1997 CADILLAC ELDORADO Owners Manual

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready
able
to assist Cadillac customers at roadside. and
One of your Cadillac Qwner Privileges
is Gold Key
Courtesy Transportation. It
is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as
a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.

Downloaded from www.Manualslib.com manuals search engine Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you
by providing several transportation options.
Depending on the circumstances, your dealership
can offer you one of the following options:
Your dealership can provide you with shuttle service to
get you to your destination
with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
For repairs that require your vehicle
to be unavailable to
you for an extended period of time, your dealer may
arrange
to provide you with a courtesy vehicle from the
dealership, or one obtained from a local rental agency. Should the situation necessitate
making your
own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning speclfc
Gold Key Courtesy
Transportation benefits ofSered by
the dealership.
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish
to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.

Downloaded from www.Manualslib.com manuals search engine You are responsible for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions
for rental car agreements. Please consult your
insurance carrier to be certain
of what’s covered.
While your dealership will cover the rental expense of
a vehicle provided under the provisions
of Gold Key
Courtesy Transportation, you are responsible for
charges incurred for such items
as fuel used, additional
insurance coverage and any taxes or fees levied by state
or local governmental agencies. It
is important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs. If your vehicle is not picked up from the
dealership within a reasonable amount
of time following
notification from
the dealer, you may be responsible
for any additional rental
charges incurred as a result
of this delay.
In Canada, for warranty repairs during
the Complete
Vehicle Coverage period
in the New Vehicle Limited
Warranty, interim transportation may
be available under
the Courtesy Transportation Program. Please consult
your dealer
for details.

Downloaded from www.Manualslib.com manuals search engine This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you
feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes.
This program is available
free
of charge to customers who currently own or lease :
GM vehicle.
If you are not satisfied after following
the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your narne
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to
AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept
the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you
file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information. If you
believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately
inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington,
D.C. area) or write to:
NHTS A, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety
from the Hotline.

Downloaded from www.Manualslib.com manuals search engine If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately
notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.Q. Box 9025
Warren,
MI 48090-9025 In Canada, please
call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

Downloaded from www.Manualslib.com manuals search engine 1997 CADILLAC ! ?VICE PUBLICATIONS ORDERING INFO---ATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling 01
the Service Publication Order Form in this book and mailing it in with your check, money ordec
or credit card information to Helm, Incorporated (address below.)
~~
CURRENT PUBLICATIONS FOR 1997 CADILLAC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information
on unit repair service
procedures, adjustments and specifications
for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE
COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL BO:
. . Helm,. l&orporated 8 PO. Box 07130 e Detroit, Mi 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners
and
intended to provide basic operational information about th
vehicle. The owner’s manual
will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM -.-. 6:OO PM Eastern lime
For Credit Card Orders Only (VISA-MasterCard-Oiscover;

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(MOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s a own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
1 -800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Onlv 1-31 3-865-5927 against the original order.
98
Service Manual
S
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order
form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED
P.O. Box 07130 - Detroit,
MI 48207
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
AREA CODE
iM-CAD-ORD97 '(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
E
TOTAL MATERIAL
Order payable to
Helm, Inc. (USA funds
only -I do not send cash.) U.S. Order Processing
GRAND TOTAL
Expiration IT] rl Check here if your billirlg address
Date mo/yr: !E; different from your shipping
address shown.
-.
CUSTOMER SIGNATURE 1
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the US. order processing.