2019 MERCEDES-BENZ EQC SUV Owners Manual

Connecting using NFC
#
Select Connect via NFC. #
Activate NFC on the mobile device (see the
manufacturer's operating instructions). #
Bring the mobile device into the NFC area of
th eve hicle (/ page 397). #
Select Finished.
The mobile device is now connected tothe
multimedia sy stem hotspot via NFC.
Generating a new security key#
Select Vehicle hotspot. #
Select Generate security key .
A connection will be es tablished with the
newly crea ted security key. #
Tosave a security key:select Save.
When a new security key is sa ved, all existing
Wi -Fi connections are then disconnected. If
th eWi -Fi connections are being re-es tab‐
lished, the new security key must be en tere d. Sy
stem language Note
s onthe sy stem language
This function allo wsyouto determ ine the lan‐
guage forth e menu displa ysand the navigation
announcements. The selected language af fects
th ech aracters available for entr y.The navigation
announcements are not available in all lan‐
guages. If a language is not available, the naviga‐
tion announcements will be in Engl ish.
Setting the sy stem language
Multimedia sy stem:
4 © 5
Settings 5
System
5 Language #
Set the language.
% Ifyo u are using Arabic map data, thete xt
information can also be shown in Arabic on
th e navigation map. Todo so, select 

Importing/exporting data
* NO
TELoss of da tadue topremature
re mo val #
Do not remo vethe data storage
medium when data is being expor ted.
Mercedes-Benz is not liable for any loss of
data. Re
quirements:
R The vehicle is stationar y.
R The ignition is switched on.
R A USB device is connected.
Multimedia sy stem:
4 © 5
Settings 5
System
5 System backup #
Select Import data orExport data.
Importing #
Select a data storage medium.
A prom ptappears asking whe ther youre ally
wish to overwrite the cur rent da ta. If da ta originates from ano
ther vehicle, this is recog‐
nised du ring da tareading. #
Con firm the prom pt.
The files are impor ted. The multimedia sy stem is
re star ted once the data has been impor ted.
% Current vehicle settings can be edited af ter
th e import.
Exporting
If PIN pr otection is activated, your PIN is reques‐
te d. #
Ente rth efo ur-digit PIN. #
Select a data storage medium.
A prom ptappears asking whe ther youre ally
wish tocar ryout theex port. #
Confirm the prom pt.
The data is expor ted. The data export may
ta ke several minutes.
% After successful export, the data is sa ved in
th e "MyMercedesBac kup" directory which
can be found on thestorage medium. Ac
tivating/deactivating PIN pr otection Re
quirements:
R Tounlo ckthe PIN: there is an Internet con‐
nection.
R A Mercedes me account exists at http://
www.me rcedes.me.
R An individual user profile is active
(/ page 311).
Multimedia sy stem:
4 © 5
Settings 5
System
5 PIN protection
Setting the PIN #
Select Set PIN. #
Enter a four-digit PIN. #
Enterth efo ur-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing the PIN #
Select Change settings. #
Enterth e cur rent PIN. #
Select Change PIN . MBUX multimedia sy
stem 335

#
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Protect data export .
Ac tivate or deacti vate the function.
Un blocking the PIN via the Mercedes me por‐
tal
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN. Software upda
teInformation on software upda
tes
A software upda teconsi sts of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the update R
Activation of the update byrestarting the
sy stem
The multimedia sy stem pr ovides a message
when an update is available.
Depending on the source, you can per form vari‐
ous updates:
Software updates Source of
the
update Up
date type
Interne tN avigation map, sys‐
te m updates, Digital
Owner's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps %
Installation can take several minutes and
cancellation is not possible. If you do not
ins tallth e software updates then thest atus
of your vehicle will not be up-to-date. During
th e ins tallation, individual functions or con‐ trol elements are not
available or on lyavaila‐
ble toa limited deg ree.
Ad vantages of updating software
Software updates ensure your vehicle's tech nol‐
ogy is up-to-date.
In order toimpr oveth equ ality of our services
yo u will recei vefuture updates foryo ur multime‐
dia sy stem, the Mercedes me connect services
and your vehicle's communication module.
These will con veniently be sent to you via the
mobile phone connection in your vehicle and, in
many cases, ins talled automaticall y.Yo u can
monitor thest atus of your updates at any time
on the Mercedes me por tal and find information
about po tential inno vations.
Yo ur advantages at a glance:
R con veniently recei vesoftware update s via
th e mobile phone network
R impr ovesth equ ality and availability of
Mercedes me connect services
R keeps your multimedia sy stem and communi‐
cation module up-to-date 336
MBUX multimedia sy stem

Fu
rther information about software updates can
be found at http://me.mercedes-benz.com
Pe rforming a software upda te
Re quirements:
R For online updates: an Internet connection
is es tablished (/ page 427).
R For automatic online updates: your vehicle
has a permanently ins talled communication
module.
Multimedia sy stem:
4 © 5
Settings 5
System
5 Software update
Au tomatically #
Activate Automatic online updates.
The upda tes will be downloaded and ins talled
automaticall y.
The cur rent status of the updates is dis‐
pla yed.
Manually #
Deactivate Automatic online updates. #
Select an update from the list and start the
update.
Ac tivating the so ftwa reupdate #
Restart the sy stem.
The modifications from the software update
will be active.
Fu nction of important sy stem upda tes
Impor tant sy stem updates may be necessary for
th e security of your multimedia sy stem's data.
Ins tallth ese updates, or else the security of your
multimedia sy stem cann otbe ensured.
% If automatic software updates are activated,
th e sy stem updates will be downloaded auto‐
matically (/ page 337).
As soon as an update is available for download,
a cor responding message appears onthe media
displa y.
Yo u ha vethefo llowing selection options:
R Accept and install
The update will be downloaded in the back‐
ground.
R Information Information about
the pending sy stem
update is displa yed.
R Later
The update can be downloaded manually at a
later time (/ page 337).
Deep sy stem upda tes
Deep sy stem updates access vehicle or sy stem
settings and can therefore only be car ried out
when theve hicle is stationary and the ignition is
switched off.
If th e download of a deep sy stem update is com‐
ple ted and the update is ready for ins tallation,
yo u will be informed of this af terth e next igni‐
tion cycle, forex ample.
% Park theve hicle safely in a suitable location
before starting the ins tallation.
Re quirements forth e ins tallation:
R The ignition is switched off.
R Notes and warnings ha vebeen read and
accep ted.
R The elect ric pa rking brake is applied. MBUX multimedia sy
stem 337

If all
requ irements are met, the update will be
ins talled. The multimedia sy stem cann otbe
operated while the update is being ins talled and
ve hicle functions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the media displa y.Please consult a
qu alified specialist workshop toresolve the
problem. Re
setting the multimedia sy stem (reset func‐
tion) Multimedia sy
stem:
4 © 5
Settings 5
System 5
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones
R individual user profiles
% The guest profile is reset when the settings
are restored tothefa ctory settings. A prom
ptappears again asking whe ther you
re ally wish toreset. #
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. If you ha veset a PIN foryo ur sys‐
te m, this will also be reset. Fi
t & Healthy Setting ENE
RGIZING seat kinetics Re
quirements:
% These functions are available on lyfor fully
electric seats with a memory function.
Multimedia sy stem:
4 © 5
Comfort 5
Seat comfort #
Select Seat kinetics .
ENERG IZING seat kinetics can support back
health bychanging the seat position during a
journe y.The muscles and joints are repeatedly
st re ssed and relie vedby means of minor mo ve‐
ments of the cushion and backrest. St
arting seat kinetics #
Select Ìforth e desired seat. #
The program will runfo rth e set duration.
Configuring seat kinetics #
Select Zforth e desired seat. #
Select Backrest orBackrest and seat sur-
face. #
Select the desired setting.
Ve hicles with a multicontour seat:
In addition tothe seat backrest and seat cush‐
ion, the lumbar region can be activated forthe
function. #
Switch Including lumbar on or off.
Setting the du ration #
Select Zforth e desired seat.
The following running times are available:
R Short (16 minutes)
R Medium (32 minutes)
R Long (96 minutes) 338
MBUX multimedia sy stem

#
Select a running time.
The selected programme will start. ENERGIZING COMFORT
Overview of
the ENERGIZING COMFORT prog ramme
Prog ramme overview Prog
ramme Function
Re fresh
Can maketargeted changes tothe interior climate torefresh vehicle occupants. Cooling air flow and ionisa‐
tion purify the air. The vehicle interior is illuminated with cool colours and the seats are ventilated.
Wa rmth
Can increase the comfort le vel of theve hicle occupants. The vehicle's panel, seat and steering wheel heat‐
ing produce a cosy warmth. The air is pu rified using ionisation and a pleasant fragrance is released. The
ve hicle interior is illuminated with warm lighting.
Vi tality
Can countera ct fatigue in mono tonous driving situations. Fast-paced music and a vitalising massa gepro‐
vide invigorating stimulation forth eve hicle occupants. The air is purified using ionisation and a pleasant
fragrance is released. The vehicle interior is illuminated in a stimulating hue and the seat is ventilated.
Pleasure Can promotea positive mood in theve hicle occupants. Moderately fastmusic is pla yed and a massage
programme is activated. The air is purified using ionisation and a pleasant fragrance is released. The vehi‐
cle interior is illuminated with amicable lighting. MBUX multimedia sy
stem 339

Prog
ramme Function
We ll being
Can aidthe ph ysical and men talre laxation of vehicle occupants. A back massage combined with local
wa rmthprov ide relaxation. The air is purified using ionisation and a pleasant fragrance is released. The
music pla yer pla ysselections of calming music and theve hicle interior is illuminated with pleasant lighting.
Po we rNap
The programme consists ofthre e phases:
R Sleep onset phase
Relaxing music is pla yed in this phase, and thewa rmed seats pr ovide a subtle massage.
R Sleep phase
The active functions are deactivated or restricted as much as possible.
R Waking phase
In this phase, slightly stimulating music is pla yed, and the air is purified with ionisation and scen ted.
The seat is ventilated. The vehicle interior is illuminated with stimulating light.
Tr aining
Can counteractthe onset of muscle tension, limbs falling asleep or stre ss with targeted relaxation or stim‐
ulation exercises. The exercises are demon stra ted in short videos. The air is purified using ionisation and a
pleasant fragrance is released. The vehicle interior is illuminated with lighting appropriate totheexe rcise. %
Please no tethat theav ailable prog rammes
and the associated functions depend on your
ve hicle equipment. Depending on your
equipment, fewe r functions may be availa‐
ble. 340
MBUX multimedia sy stem

St
arting the ENERGIZING comfort pro‐
gr amme &
WARNING Increased risk of an accident
when using the ENERG IZING comfort
programme TipsandTraining
If yo u use the ENERG IZING comfort pro‐
gramme TipsandTraining whenyou are driv‐
ing, you could be distracted from the tra ffic
situation. #
Only car ryout exercises when the traf‐
fi c circums tances pe rmit. #
Make sure that you are alw aysaw are of
th e traf fic situation around you when
lis tening tothe tips. Re
quirements:
R The ignition is switched on.
Multimedia sy stem:
4 Comfort 5
ENERGIZING COMFORT
Selecting a seat #
Select SEATS. #
Select one or more seats.
St arting a prog ramme #
Select Refresh, Warmth,Vitality, JoyorWell-
being .
The selected programme will runfo rten
minutes.
Confi guring a prog ramme #
Select fu rther options rforth e desired
program. #
Switch the functions included in the pro‐
gramme on or off.
St arting a Powe rNap #
Select Power Nap.
To start Power Nap forth e driver's seat thefo l‐
lowing conditions must be me t:
R The engine is switched off.
R The doors are closed.
When starting Powe rNa pfo rth e driver's seat,
th efo llowing actions are car ried out:
R The roller sunblinds are extended. R
The doors are lo cked.
R The windo wsand sliding sun roof are closed.
% Forth e front passenger seat and rear seats,
when theve hicle is stationary you must
ensure yourself that theve hicle is safeguar‐
ded against rolling away, being accessed
from outside and rain leaking in, forex am‐
ple.
Setting the time for the Powe rNap #
Call up additional options rforPower
Nap. #
Select Duration XX Min. #
Set the desired running time.
Depending on the setting, the prog ram will run
fo r between 15and 30 minutes.
St arting the training prog ramme #
Select Training.
The following training prog rammes are available:
R Muscle stimul.
R Muscle relax. MBUX multimedia sy
stem 341