1997 CADILLAC ELDORADO Owners Manual

Downloaded from www.Manualslib.com manuals search engine s
Not all air conditioning refrigerants are the same.
If the air conditioning system in your vehicle needs
refrigerant, be sure
the proper refrigerant is used.
If you’re not sure, ask your Cadillac dealer. Air Filter Element
............. AC
Type A1096C
25096932
Fuel Filter
Element ............ AC Type GF-580
25121468
Engine Oil Filter
................ AC Type BF-58
25014377
PCV Valve .................. AC Type CV-774C
6487779
Spark Plugs
................... AC Type 41-900
5614236
Thermostat
.................... AC Type 13 1-66
3531407
Windshield Wiper Blade (Pin Type)
................ .22 inches (56.5 cm)

Downloaded from www.Manualslib.com manuals search engine Mere YOU will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
7-2
7-4
7-4 7-5
7-7
7-8
7-9 Customer Satisfaction Procedure
Address for
Writing to Cadillac
Assistance for Text Telephone
(TTY) Users
Cadillac Roadside Service
Roadside Service
for the Hearing 81-
Speech Impaired
Gold Key Courtesy Transportation
Transportation
Options
7-11
7-12
7-12
7-13
7-13
7-13
7- 14
7-
15
BBB Autoline Information
Warranty Information Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects
to General Motors
Ordering Service Publications
in Canada
How to Order Service Publications
Order Form for Service Publications

Downloaded from www.Manualslib.com manuals search engine Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly addressmy
concerns
you may. have. However, if a,concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact the owner of the dealership or the
General Manager.

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside
of the United States and Canada,
call
the following numbers as appropriate:
In Mexico:
(525) 625-3256
In Puerto
KCO: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
@ In the U.S. Virgin Islands: 1-800-496-9994
@ In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75
1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
ta In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: (809) 763-1315
In other overseas locations, call GM International
Product Center
in Canada at (905) 644-4 1 12.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
@ Your name, address, home and business
telephone numbers
8 Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name
and location
Vehicle delivery date and present mileage
Q Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry
to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van
Dyke
P.O. Box 9025
Warren, MI 48090-9025
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Infomation
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
xt
’lo assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment availabk at its Customer
Assistance Center. Any
TTY user can communicate with
Cadillac
by dialing: 1-800-833-CMCC. (TTY users in
Canada can
dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician travels
with a
specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-11
12,24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only
in the United States
and Canada.
Roadside Service provides several Cadillac
Owner Privileges
TM at "no charge," throughout
your
1997 Cadillac Warranty Period -- 48 Months/
50,000 miles (80 000 km).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump
Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption
-- If your trip is interrupted due
to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

Downloaded from www.Manualslib.com manuals search engine Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location
within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside
Service Advisor
will assist you and request the
following information:
@ A description of the problem
@ Name, home address, home telephone number
@ Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from
(VIN), mileage
and date of delivery
oadside Service for the
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
('ITY) in the Roadside Service Center.
Any customer who has access to a
(my) or a
conventional teletypewriter can communicate
with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC -- daily, 24 hours.