audio System
General Information ...................................496
Audio Unit ......................................................497
Digital Radio .................................................499
Satellite Radio ..............................................502
USB Port ........................................................505
SYNC™ 3
General Information ....................................507
Using Voice Recognition ...........................509
Entertainment ................................................521
Climate ...........................................................533
Phone .............................................................536
Navigation .....................................................538
Electric Vehicle Information ......................546
8
Table of Contents
When climbing a steep slope or hill, start in
a lower gear rather than downshifting to a
lower gear from a higher gear once the
ascent has started. This reduces strain on
the engine and the possibility of stalling.
If you do stall out, do not try to turn around
because you might roll over. It is better to
back down to a safe location.
Apply just enough power to the wheels to
climb the hill. Too much power can cause
the tires to slip, spin or lose traction, resulting
in loss of vehicle control.Descend a hill in the same gear you would
use to climb up the hill to avoid excessive
brake application and brake overheating. Do
not descend in neutral; instead, disengage
overdrive or manually shift to a lower gear.
When descending a steep hill, avoid sudden
hard braking as you could lose control. The
front wheels have to be turning in order to
steer the vehicle.
Your vehicle has anti-lock brakes, therefore
apply the brakes steadily. Do not “pump” the
brakes.
Driving on Snow and Ice
WARNING: If you are driving in
slippery conditions that require tire chains
or cables, then it is critical that you drive
cautiously. Keep speeds down, allow for
longer stopping distances and avoid
aggressive steering to reduce the chances
of a loss of vehicle control which can lead
to serious injury or death. If the rear end
of your vehicle slides while cornering, steer
in the direction of the slide until you regain
control of your vehicle.Note:Excessive tire slippage can cause
driveline damage.
AWD vehicles have advantages over 2WD
vehicles in snow and ice but can skid like
any other vehicle.
Should you start to slide while driving on
snowy or icy roads, turn the steering wheel
in the direction of the slide until you regain
control.
Avoid sudden applications of power and
quick changes of direction on snow and ice.
Apply the accelerator slowly and steadily
when starting from a full stop.
Avoid sudden braking as well. Although an
AWD vehicle could accelerate better than a
two-wheel drive vehicle in snow and ice, it
will not stop any faster, because as in other
vehicles, braking occurs at all four wheels.
Do not become overconfident as to road
conditions.
269
All-Wheel Drive (If Equipped)
conditions. Like any tire, summer tire
performance is affected by tire wear and
environmental conditions. If you must drive
in those conditions, we recommend using
Mud and Snow (M+S, M/S), All-season or
Snow tires.
Always store your summer tires indoors at
temperatures above 19°F (-7°C). The rubber
compounds used in these tires lose flexibility
and may develop surface cracks in the tread
area at temperatures below 19°F (-7°C). If the
tires have been subjected to 19°F (-7°C) or
less, warm them in a heated space to at least
41°F (5°C) for at least 24 hours before
installing them on a vehicle, or moving the
vehicle with the tires installed, or checking
tire inflation. Do not place tires near heaters
or heating devices used to warm the room
where the tires are stored. Do not apply heat
or blow heated air directly on the tires.
Always inspect the tires after storage periods
and before use.USING SNOW CHAINS
WARNING: Do not exceed 30 mph
(50 km/h). Failure to follow this instruction
could result in the loss of control of your
vehicle, personal injury or death.
WARNING: Do not use snow chains
on snow-free roads.
WARNING: Only fit snow chains to
specified tires.
WARNING: If your vehicle is fitted
with wheel trims, remove them before
fitting snow chains.
WARNING: Wheels and tires must
be the same size, load index and speed
rating as those originally fitted on the
vehicle. Use of any other tire or wheel can
affect the safety and performance of your
vehicle. Additionally, the use of
non-recommended tires and wheels can
cause steering, suspension, axle, transfer
case or power transfer unit failure. Follow
the recommended tire inflation pressures
found on the Safety Compliance
Certification label, or the Tire Label on the
B-Pillar or the edge of the driver door.
Failure to follow this instruction could result
in loss of vehicle control, vehicle rollover,
or personal injury or death.
Only use snow chains on rear wheels. Install
snow chains in pairs. Do not use
self-tensioning snow chains.
Only use snow chains on the following
specified tire sizes:
• 255/60R19
• Only install chains that are 10 mm or
less.
• 255/55R20
• Only install chains that are 10 mm or
less.
We recommend you use steel wheels of the
same size and specification if snow chains
are required because chains may chip
aluminum wheels.
Follow these guidelines when using snow
tires and traction devices:
445
Wheels and Tires
• If possible, avoid fully loading your
vehicle.
• Purchase snow chains from a
manufacturer that clearly labels body to
tire dimension restrictions.
• When driving with snow chains do not
exceed 30 mph (50 km/h) or the
maximum speed recommended by the
chain manufacturer, whichever is less.• Drive cautiously. If you hear the snow
chains rub or bang against the vehicle,
stop and tighten them. If this does not
work, remove the snow chains to prevent
vehicle damage.
• Remove the snow chains when they are
no longer needed. Do not use snow
chains on dry roads.• If a temporary spare wheel is mounted
on your vehicle, do not use snow chains
on the axle with the temporary spare
wheel.
• Use snow chains that fit against the
sidewall of the tire to prevent the chains
from touching the wheel rims or
suspension, see following illustration.
E292547E2925472547
446
Wheels and Tires
If you have any questions regarding snow
chains, please contact your authorized
dealer.
TIRE PRESSURE MONITORING
SYSTEM
WARNING: The tire pressure
monitoring system is not a substitute for
manually checking tire pressures. You
should periodically check tire pressures
using a pressure gauge. Failure to correctly
maintain tire pressures could increase the
risk of tire failure, loss of control, vehicle
rollover and personal injury.
Note: You should only use tire sealants in
roadside emergencies as they may cause
damage to the tire pressure monitoring
system sensor.
Note: If the tire pressure monitoring system
sensor becomes damaged, it may not
function.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended by the
vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle
has tires of a different size than the size
indicated on the vehicle placard or tire
inflation pressure label, you should
determine the proper tire inflation pressure
for those tires).
As an added safety feature, your vehicle has
been equipped with a Tire Pressure
Monitoring System (TPMS) that illuminates a
low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle’s handling and stopping ability.Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver’s responsibility to maintain correct tire
pressure, even if under-inflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the system is not operating properly. The
TPMS malfunction indicator is combined with
the low tire pressure telltale. When the
system detects a malfunction, the telltale will
flash for approximately one minute and then
remain continuously illuminated. This
sequence will continue upon subsequent
vehicle start-ups as long as the malfunction
exists.
When the malfunction indicator is illuminated,
the system may not be able to detect or
signal low tire pressure as intended. TPMS
malfunctions may occur for a variety of
reasons, including the installation of
replacement or alternate tires or wheels on
the vehicle that prevent the TPMS from
447
Wheels and Tires
If you have a dissimilar spare wheel and tire,
then it is intended for temporary use only.
This means that if you need to use it, you
should replace it as soon as possible with a
road wheel and tire assembly that is the
same size and type as the road tires and
wheels that were originally provided by us.
If the dissimilar spare tire or wheel is
damaged, you should replace it rather than
repair it.
A dissimilar spare wheel and tire assembly
is defined as a spare wheel and tire assembly
that is different in brand, size or appearance
from the road tires and wheels and can be
one of three types:
1. T-type mini-spare: This spare tire begins
with the letter T for tire size and may have
Temporary Use Only molded in the sidewall.
2. Full-size dissimilar spare with label on
wheel: This spare tire has a label on the
wheel that states: THIS WHEEL AND TIRE
ASSEMBLY FOR TEMPORARY USE ONLY.
When driving with one of the dissimilar spare
tires listed above, do not:• Exceed 50 mph (80 km/h).
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires listed
above at any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
3. Full-size dissimilar spare without label
on wheel.When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time.
• Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
452
Wheels and Tires
Settings...........................................................555
Setting the Adaptive Cruise Control
Gap..................................................................311
Setting the Adaptive Cruise Control
Speed............................................................310
Setting the Cruise Control Speed............303
Setting the Hill Descent Speed................284
Side Airbags.....................................................60
Side Sensing System..................................290
Sitting in the Correct Position....................176
Snow Chains
See: Using Snow Chains..................................445
Soft Closing Door............................................91
Spare Wheel
See: Changing a Road Wheel..........................451
Special Notices................................................15
Special Operating Conditions Scheduled
Maintenance...............................................587
Speed Control
See: Cruise Control............................................303
Speed Sign Recognition.............................335
Stability Control............................................282
Principle of Operation.......................................282
Starting a Gasoline Engine........................206
Starting a Hybrid Electric Vehicle
System...........................................................210
Starting and Stopping the Engine...........205
General Information..........................................205
Steering...........................................................336
Steering Wheel..............................................102
Storage Compartments..............................204
Sunroof
See: Moonroof.....................................................125
Sun Visors.......................................................125
Supplementary Restraints System.............55
Principle of Operation.........................................55
Switching Adaptive Cruise Control On and
Off..................................................................309
Switching Automatic High Beam Control
On and Off.....................................................119
Switching Cruise Control On and
Off..................................................................303
Switching From Adaptive Cruise Control
to Cruise Control.........................................313
Switching Hill Descent Control On and
Off..................................................................284
Switching Intelligent Mode On and
Off...................................................................315
Switching Lane Centering On and
Off...................................................................314
Switching Rear Occupant Alert System On
and Off...........................................................194
Switching Reverse Braking Assist On and
Off..................................................................278
Symbols Glossary.............................................11SYNC™ 3..........................................................507
General Information...........................................507
SYNC™ 3 Troubleshooting..........................557
T
Technical SpecificationsSee: Capacities and Specifications...............460
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)..........................375
Tire Care.........................................................432
Tire Pressure Monitoring System.............447
Tires
See: Wheels and Tires......................................430
Towing a Trailer.............................................354
Towing the Vehicle on Four Wheels.......359
Towing.............................................................354
Traction Control.............................................281
Principle of Operation........................................281
Trailer Sway Control....................................355
Transmission..................................................259
Transporting the Vehicle............................370
U
Under Hood Overview...............................400
Unique Driving Characteristics..................215
USB Port.........................................................505
674
Index
Using All-Wheel Drive.................................264
Using MyKey With Remote Start
Systems...........................................................81
Using Snow Chains......................................445
Using Stability Control................................283
Using Summer Tires....................................444
Using the Backup Start Passcode..............75
Using the Valet Mode....................................75
Using Traction Control.................................281
Using Voice Recognition............................509
Utilizing the Mediation/Arbitration Program
(Canada Only).............................................376
V
Vehicle Care...................................................421General Information............................................421
Vehicle Identification Number..................465
Vehicle Identification...................................489
Vehicle Storage.............................................427
Vehicle Wi-Fi Hotspot..................................494
Ventilated Seats............................................192
Ventilation
See: Climate Control..........................................165
VINSee: Vehicle Identification Number...............465
Voice Control..................................................104
W
Warning Lamps and Indicators...................131
Warranty Information...................................628
Washer Fluid Check......................................417
Washers
See: Cleaning the Exterior...............................422
See: Wipers and Washers.................................107
Waxing.............................................................423
Welcome Lighting..........................................116
What Is 911 Assist............................................66
What Is Adaptive Cruise Control With Lane
Centering.....................................................305
What Is Auto Air Refresh..............................173
What Is Automatic High Beam
Control............................................................119
What Is Cruise Control................................303
What Is Drive Mode Control......................343
What Is Hill Descent Control.....................284
What Is Intelligent Adaptive Cruise
Control..........................................................305
What Is Phone as a Key.................................74
What Is Reverse Braking Assist................277
What Is the Cabin Air Filter.........................173
What is the Rear Occupant Alert
System...........................................................193
What Is the Wireless Accessory
Charger........................................................202Wheel Nuts
See: Changing a Road Wheel..........................451
Wheels and Tires.........................................430General Information...........................................430
Technical Specifications...................................458
Wi FiSee: Changing the Vehicle Wi-Fi Hotspot Name
or Password.....................................................494
See: Creating a Vehicle Wi-Fi Hotspot.........494
See: Vehicle Wi-Fi Hotspot..............................494
Windows and Mirrors....................................121
Windshield Washers.....................................109
Windshield Wipers - Vehicles With: Heated
Wiper Blades...............................................108
Windshield Wipers - Vehicles Without:
Heated Wiper Blades................................107
Wiper Blades
See: Checking the Wiper Blades....................418
Wipers and Washers.....................................107
Wireless Accessory Charger
Precautions.................................................202
Wireless Accessory Charger.....................202
675
Index