2019 MERCEDES-BENZ EQC SUV Owners Manual

Display messages
Possible causes/consequences and M
MSolutions
? *T
hefan mo tor is defective. #
Avoiding high loads on the drive sy stem, drive tothe nearest qualified specialist workshop.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a dif fere nt charging station.
or #
Have the RFID card checkedto ensure it is functioning.
Charging method currently
unavailable Please try
again or change charging
method *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a dif fere nt charging station.
Charging fault Please
change charging method
See Owner's Manual *T
hecharging process cannot be star ted due toa malfunction. #
Consult a qualified specialist workshop.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connec tor cannot be remo ved from thech arging station's soc ket. #
Press the EMERG ENCY OFF switch on thech arging station.
If th ech arging cable connec tor cannot be remo ved af terth at: 558
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Request service personnel from the operator of thech arging station via the emer gency call button attached to
th ech arging station or the emer gency call numbe rs.
è Charger cable connected *Y
ou cannot pullaway while thech arging cable is connec ted.
á Towing not permitted See
Owner's Manual *T
he drive sy stem is malfunctioning. #
Have theve hicle transpor ted only using a transpor ter or trailer (/ page 482).
ò
Acoustic presence indica-
tor inoperative *T
he sound generator (acou stic vehicle warning sy stem) is malfunctioning. Nodriving noises are being produced. As
a re sult, your vehicle may not be heard by otherroad users in cer tain situations. #
Drive with particular care. #
Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 559

Display messages
Possible causes/consequences and M
MSolutions
Û High-volt. batt. overheated
Stop, everybody out! Out-
doors if possible *T
he high-voltage battery has overheated. There is a risk of fire. #
Stop theve hicle immediately in accordance with the traf fic conditions. #
If possible, stop theve hicle in the open air and ensure that all occupants getout. #
Do not drive on. #
If smoke is present, lea vethe danger zone and call thefire service immediately. #
Consult a qualified specialist workshop even if there are no extern al signs of a fire.
Û Malfunction *T
he drive sy stem is malfunctioning. A warning tone will also sound. #
Consult a qualified specialist workshop.
*T here is a serious malfunction if the display message and warning tone are repeated at short inter vals. You must
st op theve hicle immediately in accordance with the traf fic conditions because the drive sy stem is automatically
deactivated. #
Stop theve hicle immediately in accordance with the traf fic conditions. #
Switch off the ignition and consult a qualified specialist workshop.
d
Reduced output See Own-
er's Manual *T
he drive sy stem is outside the operating temp erature range, e.g. due toextreme outside temp eratures.
Drive sy stem po wer output is reduced. The yellow reduced po wer output warning lamp Ois on. #
Drive on carefull y.
Once the operating conditions return tonormal, the full output will be available again.
*T he high-voltage battery is not charge d suf ficientl y.
Drive sy stem po wer output is reduced. The yellow reduced po wer output warning lamp Ois on. 560
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions #
Drive on carefull y. #
Char gethe high-voltage battery immediatel y.
*I fth e drive sy stem po wer output is still reduced, there is a fault in the drive sy stem. #
Drive on carefull y. #
Consult a qualified specialist workshop.
Û Malfunction Visit workshop *T
he drive sy stem is malfunctioning. #
Consult a qualified specialist workshop.
Û Without starting engine
again, consult workshop *T
he drive sy stem cann otbe restar ted due toa malfunction. #
Do not swit choff the drive sy stem; drive on tothe nearest qualified specialist workshop. Display messages and
warning/indicator lamps 561

Display messages
Possible causes/consequences and M
MSolutions
Ý Reserve level Charge high-
voltage battery *T
hecharge leve l of the high-voltage battery has dropped into there ser verange. #
Charge the high-voltage battery (/ page175).
Û
Stop immediately Drive will
be deactivated Charge
high-volt. battery *T
hecharge leve l of the high-voltage battery is so low that it is no lon ger possible todrive theve hicle. The drive
sy stem can then no longer be restar ted.
When the drive sy stem is re-sta rted, the message Stop immediately Drive will be deactivated Charge high-volt.
battery will appear again. #
Char gethe high-voltage battery (/ page175).
#
12 V battery See Owner's
Manual *T
he drive sy stem is off and the battery charge leve l is too lo w. #
Switch off electrical consumers that are not required.
To charge the battery: #
Char gethe battery when stationar y. 562
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
d Malfunction *T
he drive sy stem is malfunctioning. The output of your vehicle may be restricted. #
Consult a qualified specialist workshop.
d Stop Switch engine off *T
he drive sy stem is malfunctioning. #
Stop theve hicle immediately in accordance with the traf fic conditions. Do not continue driving. #
Consult a qualified specialist workshop.
d Malfunction Visit workshop *T
he drive sy stem is malfunctioning. #
Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 563

Lights
Display messages
Possible causes/consequences and M
MSolutions
b Left dipped beam (Example)*T
he cor responding light source is defective. #
Drive on carefully. #
Consult a qualified specialist workshop immediatel y.
% LED light bulbs: the display message forth e cor responding lamp appears only when allthe light-emitting diodes
in the lamp ha vefailed.
b Malfunction See Owner's
Manual *T
heexterior lighting is faulty. #
Consult a qualified specialist workshop.
* Ve hicles with a trailer hitch: a fuse may haveblown. #
Stop theve hicle in accordance with the tra ffic conditions. #
Check the fuses and replace them if necessary (/ page 486).
b
Automatic driving lights
inoperative *T
he light sensor is faulty. #
Consult a qualified specialist workshop. 564
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
b Switch on headlamps *Y
ou are driving without lo w-beam headlamps. #
Turn the light switch totheL orà position.
b
Switch off lights *Y
ou are leaving theve hicle and the lights are still switched on. #
Turn the light switch totheà position.
b Intelligent Light System
inoperative *T
he Intelligent Light Sy stem is faulty. The lighting sy stem continues tofunction properly without the functions of
th e Intelligent Light Sy stem. #
Consult a qualified specialist workshop.
b Active Light System inoper-
ative *T
he active headlamp s arefaulty. #
Consult a qualified specialist workshop. Display messages and
warning/indicator lamps 565