2011 LEXUS RX350 Owners Manual

Emission Defect Warranty
Lexus warrants that your vehicle:
•Was designed, built and
equipped to conform at the time
of sale with applicable federal
emissions standards.
•Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs first.
However, under the terms of the Basic
Warranty, Lexus provides coverage
of four years or 50,000 miles, which-
ever occurs first. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight years
or 80,000 miles, whichever occurs
first.
Emission Performance
Warranty
Some states and localities have estab-
lished vehicle inspection and mainte-
nance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in
force in your area, you are eligible
for Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all nec-
essary repairs if both of the following
occur:
•Your vehicle fails to meet appli-
cable emissions standards as
determined by an EPA-approved
emissions test.
•This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state
or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail22
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
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These warranty obligations do not
apply to failures or noncompliance
caused by:
•The use of replacement parts
not certified in accordance with
aftermarket parts certification
regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
Air/Fuel Metering System
•Air/fuel ratio feedback control
system
•Cold-start enrichment system
•Deceleration control system
•Electronic fuel injection system
components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System
•Intake manifold and intake air
surge tank
Air Injection System
•Air injection manifold
•Air injection pump
•Airflow control valves
Catalyst System
•Catalytic converter and
protector (8/80)
•Constricted fuel filler neck
•Exhaust manifold
•Exhaust pipe (manifold to cata-
lyst and/or catalyst to catalyst)
WARRANTY PARTS LISTWHAT IS NOT COVERED
Your Warranties in Detail23
FEDERAL EMISSION CONTROL WARRANTY

W
ARRANTY
8/80 = Covered for eight years or 80,000 miles,whichever occurs first.
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Evaporative Control System
•Charcoal canister
•Diaphragm valve
•Fuel filler cap
•Fuel tank
•Vapor liquid separator
Exhaust Gas Recirculation
(EGR) System
•EGR gas temperature sensor
•EGR valve
•Associated parts
Ignition System
•Distributor and internal parts
•Ignition coil and ignitor
•Ignition wires
•Spark plugs*
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
•PCV valve or orifice
Other Parts Used in Systems
Listed
•Data link connector (8/80)
•Hoses, clamps, fittings, tubing
and mounting hardware
•Malfunction indicator light and
bulb (8/80)
•Pulleys, belts and idlers
•Sealing gaskets and devices
•Sensors, solenoids, switches and
valves
Your Warranties in Detail24
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.*Warranted until first required maintenance under terms of the California Emission Control Warranty.
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You are responsible for performance
of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, any failure or noncompli-
ance caused by improper mainte-
nance or repairs is not covered by
this warranty.
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Lexus recommends the use of
Genuine Lexus Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may
elect to use non-Genuine Lexus
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Genuine Lexus Parts may impair the
effectiveness of the emission control
systems.
If you use replacement parts that have
maintenance or replacement sched-
ules different from those of Genuine
Lexus Parts, you must follow the main-
tenance and replacement schedules
for the parts you are using. In addition,
you should ensure that such parts are
warranted by their manufacturers to
be equivalent to Genuine Lexus Parts.
REPLACEMENT PARTSMAINTENANCE
Your Warranties in Detail25
FEDERAL EMISSION CONTROL WARRANTY

W
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If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–1 0. In the
case of the Emission Performance
Warranty, you may also request infor-
mation from or report complaints to:
U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
IF YOU HAVE
QUESTIONS
Your Warranties in Detail26
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are also covered by
the California Emission Control
Warranty (see page 28).
Connecticut, Maine, Maryland,
Massachusetts, New Jersey,
New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which the
California Emission Control
Warranty currently applies.
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We (the dealership) want you to know
that at the time your new Lexus vehi-
cle is being delivered:
1) On the basis of written notification
furnished by Lexus, we have knowl-
edge that the vehicle is covered by
an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or por-
tions thereof that are visible without
removing or adjusting any compo-
nents or systems, emissions-related
or otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Lexus.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for
the sole or primary purpose of con-
trolling emissions and which were
not in general use before 1968.)
3)We have performed all emission
control system preparations
required by Lexus prior to the sale
of the vehicle as set forth in Lexus’
current pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails an
EPA-approved emissions test with-
in three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper mainte-
nance and use, Lexus will remedy
the nonconformity free of charge
under the terms of the Emission
Performance Warranty.
5)If vehicle was used as a company
car or demonstrator, check box
and complete the following:
The vehicle with which this state-
ment is delivered was placed into
service as a company car or
demonstrator prior to delivery.
The Emission Performance
Warranty period commenced on
the date the vehicle was first
placed into service, which was
MonthDayYear
Note: The dealership makes no repre-
sentation or warranty that the emission
control system or any part thereof is
without defect or that the system will
perform properly. The Emission
Performance Warranty referred to
in Paragraph 4 and furnished with
the vehicle is solely that of the manu-
facturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C.
7541) and the EPA regulations issued
thereunder.
DEALER CERTIFICATE
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FEDERAL EMISSION CONTROL WARRANTY

W
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____________________________________
Dealership name
____________________________________
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The California Air Resources Board
(CARB) and Lexus are pleased to
explain the emission control system
warranty for your 201 1 vehicle. In
California, new motor vehicles must
be designed, built and equipped to
meet the state’s stringent anti-smog
standards. CARB regulations require
that Lexus must warrant the emission
control system on your vehicle for the
time periods indicated on the next
page, provided there has been no
abuse, neglect or improper mainte-
nance of your vehicle.
Your emission control system may
include parts such as the fuel injection
system, ignition system, catalytic con-
verter and engine computer. Also
included may be hoses, belts, connec-
tors and other emissions-related
assemblies.
Where a warrantable condition exists,
Lexus will repair your vehicle at no
cost to you, including diagnosis, parts
and labor.
YOUR WARRANTY
RIGHTS AND
OBLIGATIONS
Your Warranties in Detail28
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are covered by this
warranty. Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which
this warranty currently applies.
Vehicles covered by this war-
ranty are also covered by the
Federal Emission Control
Warranty (see page 22).
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1) For three years or 50,000 miles,
whichever occurs first:
•If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your vehicle
passes the test. This is your
Emission Control System
PERFORMANCE WARRANTY.
•If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under
the terms of the Powertrain
Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
•If an emissions-related part listed
on page 30 is defective, the part
will be repaired or replaced by
Lexus. This is your LONG-TERM
Emission Control System
DEFECT WARRANTY.
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manualand this guide.
Lexus recommends that you retain all
receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the lack
of receipts or your failure to ensure
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership as
soon as a problem exists. The warran-
ty repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte-
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibili-
ties, you should contact the Lexus
Customer Satisfaction Department at
(800) 255-3987 or the California
Air Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte,
CA 91734-8001.
OWNER’S WARRANTY
RESPONSIBILITIES
MANUFACTURER’S
WARRANTY COVERAGE
Your Warranties in Detail29
CALIFORNIA EMISSION CONTROL WARRANTY

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ARRANTY
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