Apps ...............................................................552
Settings ..........................................................555
SYNC™ 3 Troubleshooting .........................557
Accessories
Accessories ...................................................574
Lincoln Protect
Lincoln Protect .............................................576
Scheduled Maintenance
General Maintenance Information ..........579
Normal Scheduled Maintenance ............583
Special Operating Conditions Scheduled
Maintenance .............................................587
Customer Information
Rollover Warning ..........................................591
Radio Frequency Certification Labels
.......................................................................591
Warranty Information ..................................628
Appendices
Electromagnetic Compatibility ................630
End User License Agreement ..................635
9
Table of Contents
E130458
Stability control off
E332910
Trail control
Turn Signal
Windshield defrosting system
E270969
Windshield wiping system
E270967
Windshield wash and wipe
PERCHLORATE
Certain components in your vehicle such as
airbag modules, seatbelt pretensioners and
remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal.For more information visit:
Web Address
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offer
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
We offer a number of convenient ways to
contact us and to manage your account
online.
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
P.O. Box 542000
Omaha, NE 68154-8000
For more information, visit www
.lincoln.com/finance.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford, Lincoln and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford, Lincoln and Motorcraft
parts by looking for the Ford, Lincoln,
FoMoCo or Motorcraft branding on the parts
or their packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’s
Manual. Genuine Ford, Lincoln and
Motorcraft parts meet or exceed these
specifications.
14
Introduction
WHAT IS THE CABIN AIR FILTER
The cabin air filter improves the quality of air
in your vehicle by trapping dust, pollen and
other particles.
REPLACING THE CABIN AIR FILTER
Replace the filter at regular intervals. See
Scheduled Maintenance (page 579).
The cabin air filter is behind the glove
compartment.
To remove the lower glove compartment and
access the filter:
1. Open the glove compartment.
E31E31E31E1296129612
2. Press the tab on each side.
3. Fully lower the glove compartment.
4. Pull the glove compartment toward you.
WHAT IS AUTO AIR REFRESH (IF
EQUIPPED)
Auto Air Refresh helps improve or maintain
the quality of air within your vehicle cabin.
HOW DOES AUTO AIR REFRESH
WORK
(IF EQUIPPED)
Auto Air Refresh uses an outside gases
sensor to automatically adjust the climate
control system to change from outside air to
recirculated air to help reduce the entry of
outside odors into the cabin. It uses a
particulate matter sensor in the cabin to
estimate and provide information about
particulate matter pollution in the cabin. It
also allows you to refresh the cabin air with
outside air on-demand or automatically.
CHECKING THE INTERIOR AIR
QUALITY
(IF EQUIPPED)
E283817
Press the button on touchscreen
feature bar to see current cabin
PM2.5 information.
Note:You can also press the menu button
on the climate control unit and then press
PM2.5 on the touchscreen.
Press Cabin Air History to see a recent
history of average PM2.5 in the cabin.
173
Interior Air Quality
• Keep the tires properly inflated and only
use the recommended size.
• Aggressive driving increases the amount
of energy required to move your vehicle.
In general, you can achieve better fuel
economy with mild to moderate
acceleration and deceleration. Moderate
braking is particularly important since it
allows you to maximize the energy
captured by the regenerative braking
system.
Additional Tips:
• Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits.
• Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to drive
immediately after starting.PLUG-IN HYBRID VEHICLE
OPERATION
Regularly plug in your vehicle to get optimal
electric-only range capability from the high
voltage battery. Charging your vehicle adds
electrical energy. This energy propels the
vehicle.
Estimated electric-only driving range shows
in blue next to the gasoline range on the
information display.
The system maximizes the use of
electric-only operation in normal drive mode.
System conditions could require the engine
to operate, however, the system uses the
available electric range whenever possible.
In Pure EV drive mode, your vehicle only
uses electric power unless you enable the
engine, or system conditions require the
engine to operate.Preserve EV drive mode saves the electric
range for later use. If you select this mode
and the battery is at full or near full charge,
it uses some electric-only range to discharge
the battery. This allows the regenerative
braking system to fully operate. If the battery
charge is low when selecting Preserve EV
mode, the engine charges the high voltage
battery to a minimum level. This provides
additional electric driving range. When the
battery charges to this level, Preserve EV
saves the electric range for later use.
Other drive modes appropriately make use
of electric power to help deliver the selected
drive mode experience. It could use available
electric-only range, if needed. See What Is
Drive Mode Control (page 343).
219
Unique Driving Characteristics
• An open or pinched sensor hose.
• Incorrect engine oil level.
• Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for climactic
conditions.
Note:Some vehicles have a lifetime fuel filter
that is integrated with the fuel tank. Regular
maintenance or replacement is not needed.
Note:If these checks do not help you correct
the concern, have your vehicle checked as
soon as possible.
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb (4,536 kg)
Gross Vehicle Weight Rating (GVWR). The
preceding statements concerning prohibited
tampering acts and maintenance, and the
noise warranty found in the Warranty Guide,
are applicable to complete chassis cabs over
10,000 lb (4,536 kg) GVWR.
CATALYTIC CONVERTER
WARNING: Do not park, idle or drive
your vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire.
WARNING: The normal operating
temperature of the exhaust system is very
high. Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off.
WARNING: Exhaust leaks may result
in entry of harmful and potentially lethal
fumes into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes.Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable exhaust
emission standards.
To make sure that the catalytic converter and
other emission control components continue
to work properly:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle (page 366).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note:Resulting component damage may
not be covered by the vehicle Warranty.
235
Engine Emission Control
The scheduled maintenance items listed in
scheduled maintenance information are
essential to the life and performance of your
vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service of
components affecting emission control, such
non-Ford parts should be equivalent to
genuine Ford Motor Company parts in
performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged exhaust
system may allow exhaust to enter the
vehicle. Have a damaged or improperly
operating exhaust system inspected and
repaired immediately.Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles are
not permitted to intentionally remove an
emission control device or prevent it from
working. Information about your vehicle’s
emission system is on the Vehicle Emission
Control Information Decal located on or near
the engine. This decal also lists engine
displacement.
Please consult your warranty information for
complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine’s emission control
system. The system protects the environment
by making sure that your vehicle continues
to meet government emission standards. The
OBD-II system also assists a service
technician in properly servicing your vehicle.
When the service engine soon
indicator illuminates, the OBD-II
system has detected a malfunction.
Temporary malfunctions may cause the
service engine soon indicator to illuminate.
Examples are:
1. Your vehicle has run out of fuel—the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the
engine may misfire or run poorly.
3. The fuel fill inlet may not have closed
properly. See Refueling (page 229).
4. Driving through deep water—the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with good
quality fuel, properly closing the fuel fill inlet
or letting the electrical system dry out. After
three driving cycles without these or any
other temporary malfunctions present, the
service engine soon indicator should stay off
the next time you start the engine. A driving
cycle consists of a cold engine startup
followed by mixed city and highway driving.
No additional vehicle service is required.
236
Engine Emission Control
If the mini-spare is installed, this condition is
indicated by a warning in the information
display.
The slip response system could activate if
the mini spare is installed on the front
wheels. If the mini spare was installed on the
rear wheels the slip response system will
fully disable. In situations where there is a
wintery mix or an off road situation, and you
need to use a mini spare, you must install
the mini spare in the front tire position and
move a full size tire to the rear tire position
for the slip response system to function.
Operating ALL-Wheel Drive (AWD)
Vehicles with Mismatched Tires
WARNING: Only use replacement
tires and wheels that are the same size,
load index, speed rating, and type as those
originally provided for your vehicle. The
recommended tire and wheel sizes can be
found on the Tire Label on the driver side
door frame or the edge of the driver door.
If this information is not found in those
locations, or for additional options, contact
your authorized dealer. Use of any tire or
wheel not recommended, could affect the
safety and performance of your vehicle,
which could result in an increased risk of
loss of vehicle control, vehicle rollover,
personal injury and death.
Major dissimilar tire sizes between the front
and rear axles (for example, 17 inch low
profile tires on the front axle and 22 inch high
profile tires on the rear axle) could cause the
AWD system to stop functioning and default
to rear-wheel drive or damage the AWD
system.
For optimum AWD Performance, it is
recommended to follow the tire rotation
maintenance schedule. To avoid potential
AWD malfunction or AWD system damage,
it is recommended to replace all four tires
rather than mixing significantly worn tires
with new tires. For example, using 3 worn
tread tires and 1 new tread tire all of the same
original tire size/brand, can be tolerated by
the AWD system as long as the worn tires
still have usable tread depth.How Your Vehicle Differs from Other
Vehicles
Truck and utility vehicles can differ from
some other vehicles. Your vehicle could be
higher to allow it to travel over rough terrain
without getting hung up or damaging
underbody components.
The differences that make your vehicle so
versatile also make it handle differently than
an ordinary passenger car.
Maintain steering wheel control at all times,
especially in rough terrain. Since sudden
changes in terrain can result in abrupt
steering wheel motion, make sure you grip
the steering wheel from the outside. Do not
grip the spokes.
Drive cautiously to avoid vehicle damage
from concealed objects such as rocks and
stumps.
265
All-Wheel Drive (If Equipped)
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
• Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws for
towing a trailer.
• See the instructions included with towing
accessories for the proper installation
and adjustment specifications.
• Service your vehicle more frequently if
you tow a trailer. See Scheduled
Maintenance (page 579).
• If you use a rental trailer, follow the
instructions the rental agency gives you.
You can find information on load
specification terms found on the tire label
and Safety Compliance label as well as
instructions on calculating your vehicle's load
in the Load Carrying chapter. See Load Limit
(page 348).
Remember to account for the trailer tongue
weight as part of your vehicle load when
calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps onto
the bumper or attaches to the axle.
Distribute the trailer load so 10-15% of the
total trailer weight is on the tongue.
A weight distributing hitch is not required for
your vehicle.
Safety Chains
Note:Do not attach safety chains to the
bumper.
Always connect the safety chains to the hook
retainers of your vehicle hitch.
To connect the trailer’s safety chains, cross
them under the trailer tongue and allow
enough slack for turning tight corners. Do
not allow the chains to drag on the ground.
Trailer Brakes
WARNING: Do not connect a trailer's
hydraulic brake system directly to your
vehicle's brake system. Your vehicle may
not have enough braking power and your
chances of having a collision greatly
increase.
Electric brakes and manual, automatic or
surge-type trailer brakes are safe if you install
them properly and adjust them to the
manufacturer's specifications. The trailer
brakes must meet local and federal
regulations.
The rating for the tow vehicle's braking
system operation is at the gross vehicle
weight rating, not the gross combined weight
rating.
Safe control of towed vehicles requires
separate functioning brake systems for
vehicles and trailers weighing more than
1,500 lb (680 kg) when loaded.
357
Towing