2023 LINCOLN AVIATOR Owners Manual

Possible Cause and Resolution Symptom
– You might not be saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. Spell
out any abbreviations in the name.
– The name contains special characters, for example *, - or +.
• Rename the contact on your device or use the touchscreen to select and call the
contact. The system does not understand the name of
a contact in the phonebook on my device and
calls the wrong contact.
– You might not be saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. The
system applies phonetic pronunciation rules of the selected language to the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system expects you
to pronounce it. The system does not understand certain
names of contacts in the phonebook on my
device.
– Device limitation.
• The system uses text-to-speech technology and uses a synthetically generated voice
rather than pre-recorded human voice. The system voice prompts and the pronunci-
ation of some words do not seem to be very
accurate.
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SYNC™ 3

USB and Bluetooth® Audio
Possible Cause and Resolution Symptom
I cannot connect my device. – Device malfunction.
• Disconnect your device. Switch your device off and on to reset it and try again.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
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SYNC™ 3

Possible Cause and Resolution Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
The system does not recognize my device. – Device limitation.
• Do not leave your device in your vehicle during very hot or very cold weather condi-
tions.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the device manufacturer.
The system does not understand the name of
a track or artist.– Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
560
SYNC™ 3

Possible Cause and Resolution Symptom
I cannot stream audio from my Bluetooth®
device.– Incompatible device.
• Check the compatibility of your device on our website.
– Device not connected.
• Pair your device. See Phone (page 536).
– Media player not running.
• Start the media player on your device.
The system does not recognize the music on
my device.– Missing or incorrect audio file metadata, for example artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
– Copyright-protected files.
• Use a device that contains files that are not copyright protected.
– Unsupported file format.
• Repair or convert the files to a supported format.
– Device indexing required.
• Re-index your device. See Settings (page 555).
– Device lock screen enabled.
• Unlock your device before connecting it.
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SYNC™ 3

Possible Cause and Resolution Symptom
Sometimes I cannot hear a track playing on
my device.– Device malfunction.
• Disconnect your device. Switch your device off and on to reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum.– Device limitation.
• Turn the volume down on your device.
If the system does not play the tracks on your USB device in the correct order, the following
information could help: The system does not play the tracks on my
USB drive in the correct order.
– If you are selecting USB as the audio source when the system is still indexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finished indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regardless of where they
are located. SYNC uses the file name if the title in the ID3 tag does not exist.
– If you are selecting the option to play all tracks from the browsing menu, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of where they are located.
SYNC uses the file name if the title in the ID3 tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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SYNC™ 3

Phone
Possible Cause and Resolution Symptom
During a call, I can hear excessive background
noise.– Incorrect cell phone settings.
• Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
During a call, I can hear the other person but
they cannot hear me.– Cell phone malfunction.
• Switch your cell phone on and off, and vehicle Bluetooth® on and off and try again.
– Cell phone microphone muted.
• Unmute your cell phone microphone.
– Privacy mode is enabled.
• Switch off privacy mode.
During a call, I cannot hear the other person
and they cannot hear me.– System restart required.
• Switch the ignition off and open the door. Close the door and lock the vehicle. Wait
until the touchscreen is off and any illuminated USB ports are not illuminated. Unlock
the vehicle, switch the ignition on and try again.
563
SYNC™ 3

Possible Cause and Resolution Symptom
I cannot download a phonebook. – Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
– Incorrect system settings.
• Switch automatic phonebook download on. See Settings (page 555).
– Cell phone malfunction.
• Switch your cell phone off and on to reset it and try again.
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
• Check the location of the missing contacts on your cell phone. If they are stored on
the SIM card, move them to the cell phone memory.
– Incorrect system settings.
• Switch automatic phonebook download on. See Settings (page 555). A message displays suggesting that my
phonebook has downloaded but it is empty
or it has missing contacts.
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SYNC™ 3

Possible Cause and Resolution Symptom
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
• Switch your cell phone off and on to reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from the system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 555). I cannot connect my cell phone.
Text messaging does not work. – You might not have switched on text message notifications.
• Switch text message notifications on. See Phone (page 536).
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
• Switch your cell phone off and on to reset it and try again.
– Device message sharing is not enabled.
• Check the permissions on your device to ensure text message sharing is enabled.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website. I cannot hear text messages.
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SYNC™ 3