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99
8
8-1. What to do if...
What to do if...
When using the phonebook
*: For details, refer to the owner’s manual that came with the mobile phone.
When using the Bluetooth® message function
*: For details, refer to the owner’s manual that came with the mobile phone.
SymptomLikely causeSolution
Page
Mobile
phone
This
system
Phonebook data
cannot be trans-
ferred automatically.
The profile version
of the connected
mobile phone may
not be compatible
with transferring
phonebook data.
For a list of specific
Bluetooth® phones
which operation has
been confirmed on
this system.
Please contact your
local dealer to
arrange a demon-
stration in order to
confirm whether or
not the phone can
be paired with the
vehicle.
*P. 2 0
Automatic contact
transfer function on
this system is set to
off.
Set automatic con-
tact transfer function
on this system to
on.
-P. 2 7
SymptomLikely causeSolution
Page
Mobile
phone
This
system
Messages cannot
be viewed.
Message transfer is
not enabled on the
mobile phone.
Enable message
transfer on the
mobile phone
(approve message
transfer on the
phone).
*-
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1008-1. What to do if...
In other situations
*: For details, refer to the owner’s manual that came with the mobile phone.
If a problem occurs when attempting to perform a system update, refer to
the following table.
SymptomLikely causeSolution
Page
Mobile
phone
This
system
Even though all
conceivable meas-
ures have been
taken, the symptom
status does not
change.
The mobile phone is
not close enough to
this system.
Bring the mobile
phone closer to this
system.
--
The mobile phone is
the most likely
cause of the symp-
tom.
Turn the mobile
phone off, remove
and reinstall the bat-
tery pack, and then
restart the mobile
phone.
*-
Enable the mobile
phone’s Bluetooth®
connection.
*-
Stop the mobile
phone’s security
software and close
all applications.
*-
Before using an
application installed
on the mobile
phone, carefully
check its source
and how its opera-
tion might affect this
system.
*-
Updating the system
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101
8
8-1. What to do if...
What to do if...
SymptomCauseSolution
“A software download
error occurred. Please try
again.” is displayed.
The set time of the clock
and actual time differ
greatly.
Set the clock to the correct
time.
Move the vehicle to an area
where mobile phone recep-
tion is good.
An error occurred at the
server. (Server cannot
respond temporarily due to
maintenance, etc.)
Wait for the server to return
to normal.
“No server response.
Please try again.” is dis-
played.
The connection between
the system and the Wi-Fi®
access point is weak or
has been lost.
Connect the system to the
Wi-Fi® access point again
and perform the update in
an area with low electrical
noise.
Communication between
the Wi-Fi® access point
and server has been lost.
Check that the Wi-Fi®
access point can connect
to the internet and perform
the update in an area with
low electrical noise.
“Connection failed. Una-
ble to check for updates
because no active internet
connection has been
detected.” is displayed.
The connection between
the system and the Wi-Fi®
access point is weak or
has been lost.
Connect the system to the
Wi-Fi® access point again
and perform the update in
an area with low electrical
noise.
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9
103
9
Reference
Reference
.9-1. Reference
Certification....................... 104
How to get the source code
using the open source .... 113
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1049-1. Reference
9-1.Reference
Certification
Declaration of conformity in accordance with the radio and tel-
ecommunications terminal equipment directive 2014/53/EU
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105
9
9-1. Reference
Reference
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