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Replacing the Battery
WARNING: Keep batteries away from
children to prevent ingestion. Failure to
follow this instruction could result in
personal injury or death. If ingested,
immediately seek medical attention.
WARNING: If the battery
compartment does not securely close, stop
using the remote control and replace it as
soon as possible. In the meantime, keep
the remote control away from children.
Failure to follow this instruction could result
in personal injury or death.
A message appears in the information
display when the remote control battery is
low. See Information Messages (page 142).
The remote control uses one coin-type
three-volt lithium battery, CR2450, or
equivalent.
E305199
1. Push the release button and pull the key
blade out.
E303824
2. Twist a thin coin under the tab hidden
behind the key blade head to remove
the battery cover.
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E218402
3. Insert a screwdriver in the position shown
and carefully remove the battery.
4. Insert a new battery with the + facing
upward.
5. Reinstall the battery cover onto the
remote control and install the key blade.
Note:Refer to local regulations before you
dispose of the remote control batteries.Note:Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note:Replacing the remote control battery
does not erase the programmed key from
your vehicle. The remote control operates
as normal.
Car Finder
E138623
Press the button twice within three
seconds. A tone sounds and the
direction indicators flash. We
recommend you use this method to locate
your vehicle, rather than using the panic
alarm.
Sounding the Panic Alarm
E138624
Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off.
Note:The panic alarm only operates when
the ignition is off.
Remote Start
WARNING: Do not start the engine
in a closed garage or in other enclosed
areas. Exhaust fumes are toxic. Always
open the garage door before you start the
engine. Failure to follow this instruction
could result in personal injury or death.
E138625
The remote start button is on the
remote control.
This feature allows you to start your vehicle
from the outside. The remote control has an
extended operating range.
You can configure the automatic climate
control to operate when you remote start
your vehicle. See Climate Control (page
165).
Many states and provinces restrict the use
of remote start. Check your local and state
or provincial laws for specific requirements
regarding remote start systems.
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The remote start system does not work if any
of the following occur:
• The ignition is on.
• The anti-theft alarm triggers.
• You switch the feature off through the
touchscreen.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
Note:Do not use remote start if your fuel
level is low.
Remote Control Feedback
An LED on the remote control provides status
feedback of remote start or stop commands.
Status LED
Remote start
successful Solid green
Remote stop
successful Solid red
Request failed or
status not received Blinking red
Status incomplete Blinking green
Remote Starting Your Vehicle
E138626
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The
exterior lamps flash twice.A tone sounds if the system fails to start.
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
start remotely, the direction indicators do
not flash twice and the horn does not sound.
Note:Press the push button ignition switch
on the instrument panel as you apply the
brake pedal before driving your vehicle.
The power windows do not work during
remote start and the radio does not turn on.
The parking lamps remain on and your
vehicle runs for 5, 10 or 15 minutes,
depending on the setting.
Extending the Engine Running Time
To extend the engine running time duration
of your vehicle during remote start, repeat
steps 1 and 2 while the engine is running. If
the duration is set to 15 minutes, the duration
extends by another 15 minutes. For example,
if your vehicle had been running from the
first remote start for 5 minutes, your vehicle
continues to run now for a total of 30
minutes. You can extend the engine running
time duration to a maximum of 30 minutes.
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Wait at least five seconds before remote
starting after the engine stops running.
Turning Your Vehicle Off After Remote
Starting
E138625
Press the button once. Your
vehicle and the parking lamps turn
off.
Due to ground reflection and the added
noise of your vehicle running, you might
need to move closer to the vehicle when
using remote start to switch it on or off. You
can switch this feature on or off using the
touchscreen. See Settings (page 555).
Memory Feature
You can program your passive key to recall
memory positions. See Memory Function
(page 184).
REPLACING A LOST KEY OR
REMOTE CONTROL
Replacement keys or remote controls can
be purchased from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle.
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WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
• Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m).• Your Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note:Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone as a
key:
1. Visit your device's app store to download
the Lincoln Way app.
2. Create a new account or sign in to an
existing account on the Lincoln Way app.3. Add the vehicle identification number to
your account and follow the prompts in
the Lincoln Way app to complete the
Sync Connect Authorization process.
4. After the authorization is complete, you
can set up phone as a key following the
prompts in the Lincoln Way app.
5. After phone as a key is set up, you can
set up the backup start passcode by
following the prompts on your
touchscreen.
Note:Keep your new backup start passcode
with you in case of an emergency.
Resetting Phone as a Key
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Phone as a Key Reset.
6. Confirm you would like to continue with
erasing all phone as a key, keys and
backup start passcodes.
7. Press Continue.
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8. Confirm you are aware you are
de-authorizing all authorized users and
Lincoln Way Connect settings.
9. Press Continue.
USING THE VALET MODE
Classic Valet Mode
Enabling Valet Mode
Make sure the remote control is in your
vehicle.
1. Press Settings on the touchscreen.
2. Press Valet Mode.
3. Enter a four digit code to lock the
touchscreen.
4. Re-enter the same four digit code to
complete enabling valet mode.
Disabling Valet Mode
1. Press Exit Valet Mode.
2. Enter your four digit code to disable valet
mode and unlock your touchscreen.
Enhanced Valet Mode
Enabling Valet Mode
Have your backup start passcode completely
set up before using valet mode.
Note:If your vehicle detects a remote
control, the system defaults to classic valet
mode.
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note:If the system detects a valid phone as
a key, the temporary passcode displays in
both the touchscreen and mobile app.
Note:If the system does not detect a valid
phone as a key, it prompts you to enter your
backup start passcode on the touchscreen.
Once validated, the temporary passcode
displays on the touchscreen.
3. Provide the valet the first five digits of the
passcode to enter on the keyless entry
keypad to unlock your vehicle.
4. Provide the valet the eight-digit passcode
to enter on the touchscreen to start and
drive your vehicle.Disabling Valet Mode
1. Press Exit Valet Mode.
Note:If the system detects an authorized
phone as a key, valet mode disables.
Note:If the system does not detect a valid
phone as a key, it prompts you to enter your
backup start passcode. Once validated, valet
mode disables.
USING THE BACKUP START
PASSCODE
Make sure you have phone as a key active
on at least one phone to use the previously
created backup start passcode.
1. Press the brake pedal and the push
button ignition switch. If the system does
not detect a valid phone as a key or
remote control, a message appears on
the touchscreen and the system prompts
you for your backup start passcode.
Note:The touchscreen times out after 30
seconds with no interaction.
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Note:If the backup start passcode screen
does not appear, press the brake pedal and
push button ignition switch again.
2. Use the touchscreen to enter your
backup start passcode.
3. After entering your backup start
passcode, press Enter within 30 seconds.
4. Once the system validates the backup
start passcode, a message alerts you to
start your vehicle.
5. Press the brake pedal and the push
button ignition switch within 20 seconds
to start the vehicle.
6. If your vehicle does not start, repeat
steps 1-5.
System Lockout
The system locks after five combined
incorrect attempts of the following:
• Entering a backup start passcode.
• Resetting a current passcode.
• Entering a valet mode passcode.Note:The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app.What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car?
Your phone’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
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What do I do if my phone is lost, damaged,
or the battery has depleted?
Use the Backup Start Passcode that you
created to protect you in the event that
you lose your phone, damage it, or the
battery depletes. See Using the
Backup Start Passcode (page 75).
How many phones can I use for Phone as
a Key?
You can program and activate up to four
phones with Phone as a Key to your
vehicle.
How does a valet drive my car if I only use
my Phone as a Key?
Have the valet use the temporary valet
passcode that you created when using
valet mode. See Using the Valet Mode
(page 75).I uninstalled my Lincoln Way app and
reinstalled it. Why am I not able to get a
new Phone as a Key?
Remove the Phone as a Key that was
previously associated with your phone
or reset Phone as a Key from your
vehicle, and then request a new Phone
as a Key. See Programming Your
Phone (page 74).
Why can I not remotely start the vehicle
with my Phone as a Key?
Using the Lincoln Way app, verify your
Phone as a Key setup is complete and
enabled via Bluetooth connection on at
least one phone. If Bluetooth has
connected but Phone as a Key setup is
not complete, complete the setup of
your Phone as a Key, as prompted from
the Lincoln Way app. See Programming
Your Phone (page 74).
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