Rear Seats ......................................................187
Heated Seats ..................................................191
Ventilated Seats ...........................................192
Rear Occupant Alert System
What is the Rear Occupant Alert System
.......................................................................193
How Does the Rear Occupant Alert System
Work ............................................................193
Rear Occupant Alert System Precautions
.......................................................................193
Rear Occupant Alert System Limitations
.......................................................................193
Switching Rear Occupant Alert System On
and Off ........................................................194
Rear Occupant Alert System Indicators
.......................................................................194
Rear Occupant Alert System Audible
Warnings ....................................................194
Garage Door Opener
Garage Door Opener Introduction ..........195
Garage Door Opener Precautions and
Frequencies ..............................................195Programming the Garage Door Opener
.......................................................................196
Auxiliary Power Points
Auxiliary Power Points ...............................200
Wireless Accessory Charger
What Is the Wireless Accessory Charger
......................................................................202
Wireless Accessory Charger Precautions
......................................................................202
Locating the Wireless Accessory Charger
......................................................................202
Charging a Wireless Device .....................202
Storage Compartments
Overhead Console .....................................204
Starting and Stopping the Engine
General Information ...................................205
Keyless Starting ...........................................205
Starting a Gasoline Engine .......................206Starting a Hybrid Electric Vehicle System
.......................................................................210
Engine Block Heater ...................................213
Unique Driving Characteristics
Auto-Start-Stop - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV) ...........................215
Hybrid Vehicle Operation ...........................217
Plug-In Hybrid Vehicle Operation ............219
Hybrid Vehicle Frequently Asked
Questions ...................................................221
Fuel and Refueling
Safety Precautions ......................................223
Fuel Quality ...................................................224
Fuel Filler Funnel Location .......................224
Running Out of Fuel ...................................225
Refueling - Excluding: Hybrid Electric
Vehicle (HEV) ...........................................226
Refueling - Plug-In Hybrid Electric Vehicle
(PHEV) ........................................................229
Fuel Consumption .......................................233
4
Table of Contents
Driving Hints
Reduced Engine Performance ..................361
Cold Weather Precautions .........................361
Breaking-In .....................................................361
Driving Economically ...................................361
Driving Through Shallow Water ..............362
Floor Mats .....................................................362
Roadside Emergencies
Roadside Assistance ..................................364
Hazard Flashers ..........................................365
Fuel Shutoff ..................................................365
Jump Starting the Vehicle .........................366
Collision, Damage or Fire Event ..............368
Post-Crash Alert System ............................370
Transporting the Vehicle ...........................370
Crash and Breakdown
Information
Post Impact Braking ....................................372
Customer Assistance
Getting the Services You Need ...............373In California (U.S. Only) ..............................374
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................375
Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................376
Getting Assistance Outside the U.S. and
Canada .......................................................377
Ordering Additional Owner's Literature
......................................................................3 7 9
Reporting Safety Defects (U.S. Only) ......380
Reporting Safety Defects (Canada Only)
......................................................................380
Fuses
Fuse Specification Chart ...........................382
Changing a Fuse .........................................395
Maintenance
General Information ....................................398
Opening and Closing the Hood ..............398
Under Hood Overview ..............................400
Engine Oil Dipstick ......................................401
Engine Oil Check .........................................401
Oil Change Indicator Reset ......................402Changing the Engine Air Filter ................402
Engine Coolant Check ...............................404
Automatic Transmission Fluid Check ......408
Brake Fluid Check ......................................409
Power Steering Fluid Check ....................409
Changing the 12V Battery - Gasoline ......410
Changing the 12V Battery - Plug-In Hybrid
Electric Vehicle (PHEV) ...........................413
Adjusting the Headlamps ..........................416
Washer Fluid Check .....................................417
Fuel Filter ........................................................418
Checking the Wiper Blades .......................418
Changing the Front Wiper Blades -
Vehicles Without: Heated Wiper Blades
.......................................................................418
Changing the Front Wiper Blades -
Vehicles With: Heated Wiper Blades
.......................................................................419
Changing the Rear Wiper Blades ............419
Changing a Bulb ..........................................420
Vehicle Care
General Information .....................................421
Cleaning Products .......................................421
7
Table of Contents
E231157
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Blower motor
Brake fluid - non petroleum based
Brake system
E270480
Brake system
E139223E139223Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
E141E141128128Child seat tether anchor
E332905
Cruise control
Do not open when hot
Electric Parking brake
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
12
Introduction
Headlamp high beams
E270968
Headlamps on
Heated rear window
E163171
Hill descent control
E270945
Horn control
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low fuel level
Low tire pressure warning
Maintain correct fluid level
Malfunction Indicator Lamp (MIL)
Note operating instructions
Panic alarm
E139213
Parking aid
Parking lamps
E270849
Passenger airbag activated
E270850
Passenger airbag deactivated
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
E65963E65963Safety alert
See Owner's Manual
E231158
See Service Manual
Side airbag
Shield the eyes
E138639
Stability control
13
Introduction
WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector.
We respect your privacy and are committed
to protecting it. The information contained
in this publication was correct at the time of
release, but as technology rapidly changes,
we recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units that
have data recording functionality and the
ability to permanently or temporarily store
data. This data could include information on
the condition and status of your vehicle,
vehicle maintenance requirements, events
and malfunctions. The types of data that can
be recorded are described in this section.
Some of the data recorded is stored in event
logs or error logs.Note:Error logs are reset following a service
or repair.
Note:We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or through
a legal process. Such information could be
used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system components,
for example fuel level, tire pressure and
battery charge level.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt status.
• Events or errors in essential systems, for
example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.Some of this data, when used in combination
with other information, for example an
accident report, damage to a vehicle or
eyewitness statements, could be associated
with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this data
through a dedicated, protected connection.
We only collect and use data to enable your
use of our services to which you have
subscribed, with your consent or where
permitted by law. For additional information,
see the terms and conditions of the services
to which you have subscribed.
For additional information about our privacy
policy, refer to the local Ford website.
18
Data Privacy
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our privacy
policy, refer to the local Lincoln website.
Note:To find out if your vehicle has
connectivity technology, visit
www.ConnectedLincoln.com.
EMERGENCY CALL SYSTEM DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to the emergency call system may
also be capable of electronically or verbally
disclosing to emergency services operators
your vehicle location or other details about
your vehicle or crash to assist emergency
services operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do not
activate the emergency call system.Note:You cannot deactivate emergency call
systems that are required by law.
22
Data Privacy
Cruise control. T
Lighting control. See Lighting Control (page 111). U
Power liftgate. See Power Liftgate (page 94). Fuel release door. See Refueling (page 229). V
26
At a Glance
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help.
For more information, visit
www
.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activate
the fuel pump shut-off. If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
searches for and tries to connect to a
previously paired cell phone. SYNC then
attempts to call the emergency services.Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
66
911 Assist