2011 LEXUS RX350 Owners Manual

These warranty obligations do not
apply to failures or noncompliance
caused by:
•The use of replacement parts
not certified in accordance with
aftermarket parts certification
regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
The parts listed here are covered for
seven years or 70,000 miles from the
vehicle’s in-service date, whichever
occurs first.
Air/Fuel Metering System
•Engine control computer
(engine control module)
•Throttle body
Air Induction System
•Intake manifold and intake air
surge tank
Catalyst System
•Exhaust center pipe (including
catalytic converter)
•Exhaust manifold (including
manifold converter)
Evaporative Control System
•Fuel tank
Ignition System
•Knock sensor
Other Parts Used in Above
Systems
•Transmission solenoid
•Wire transmission (including
temperature sensor)
WHAT IS NOT COVERED
PARTS LIST: LONG-TERM
EMISSION DEFECT
WARRANTY
Your Warranties in Detail30
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
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You are responsible for performance
of the required maintenance indicated
in the Owner’s Manualand this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, any failure or noncompli-
ance caused by improper mainte-
nance or repairs is not covered by
this warranty.
To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control sys-
tems, Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non-Genuine Lexus
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Genuine Lexus Parts may impair the
effectiveness of the emission control
systems.
If you use replacement parts that have
maintenance or replacement sched-
ules different from those of Genuine
Lexus Parts, you must follow the main-
tenance and replacement schedules
for the parts you are using. In addition,
you should ensure that such parts are
warranted by their manufacturers to
be equivalent to Genuine Lexus Parts.
REPLACEMENT PARTSMAINTENANCE
Your Warranties in Detail31
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
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If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho-
rized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provisions
for emergency warranty repairs. See
page 37 for details.
IF YOUR VEHICLE FAILS
A SMOG-CHECK TESTREPAIR DELAYS
Your Warranties in Detail32
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
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If you have questions or concerns
about your vehicle’s California emis-
sion warranty coverage, please follow
the steps described on pages 9–1 0.
You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
IF YOU HAVE
QUESTIONS
Your Warranties in Detail33
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
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The tires that come as original equip-
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty state-
ment included with the owner infor-
mation in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for dealer
locations.) Your Lexus dealer may
also be able to assist you in obtaining
warranty service from the manufac-
turer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800)321-2136
OBTAINING
WARRANTY SERVICE
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Your Warranties in Detail34
TIRE LIMITED WARRANTY
W ARRANTY
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You are responsible for ensuring that
your Lexus is operated and main-
tained according to the instructions
in the Owner’s Manualand the
“Maintenance Information” section
of this guide.
You should keep detailed records of
vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date of
service, mileage at time of service
and a description of service per-
formed and/or parts installed. For
your convenience, maintenance logs
are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the new
owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage or
failures caused by lack of proper
maintenance are not covered under
warranty.
You may have maintenance per-
formed on your vehicle by any quali-
fied person or facility. However, Lexus
recommends having maintenance
performed by an authorized Lexus
dealership.
Lexus dealership technicians are spe-
cially trained to maintain and repair
Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service pub-
lications and training courses. Many
are also certified through the Lexus
Commitment to Perfection Certifica-
tion Program, which requires special-
ized, state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
GENERAL
INFORMATION
Your Responsibilities35
OPERATION AND MAINTENANCE

W
ARRANTY
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Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts are
built to the highest standards of quali-
ty, durability and performance. They
are also designed to fit your vehicle’s
exact specifications.
Your Lexus dealership maintains an
extensive inventory of Genuine Lexus
Parts to meet your vehicle service
needs. And because it is linked elec-
tronically to Lexus Parts Distribution
Centers, the dealership has quick
access to any parts it may not have
in stock.
Genuine Lexus Parts are covered by
their own warranty (see your dealer
for details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer. Non-
Genuine Lexus Parts, or any damage
or failures resulting from their use,
are not covered by any Lexus war-
ranty.
REPLACEMENT PARTS
Your Responsibilities36
OPERATION AND MAINTENANCE
W ARRANTY
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact your
nearest Lexus dealership for towing
assistance. You do not have to pay for
towing to the nearest Lexus dealer-
ship if your vehicle is inoperable due
to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your vehi-
cle may not be repaired free of
charge because the local Lexus dis-
tributor may have no obligation to
provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or envi-
ronmental requirements.
If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer-
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of
the repairs that are covered by war-
ranty. To receive reimbursement,
present to an authorized Lexus deal-
ership your paid repair invoices and
any parts that were removed from the
vehicle. You will be reimbursed for
EMERGENCY REPAIRS
BY GEOGRAPHIC
REGION
Your Responsibilities37
OBTAINING WARRANTY SERVICE

W
ARRANTY
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author-
ized Lexus dealership, log on
to www.lexus.comor contact
Lexus Customer Satisfaction
at (800) 255-3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be per-
formed by a qualified technician
following procedures in Lexus
service and repair publications.
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