2020 MERCEDES-BENZ METRIS MY20 Operator’s Manual

Summer tires in winter .................. 280
TIN (Tire Identification Number)
(definition) .....................................
297
Tire bead (definition) ...................... 297
Tire pressure (definition) ................ 296
Tire pressures (recommended) ...... 295
Tire size designation, load-bear-
ing capacity, speed rating .............. 293
Tire tread ....................................... 279
Tire tread (definition) ..................... 297
Total load limit (definition) ............. 297
Traction (definition) ....................... 297
TWR (permissible trailer drawbar
noseweight) (definition) ................. 297
Uniform Tire Quality Grading
Standards (definition) .................... 295
Wear indicator (definition) ............. 297
Wheel and tire combination ........... 302
Wheel rim (definition) .................... 296
Wheel/tire combinations ............... 301
Tool
see Vehicle tool kit
Top Tether ............................................ 63
Tow-starting
Emergency engine starting ............ 277
Important safety notes .................. 274
Towing
If the vehicle is stuck ..................... 276
Installing/removing the towing
eye ................................................. 275
Towing a trailer
Active Parking Assist ..................... 159
Axle load, permissible .................... 315
Cleaning the trailer tow hitch ......... 268
Coupling up a trailer ...................... 170
Decoupling a trailer ....................... 171
Driving tips .................................... 168
Notes on retrofitting ...................... 315
Power supply ................................. 173
Trailer loads ................................... 315
Towing away
Important safety guidelines ........... 274
With both axles on the ground ....... 276
With the rear axle raised ................ 276
Towing eye
Storage location ............................ 270
Trailer coupling
see Towing a trailer Trailer loads and drawbar nose-
weights
...............................................
172
Trailer operation
Lights display messages (vehicle
with steering wheel buttons) ......... 216
Lights display messages (vehicle
without steering wheel buttons) .... 202
Trailer towing
Blind Spot Assist ............................ 153
ESP ®
................................................ 69
PARKTRONIC ................................. 159
Permissible trailer loads and
drawbar noseweights ..................... 172
Transmission
see Automatic transmission
Transmission oil ................................ 310
Transmission positions
Automatic transmission ................. 132
Display (DIRECT SELECT lever) ...... 132
Transport
Lashing straps ............................... 246
Loading guidelines ......................... 242
Stickers ......................................... 246
Vehicle ........................................... 276
Transport by rail ................................ 142
Transportation
Rail ................................................ 142
Transportation aids
Load protection net ....................... 248
Transporting
Cargo compartment variations ...... 244
Load distribution ............................ 243
Securing a load .............................. 244
Trim pieces (cleaning instruc-
tions) .................................................. 269
Trip computer
Displaying (vehicle with steering
wheel buttons) ............................... 184
Displaying (vehicle without steer-
ing wheel buttons) ......................... 177
Resetting (vehicle with steering
wheel buttons) ............................... 185
Resetting (vehicle without steer-
ing wheel buttons) ......................... 177
Selecting the display units (vehi-
cle with steering wheel buttons) .... 192 Index
23

Selecting the display units (vehi-
cle without steering wheel but-
tons) ..............................................
180
Trip meter
see Trip odometer
Trip odometer
Displaying (vehicle with steering
wheel buttons) ............................... 183
Displaying (vehicle without steer-
ing wheel buttons) ......................... 177
Resetting (vehicle with steering
wheel buttons) ............................... 185
Resetting (vehicle without steer-
ing wheel buttons) ......................... 177
Setting the display unit (vehicle
with steering wheel buttons) ......... 192
Setting the display unit (vehicle
without steering wheel buttons) .... 180
Truck
see Vehicle
Truck key
see SmartKey
Turn signal
Changing bulbs (additional turn
signals) .......................................... 107
Turn signals
Display messages (vehicle with
steering wheel buttons) ................. 216
Display messages (vehicle with-
out steering wheel buttons) ........... 202
Replacing bulbs (front) ................... 107
Replacing bulbs (rear) .................... 108
Switching on/off ........................... 101
Trailer display messages (vehicle
with steering wheel buttons) ......... 216
Trailer display messages (vehicle
without steering wheel buttons) .... 202
Turn signals
see Turn signals
Two-way radios
Type approval/frequency .............. 304
TWR (Tongue Weight Rating) (def-
inition) ................................................ 297
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking
....................... 73
From inside the vehicle (central
unlocking button) ............................. 75
With emergency key element ........... 72
USB (audio)
Playing ........................................... 187 V
Vanity mirror Changing a bulb (mirror lamp)

....... 104
Sun visor ........................................ 239
Vehicle
Data acquisition ............................... 35
Display messages (vehicle with
steering wheel buttons) ................. 225
Display messages (vehicle with-
out steering wheel buttons) ........... 208
Electronics ..................................... 304
Emergency unlocking ....................... 72
Equipment ....................................... 27
Limited Warranty ............................. 27
Loading .......................................... 289
Locking (in an emergency) ............... 73
Locking (SmartKey) .......................... 71
Lowering ........................................ 300
Maintenance .................................... 28
Operating safety .............................. 30
Parking for a long period ................ 140
Pulling away ................................... 128
Raising ........................................... 298
Registration ..................................... 33
Reporting problems ......................... 32
Securing from rolling away ............ 138
Towing away .................................. 274
Transporting .................................. 276
Unlocking (in an emergency) ........... 73
Unlocking (SmartKey) ...................... 71
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 33
Body/equipment mounting
directives for trucks ......................... 33
Vehicle check
see Preparing for a journey24
Index

Vehicle data .......................................
312
Vehicle dimensions ........................... 313
Vehicle emergency locking ................ 73
Vehicle identification number
see VIN
Vehicle identification plate .............. 304
Vehicle key
see SmartKey
Vehicle tool kit
in the seat base ............................. 270
Scope ............................................ 270
Storage location ............................ 270
Stowage compartment in the
rear ................................................ 271
Stowage space in the cargo com-
partment ........................................ 272
Ventilation
see Climate control
Vents
see Air vents
VIN
Engine compartment ..................... 305
Type plate ...................................... 304 W
Warning Stickers

........................................... 29
Warning and indicator lamps
ABS ................................................ 230
Brakes ........................................... 229
Check Engine ................................. 233
COLLISION PREVENTION ASSIST .. 235
Coolant .......................................... 233
Distance warning ........................... 235
Door ............................................... 237
ESP ®
.............................................. 230
ESP ®
OFF ....................................... 232
Fuel tank ........................................ 233
General notes ................................ 227
Overview (vehicle with steering
wheel buttons) ................................. 41
Overview (vehicle without steer-
ing wheel buttons) ........................... 39
Parking brake ................................ 138
PASSENGER AIR BAG OFF ............... 47
Rear door ....................................... 237
Reserve fuel ................................... 233 Restraint system ............................ 232
Seat belt ........................................

228
Sliding door ................................... 237
Steering ......................................... 237
Tire pressure monitor .................... 236
Warranty .............................................. 27
Washer fluid
Adding ........................................... 256
Capacities ...................................... 312
Display messages (vehicle with
steering wheel buttons) ................. 227
Display messages (vehicle with-
out steering wheel buttons) ........... 209
Notes ............................................. 312
Wheel and tire combination
see Tires
Wheel bolt tightening torque ........... 300
Wheels
Changing a wheel .......................... 297
Checking ........................................ 279
Cleaning ......................................... 266
Important safety notes .................. 278
Interchanging/changing ................ 297
Mounting a new wheel ................... 300
Mounting a wheel .......................... 298
Removing a wheel .......................... 299
Removing and mounting the
spare wheel ................................... 303
Snow chains .................................. 281
Storing ........................................... 298
Tightening torque ........................... 300
Wheel/tire combinations ............... 301
Window curtain air bag
Display message (vehicle with
steering wheel buttons) ................. 215
Display message (vehicle without
steering wheel buttons) ................. 201
Operation ......................................... 53
Windows
see Side windows
Windows misted up
see Climate control
Windshield
Cleaning ......................................... 265
Defrosting ...................................... 121
Windshield
see Windshield Index
25

Windshield washer fluid
Adding ........................................... 256
Windshield wiper
Setting the sensitivity of the rain
sensor (vehicle with steering
wheel buttons) ............................... 193
Setting the sensitivity of the rain
sensor (vehicle without steering
wheel buttons) ............................... 180
Windshield wipers
Problem (malfunction) ................... 113
Rear window wiper ........................ 110
Replacing the wiper blades ............ 110
Switching on/off ........................... 109
Winter driving
Slippery road surfaces ................... 144
Snow chains .................................. 281
Winter operation
General notes ................................ 280
Radiator cover ................................. 34
Summer tires ................................. 280
Winter tires
M+S tires ....................................... 280
Setting a limit speed ...................... 141
Wiper blades
Cleaning ......................................... 266
Important safety notes .................. 110
Replacing (rear window) ................ 112
Replacing (windshield) ................... 111
Service indicator ............................ 110
Workshop
see Qualified specialist workshop26
Index

Operating Instructions
Before the first journey
These Operating Instructions, the Maintenance
or Service Booklet and the equipment-depend-
ent Supplements are integral parts of the vehi-
cle. Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
Before your first journey, read these docu-
ments carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
always follow the instructions and warning
notes in these Operating Instructions. Disre-
garding them may lead to damage to the vehi-
cle or personal injury.
Any damage to the vehicle which has been
caused by disregarding the instructions will
not be covered by the New Vehicle Limited
Warranty. Implied warranty
! Observe the notes in this Operator's Man-
ual regarding the correct operation of your
vehicle and possible damage to the vehicle.
Damage to the vehicle which is caused by
violation of these notes is not covered by
the Mercedes-Benz implied warranty or the
new or used-vehicle warranty. Vehicle equipment
These Operating Instructions describe all the
models and standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific deviations
are possible. Bear in mind that your vehicle
may not be equipped with all the functions
described. This also applies to safety-relevant
systems and functions. The equipment in your
vehicle may therefore differ from that shown in
the descriptions and illustrations.
All systems found in your vehicle are listed in
your vehicle's original purchase agreement.
Contact a Mercedes-Benz Commercial Van
Center if you have any questions about equip-
ment or operation. Service and vehicle operation
Warranty
The Limited Warranty for your vehicle is in
accordance with the warranty terms in the
Service and Warranty Information booklet.
Your Mercedes-Benz Commercial Van Center
will replace and repair all factory-installed
parts in accordance with the terms of the fol-
lowing warranties: R New Vehicle Limited Warranty
R Exhaust System Warranty
R Emission Systems Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
R State Warranty Enforcement Laws ("Lemon
Laws")
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories Warranties. You can obtain these from
any Mercedes-Benz Commercial Van Center.
i Should you lose your Service and Warranty
Information booklet, contact a Mercedes-
Benz Commercial Van Center for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you. Customer information for California
In California you are entitled to demand that
your vehicle be exchanged or that the pur-
chase or leasing price be refunded if
Mercedes-Benz USA, LLC and/or authorized
workshops or service centers are not able,
after several justifiable repairs, to rectify major
damage to or malfunctions of the vehicle as
covered by the contractual warranty provi-
sions. Customers who purchase or lease a
vehicle can have the vehicle repaired within a
period of 18 months after delivery or after a
mileage of up to
29,000 km (equals approx.
18,000 miles), whichever comes first, if:
(1) the same serious defect or damage which could lead to fatal or serious injuries to
the occupants of the vehicle during driving
has been repaired at least twice and Introduction
27

Mercedes-Benz, LLC has been informed in
writing of the necessity of such a repair.
(2) the same defect or damage, although less serious than described in (1), has been
repaired at least four times and Mercedes-
Benz has been informed of the necessity
of such a repair in writing.
(3) the vehicle cannot be operated for more than 30 calendar days due to repairs
resulting from the same or other major
defects or damage.
Please send written notification to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz
Sandy Springs, GA 30328 Maintenance
USA only:
Always bring the Maintenance Booklet with
you when taking the vehicle to a Mercedes-
Benz Commercial Van Center. Your customer
service advisor enters each service into the
Maintenance Booklet.
Canada only:
Have every service carried out by a qualified
specialist workshop recorded in your service
report. Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram provides you with technical assistance in
the case of a breakdown. Your toll-free calls to
the Roadside Assistance Hotline are answered
by our staff around the clock. 365 days a year.
1-800-FOR-MERCedes
(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
Further information can be found in the
Mercedes-Benz Roadside Assistance-Program
brochure (USA) or the "Roadside Assistance"
section of the Service and Warranty Informa-
tion booklet (Canada). Both are located in your
vehicle document wallet. Change of address or owner
Please use the "Notice of Change of Address"
form in the Service and Warranty Information
booklet to inform us of a change of address, or
simply phone the Mercedes-Benz Customer
Assistance Center (USA) on hotline number
1-800-FOR-MERCedes

(1-800-367-6372) or
Customer Service (Canada) on
1-800-387-0100. This enables us, if neces-
sary, to contact you at any time.
If you sell your Mercedes, please leave all the
literature in the vehicle so that it is available
for the next owner.
If your vehicle was purchased as a used vehi-
cle, please send us the "Notice of Purchase of
Used Car" from the Service and Warranty
Information booklet or phone the Mercedes-
Benz Customer Assistance Center (USA) on
hotline number 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (Can-
ada) on 1-800-387-0100. Operating the vehicle outside of the
USA and Canada
When traveling abroad with your vehicle,
observe the following points: R Service facilities or replacement parts may
not be available immediately.
R Unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic con-
verter.
R The fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Certain Mercedes-Benz models are available in
Europe through our European Delivery Pro-
gram. Please consult a Mercedes-Benz Com-
mercial Van Center for further information, or
write to one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue 28
Introduction

Toronto, Ontario M4G 4C9
Possible hazard due to substances
that are hazardous to health
In compliance with Proposition 65 (“Prop65”),
the following detachable label has been added
to each vehicle sold in California: Proper use
Observe the following information in particular
when operating your vehicle:
R the safety notes in these Operating Instruc-
tions
R the technical data in these Operating
Instructions
R traffic laws and regulations
R laws pertaining to motor vehicles and safety
standards
There are various warning stickers on the vehi-
cle. If you remove the warning sticker, you or
others may not recognize dangers. Do not
move the warning sticker from its original posi-
tion. G
WARNING
Modification to electronic components, their
software or wiring could impair their func-
tion and/or the function of other networked
components. In particular, systems relevant
to safety could also be affected. As a result,
these may no longer function properly
and/or jeopardize the operating safety of
the vehicle. There is an increased risk of
accident and injury. You must not tamper with wiring, electronic
components, or their software. You should
have all work on electrical and electronic
components carried out at a qualified spe-
cialist workshop. G
WARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
Always observe these instructions, even in the
case of vehicles where the load compartment
is not completely separated from the cab.
Partition with door/window: keep the door/
window in the partition closed during trans-
port.
Examples of substances that constitute a
health hazard or react aggressively include:
R Solvents and DEF
R Fuel
R Oil and grease
R Cleaning agents
R Acids Protection of the environment
Economic and environmentally
aware driving
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner Introduction
29 Z

that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affec-
ted by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer
need them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal
when starting the engine.
R do not warm up the engine when the vehi-
cle is stationary.
R drive carefully and maintain a safe dis-
tance from the vehicle in front.
R avoid frequent, sudden acceleration and
braking.
R change gear in good time and use each
gear only up to Ô of its maximum engine
speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel con-
sumption. Environmental issues and recom-
mendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment. Operating safety and vehicle
approval
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an acci-
dent.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist work-
shop.
Airbags and pyrotechnic Emergency Tension-
ing Devices contain perchlorate material,
which may require special handling or environ-
mental protection measures. National guide-
lines must be observed during disposal.
For California, you will find further information
online at: http://www.dtsc.ca.gov Notes on driving
Damage to the vehicle may occur in the follow-
ing cases:
R The vehicle becomes grounded, e.g. on a
high curb or an unpaved road.
R You drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road.
R A heavy object strikes the underbody or
chassis components.
In such situations, the body, frame, under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no 30
Introduction