1993 CADILLAC SEVILLE Owners Manual

Downloaded from www.Manualslib.com manuals search engine How Do You Obtain Roadside Service?
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Just dial the special toll-free number and an experienced advisor at the
Cadillac Roadside Operations Center
will assist you. The advisor will ask
your name,
home address, location and the telephone number you're calling
from (avoid using credit card phones, since return
calls cannot be placed to
you through them), along with the location of your Cadillac, the model year,
Vehicle Identification Number, and a description
of the problem.
Remember, Roadside Service is available
to drivers of any model year
Cadillac.
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Who WiZZ Repair Your Cadillac At Roadside?
In many cases, the advisor at the Roadside Service Operations Center can
provide instructions to get you back on
the road. For more complex
problems, the advisor
will have an experienced Cadillac DeaIership Service
Technician, when available,
call you. The technician will evaluate the
possible cause of the problem and, if you choose, come to your assistance to
attempt a roadside repair.
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What If Your Cadillac Cannot Be Repaired at hadside?
When you call the Roadside Operation Center, the advisor will determine if
your car can be repaired at roadside within a reasonable period of time
(approximately 45 minutes). If your car can’t be rep,aired within that time or
requires the resources of a Cadillac dealership service facility, the advisor
will arrange tow service for you. Towing may also
be necessary after the
technician has attempted a repair, but determines that your car cannot be
repaired at roadside.
If arrangements for towing are made by an advisor from the Cadillac
Roadside Operations Center,
it is for the convenience of the owner and
Cadillac is not responsible for the tow company. During the first
12 month/12,000 mile period towing services are covered for any disable-
ment. Beyond this period, if the repair is covered under the applicable
General Motors New Car Limited Warranty, the towing expense
will be
eligible for reimbursement by the servicing Cadillac dealership.
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Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often
go beyond those offered by some auto clubs. Our objective is
to provide immediate assistance to ensure that
all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
Cadillac advisors and dealership technicians.
What Will Roadside Service Cost You
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels toyour location, there
is a nominal
service fee to cover
the technician’s travel to and from your location. Labor
is charged at one and a half times
the Cadillac dealership retail labor rate,
with a 30-minute
minimum. There is also a charge for any parts used and a
mileage
fee if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors
New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost
of the repair on the next business day.
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Downloaded from www.Manualslib.com manuals search engine 0 Emergency Road Service Performed at the Scene for the Following
Disablements
- during the first 12 month/12,000 mile period.
Lock Out Assistance Battery Jump Starts
Gas Delivery 0 Flat Tire Change
0 Towing Service (Coven Change Only*)
*Determination
of replacement tire under Warranty Coverage must
be made by a Cadillac dealership or appropriate tire manufacturer.
0
0
nip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
12 months/12,000
mile period. Items covered are hotel, meals and rental car.
'kip Routing - Free trip routing assistance is available during the first
four years. Within
a week of contacting Roadside Service wlth your
travel plans, Cadillac will provide a detailed trip routing and
personalized North American
Road Altas.
How Do You Pay For Roadside Service?
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Payment is due at the time the repair is performed. Payment may be made by
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
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Downloaded from www.Manualslib.com manuals search engine What VYou’ve Locked Your &ys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
proof
of ownership (original vehicle registration and your driver’s li\
cense)
before attempting to enter
the vehicle. This precaution is for your
protection. For this reason we suggest you
carry your vehicle registrationand
Gold Key Card which includes a convenient credit card type key. This special
key can be
used to unlock either front door or the trunk compartment.
What If Your Car Is In An Unsafi Location Or On A Limited Access
Highway?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated
highway, the advisor will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided if necessary.
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Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed
by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist you, such as:
0 Tow Service Battery Jump Start 0 Flat Tire Change
0 Locksmith Fuel Delivery Trip Routing
0 mi 0 Lost Keys Hotel Information
While there is no charge for some
of these items during the specified period,
the owner
is responsible for any expenses beyond the covered period.
We hope you never need any of
the emergency services, but if you do,
Roadside Service can promptly locate and arrange them for
you wherever
you travel
in the United States or Canada. It’s part of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on the Gold Key Card you received shortly after
taking delivery of your
new Cadillac.
.
TOLL-FREE HOTLINE
1-800-882-1112
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number
and location you are calling from, the
location of your Cadillac and a description of the problem. The advisor will
ask the following information about your Cadillac:
Vehicle Identification Number WIN)
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This 17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through
the windshield.
0 Model and Year 0 Delivery Date Mileage
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