2020 MERCEDES-BENZ METRIS MY20 Operator’s Manual

Kickdown
Use kickdown for maximum acceleration:
X Depress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to the
next gear down, depending on the engine
speed.
X Ease off on the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts up again.
Rocking the vehicle free At speeds up to 5 mph (9 km/h) you can
switch back and forth between drive position
h and reverse gear
k without applying the
brakes. This helps when rocking the vehicle
out of snow or slush.
X Push the DIRECT SELECT lever alternately
up and down beyond the first point of resist-
ance.
Towing a trailer X
Depending on the downhill gradient, limit
the shift range
(Y page 133) or shift man-
ually into a lower gear (Y page 135) in which the engine will operate in the middle
of the engine speed range. This also applies
if cruise control is activated. Manual gearshifting
General notes If you select drive program
M, automatic gear-
shifting is deactivated and manual gearshifting
is automatically activated. You must then per-
manently change gear yourself for as long as
the drive program is selected.
Permanent manual gearshifting is deactivated
automatically when you switch from drive pro-
gram M to another drive program. The auto-
matic transmission then shifts gears automati-
cally. The display shows the selected drive
program and transmission position h again. Shifting gears
:
To shift down
; To shift up
The drive program display shows M and the
transmission position indicator shows the
selected gear.
X To shift up: briefly pull right-hand steering
wheel paddle shifter ;.
If the engine speed is sufficient, the auto-
matic transmission shifts up to the next
gear.
If the maximum engine speed is reached in
the currently engaged gear and you con-
tinue to accelerate, the automatic transmis-
sion will not shift up automatically. Always
make sure that the engine speed does not
reach the red area of the tachometer.
Observe the gearshift recommendation in
the display

(Y page 136). When the engine
reaches its maximum speed, the fuel supply
is cut to prevent the engine from overrev-
ving.
X To shift down: pull briefly on left-hand
steering wheel paddle shifter :.
Provided that the engine will not exceed its
maximum speed when shifting down, the
automatic transmission shifts down to the
next gear.
or
X Pull the left-hand steering wheel paddle
shifter until the automatic transmission
selects the optimum gear for the current
speed.
i When coasting, the automatic transmis-
sion shifts down automatically. Automatic transmission
135
Driving and parking Z

Gearshift recommendation
:
Gearshift direction
; Recommended gear The gearshift recommendations assist you in
adopting an economical driving style.
X When the display shows the gearshift rec-
ommendation, shift to recommended
gear ;. Problems with the transmission
Problem
Possible causes/consequences and
M SolutionsThe transmission is
locked in position j. The vehicle electronics are malfunctioning.
X Have the vehicle electronics checked immediately at a qualified
specialist workshop. The acceleration char-
acteristics have deterio-
rated noticeably.
The transmission does
not shift. The transmission is in emergency mode.
It is only possible to shift into second gear or reverse gear
R.
X Have the transmission checked immediately at a qualified spe-
cialist workshop.
X Stop the vehicle.
X Move the selector lever to j.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Depress the brake pedal.
X Move selector lever to h or k.
X Have the transmission checked immediately at a qualified spe-
cialist workshop. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. Improper handling
of fuel creates a risk of fire and explosion.
Avoid fire, open flames, smoking and creat-
ing sparks under all circumstances. Switch
off the engine and, if applicable, the auxiliary
heating before refueling. G
WARNING
Fuels are toxic and harmful to health. There
is a risk of injury.
You must avoid fuels coming into contact
with skin, eyes and clothes or being swal-
lowed.
Do not inhale the fuel vapors. Keep children
away from fuels.
Keep doors and windows closed during the
refueling process. 136
RefuelingDriving and parking

If you or others come into contact with fuel,
observe the following points:
R Immediately rinse the fuel off your skin
with soap and water.
R If you get fuel into your eyes, immediately
rinse your eyes throughly with clean
water. Seek medical attention immedi-
ately.
R Seek medical attention immediately if fuel
has been swallowed. Do not induce vomit-
ing.
R Immediately change out of clothing which
has come into contact with fuel. G
WARNING
Electrostatic charging can lead to the crea-
tion of sparks and ignite fuel vapor. There is
a risk of fire and explosion.
Touch the metallic body of the vehicle
before you open the fuel filler cap or handle
the pump nozzle. Any possible electrostatic
charge present will in this way be depleted.
Do not get into the vehicle again during the
refueling process. Otherwise, electrostatic
charge could build up again. H
Environmental note
If fuels are handled improperly, they pose a
danger to persons and the environment. Do
not allow fuels to run into the sewage sys-
tem, the surface waters, the ground water or
into the ground.
! Do not switch on the ignition if you acci-
dentally refuel with the wrong fuel. Other-
wise, the fuel will enter the fuel lines. Notify
a qualified specialist workshop and have the
fuel tank and fuel lines drained completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when adding fuel from a fuel
can. The fuel lines and/or the fuel injection system could otherwise be blocked by parti-
cles from the fuel can.
You will find further information about fuel and
fuel grades under "Service products and
capacities"
(Y page 306). Refueling procedure
:
Fuel filler flap
; Fuel filler cap
= Tire pressure table (Y page
282)
? Fuel filler neck
Fuel filler flap : is on the left side of the vehi-
cle behind the front door. It is only possible to
open fuel filler flap : when the front door is
open.
X Remove the key from the ignition lock.
X Open the front left-hand door first, and then
fuel filler flap :.
X Close all vehicle doors to prevent fuel
vapors from entering the vehicle interior.
X Turn fuel filler cap ; counter-clockwise,
remove it and let it hang from the strap.
X Completely insert the filler neck of the fuel
pump nozzle into tank ? and refuel.
X Only fill the tank until the pump nozzle
switches off. Fuel may otherwise leak out.
X Replace tank filler cap ; on tank ? and
turn clockwise.
You will hear a click when the fuel filler cap
is closed fully.
X Open the front left-hand door first, and then
close filler flap :. Refueling
137
Driving and parking Z

Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or
the fuel tank are defective. X Turn the key immediately to position 0 in
the ignition lock and remove it.
X Do not restart the engine under any circum-
stances.
X Consult a qualified specialist workshop. Parking
Important safety notes
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system or
exhaust gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the
vehicle which are hot. Take particular care
not to park on dry grassland or harvested
grain fields. G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R release the parking brake.
R shift the automatic transmission out of
the parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle.
Never leave children unsupervised in the
vehicle. G
WARNING
If you park the vehicle with the transmission
in park position j and the parking brake is
not engaged, the vehicle may roll away.
Engaging park position j is not a fully ade- quate replacement for the parking brake.
There is a risk of accident and injury.
Secure the vehicle against rolling away as
described below.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its
drivetrain could be damaged.
! When the vehicle is parked, always remove
the key to prevent the battery from becom-
ing discharged.
Always park your vehicle safely and secure it
against rolling away. When parking, observe
the legal requirements of the country in which
you are currently driving.
Observe the following to ensure that the vehi-
cle is secured correctly to prevent it from roll-
ing away unintentionally: R the parking brake is applied.
R the transmission is in position j and the
key has been removed.
R on uphill or downhill gradients, the front
wheels are turned towards the curb. Parking brake
G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R release the parking brake.
R shift the automatic transmission out of
the parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle.
Never leave children unsupervised in the
vehicle. G
WARNING
If you must brake the vehicle with the park-
ing brake, the braking distance is considera-
bly longer and the wheels could lock. There 138
ParkingDriving and parking

is an increased danger of skidding and acci-
dents.
Only use the parking brake to brake the
vehicle when the service brake is faulty. Do
not apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again. The brake lamps are not illuminated when you
brake the vehicle using the parking brake.
As a rule, you may only apply the parking
brake when the vehicle is stationary.
X To apply the parking brake: depress park-
ing brake pedal ; firmly.
The red F (only USA) or J (only Can-
ada) indicator lamp in the instrument cluster
lights up if the engine is running.
X To release the parking brake: depress the
brake pedal and keep it depressed.
X Pull release handle :.
The parking brake is released abruptly. The
red F (only USA) or J (only Canada)
indicator lamp in the instrument cluster
goes out.
Exceptionally, if the service brake fails, the
parking brake can be used to brake the vehicle
in an emergency.
X Emergency braking: pull release handle :
and gradually depress parking brake
pedal ;. Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to neu-
tral position N when you switch off the
engine. The vehicle may roll away. There is a
risk of an accident.
After switching off the engine, always switch
to parking position P. Prevent the parked
vehicle from rolling away by applying the
parking brake.
! If the coolant temperature is very high, e.g.
after driving on hilly roads, leave the engine
running at idle speed for about
two minutes
before turning it off.
This allows the coolant temperature to
return to normal.
Vehicles with automatic transmission X
Stop the vehicle.
X Shift the transmission to position j.
X Apply the parking brake.
X Turn the key to position u in the ignition
lock and remove it.
The immobilizer is activated.
If you switch the engine off with the trans-
mission in position k or h, the automatic
transmission shifts to i automatically.
If you then open one of the front doors or
remove the key, the automatic transmission
automatically shifts to j.
If you shift the automatic transmission to
i before switching off the engine, the
automatic transmission remains in i even
if a front door is opened.
X Secure the vehicle to prevent it from rolling
away

(Y page 138). Parking
139
Driving and parking Z

Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
X Disconnect the battery (Y page 260).
or X Connect the battery to a trickle charger.
Be sure to observe the notes on charging
the batteries

(Y page 262).
You can obtain information about trickle
chargers from a qualified specialist work-
shop.
If you leave the vehicle parked for longer than
6 weeks, the vehicle may suffer damage as a
result of lack of use.
X Visit a qualified specialist workshop and
seek advice. Driving tips
General notes
Important safety notes G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could
affect, for example, the power steering and
the brake boosting effect. You will require
considerably more effort to steer and brake.
There is a risk of an accident.
Do not switch off the ignition while driving. G
WARNING
Mobile communications equipment distracts
the driver from traffic conditions. In addi-
tion, the driver could lose control of the
vehicle. There is a risk of an accident.
As a driver, use mobile communications
equipment only when the vehicle is at a
standstill.
As a vehicle occupant, use mobile communi-
cations equipment only in the designated
area, e.g. the rear passenger compartment. Observe the legal requirements of the country
in which you are driving. Some jurisdictions
prohibit the driver from using a mobile phone
while driving a vehicle.
Always use the hands-free system for tele-
phoning while driving. Only use the telephone
if road traffic conditions permit. If this is not
the case, pull over to a safe location before
using the telephone.
Bear in mind that at a speed of just 30 mph
(approximately

50 km/h), your vehicle is cov-
ering a distance of 44 feet (approximately
14 m) every second.
Drive sensibly – save fuel In order to save fuel, observe the following
tips:
X The tires should always be inflated to the
recommended tire pressure.
X Remove unnecessary loads.
X Remove roof carriers when they are not nee-
ded.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service inter-
val display.
Fuel consumption also increases when driving
in cold weather, in stop-start traffic and in
mountainous terrain.
Overrun cutoff If you are in overrun mode and take your foot
off the accelerator pedal, the fuel supply is cut
off when the engine speed is out of the idle
speed control range.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs
and driving are very dangerous combina-
tions. Even a small amount of alcohol or
drugs can affect your reflexes, perceptions
and judgment.
The possibility of a serious or even fatal
accident is greatly increased when you drink
or take drugs and drive. 140
Driving tips
Driving and parking

Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Emission control G
DANGER
Combustion engines emit poisonous
exhaust gases such as carbon monoxide.
Inhaling these exhaust gases is hazardous to
health and can result in poisoning. There is a
risk of fatal injury. Therefore, never leave the
engine running an enclosed space without
adequate ventilation.
Certain engine systems are designed to keep
the level of poisonous substances in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the
manufacturer's specifications. Any work on
the engine should therefore be carried out by
qualified and authorized Mercedes-Benz tech-
nicians.
The engine settings must not be changed
under any circumstances. In addition, all spe-
cific maintenance work must be carried out at
regular intervals and in accordance with the
service requirements of the dealer listed here
on the inside title page. Details can be found
in the Maintenance Booklet. Speed limiter
G
WARNING
Exceeding the stated tire load-bearing capa-
city and the approved maximum speed
could lead to tire damage or the tire burst-
ing. There is a risk of accident.
Therefore, only use tire types and sizes
approved for your vehicle model. Observe
the tire load rating and speed rating
required for your vehicle.
As the driver, you must be aware of the maxi-
mum design speed of the vehicle and the max-
imum permissible speed based on the tires
(tire and tire pressure). In particular, also observe the tire approval regulations for each
country.
You must not exceed the speed limit for the
tires indicated by the speed rating. The speed
rating is stated in the tire tables (Y page
302).
You can permanently limit the permissible
maximum speed of your vehicle, e.g. for driv-
ing on winter tires.
Mercedes-Benz recommends that you have
the maximum permissible speed programed at
a Mercedes-Benz Commercial Van Center.
Before overtaking, take into consideration that
the engine speed limiter prevents the speed
increasing beyond the programmed permissi-
ble maximum speed. Driving abroad
Service An extensive network of authorized Mercedes-
Benz Centers is also at your disposal when you
are traveling abroad. Nevertheless, please
bear in mind that service facilities or replace-
ment parts may not always be immediately
available. The relevant workshop directories
are available from any Mercedes-Benz Com-
mercial Van Center.
Fuel In some countries, only fuels with a higher sul-
fur content are available.
Unsuitable fuel can cause engine damage. You
will find information about fuel under "Service
products and capacities"

(Y page 306).
Low-beam headlamps General notes
When driving in countries in which traffic
drives on the opposite side of the road to the
country where the vehicle is registered, you
must switch the headlamps to symmetrical
low beam. This prevents oncoming traffic from
being blinded. Symmetrical low beam does not
illuminate as large an area of the edge of the
road. Driving tips
141
Driving and parking Z

Vehicles with halogen headlamps
The headlamps do not need to be switched to
symmetrical low beam. The legal requirements
of countries in which traffic drives on the
opposite side of the road to the country where
the vehicle is registered are met without the
need to convert the headlamps. Transport by rail
Transporting your vehicle by rail may be sub-
ject to certain restrictions or require special
measures to be taken in some countries due
to varying tunnel heights and loading stand-
ards.
You can obtain information on this from any
Mercedes-Benz Commercial Van Center. Braking
Important safety notes G
WARNING
If you shift down on a slippery road surface
in an attempt to increase the engine's brak-
ing effect, the drive wheels could lose their
grip. There is an increased danger of skid-
ding and accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients !
Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
This also applies to automatic braking if you
have activated cruise control.
On long and steep downhill gradients, you
should change down to shift range 2 or 1 in
good time
(Y page 133).
This should be observed in particular when
driving with a laden vehicle and when towing a
trailer.
You thereby make use of the braking effect of
the engine and do not have to brake as often
to maintain the speed. This relieves the load
on the service brake and prevents the brakes
from overheating and wearing too quickly. Heavy and light loads G
WARNING
If you rest your foot on the brake pedal
while driving, the braking system can over-
heat. This increases the stopping distance
and can even cause the braking system to
fail. There is a risk of an accident.
Never use the brake pedal as a footrest.
Never depress the brake pedal and the
accelerator pedal at the same time.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately.
Drive on for a short while. The brakes are
cooled down more quickly in the airflow.
Wet road surfaces If you have been driving for a long time in
heavy rain without braking, there may be a
delayed response when you first apply the
brakes. This may also occur after driving
through a car wash or deep water.
You must depress the brake pedal more firmly.
Maintain a longer distance to the vehicle in
front.
While paying attention to the traffic conditions,
you should brake the vehicle firmly after driv-
ing on a wet road surface or through a car
wash. This heats the brake discs, so that they
dry more quickly, which protects them against
corrosion.
Limited braking performance on salt-
treated roads When driving on salted roads, salt may start to
build up on the brake disks and brake pads.
This can increase braking distances considera-
bly.
Maintain a greater distance to the vehicle in
front.
To remove any build-up of salt that may have
formed:
X Apply the brakes at the start of the journey,
occasionally during journey and at the end 142
Driving tips
Driving and parking