2017 MAZDA MODEL CX-5 Owner's Manual - RHD (UK, Australia) (in English)

Bluetooth® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de-
vice is compatible with the Blue-
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairing is still not possi-
ble after this, contact an expert re-
pairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognised correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an expert
repairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an expert
repairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogramme the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the centre display such as behind or under a
seat, or inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
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•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will imp
rove if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an expert repairer,
we recommend an Authorised Maz-
da Repairer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognised The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mum”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognised Song names cannot be recognised
by voice.
―
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
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Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
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Things You Need to Know
WA R N I N G
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
•To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
•If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does not indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
Do not insert any objects, other than CDs,
into the slot.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this,
two stations may
sometimes be picked up on the same
frequency at the same time.
Station 2
Station 1 Ionosphere
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FM characteristics
An FM broadcast range is usually about
40―50 km (25―30 miles) from the
source. Because of extra coding needed to
break the sound into two channels, stereo
FM has even less range than monaural
(non-stereo) FM.
FM Station
40—50km
(25—30 miles)
Signals from an FM transmitter are similar
to beams of light because they do not bend
around corners, but they do reflect. Unlike
AM signals, FM signals cannot travel
beyond the horizon. Therefore, FM
stations cannot be received at the great
distances possible with AM reception.
AM wave
FM wave
FM wave
100—200 km (60—120 miles) Ionosphere
Atmospheric conditions can also affect
FM reception. High
humidity will cause
poor reception. However, cloudy days may
provide better reception than clear days.
Multipath noise
Since FM signals can be reflected by
obstructions, it is possible to receive both
the direct signal and the reflected signal at
the same time. This causes a slight delay
in reception and may be heard as a broken
sound or a distortion. This problem may
also be encountered when in close
proximity to the transmitter.
Reflected wave
Direct
Flutter/Skip noise
Signals from an FM transmitter move in
straight lines and become weak in valleys
between tall buildings, mountains, and
other obstacles. When a vehicle passes
through such an area, the reception
conditions may change suddenly, resulting
in annoying noise.
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Weak signal noise
In suburban areas, broadcast signals
become weak because of distance from the
transmitter. Reception in such fringe areas
is characterised by sound breakup.
Strong signal noise
This occurs very close to a transmitter
tower. The bro adcast signals are extremely
strong, so the result is noise and sound
breakup at the radio receiver.
Station drift noise
When a vehicle reaches the area of two
strong stations broadcasting at similar
frequencies, the original station may be
temporarily lost and the second station
picked up. At this time there will be some
noise from this disturbance.
Station 2
88.3 MHz
Station 1
88.1 MHz
▼
Operating Tips for CD Player
Condensation phenomenon
Immediately after turning on the heater
when the vehicle is cold, the CD or optical
components (prism and lens) in the CD
player may become clouded with
condensation. At thi
s time, the CD will
eject immediately when placed in the unit.
A clouded CD can be corrected simply by
wiping it with a soft cloth. Clouded optical
components will clear naturally in about
an hour. Wait for normal operation to
return before attempting to use the unit.
Handling the CD player
The following precau tions should be
observed.
•Do not use deformed or cracked CDs.
The disc may not eject resulting in a
malfunction.
•Do not use non-conventional discs such
as heart-shaped, octagonal discs, etc.
The disc may not eject resulting in a
malfunction.
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•If the memory portion of the CD is
transparent or translucent, do not use the
disc.
Transparent
•A new CD may have rough edges on its
inner and outer perimeters. If a disc with
rough edges is used, proper setting will
not be possible and the CD player will
not play the CD. In addition, the disc
may not eject resulting in a malfunction.
Remove the rough edges in advance by
using a ball-point pen or pencil as
shown in the following figure. To
remove the rough edges, rub the side of
the pen or pencil against the inner and
outer perimeter of the CD.
•When driving over uneven surfaces, the
sound may jump.
•CDs bearing the logo shown in the
illustration can be played. No other discs
can be played.
•Use discs that have been legitimately
produced. If illegally-copied discs such
as pirated discs are used, the system
may not operate properly.
•Be sure never to touch the signal surface
when handling the CDs. Pick up a CD
by grasping the outer edge or the edge
of the hole and the outer edge.
•Do not stick paper or tape on the CD.
Avoid scratching the reverse side (the
side without a label). The disc may not
eject resulting in a malfunction.
•Dust, finger smudges, and dirt can
decrease the amount of light reflected
from the signal surface, thus affecting
sound quality. If the CD should become
soiled, gently wipe it with a soft cloth
from the centre of the CD to the edge.
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