WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help.
For more information, visit
www
.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activate
the fuel pump shut-off. If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
searches for and tries to connect to a
previously paired cell phone. SYNC then
attempts to call the emergency services.Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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911 Assist
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth®
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth® enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth® enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.
Note:If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.Note:Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist
WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
• Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m).• Your Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note:Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone as a
key:
1. Visit your device's app store to download
the Lincoln Way app.
2. Create a new account or sign in to an
existing account on the Lincoln Way app.3. Add the vehicle identification number to
your account and follow the prompts in
the Lincoln Way app to complete the
Sync Connect Authorization process.
4. After the authorization is complete, you
can set up phone as a key following the
prompts in the Lincoln Way app.
5. After phone as a key is set up, you can
set up the backup start passcode by
following the prompts on your
touchscreen.
Note:Keep your new backup start passcode
with you in case of an emergency.
Resetting Phone as a Key
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Phone as a Key Reset.
6. Confirm you would like to continue with
erasing all phone as a key, keys and
backup start passcodes.
7. Press Continue.
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Phone as a Key (If Equipped)
Note:If the backup start passcode screen
does not appear, press the brake pedal and
push button ignition switch again.
2. Use the touchscreen to enter your
backup start passcode.
3. After entering your backup start
passcode, press Enter within 30 seconds.
4. Once the system validates the backup
start passcode, a message alerts you to
start your vehicle.
5. Press the brake pedal and the push
button ignition switch within 20 seconds
to start the vehicle.
6. If your vehicle does not start, repeat
steps 1-5.
System Lockout
The system locks after five combined
incorrect attempts of the following:
• Entering a backup start passcode.
• Resetting a current passcode.
• Entering a valet mode passcode.Note:The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app.What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car?
Your phone’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
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Phone as a Key (If Equipped)
What do I do if my phone is lost, damaged,
or the battery has depleted?
Use the Backup Start Passcode that you
created to protect you in the event that
you lose your phone, damage it, or the
battery depletes. See Using the
Backup Start Passcode (page 75).
How many phones can I use for Phone as
a Key?
You can program and activate up to four
phones with Phone as a Key to your
vehicle.
How does a valet drive my car if I only use
my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet Mode
(page 75).I uninstalled my Lincoln Way app and
reinstalled it. Why am I not able to get a
new Phone as a Key?
Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See Programming Your
Phone (page 74).
Why can I not remotely start the vehicle
with my Phone as a Key?
Using the Lincoln Way app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on at
least one phone. If Bluetooth has
connected but Phone as a Key setup is
not complete, complete the setup of
your Phone as a Key, as prompted from
the Lincoln Way app. See Programming
Your Phone (page 74).
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Phone as a Key (If Equipped)
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1. Open the floor console storage
compartment lid.
2. With the buttons facing upward and the
unlock button facing the front of your
vehicle, place the passive key into the
backup slot.
3. With the key in this position, press the
brake pedal then press the push button
ignition switch to switch the ignition on
and start your vehicle.
Fast Restart
The fast restart feature allows you to restart
your vehicle within 20 seconds of switching
it off, even if it does not detect a valid
passive key.
Within 20 seconds of switching the engine
off, press the brake pedal and press the push
button ignition switch. After 20 seconds, you
can no longer start your vehicle if it does not
detect a valid passive key.Once your vehicle starts, it remains running
until you press the push button ignition
switch, even if your vehicle does not detect
a valid passive key. You cannot start your
vehicle if the system does not detect a valid
passive key within 20 seconds.
Vehicles using Phone as a Key
Note:Do not touch the accelerator pedal.
Note:You must have your Phone as a Key
in your vehicle in order to shift the
transmission out of park (P).
1. Fully depress the brake pedal.
2. Press the push button ignition switch.
The system does not function if:
• The Bluetooth enabled phone
frequencies are jammed.
• The Phone as a Key battery is low or fully
discharged.
Phone as a Key Backup Starting
Passcode
Note:In order to use the Backup Start
Passcode feature, Phone as a Key must be
active and enabled on at least one phone.
207
Starting and Stopping the Engine
1. Open the floor console storage
compartment lid.
2. With the buttons facing upward and the
unlock button facing the front of your
vehicle, place the passive key into the
backup slot.
3. With the key in this position, press the
brake pedal then press the push button
ignition switch to switch the ignition on
and start your vehicle.
Fast Restart
The fast restart feature allows you to restart
your vehicle within 20 seconds of switching
it off, even if it does not detect a valid
passive key.
Within 20 seconds of switching your vehicle
off, press the brake pedal and press the push
button ignition switch. After 20 seconds, you
can no longer start your vehicle if it does not
detect a valid passive key.Once your vehicle starts, it remains running
until you press the push button ignition
switch, even if your vehicle does not detect
a valid passive key. You cannot start your
vehicle if the system does not detect a valid
passive key within 20 seconds.
Vehicles Using Phone as a Key
Note:Do not touch the accelerator pedal.
Note:You must have your Phone as a Key
in your vehicle in order to shift the
transmission out of park (P).
1. Fully depress the brake pedal.
2. Press the push button ignition switch.
The system does not function if:
• The bluetooth enabled phone
frequencies are jammed.
• The Phone as a Key battery is low or fully
discharged.
Phone as a Key Backup Starting
Passcode
Note:In order to use the Backup Start
Passcode feature, Phone as a Key must be
active and enabled on at least one phone.If you are unable to start your vehicle, do the
following:
1. Fully depress the brake pedal.
2. SYNC displays the Backup Starting
Passcode entry screen.
3. Using the SYNC display enter the backup
password and select Enter within 30
seconds.
4. SYNC displays messages to start the
vehicle.
5. Fully depress the brake pedal and press
the start button within 20 seconds to start
the engine.
Automatic Engine Shutdown
For vehicles with a keyless ignition, this
feature automatically shuts down the engine
if it has been idling for an extended period.
The ignition also turns off in order to save
battery power. Before your vehicle shuts
down, a message appears in the information
display showing a timer counting down from
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Starting and Stopping the Engine
Protected Component Fuse Rating Fuse or Relay Number
Switch interface module A.
Smart datalink connector.
Instrument cluster.
Not used (spare). 15A 14
SYNC. 15A 15
Electronic finish panel.
Not used. — 16
Headlamp control module. 7.5A 17
Not used (spare). 7.5A 18
Headlamp switch. 5A 19
Push button ignition switch.
Telematics control unit module. 5A 20
eCall.
Bluetooth low energy module.
Not used (spare). 5A 21
Not used (spare). 5A 22
Not used (spare). 30A 23
Moonroof. 30A 24
393
Fuses